Read also:
aldi 2 in 1 cordless vacuum cleaner panasonic dmr-hwt260gn review fisher and paykel washsmart drum clean lg 515l top mount refrigerator review difference between nan comfort and nan optipro bauhn 75 inch tv reviewPure Ventilation
See the Best Appliance Retailers in 2022 as rated by Australians on ieatwords.com.au.
Great customer service
Ordered an exhaust fan which they had on back order. They kept me well informed on the expected arrival date throughout the process and delivered as soon as it arrived. Great customer service.
Similar opinion? Write a review on ieatwords.com.au!
Excellent communication perfect service.
Very helpful from the beginning 5 star to deal with. It was the exact product I was after and delivered in super quick time. Definitely would recommend them to anyone. Well done if I need a fan again I know where to get from.
Similar opinion? Write a review on ieatwords.com.au!
Worst company I have dealt with
They lied to me about stock and info, their delivery service was terrible. Stay away from this company (and their multiple business names/website, its all the same company, check their ABN details to verify).
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Great Customer Service
Sent an enquiry via email. Received reply within 5minutes from Matt. Whilst Pure Ventilation did not have a product to suit my requirements, dust extraction, he was very helpful and provided some alternatives.
Similar opinion? Write a review on ieatwords.com.au!
Not again.Gotham
- 9 reviews
Terrible
Ordered on, using a misleading, pre order button, needed the things for a renovation starting in two weeks. The email I received said expected delivery in 3 weeks, now nearly a month later, another email update says another month or more to wait.
December 2nd 2022 Update: Worst service ever
Ordered early October, said it would be here in a few weeks, now December I received another email stating yet more delays.
Do not order from these people.
Delay after delay means the renovation people have now long gone and still nothing from the P* Ventilation.
Shocking.
1 comment
Pure V.Pure Ventilation
Hi Gotham, we're extremely sorry that the lead time on your delivery was blown out. We do our best to keep the pre-order information on our website up to date, but we rely on information from our sup... Read more
pliers to do this. We assure you that the initial ETA (estimate time of arrival) we published at the time of your order would have been based on the best information we had at the time. It certainly was not our intention to mislead you. Because most of our suppliers are shipping their products by sea, delivery times can sometimes be delayed, and it sounds like this is what would have happened in your case. Although we don't have much control over these circumstances and we rely on our suppliers to keep us up to date, we think we can improve the way communicate with our customers when this happens. This is something were working on at the moment and we hope that you will give us another chance to do better. Thanks for drawing this to our attention and if we can be of further assistance, please email [email protected].Similar opinion? Write a review on ieatwords.com.au!
Great service
After purchasing the Luna Quiet Boost Ceiling Exhaust Fan, I noticed a small problem with the fan. I contacted Pure Ventilation who were very helpful and have sorted the issue out most satifactorily. Many thanks to Jenny at Pure Ventilation.
Similar opinion? Write a review on ieatwords.com.au!
Good Products and Great Service
Online ordering system easy to navigate even when building up a couple of custom inline exhaust systems to suit my needs. Interstate overnight delivery from placement of order, can't ask for more than that. Had a minor issue with a damaged item but customer service was excellent, the part was replaced & sent as soon as my postage free return for assessment was received. Staff were very helpful and courteous making the entire process pleasurable even with a minor hiccup. Thank you Pure Ventilation team, will most definitely recommend you to friends.
Similar opinion? Write a review on ieatwords.com.au!
Danny W.Murray Region, NSW
- 2 reviews
Easy online ordering and overnight delivery.
Thankyou for your brilliant service. Ordered gear for two new heater vents yesterday and they are installed now 24hrs later. Price and delivery both very good. I found the online ordering very easy to use.
Similar opinion? Write a review on ieatwords.com.au!
SarahSydney, NSW
- 3 reviews
Exceptional Service
Exceptional customer service. We had an urgent requirement and the service we received was second to none. They went above and beyond to assist. Thank you Pure Ventilation for your help
Similar opinion? Write a review on ieatwords.com.au!
Peter D.Sydney Surrounds, NSW
Brilliant staff and service.
Staff knew their product well and were able to advise on alternatives. Very friendly. The product arrived interstate within 24 hours to a destination where most couriers will not consider going. Even the courier was happy. From start to finish it was a positive experience.
Similar opinion? Write a review on ieatwords.com.au!
TracySouth East Queensland, QLD
- 3 reviews
Declan was so extremely helpful!!!
I received excellent customer service today, followed up with an extensive email detailing all of my options like an essay, loved it!! This will be fabulous to forward to my electrician, thanks Declan!!!!!!
Similar opinion? Write a review on ieatwords.com.au!
Michael
- 2 reviews
Quick, hassle free service
Two orders from them now - great advice, very friendly and quick turn around. Am happy with the exhaust fans as I wanted strong yet quiet ones which is exactly what they are. Thanks for the great service Will.
Similar opinion? Write a review on ieatwords.com.au!
Rachel OKSouth-Eastern Region, NSW
REPLACED DAMAGE GOODS - DECLAN
Fan damaged upon delivery. Immediately called Declan, returned goods and received replacement in quick time. Declan was very polite and charming. I would recommend Pure Ventilation to my friends without hesitation.
Similar opinion? Write a review on ieatwords.com.au!
Roz &.Canberra Central 2602, ACT
Excellent service
Purchased an in-line fan and back draft shutter. Dealt with several staff members as a result of needing to work out exactly which products we needed. Everyone was very friendly and responsive. Particular thanks to Garry for his help in resolving an issue around availability of a specific item and providing us with a great alternative.
Similar opinion? Write a review on ieatwords.com.au!
Matt100AU
- 3 reviews
Heat Transfer Kit
I have just installed a heat transfer kit from PV. The system is performing to my expectations and the advertised specifications. The German supplied fan is a very robust design, was easy to install and is quiet. The fan can just be heard in the roof (with R4 insulation) which is a good thing because I like to know when the fan is running.
One of the ducts got damaged during delivery and was promptly replaced by PV customer service.
Similar opinion? Write a review on ieatwords.com.au!
Excellent customer service
I've had several dealings with Pure Ventilation and all have been positive experiences. Their website is easy to navigate, there is helpful technical advice, and the prices are competitive. Recently, one of the fans I purchased stopped working - a replacement was sent immediately, and they arranged pick-up of the old one - and all done with a professional and friendly manner.
Similar opinion? Write a review on ieatwords.com.au!
Excellent service, fast delivery.
Purchased external air vent grilles. Arrived quickly and exactly what I needed. Then purchased internal fan cones and they also arrived quickly. Sadly the cones didn't suit what I wanted but they were happy to refund them minus a small fee. Fantastic service all round. Emails answered promptly and lovely staff to deal with.
Similar opinion? Write a review on ieatwords.com.au!
Bathroom Ventilation Fan
Purchased a Metro Pro Ceiling Exhaust Fan 250mm for its high output air flow 400m3/h from Pure Ventilation. The product was delivered from interstate within 2 business working days. This is a class leading product for price, minimum weight (2.06 kg), power consumption 42 W, quietness in operation and air flow rate, unmatched by any other ceiling exhaust fan product in the market, for bathroom ventilation!
Similar opinion? Write a review on ieatwords.com.au!
SteveHobart, TAS
Excellent service
For such a small order (a base model inline fan) I was surprised at the prompt and efficient response. Just a week from placing the order to delivery in southern Tasmania. Would highly recommended Pure Ventilation.
Similar opinion? Write a review on ieatwords.com.au!
Paul F
- 2 reviews
Courteous Coms & Fast Delivery
The email communication I received from Pure-Ventilation was nicely courteous towards the queries I had. Meanwhile my order from Pure Ventilation of a Ducting-Transition-Piece arrived on spec the next day (to my interstate destination) - I was impressed.
Similar opinion? Write a review on ieatwords.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Pure V.Pure Ventilation
Hi Vlad, I only have your username, so I can't look into your case to see what happened. However, I can assure you that we do our best to provide accurate stock information and delivery times to all o... Read more
f our customers. Of course, we accept that occasionally our staff make mistakes, and when they do, we work with our customers to resolve any issues. For delivery, we use a courier service which allows us to offer delivery times as fast as 1 day from dispatch, and we have a customer service team available to answer any questions or queries by phone, email or chat if required. If your issue is not resolved, it's best to email us at [email protected] .