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Reviews

4.8

1,247 reviews
5
(1,174)
4
(20)
3
(3)
2
(5)
1
(45)
  • Customer Service
    4.9 (904)
  • Job Satisfaction
    4.9 (817)
  • Product Quality
    4.9 (857)
  • Return Claim MadeYes (53) · No (745)
  • Warranty Claim MadeYes (66) · No (759)
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Reviewer Photos & Videos

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Sydney store

published

Good customer service and experience .i been cominh back to this store couple of times and purchased few things they have lot of variety of phone cases and.with reasonable price.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSydney Piccadilly
Warranty Claim MadeNo
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1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Glad to hear you enjoyed another great experience at PTC!

Morgan

MorganNorth Queensland, QLD

Screen protector help in Stockland

published

Went to Stockland Townsville store to get help with a screen protector and they helped me straight away. I will be back for any other phone needs. Thanks again PTC!



Customer Service
Product Quality
Return Claim MadeNo
Store LocationStockland Townsville
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Morgan
Glad you enjoyed your experience at PTC Stockland. We look forward to assisting you in the future.

Yeet

YeetNorth Queensland, QLD

Always awesome service!

published

Love this place, I came in to get me a Lifeproof case for my i11 and the range of colours were amazing! The staff were friendly and Julie was very informative. Will recommend to others.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thanks for the great feedback.



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Very helpful

published

Very helpful with apparent non charging tablet that ended up was charging, just loose cord. Seems all good, was thinking a new battery may have been required. At PTC Willows

Customer Service
Job Satisfaction
Return Claim MadeNo
Store LocationPTC Willows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Eric
Glad to hear you had a pleasant experience.

Top Care Phone Accessories + Repair

published

Went in to have my phone looked at as it wasn’t charging for a few weeks. The ladies there were very professional and pleasant. They cleaned out the dust that was preventing my charger from going all the way in. I highly recommend this business.

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Matt!

The reviewer stated that an incentive was offered for this review

Kirstie B.

Kirstie B.South East Queensland, QLD

  • 2 reviews

Service was great was good on warranty.. would highly recommend. Ruth was very helpful..

published

Service was great was good on warranty.. would highly recommend. Ruth was very helpful.
This is the second time I have been and seen Ruth and both times she was very helpful.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationHyperdome
Warranty Claim MadeYes
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

The reviewer stated that an incentive was offered for this review

Maltesemanor

MaltesemanorSouth East Queensland, QLD

  • 2 reviews

Excellent and prompt service

published

I have never used this business before today. The lady was professional and friendly and gave me a quote. ipad was ready at the time quoted. Very happy. Good job

1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Sharyn H

Sharyn H

  • 2 reviews
  • Verified customer

My new iPhone 11ProMax case and NanoXtreme Guard screen protection :)

published

I shopped everywhere including Telstra shop and chose the PTC- shop 1, Grand Central in Toowoomba, Qld . Jessica has excellent knowledge, and I think the best local variety, and more importantly the quality I was looking for . Thankyou . I very much appreciated .
My phone looks great and is safe, and has full lifetime warranty on the screen protection, included .

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationToowoomba- Grand Central, PTC1
Warranty Claim MadeNo
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2 comments
Sharyn H
Sharyn H
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Very lovely of you Sharyn, thank you for your review it is much appreciated.

Rai

RaiSouth East Queensland, QLD

  • 2 reviews

Very poor quality

published

Very poor quality screen replacement, only told the cheap price means it's a cheap quality screen after the repair. Screen lasted less than 24 hours, the functionality was extremely poor along with the display being significantly less vibrant. Told I should have opted for the higher quality which wasn't even offered prior to the repair. Happy to take your money with no transparency until after having issues.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs
Rai
Rai
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs
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Michelle

MichelleFar North Queensland, QLD

  • Verified customer

Repair and new tablet case

published

Julie was fabolous, patient and help with other issues I was having with my phone. Thanks heaps for you fun and kind service. Recommend to all my friends and family.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Michelle!

PTC Northlakes 1

published

Amazing service from Ada, I would highly recommend to anyone. She completely cleaned my phone speakers and installed my screen protector perfectly. Thank you so much for your email professional service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth lakes
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Desi!

The reviewer stated that an incentive was offered for this review

Excellent service

published

Excellent service, very professional and friendly will recommend to friends and family. Do your self a favour and visit when at north lakes shopping centre all the best satisfied customers

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNorth lakes top case
Warranty Claim MadeNo
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1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Great work in a timely manner. Much appreciated

published

Offered a choice of product and their features explained here in the Belconnen 2 store, the staff Eva and Shirley help me to do the repair for my iPhone 6 Plus.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBelconnen
Warranty Claim MadeNo
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1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Linda!

The reviewer stated that an incentive was offered for this review

Gina

GinaNorth Queensland, QLD

  • Verified customer

S20 Accessories

published

got my new s20 today and was served by the awesome Mason from the Willows store. The staff are very informative about all my mobile needs and I will be sure to return. Always recommend to friends,family & even my customers.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationwillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

That's great to hear, thank you!

Klein John

Klein JohnMetropolitan Adelaide, SA

The back glass is perfect

published

Few days ago, i got my iPhone fixed in Elizabeth Adelaide store, the back glass was broken, and they really take care of it, and the service just great. Some other place quote me as 200 bucks or more, here is only 100. But the only issue they don’t have the logo on the back glass, but that was fine for me.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Location5112
Warranty Claim MadeYes
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Klein!

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L Davies

L DaviesNorth Queensland, QLD

  • Verified customer

Lovely service

published

I got me a new phone and I thought I had lost my contacts but the lovely ladies from Willows helped me get them all back. The staff here are always so helpful and nothing is too much. I got me a beautiful new case and a fancy stylus too.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWillows
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Nicole

NicoleSouth East Queensland, QLD

Really good quality service!

published

Very friendly, really good service. Happy with the result would definitely recommend to family and friends. Happy with service from Sarah at Top Case Grand Central. Would always come back thanks so much

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationTop Case Grand central
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Nicole! Much Appreciated!

The reviewer stated that an incentive was offered for this review

Ptc Fairfield

published

Sarah at ptc Fairfield was awesome! Couldn’t have been more helpful!
My iPad was playing up and was disabled, Sarah helped me restore it and sort out my iCloud info. Thanks!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFairfield
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Brad!

Ailsa L.

Ailsa L.Far North Queensland, QLD

Excellent Service

published

Excellent Service- Good to know there is still places you can go that actually care and are helpful. Wouldn't go anywhere else. They fixed two of our phones with new battery's and one needed a screen in a very short time and at a very reasonable price.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationPTC Earlville Cairns
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you Alisa!

PTC Fairfield

published

I was served by Sarah at PTC Fairfield who was very helpful and repaired the top speaker on my iPhone 8
Thanks for the service! I would definitely recommend to others

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFairfield
Warranty Claim MadeNo
See all answers
1 comment
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Thank you!

Page 2 of 63
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Questions & Answers

Denise

Deniseasked

How much to get front screen and LCD replace on Samsung galaxy s9

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair

If you have any further questions please do not hesitate to contact our customer service team on [email protected]

Thank you Denise!

Kurt M.

Kurt M.asked

hi there how much woulod it cist to fix an iPhone 6 plus lcd screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au

Kurt M.

Kurt M.asked

how much to fix an iPhone 6 plus screen

1 answer
PTC Mobile Accessories and Repairs
Customer ServicePTC Mobile Accessories and Repairs

Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.

Get an answer from our members and PTC Mobile Accessories and Repairs representatives

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