It is a good product, but the hard sell culture of the company was too much for me. They kept phoning me to have it serviced before the twelve months was up. I kept telling them I wasn't prepared to be ripped off in this way. The last time this happened I agreed to a date after the twelve months but, after thinking it over, I decided that I would always have to put up with their harassment if I stayed with them, so I phoned and cancelled the appointment and told them not to bother me again. A technician turned up on the day of the appointm...Read more

We’ve had a Puratap for more than fifteen years and has been great. However, the last few years purataps marketing team have realised that selling replacement filters @ 11 months to all their customers means over an 11 year cycle they sell you 12 filters. Doesn’t sound like much, but when you have let’s say 1million filters to change (conservative guess) @ $89 each, doesn’t take a genius to work out its all about REVENUE. I simply cannot accept that a filter is fine at 10 months but not at 11, let alone 12. A low use filter will happily go for ...Read more

Absolute crap. Purchased a mixer tap from the online shop because anyone can, they took full payment and held it hostage for 2 weeks before someone bothered to call and say they won't send it out until I buy new filters to replace the ones in the existing puratap system. Absolute crap, a purchase can't be made contingent on buying another product, and they bury a clause in the T&C's and say it's all legal. I agreed to buy the new filters and they still didn't bother to send out the order, so much for the great customer service they pride thems...Read more

Ok, so to be fair the product is OK, does what it is supposed to do. Problem is the service. You are locked into using their replacement filters so they ring you once a year to get it done. Trouble is, they won't work in with your schedule. I had a day off booked three weeks after the day they rang me, said that would work best for me. But oh no, the're not in my area that day (despite the fact that one of their installers lives less than a kilometre from me). But we can come any other day between 8 and 5. Well guess what, I have a job. I'm not...Read more

I came to the website today because I was considering installing a Puratap. We have had one in the past but had our kitchen remodeled and at the time didn't like the look of the dual taps on offer so changed to a different system. The reason I'm mystified is "if something ain't broke why fix it". Why are you persisting in harassing people earlier than required for filter changes when clearly by the many reviews on this website people are not impressed? Why run the risk of alienating your customers when you will clearly get the return business ...Read more

Got a call saying my filters were due to be changed. At the time we were away so couldn't do it when they wanted but made a different time
For when we got back and thought this was ok then I was told the price and thought it was quite expensive but didn't much more about as we were away. We came hope and pura tap notified us of the date they were coming and time I told my husband when they were coming.
When he came my husband ask why it was so dear and was told because you were late you got charged a late fee. So I am not impressed as we hav...Read more

Had a lady from PureTap call me this morning.

She wanted to book my next filter change.

Before I had a chance to even finish speaking she asked how is next Friday for you...

I paused.... a long pause.... looked in my diary and said but my tap was installed in January.

Why do I need the filter replaced three months earlier? I hardly use it.
...Read more

Puratap Elegance.......The Good and the Bad
After several different water filters.
I finally forked out for a Dual Mixer Puratap.
Is Probably one of the best Price Range water Filters Systems on the Market.
Works great when it doesn't leak water from the bottom of the spout.
Also had problems with water coming out of both spouts when mixer was being used.
It just got its 3rd Service.
We requested a DIFFERENT TECHNICIAN/PLUMBER!
Finally the water from both spouts is fixed.
And he Fixed the Water Leak also, by tightening the fitting. ...Read more

We have had a Puratap, for many years and have maintained it regularly, through Puratap. However, about five years ago we noticed that their Sales staff were attempting to get us to shorten the maintenance period, quite significantly. This is always the opening line, "... we have a technician in your area and can book a service call later in the week." On that time five years ago, we fell for it and then a month later when studying our bank accounts found that the service was paid for six weeks before it was due.
That was the start of their pr...Read more

We've used Puratap, Waterways, and a generic one from a hardware store in different houses over about 20 years. We have also used Brita filters and their filter bottles (great for travelling). The TASTE is pretty much the same for all of them - great! Even our dogs (now long gone) could tell the difference and refused to drink tap water unfiltered.

Safety / chemical impurities?
If it's metro city water being filtered, there should be little/no HEALTH risk. Think of all those without filtered water. Are they dropping like flies because...Read more

The sales line both through personal dealing and on this site specifies a need to change the filter at 11-12 months as "This is the maximum time that the filters can work effectively". Logically, the need for a replacement filter should correlate to a set amount of water that passes through the filter, not time. And usage would depend on the size of the household, the period of days the are at home and the quality of the water supply. If you are not sold by this line then the champion pitch is that the glue on the filter begins to disintegrate ...Read more