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See the Best Online Vehicle Sales Sites in 2022 as rated by Australians on ieatwords.com.au.
greg kellySydney, NSW
private fleet
excellent way to purchash new car would use their service again . all involved were friendly and professional to deal with. takes the troubla and hassle out of new car buying
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Big fellaDarling Downs, QLD
Awesome service will use again
Awesome service we received a great deal all communication was clear and accurate. I will be recommending this service to friends and family and will be utilizing private fleets services again when I get my next upgrade.
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Turn-awaySouth-Eastern Region, NSW
Not worth your time
Initially interacting well, but turn irrespective, condescending, and rude if no deal goes ahead. Avoid this service. The savings are not worth your time. Dealer interactions could be more rewarding.
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colb902Metropolitan Adelaide, SA
Would not do again
Tried this to get a better deal. However the price I got was only marginally better than the dealer. Dealer was in Vic and the delivery of the vehicle was 1 MONTH LATE - plus had wrong mats and arrived covered in dirt. My instinct was not to go through with the sale when I got the quotes and I should have trusted my instinct and stayed with the local dealer than I can call/ visit if anything goes wrong.
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MaccaCentral Highlands and Goldfields, VIC
Great results
Private fleet staff very helpful and got the sale done in 4 hours. Better than any offer I received from any dealership. The car was delivered on time and in excellent condition
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HappySydney, NSW
- 2 reviews
The best way to buy a new car
I just bought a new car through Privatefleet, this is the 3rd. time I have used this company, who I would thoroughly for getting the best deal via their tendering process.
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David KHunter Region, NSW
- 3 reviews
- Verified customer
Great service
Very impressed with Private Fleet. Prompt and efficient, everything was sorted out very quickly and I am the proud owner of a new car at a good price. Third time I have used this company.
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SquizzSydney, NSW
- 4 reviews
The only way to buy a new car.
Done some research on the car I wanted and the best Car buying service/broker. Decided upon PrivateFleet. Was allocated Will Hunting as my representative. The service was nothing short of outstanding. I gave him the exact model, features and colour I wanted and he put it out for their dealer network to bid on. The afternoon of the following day he had secured me a winning bid that was significantly cheaper than the Manufacturers Drive away pricing deal and couldn't be matched by a very competitive Dealer I had been in contact with. In fact he c...Read more
ouldn't get near the price. The car was delivered to my door with a full tank of petrol as promised. The communication was exceptional. This is the best way by far for an individual to buy a car. Big thanks to PrivateFleet and Will Hunting, I will be recommending your Business to family, friends and work colleagues..Similar opinion? Write a review on ieatwords.com.au!
peter s.South East Queensland, QLD
it is the same as going to showroom. The same as dealing with a car dealer.
I was in market to buy a car. I asked about best price they can get me for a particular model/badge/etc. . I talked to a sale consultant who insisted on knowing my budget and tried to fix a value that i would be happy with before he could get me a quote. same stratigies as car dealers. when I told them : mate i m interested in the best price you can get me for this particular care. I advised My budget is not an issue "consider it unlimited ." He insisted on me saying a number otherwise he stated he can not help. Called a different mob : the gen...Read more
tlmean exactly asked me for name, email and phone number and details of car. next day he called back with best quote he got. was completey different from the bad experience i had with private fleet. My advice when calling : see if they can get you aprice with out getting you first to put a value. I would not recommend it .Similar opinion? Write a review on ieatwords.com.au!
EllieSydney, NSW
Great service & experience buying a new car!
Wanting to buy a new car, we went into the Mazda dealerships directly but wasn't getting the price we were after (and other friends had achieved). We reached out to PrivateFleet and went on a bulk tender to purchase a few new cars and they managed to get a few thousand off the lowest price a direct dealership could offer. Sandra provided a great service, super attentive and not pushy at all. Thank you!
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Rae S.Illawarra, NSW
Great service
Brian, Karen and Sandy were attentive, prompt and showed great attention to the smallest detail- I highly recommend their service and found my car buying experience easy and pleasant. I would definitely use this service again.
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John LawsonPerth, WA
The good, bad, ugly.
Good service when wanting your business, poor when the deal does not work out, specifically return of deposit. still waiting for the deposit.
No excuses can be used not to have transferred a deposit back into any account on any given day.
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KymSydney, NSW
People should all be aware of this fantastic company
Harry from Private Fleet was simply amazing. I could not fault his work ethic, his knowledge and enthusiasm for his job. He was in constant contact with me and put my mind totally at ease with everything. He was SIMPLY THE BEST .... Thankyou Harry!!!
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Shadab B.Greater Melbourne (Outer), VIC
- 2 reviews
Highly recommend
Umar Khan, from private fleet was really on top of my requirements and got me the best deal. He frequently connected with me to make sure the deal moves correctly and swiftly.
It was all hassle free and hence a pleasurable experience.
For peace of mind I got the best price from private fleet and compared that with other dealers around me and they could not match it.
Recommend private fleet to all.
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John M.Northeast, VIC
Sale side great after sales poor
I remain confident in that the sales team do a fantastic job, however I have found post purchase a total lack of response and help, very disappointing. I was informed certain things were included and found they were not, I had to make contact several times as they didn't respond or acknowledge my emails, finally a response saying that it is my responsibility to read all fine print and they walked away. Please be very careful dealing with them, confirm everything and read all fine print before signing, this was a disappointing end after a great sale. I was a strong advocate however I would struggle to recommend them as there must be some trust in things that were verbally advised.
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Exceptional service
We were looking to purchase a new car and Henry from Private Fleet contacted us. We were not familiar with the company, but were happy once we heard that it was recommended by NRMA. We advised Henry of the car we wanted and he worked hard to obtain the best price for us. We saved thousands on what we would have paid if we bought direct from a dealer. The service was fantastic ! After agreeing to the purchase we were informed of the dealer the car had been brought from and from there it was like any other car purchase. Highly recommend and would definitely follow the same procedure in the future when purchasing a car.
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A poor experience
Waited two days with repeat follow ups then they priced the wrong car despite having been sent an email clearly specifying the base model and options. Was then passed on to the boss who was going to resolve the matter who then became rude when I would not divulge commercial in confidence dealer pricing details received during the research I had to do in order to begin the process with his company. Phone hung up on me in mid conversation.
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Private Fleet find the car that I wanted with the best price.
I was looking for a new car for a few months until I came across Private Fleet on the internet. After a few phone calls, Umar Khan was helping me finding the car that I wanted with the best price. Overall I was satisfied with the services that provided by the Private Fleet team, especially Karen Lay. I am very happy with my new car. Thanks Private Fleet and I would recommend to anyone.
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ChandraSydney, NSW
I will Use Private Fleet again.
I had gone to a Car Dealer before talking to Private Fleet. Big mistake, the car dealer was aggressive and wanted us to make a decision on the spot. My wife was most unhappy and we walked away.
A friend had suggested Car Brokers and that how I came to contacting them and that was the best decision that we had made . Umar Khan was most professional and helpful during the whole process. If I need to buy another car, Umar Khan at Private Fleet would be my first point of contact. I would highly recommend them. My advice is, shop around but talk to them before signing with a dealer. You would be surprised on how much you would SAFE.
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Hassle Free Car purchase
Private Fleet was fantastic it took the hassle out of buying a new car. I just told them the make, model and colour I wanted and they shopped around for the best price. I of course contacted a few local dealers to see if they could price match but they could not. We just received our new car today. Thank you Private Fleet for making the process so much easier.
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Questions & Answers
Bridgetasked
I ordered premium number plates (Black) when purchasing my car and received standard plates instead. I was told it would cost $175.00 and I agreed. How do I get the plates I ordered and paid for?
No answers
LInda Cowanasked
We got a quote on a vehicle. The dealer pressured me to take it as (he said)it was a good deal. I told him clearly(at least twice) that I had to consult with my partner before I could give him an answer. The following afternoon, before I was able to get back to him, an email came through from Private Fleet Office that a vehicle had been ordered in my name; I rang the person I had been talking to and he claimed that as I had not got back to him (it would have been about 24 hours) he assumed that I approved the deal and went ahead and ordered the vehicle! I immediately rang the dealership that the car was ordered from, told them the story and they put the order on hold. I requested the person to whom I had been talking to cancel the order and refund my deposit as we never confirmed that we'd agreed to it -verbally or any other way-but he was pretty insistent that I had approved the order. I reported this to to his manager - he asked a few relevant questions and assured me he would look into it but so far have not had any reply from him- That was a few days ago. As we did not authorise any order we believe it should be cancelled our money refunded.
This needs to be sorted out before we can move on. Where do we go from here ?
4 answers
Hi Its very strange as private fleet have excellent communications, I see you paid a deposit so that would indicate that you had agreed in principle for the vehicle, In my case deposit was not paid till such times I(we) had made a decision and then only binding ( i thought) when you sign the contract that may have included trade ins. I would speak again to private fleet as the person(s) I dealt with were good
No private fleet are corrupt people, they don’t give complete information at time of booking orders. In my case agent from private fleet took money without my permission, at time of booking he only negotiated price & asked me to give credit card details. After he took the deposit, I asked him about delivery date he said will come next day after checking with dealer. Next day private fleet agent came with one month delivery date in July and asked him to cancel order. Despite of saying no, Just he had my credit card details he deliberately put my order. They are cheaters.
I asked several times to speak with manager but no response. ... in the meantime I had reported the case to ACCC.
in your case Linda keep pushing to speak with manager & ask for company director’s details to bring the issues to board members attention. In the meantime you can report complaint to ACCC
My process was that I only paid a deposit when I was happy with the price of the vehicle I was after. I would recheck again with the Private Fleet supervisor to get it sorted out and your refund organised if you're not proceeding.
KJ_STORMasked
Thinking about using Private Fleet to purchase a hyundai kona but nervous about doing it over the phone. Are they worth it? Did you have any problems with warranty later?
4 answers
Once you have decided on the model (and colour) and have an idea of the price, it's well worth the phone call. You don't have to accept the offer.
Just got our car this week, delivered to the door with a full tank of petrol. Don't know for sure about the warranty, but the info from the dealer who supplied the car (and to whom you send your money) indicated that any authorised dealer for your car can do the servicing and keep the warranty going. Ring and chat to the Private Fleet people about this. Good luck.
KJ, While initial contact is made by phone everything backed up with documentation both created by you and for confirmation by Private Fleet. I you have a trade you are required to provide a significant amount of information backed up with photographs and copies of supporting documents. Once you verbally agree to any offer provided, you will be receive a detailed quote which you sign and return to them. Once your vendor is assigned you will receive a contract for sale form to sign. Nothing is progressed without authorised documentation. The easy part is the phone call initiation of the process and follow up communications until a deal is done or you exit the process.
Hope this helps. I will never buy a car in the future without going to Private Fleet first.
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