We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!!

My darling cat Keara died of cancer this week. Prime has been so supportive over the years . They paid the many chemo / meds claims I made quickly and were supportive throughout her journey.

I was with Prime and always had issues getting my med bill paid back. Always issues. Stay away from these guys, they are hopeless..they take your money then try to exclude things afterwards......walk away from prime pet insure

I have had Prime insurance since I got my puppy 4 yrs ago. 2.5 yrs ago my dog went blind and started having seizures, we took Reggie to all sorts of specialists that cost fortunes and he has had ongoing tablets now up to this date to manage his seizures. Prime have been fantastic helping us with vet bills and ongoing prescriptions. Thank you so much for being effortless to deal with and getting our money back from the vet bills.

I have had one dog with prime for 3.5 years over $75 a month - pretty bloody high cost. I want to insure my new pup and they want so much more than the older dog. They have refused to negotiate a more reasonable quote. They are going to lose 14 - 16 years of business just for the $5 I wanted to negotiate - plus all the people that ask me about my experience with the company! And I have a lot of people who ask me about who I insure with

I bought a Prime Pet insurance policy for my puppy over 4 months ago. I did not do much research but from what I read on the Prime Pet Insurance Policy website it sounded pretty good. I got the top cover which is not cheap but I wanted a peace of mind. Last week my puppy had an unfortunate incident of swallowing a foreign object and had to undergo an emergency surgery which ended up being over $3,600. I lodged the claim and got the refund within a few days. No questions asked. Whilst I was waiting for the refund I found these reviews and was expecting issues but contrary to the majority of reviews my experience with Prime Pet Insurance has been positive so far.

Don't waste your time with these people, they don't pay anything out ever and they will lie to you in order to get you to sign up. They money we've given to them so far could have easily paid Fletcher's vet bill, it's not worth the money at all.

After angrily attempting to cancel my policy I was put in contact with an excellent customer service member and she listened and resolved my claim. I have since been paid which I am grateful for.

Customer for 18 months with no claims. Lodged 4 standard vet visit claims and all rejected. Tried to cancel policy and usual strategy applied of disconnecting me twice, transferred me to department who said they couldn’t help, offered 2 day callback until I mentioned ombudsman then miraculously a supervisor got on the line and canceled policy. What an abject disgrace of a company.

We have been with Prime Pet Insurance for 10 months now. I am extremely disappointed with their service and selectivity of their claims. They will deny perfectly legitimate claims with the very trivial excuses. Their level of coverage is abysmal, and customer service is even worst.

My dog had a legitimate accidental injury which required stitches. This claim was denied, leaving us out of pocket by $500.

Please take this from me, avoid this company. They take your money and rob you blind.

Prime Pet Insurance, I am looking into reporting your business practices to the Australian Consumer Protection.

2 years with the company, found out that i'd signed up to a 2 year waiting period for the extra dental cover we purchased on top of the top policy... over 23 months into the policy we made our first claim for some emergency dental work which due to this pretty despicable waiting period they won't contribute to. I don't know why I even bother with insurance, it's never a good experience, they're happy to collect your hard earned cash every month but always have a term in their policies to get them out of paying claims. I may just move to another provider out of principle, I know it was my fault for not noticing the 24 month wait period, but some lenience due to it being our only claim and 23+ months into the policy would have been nice.

This company reimburses minimal conditions. Refused to pay for my dogs second ACL surgery because they were within the same year of each other..... any reputable pet company would know that dogs with ACL injuries are likely to do both knees within a year of each other. Very shady company... avoid at all costs

4 months, no claims made. very expensive so expected better service. How dare they not cancel my policy when I instruct them! After verifying all me details they leaving me waiting on the phone for 15 minutes to tell me that? I am glad that I will never have to make claim with them.

3 days which was long enough after trying to get through to there customer service it was a huge nightmare

One of the more expensive options on the market. The first experience of calling their customer service team was terrible.

After our pet had an accident they refused to pay the claim saying that the accident resulted in an illness and illness wasn't covered. If you broke your fingers that would be an accidental injury and not an illness. After 20 mins of going back and forth on the phone I was so frustrated.

Based on this experience I would suggest reading the cover documents carefully and only taking out this cover if you want very basic coverage at a VERY high price. There are better options out there.