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Shocking customer service and incorrect quoting - always is more then originally quoted


I have had my system for years and have had quite a few problems with pricing of servicing and the filters are more then the original cost of the set up. When I rang up I was told that I am wrong, actually the operator argued with my and did not even listen to a work I had to say whilst talking over me. This has been two years in a row. The system is fine but pricing always changes and always an excuse it continual price variances. I will be putting more research into my next system.


Blackie67Greater Melbourne (Outer), VIC

  • 4 reviews

Decent product, shocking customer service

Date PurchasedNov 2017

Excellent product


Have found this system very good. Very few problems and any I’ve had have been dealt with efficiency. Lovely people to deal with. I would recommend this product to anyone and specially thank the staff who have always been friendly and most helpful. I have no complaints after having this system for ten years

Date PurchasedOct 2008

total dissolved solids test on Sunshine Coast Water

Date PurchasedJun 2012

Couldn't live without my pure water filter


My partner bought a counter top system as he thought our tap water tasted terrible. I had never noticed that the water tasted bad. But now, after years of drinking fresh filtered water I could never go back to tap water. It tastes so revolting I can't believe I ever managed to drink it. They come every year to service our unit and are always super helpful and friendly. Thanks Pure water systems!

Date PurchasedMar 2012



Disappointed the water taste clean and crisp but when i tested the water it is was very low on the acid side! So anyone that needs high ph levels stay away and look else where! It's a shame cos the taste is nice but the quality in alkaline is low :(

Date PurchasedJul 2017

Stop calling me


Dodgy sales calls stating they are conducting a survey. They hang up once you question why they need your full name to conduct a survey. Rude people. Deceptive and misleading conduct. Do not buy from them as I bet they provide horrible service if they are willing to lie to you right at the start!

Date PurchasedMay 2017

Cold Calls via Private Number


This company will use a private number to "cold call" on mobile phones. A fellow named "[name removed]" introduced himself as from Pure Water systems and addressed me by my full name. I have no idea how this people got my details but it is unauthorised and I advised [name removed] accordingly.

Whether the product is good or bad, the marketing practice is not sound.
Could be desperate!

Date PurchasedFeb 2017

eonAdelaide SA

  • 3 reviews

Why filter water ?


Hi Pure Water System's, reverse osmosis system, the best, it removes EVERY THING including Fluoride takes back to spring water
The most expensive, but worth every cent !
Fluoride is POISON to our bodies, children's teeth are starting to show effect, instead of strengthening, yellow blotches are now appearing !
There is also now an attachment to Alkaline balance the water, excellent for health & long longevity !

Thank you
Yvonne Ziesing

Date PurchasedMay 2009



We have had our system for over 8 years, never had any trouble with it. The consultants have always been helpful and sincere, not just trying to sell there product.
Our water quality is good but the water filter just makes it better. The unit sits next to the tap and the kids find it so easy to use

Date PurchasedFeb 2007

We love our "Pure Water"!


Ever since we received the pure water system bench top filter we have loved our water. "It's just like bottled!" Said my husband the first time he tasted it. We moved house recently and took the system with us. It just screwed right on to the existing tap. It is an awesome system for us as renters. We can take it anywhere.

Date PurchasedSep 2016



  • Verified purchase

This is perfect.


When i recieved the system, i installed it that day, very easy to install, instructions are easy to follow, i tested the water and it was fabulous, watwr colour was alot clearer and no smell anymore, my 3year old now drinks alot more water, my 9month old will now drink water. I use it for drinking water, for cooking, for cups of tea and coffee, i use it for everything, i was amazed how much it changed the water and i absolutely love it, i have even recommended it to my parents.

The contact with the company and the ladies i have spoken to have been more than excellent, and are very understanding and very pleasant to deal with. Thankyou for making it a pleasant experience.

Date PurchasedOct 2016

Great product i love my water filter


This product is great i love it very good followup service friendly hard to find such good service now days i recommend this product it really makes a difference to the water we have rain water and i didn't think it could taste any better but it does and the bench set up is easy to set up great to take on holidays keeping your water filtered.

Date PurchasedApr 2013

Fresh tasty water.


The bench top pure water system is very easy to install and the taste is so much more refreshing and cleaner in colour than the water we were receiving before installing this system. Highly recommended . The system is great value plus the follow up from the company is excellent.

Date PurchasedAug 2016

Safe drinking water for my family.


I no longer worry about the water that my family drinks. PURE WATER SYSTEMS makes that possible for us. I love my bench top system.
The water doesn't have a taste and is crystal clear.
I also no longer buy/allow single use water bottles to be purchased by my family-we take our water with us.
Such an important purchase for our family.

Date PurchasedFeb 2012

Worries taken out of our water !


Our Pure water System has given us assurance that we are not ingesting any floaties that may be in our tank. There are other bacterial problems that can be contracted with tank water ; our filter takes these nasties out.
We are contacted annually by a very friendly employee to remind us that our next filter is due ;
No forgetting and no fuss .
I am really happy with the results and the contact that I have with the company .

Date PurchasedMar 2012

A must have in our house!


The counter top filter system from Pure Water Systems is used everyday in our busy house. It's perfect for my kids to quickly fill up a glass of cold filtered tap water and I know they are having water that is free of nasty chemicals. A staple item in our kitchen.

Date PurchasedJan 2014

Pure water systems is so fresh


Being a water snob pure water systems allows me to enjoy the purest water in the comfort of my home almost like drinking from a mountain spring. The water system prevents the build up I would normally get in my kettles. My grandson can drink from the system and I know that it will be good for him.

Date PurchasedJul 2012

Absolute life saver for eczema suffers


We have 5 children 3 of which suffer terribly from eczema. We used wet dressings regularly till we found these filters. I now have pain free children and on top of that great tasting water. I find it hard to drink unfiltered water now its tastes like a swimming pool

Date PurchasedJan 2014

Pure Healthy Water.


Having a kidney transplant this unit was exactly what I was looking for. This unit will help with my ongoing management of my kidney.My food and water will be a lot healthier by using this unit .The price was well in my budget. I will also let my friends know how good the unit is and refer them to the company. Very happy with the service and follow up of the staff.

Date PurchasedOct 2016

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Questions & Answers



What does the date on the back of the unit represent?

No answers



Can I use this for my counter top unite?

No answers



can i get a new tape for my pure water system.

2 answers
EJ Bush
EJ Bush

Not sure what you mean by 'tape' for the system. But the friendly staff are great and are willing to help any way they can just give them a call


Hi Tony
Correction: Mine is an under counter reverse osmosis system - I am also not sure what you mean by Tape ? Call Pure Water Systems I'm sure they will clarify

Get an answer from our members and Pure Water Systems representatives

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