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Reviews

(1,077)
(19)
(3)
(4)
(36)
  • Customer Service
    4.9 (806)
  • Job Satisfaction
    4.9 (730)
  • Product Quality
    4.9 (763)
  • Return Claim MadeYes (49) · No (665)
  • Warranty Claim MadeYes (56) · No (676)

Reviewer Photos & Videos

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PTC runaway bay

published

I regularly came to this shop for buying phone covers, replaced my phone screens. Today I had my phone battery fixed, i find the customer service is excellent and efficient!

Customer Service
Job Satisfaction
Product Quality
Store LocationRunaway bay
See all answers

Louis

LouisKingston 2604, ACT

Belconnen 1

published

After calling a bunch of places I finally found a spot I can depend on price wise and for customer service. When I came in oscar welcomed me and told me the process of how they fix my phone. Coolest part is that he let me watch the whole process of how it’s done. Screw for screw. And 10 mins later my phone is brand new again. Thanks oscar I would highly recommend this place.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPTC phone shop
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Louis! We appreciate your review!




Best phone shop in Whitfords

published

After ringing around and having no luck elsewhere, PTC were very efficient and professional in helping me. Very reliable and friendly, great service and quick to repair my phone. I would highly recommend :).

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Rennie!

Barbarroux

BarbarrouxSoutheast, SA

PTC robina

published

Very nice staff very good professional.
My Samsung s9+ broken screen was fixed very fast and looks brand new! We definitely recommend PTC! Thanks a lot and will definitely come back.

Customer Service
Job Satisfaction
Product Quality
Store LocationRobina
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!


Gary C

Gary CPerth, WA

  • Verified customer

Wonderful Customer at Willows

published

Being hearing impaired I went to Telstra with help to unlock my Telstra mobile, they gave me a phone number and sent me on my way. I stopped into the PTC store and Julie without hesitation helped me with the unlocking process. Thank you so much for your help will definitely recommend to others.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Wow, that's awesome to hear! Thank you for your review!!


the Otter box

published

The otter box is excellent and the team at Ptc gardens shopping centre team member Jessica and hung was very professional and had helpful hits.
Thankyou for you support and help

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Rod! Much appreciated!


Happy with the service

published

Wendy PTC Grand Central Toowoomba 1
Wendy help apply for zip pay and choose some cases and screen protector. Would highly recommend her great customer service. Great products from the shop she helped me choose

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationGrand Central Toowoomba
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Chloe!!

The reviewer stated that an incentive was offered for this review


PTC tweed city

published

Came here and got a marvel case and nano screen protector, staff are very friendly and professional. I am very satisfied and we would like to come back again! Thanks

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!


Willows store rocks

published

The willows store has Unbelievable service and knowledge. My phone was unusable and with the experience of Julie, she was able to fix my phone in a matter of minutes.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thanks Rick! Appreciate the feedback!

Toshi Y.

Toshi Y.Richmond-Tweed, NSW

Good Service in Tweed

published

My son decided to fix his phone by himself but we don't have the right tools. The gentleman at Tweed help us and put a screen protector on. Nice job, save my day.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTweed City
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!


Pacific fair 2

published

Very professional staff! I am very happy with my phone repair and Nano screen protector. Also they have helped me to choose a strong case, but not too bulky. Would definitely recommend PTC!

Store LocationPacific fair 2
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Kate!


Rachel H.

Rachel H.North Queensland, QLD

  • 2 reviews

Couldn't be happier

published

Willows Shopping Centre store, Kirwan.
We were served by Julie. She was so friendly and helpful and we are very happy with the service we received. Will definately be retunring for any future jobs that we need.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows Shopping Centre
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Rachel!


Charlie Y

Charlie YSouth East Queensland, QLD

efficiency! helpful! friendly!

published

i fixed my iPhone 6 battery in Pacific Fair store. It only took 15min, so efficiency! The staff were also very friendly and helpful, he helped me set up a little button on my sceen to help me use the mute button which was broken. I'm so happy with the service, highly recommend!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPacific Fair
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

That is awesome to hear Charlie!


Runaway Bay PTC

published

I have fixed my IPhone X at PTC and bought a new case, all staff was very friendly and professional. They also gave me free gifts :) Would recommend PTC 100%!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you for that Jane!


PTC pacific fair

published

I fixed my iPhone 6 here, turn around time was very quick service. Nia was very polite and helpful and very professional. I am general very happy. Will be back

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Belconnen 1

published

Went there to see if I could attach a glass screen protector for my s10 and they did the job within minutes. Amazing people and stellar service! Definitely coming back again for phone repair and maintenance services.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBel1
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Excellent thank you for your review!

The reviewer stated that an incentive was offered for this review


Seb H.

Seb H.Canberra Airport 2609, ACT

tops As

published

These guys know what there doing. Phone fixed in minutes. Friendly service and would em charge me for their time. Can’t get better than that these days. I Highly recommend

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationWoden
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!


Fixed screen in DFO Perth

published

Very fast did a good job was done in less than half hour fantastic leaving a five star review happy with results and out come thank you so very much

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Awesome thank you!


Woden good service

published

Brilliant, precise service and we were served straight away. We had a screen protector fitted and our salesperson was very careful and made sure it was on properly. Thank you!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWoden
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!


Clifford Gardens PTC - excellent service!

published

Saved me at the last minute with a Samsung Note 8 screen replacement! Thank you for your help.
Served by Jessica and technician Ben.
They were lovely about being held back passed closing.

Customer Service
Job Satisfaction
Product Quality
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you very much!


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Questions & Answers

Denise

Deniseasked

How much to get front screen and LCD replace on Samsung galaxy s9

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair

If you have any further questions please do not hesitate to contact our customer service team on [email protected]

Thank you Denise!


Kurt M.

Kurt M.asked

hi there how much woulod it cist to fix an iPhone 6 plus lcd screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au


Kurt M.

Kurt M.asked

how much to fix an iPhone 6 plus screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.


Get an answer from our members and PTC Mobile Accessories and Repairs representatives

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