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Reviews

(45)
(10)
(13)
(13)
(38)


Kev131

Kev131Metropolitan Adelaide, SA

  • 3 reviews

Filter Change - Marginal value unless your tap water quality isn't good.

published

Purchased in January 2020 at Puratap for $79.00.


Mac

MacSouthern and Hills, SA

  • 2 reviews

Great product

published

We have been Puratap customers for many, many years now and can't speak highly enough of the product and service. We are about to move home for the third time and will definitely be installing Puratap again.

Rick

RickMetropolitan Adelaide, SA

  • 3 reviews

Ripped Off

published

After being constantly harassed by Puratap, by phone to change our filters we gave in a booked it and was quoted $76.00. However, my wife was told the plumber would replace a plastic fitting with a metal one at a cost of five dollars. She did not realize or was it explained to her, that he was doing a "Unit Upgrade". Our filter change went from $76.00 to $138.50. After calling Puratap, I was told " well what do you want me to do about it". I would not recommend Puratap to anyone! Particularly their after sales tactics

Purchased in October 2020 at Puratap for $138.50.

4 comments
Puratap
Puratap P.Puratap
Rick
Rick
Puratap
Puratap P.Puratap

Hi Rick,
We are sorry to hear that you have had this experience. If you could please call 133 502, we have flagged this situation with our Customer Care Manager and she is expecting your call. Thanks in advance - Puratap Team

Ziggy

ZiggyMurray Mallee, SA

Disappointed

published

I live in Riverland have river walter filtered to 10um and UV treated but want a puratap for to further filter for drinking water, but no sorry we wont sell you one because your on river water. Very dissapointed.

1 comment
Puratap
Puratap P.Puratap

Filter change over

published

Why are the filters changed in the back of the van and not in the home. How do we know that they aren’t our originals being brought back in? Can anyone please explain

1 comment
Puratap
Puratap P.Puratap

Still overselling on replacements, despite claiming otherwise

published

Despite the responses on this page from Puratap claiming to have implemented a 12-month booking system, I have just had them attempting to replace my filter at 11-months, as usual.

Purchased in January 2014.

1 comment
Puratap
Puratap P.Puratap

Hamishmcg

HamishmcgMetropolitan Adelaide, SA

  • 2 reviews

Consistently Efficient Service

published

Had Puratap for many years. Company has always kept us informed about filter, and updates to product. I don't get some of the negative reviews, if you have an important asset like a water filter don't you want to keep it working? The app is simple and added a booking to calendar with no fuss.

Purchased in September 2007.

1 comment
Puratap
Puratap P.Puratap

Paul

Paul

  • 2 reviews

Poor Communication

published

Poor information provided by 3 different staff,will not be using puratap again after this service.It's pretty poor when 3 different staff quote you 3 different price's.Even when you are offered a discount in writing they dont honor it..

Purchased in February 2020.

1 comment
Puratap
Puratap P.Puratap

Can't live without it

published

Just put in a 3 in one tap and love it ... on tap filtered water what could beat that? Ive had one in every home ive lived in would not have anything else. On tap filtered water never runs out. They have kept up with the times 3 different taps to choose from. Great company to deal with from Customer Service to Technician.

Date PurchasedJan 2020
1 comment
Puratap
Puratap P.Puratap

Constant pestering from Puratap

published

The product is ok however they constantly ring, text when its time to change the filters. I got calls daily, then texts & phone calls on the same day. Talk about constant harassment. I blocked their number & now they have resorted to sending texts from a different number. I'm now deliberately delaying replacing my filter as I am sick of their harassment. I've been constantly harassed for 11 months. I will contact them when I want a filter change.

Date PurchasedJan 2016
1 comment
Puratap
Puratap P.Puratap

Great looking product. Prompt service. All good.

published

The advice given when we were deciding which tap to go with was very good. The plumber wasn't at our place for long at all & he knew all about the product & what'd look best. We're happy with how it's all gone. The kids are loving the water, as are the adults!

Date PurchasedMay 2018
1 comment
Puratap
Puratap P.Puratap

Hi,
Thank you for your 5 star review. We are so happy to hear that both the kids and adults are loving the Puratap and great tasting water. Thank you for supporting a South Australian business.
Kind regards - Puratap team


Not flexible

published

Call centre staff are unreasonably pushy. Our filter is not due for replacement until December(that is when we moved into our new house) and tonight were told our filter must be replaced by the end of October. This is wrong on so many levels. The staff member refused to book a later appointment which fitted in with work schedules. Technicians have always been great, some even commenting on the poor behaviour of call centre staff, if only we could bypass them and deal with the technicians. Time to look for a new system.

Date PurchasedDec 2012
1 comment
Puratap
Puratap P.Puratap

Jan

JanAdelaide

Can not recommend Puratap

published

I paid over $600 for a tap with a knob for puratap water. I was unable to afford filters so bought them separately. After 4 years one of the pipes broke and cannot be replaced unless by puratap as they hold the copyright. Puratap want to rebuild the tap I have as I haven't used their filters. I am appalled at this blatant not caring attitude for people who can't afford their prices. I'll have to go without a puratap now and will not recommend them to anyone. Why wasn't this made clear to me when I purchased the tap? The tube must have been faulty to last for such a short period.

Date PurchasedJun 2013
2 comments
Puratap
Puratap P.Puratap
Jan
Jan

Tina

TinaAdelaide

  • 7 reviews
  • 6 likes

Scam

published

After being a Puratap customer for around 10 years due to financial hardship after my husband died I couldn't afford to have this puratap service anymore yet they continue to harass me constantly nearly 3 years later. I now will not answer their calls, have had to block numerous numbers they continue to call me from. Shame on you Puratap, scammers!! Leave me alone!!

Date PurchasedJul 1998
1 comment
Puratap
Puratap P.Puratap
Chuck

ChuckNoarlunga Downs

Good looking Tap but its bad luck if your not satisfied

published

We bought a mixer tap with the Pura tap for our brand new kitchen great looking tap. I was a bit worried by the height and splash from the tap. I was correct it bounced off the bottom sink and sprayed quite substantially. I rang puratap the following day and told them I was not happy with the tap. Was told now it was used as water had run through and they wouldn't do anything suggested we just run the tap slower. In actual fact the technician ran the water through it not me and im sure the technician could see how much spray there was coming from the tap as he ran it for five minutes but didn't say a word. I guess I just need to keep a towel near my sink to mop up all the spray whenever I use my tap.

Date PurchasedAug 2018
1 comment
Puratap
Puratap P.Puratap

NO Customer Service

published

Upon being pestered to replace filter before due date, booked appt for 3 weeks in advance. Day before they ring to change appt. NOT willing to help since I have arranged to leave work early. No person in the area to do the job. Funny they always have someone in the area the next day when they harass you before the year is up. They have LOST my business. PURATAP has left a bad taste in my mouth!!!!

Date PurchasedAug 2018
1 comment
Puratap
Puratap P.Puratap

Puratap? More like Purapcrap!

published

Absolute joke of a company. Constant harassing calls. Dodgey nonsense claims that are flat out lies.

The product is ok but in this saturated market of water filters you can get a better service with a better company that didn't take marketing lessons from a 1990's how to business video.

Date PurchasedApr 2015

Thumper

ThumperAU

  • 2 reviews
  • 3 likes

Now looking for a replacement

published
Date PurchasedNov 2011
1 comment
Puratap
Puratap P.Puratap

Mooch

MoochAdelaide

Good product, sick Of the replacement filter calls at 11 months or less

published
Date PurchasedJan 2003
1 comment
Puratap
Puratap P.Puratap

Take your money and won't send out the product!

published
Date PurchasedJun 2018
1 comment
Puratap
Puratap P.Puratap

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Questions & Answers

Stewie Mercer

Stewie Mercerasked

How many litres of water can a pura tap filter before it needs to ne changed.

No answers

Laraine

Laraineasked

I live in Victoria and would like to know if Puratap is available here

1 answer
Paul
Paul

I dont know,maybe email Puratap directly


steve

steveasked

I would like a filter change, how do I go about it?

5 answers
Mum knows best
Mum knows best

Hi Steve, normally Puratap contact me each year to arrange a filter change and let me know when they are in my area. If you have not heard from them, then I would give them a call. They will be able to arrange it for you

Mum knows best
Mum knows best

Just found Purataps number for you to make it easier 133 502 give them call.

Puratap
Puratap P.Puratap

Hi Steve,

Thanks for the question. As Mum knows best has mentioned, we do normally call you to organise your filter change. Sometimes we have trouble getting in touch though (people move house, or change their phone numbers etc). If you would like to give us a call on 133 502 we can make sure we have the correct details for you and book you in!

Thanks,
Puratap.


Get an answer from our members and Puratap representatives

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