From September 3rd, 2022, until January 2nd, 2020, PTC Mbile Accessories and Repairs was offering reviewers the chance to enter a monthly draw to win a Car Mobile Phone Holder (Valued at $30). The winner was randomly drawn monthly. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Reviewer Photos & Videos
Sydney store
Good customer service and experience .i been cominh back to this store couple of times and purchased few things they have lot of variety of phone cases and.with reasonable price.
1 comment
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MorganNorth Queensland, QLD
Screen protector help in Stockland
Went to Stockland Townsville store to get help with a screen protector and they helped me straight away. I will be back for any other phone needs. Thanks again PTC!
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Hi Morgan
Glad you enjoyed your experience at PTC Stockland. We look forward to assisting you in the future.
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YeetNorth Queensland, QLD
Always awesome service!
Love this place, I came in to get me a Lifeproof case for my i11 and the range of colours were amazing! The staff were friendly and Julie was very informative. Will recommend to others.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thanks for the great feedback.
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Very helpful
Very helpful with apparent non charging tablet that ended up was charging, just loose cord. Seems all good, was thinking a new battery may have been required. At PTC Willows
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Hi Eric
Glad to hear you had a pleasant experience.
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Top Care Phone Accessories + Repair
Went in to have my phone looked at as it wasn’t charging for a few weeks. The ladies there were very professional and pleasant. They cleaned out the dust that was preventing my charger from going all the way in. I highly recommend this business.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Matt!
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The reviewer stated that an incentive was offered for this review
Kirstie B.South East Queensland, QLD
- 2 reviews
Service was great was good on warranty.. would highly recommend. Ruth was very helpful..
Service was great was good on warranty.. would highly recommend. Ruth was very helpful.
This is the second time I have been and seen Ruth and both times she was very helpful.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you!
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MaltesemanorSouth East Queensland, QLD
- 2 reviews
Excellent and prompt service
I have never used this business before today. The lady was professional and friendly and gave me a quote. ipad was ready at the time quoted. Very happy. Good job
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you!
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Sharyn H
- 2 reviews
- Verified customer
My new iPhone 11ProMax case and NanoXtreme Guard screen protection :)
I shopped everywhere including Telstra shop and chose the PTC- shop 1, Grand Central in Toowoomba, Qld . Jessica has excellent knowledge, and I think the best local variety, and more importantly the quality I was looking for . Thankyou . I very much appreciated .
My phone looks great and is safe, and has full lifetime warranty on the screen protection, included .
2 comments
I honestly shopped around, over many weeks both online and in Telstra shop, and my local shopping centre . In the end - it was late in the day when I got my new phone, but Jessica finished my trans... Read more
action late . She wanted me to be happy and sure with my purchase . I was very happy . I had thought to get a different case . She explained things about my phone which reassured me . In the end I got the colour I wanted, and all protection that I needed, with the case I bought . Thankyou.Customer ServicePTC Mobile Accessories and Repairs
Very lovely of you Sharyn, thank you for your review it is much appreciated.
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RaiSouth East Queensland, QLD
- 2 reviews
Very poor quality
Very poor quality screen replacement, only told the cheap price means it's a cheap quality screen after the repair. Screen lasted less than 24 hours, the functionality was extremely poor along with the display being significantly less vibrant. Told I should have opted for the higher quality which wasn't even offered prior to the repair. Happy to take your money with no transparency until after having issues.
3 comments
Customer ServicePTC Mobile Accessories and Repairs
Hi Rai,
Thank you for reviewing your recent experience. Reviews are of the utmost importance to us as they help us identify and improve our products, services and overall PTC experience. ... Read more
In all cases, no matter the price difference the integrity of the cheaper version screen is not compromised. Across the board, there can be faulty items, faulty screens and faulty parts and wherever needed we always honour warranties that are attached to the product or service. According to your review, it seems that there is no reason as to why we shouldn't provide you with an immediate warranty so I would like to organise this with you ASAP. Please contact us via [email protected] and we can assist in setting this warranty up for you. We apologise for any inconvenience that may have been caused. Regards, PTC Customer ServiceThank you for your response, I have already contacted customer service on the above email and have been told due to the screen having physical damage that it’s not covered by warranty. This is also in... Read more
the response I received - ‘We believe, that the cheaper quality screen, which you have purchased in this case, does mean less integrity in the functionality, such as the brightness and color differences. However, the majority do not see or notice these differences and if they do we always encourage them to opt for the more expensive option as it is original quality.‘ which I thought was very strange to be told after the repair. And as you have stated above, I don’t think a cheaper price should compromise the integrity of the screen, and it shouldn’t be offered if it does.Customer ServicePTC Mobile Accessories and Repairs
Hi Rai,
Thank you for your response. ... Read more
I can see how the message can be confusing, I think what was meant to be said was that although there are differences such as brightness it shouldn't affect the overall functionality of your device. Even though you chose the more affordable solution you shouldn't be left with a non or barely functioning device. However, I can see you have now mentioned physical damage was the reason you were denied a warranty replacement in the first place, we do not extend the warranty to cover these issues. As I may have personally not been the one to deal with your official email to the above adress, I also can not track your information to review your original complaint. I would like to assist you with this as best as possible. Can you please reply to the conversation already had in the customer service email, this will help bring it back to the top as unread and then I can assist you further. Regards, PTC Customer ServiceSimilar opinion? Write a review on ieatwords.com.au!
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MichelleFar North Queensland, QLD
- Verified customer
Repair and new tablet case
Julie was fabolous, patient and help with other issues I was having with my phone. Thanks heaps for you fun and kind service. Recommend to all my friends and family.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Michelle!
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PTC Northlakes 1
Amazing service from Ada, I would highly recommend to anyone. She completely cleaned my phone speakers and installed my screen protector perfectly. Thank you so much for your email professional service!
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Desi!
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The reviewer stated that an incentive was offered for this review
Excellent service
Excellent service, very professional and friendly will recommend to friends and family. Do your self a favour and visit when at north lakes shopping centre all the best satisfied customers
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you!
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Great work in a timely manner. Much appreciated
Offered a choice of product and their features explained here in the Belconnen 2 store, the staff Eva and Shirley help me to do the repair for my iPhone 6 Plus.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Linda!
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The reviewer stated that an incentive was offered for this review
GinaNorth Queensland, QLD
- Verified customer
S20 Accessories
got my new s20 today and was served by the awesome Mason from the Willows store. The staff are very informative about all my mobile needs and I will be sure to return. Always recommend to friends,family & even my customers.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
That's great to hear, thank you!
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Klein JohnMetropolitan Adelaide, SA
The back glass is perfect
Few days ago, i got my iPhone fixed in Elizabeth Adelaide store, the back glass was broken, and they really take care of it, and the service just great. Some other place quote me as 200 bucks or more, here is only 100. But the only issue they don’t have the logo on the back glass, but that was fine for me.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Klein!
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L DaviesNorth Queensland, QLD
- Verified customer
Lovely service
I got me a new phone and I thought I had lost my contacts but the lovely ladies from Willows helped me get them all back. The staff here are always so helpful and nothing is too much. I got me a beautiful new case and a fancy stylus too.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you!
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NicoleSouth East Queensland, QLD
Really good quality service!
Very friendly, really good service. Happy with the result would definitely recommend to family and friends. Happy with service from Sarah at Top Case Grand Central. Would always come back thanks so much
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Nicole! Much Appreciated!
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Ptc Fairfield
Sarah at ptc Fairfield was awesome! Couldn’t have been more helpful!
My iPad was playing up and was disabled, Sarah helped me restore it and sort out my iCloud info. Thanks!
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Brad!
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Ailsa L.Far North Queensland, QLD
Excellent Service
Excellent Service- Good to know there is still places you can go that actually care and are helpful. Wouldn't go anywhere else. They fixed two of our phones with new battery's and one needed a screen in a very short time and at a very reasonable price.
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you Alisa!
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PTC Fairfield
I was served by Sarah at PTC Fairfield who was very helpful and repaired the top speaker on my iPhone 8
Thanks for the service! I would definitely recommend to others
1 comment
Customer ServicePTC Mobile Accessories and Repairs
Thank you!
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Questions & Answers
Deniseasked
How much to get front screen and LCD replace on Samsung galaxy s9
1 answer
Customer ServicePTC Mobile Accessories and Repairs
Hi Denise, thank you for your enquiry. As we do have different options I would suggest that it would be most helpful to check out our website for a full price list: www.ptc.net.au/repair
If you have any further questions please do not hesitate to contact our customer service team on [email protected]
Thank you Denise!
Kurt M.asked
hi there how much woulod it cist to fix an iPhone 6 plus lcd screen
1 answer
Customer ServicePTC Mobile Accessories and Repairs
Hi Kurt. You can find our full price list and book an appointment on our website: www.ptc.net.au
Kurt M.asked
how much to fix an iPhone 6 plus screen
1 answer
Customer ServicePTC Mobile Accessories and Repairs
Hi Kurt, thank you for your enquiry. It depends on what quality screen you are after. We have a full price list on our website www.ptc.net.au/repair and you can also book on our website.
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Customer ServicePTC Mobile Accessories and Repairs
Glad to hear you enjoyed another great experience at PTC!