Pushys

I found a product in their website offered free shipping, but still require $99+ to have free shipping during check out. Email to the customer service. He came back and keep saying free shipping only apply to orders over $99. And he simply deleted the free shipping offer for that particular product in the web page. And no further response to my last email asking for confirmation.

Pushy are extremely slow in fixing an issue with a faulty watch. They either need to replace my watch or return my money.
Absolutely too slow to respond or communicate. I have phoned on numerous occasions and I can not get them to respond. Very frustrating

This old guy had problems with “his fingers” whilst ordering this weekend.
But even on a Holiday Sunday all was promised and resolved come Monday, even a call on my Cell to advise me of the fact.
This business goes on and above where others have failed.
Cheers
Michael
Casino NSW

I’ve ordered many, many times over the last few years and never had an issue. Always same or next day free delivery using free shipping codes or spending over $100. They’ve always been A1.

Like others, I’m also surprised to see they have poor reviews. Crap happens people. Take A step back.

If we all buy from Wiggle etc the money goes overseas and so do the jobs.

I've ordered many times from Pushys and have found their delivery times and customer service to be exceptional. A fantastic Australian-based business that will continue to be my go-to online bike store.

I've ordered from Pushys six times in the past 3 months. They have great prices, a great selection and fast shipping. I've been able to score some great deals by always browsing their sales section and the newsletter.

Have been using Pushys for a long time. Never had a problem with anything - stock, delivery etc. I'm writing this review because I can't believe how many 1 star ratings are on this site. I always order enough to get free delivery, have never paid for faster shipping, and always got my order within a day or two anyway (residing in metro Brisbane area).

Pushys are awesome. Always my first go to. I only go to other o/s sites if Pushys don't have stock of what I want.

I'am writing this review because I was so impressed with the fantastic service by Jeff whom I dealt with on the phone at pushys warehouse, who was super helpful and solved my order issue .

Ordered a POC Octal Raceday helmet. Received a bottle cage a few days later (!!??). Rang up and finally got helmet but it was the cheaper POC Octal model. Got in contact again but was told that all the Raceday model helmets were identical to the one I have. I had to send photos pointing out the differences and they finally agreed it was the wrong one. Was offered $20 credit if I was to keep the helmet - no thanks. Returned bottle cage and helmet. The cheaper POC Octal helmet is STILL BEING ADVERTISED as the more expensive Raceday model ... be very careful of this site people ... you may not get what you ordered. I would suggest shopping elsewhere.

On fitting the cycliq light the handlebar clamp broke. Pretty handy on tools so didn't think was entirely my fault. Contacted Pushys who contacted Cycliq to organise a replacement under warranty. Lost a star because they didn't get back to me soon enough with an update. In that time I purchased a replacement. Ahead of arriving in the mail, good job guys.

Ordered at around 8:00AM today and paid for same day delivery fee but did not receive anything. Shipping address is in the city.

Called customer service but the rep who answered the phone call couldn’t care less.

Was told that it will be delivered the following day. I provided a different shipping address as I work in different locations and won’t be at the original shipping address the following day. Requested for a refund of the shipping fee but the rep doesn’t want to process it.

Badly designed website leads to complications in shipping. The customer service team do not attempt to rectify this and simply make you wait longer for your order to ship. Alternative such as wiggle and mtbdirect have significantly better reliability and service, so don’t use pushys if you need your product reliably.

Ordered a product, turned it around quickly so I could collect it.
product wasnt great, so contacted them about it
prompt response, recieved a credit, and prompt help to find and order a replacement
made it all too easy and friendly stff as well.
would recommend

Wish I'd read the reviews here first. Tyre descriptions were incorrect, indicating a better grade than actual. Beaded 29"x2 tyres were twisted, folded and jammed in a satchel bag. Beads are all kinked and even the rubber has permanent folds.

I recently bought Koo open sunglasses from them online. I was sent the used glasses with scratches on the lens and dirty nose piece. Also the extra nose sock missing. Won't reply to your emails and complaints as well.

paid extra for next day Auspost delivery and more than a week later it's not here. Missed my wife's birthday today which was the purpose of the present. Pretty disappointed

I returned a bike bag that had numerous problems - it advertised that it would fit my bike, but didn't, and a part of the bag was just plain not compatible with through axle frames, even though the bag supports them. As far as I was concerned, the bag was not as advertised and not fit for purpose.

However, they will only refund the purchase price of the item, not the shipping, even in this scenario! Therefore, I have no bike bag and am $100 out of pocket for shipping in both directions (it's a big and heavy item).

What I've learned? Only buy the small stuff - parts etc. Anything bigger that might need to be returned, don't bother.