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Pushys Online Store
Simon WSouth East Queensland, QLD
- 3 reviews
Couriers Please / Couriers No Thanks
Great experiences with this store but there choice of courier is the worst. Slow disorganised and the tracking page lies to you. The free postage is great but this reflects badly on your company. I receive 10 - 15 couriers a day at my place of work. I have stopped using certain suppliers as they will only use Couriers Please.
2 comments
email sent
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Poor Customer Service
I found a product in their website offered free shipping, but still require $99+ to have free shipping during check out. Email to the customer service. He came back and keep saying free shipping only apply to orders over $99. And he simply deleted the free shipping offer for that particular product in the web page. And no further response to my last email asking for confirmation.
2 comments
Pushys O.Pushys
Hi Alfred, Sorry to hear this. Are you able to let me know what product you were looking at?
I was talking to your customer service Paul Sweeney and he should know about that. Thanks for your follow up anyway but it's too late. I have ordered another one through another store already.
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MichaelSydney, NSW
- 2 reviews
Faulty Garmin Watch Waiting Waiting Waiting
Pushy are extremely slow in fixing an issue with a faulty watch. They either need to replace my watch or return my money.
Absolutely too slow to respond or communicate. I have phoned on numerous occasions and I can not get them to respond. Very frustrating
3 comments
Pushys O.Pushys
Hi Michael, As discussed on the phone today we were just awaiting advice from Garmin on your warranty watch. We will let you know when a warranty watch can be dispatched to you in the next 24 hours. Kind Regards, Pushys
If I had bought this product from Rebel Sport, it would have been replaced immediately.
I’m still waiting.
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BaaBaaSydney
- 4 reviews
Slow returns process and poor customer service
Bought an expensive front light. After approx 15 uses it malfunctioned so I returned it for a warranty claim. Spoke to the customer service person on the phone before returning it and they said it should be a fast turn around. When I hadn’t heard anything after 7 business days I gave them a call. They said it had been dispatched to the manufacturer and I should hear back within 3 business days. 8 business days later I still hadn’t heard anything so I gave them another call. The customer service person I spoke to said that someone else was deali...Read more
ng with that warranty claim so they couldn’t give me an update. So a 15 days later I still haven’t heard anything and don’t know when I’ll get either a replacement light or a refund. What am I supposed to do for a light in the mean time? Buy another one I guess? In a separate order I bought a rear light. On first use it was clear the run time was way below the advertised run time. It also appeared to have an intermittent fault - it switched on by itself when I was mounting it to the frame then wouldn’t turn off using the on/off switch. So I returned that one under warranty as well. When I hadn’t heard anything after 13 days i gave customer service a call. I was then told that they had been testing it and couldn’t find a fault and therefore I wasn’t eligible for a refund. Why didn’t they contact me and tell me this rather than me having to chase them? And why couldn’t they accept that there could be an intermittent fault with this light? I would hardly go to the trouble of posting it back if there wasn’t! So after all that time and effort they are just going to post me back the old light (now more used than when I sent it to them after their numerous ‘test’ runs). I wonder how long they would have waited to post it back if I hadn’t chased them up by phone? Very poor customer service. Pushys use to be my go to store but in the future it will now only be an absolute last resort if there’s an item I really need and I can’t find it anywhere else.2 comments
Pushys O.Pushys
Hi There, Thanks for the call the other day. As discussed on the phone we were unable to produce a fault with the nite rider light and were unable to replace it. The other warranty light is being repl... Read more
aced and sent directly to you from the suppliers, it should be delivered later this week. Sorry for the delay. Kind Regards, PushysJust because you couldn’t ‘produce’ a fault with the night rider solas doesn’t prove there isn’t an intermittent fault - that’s the nature of intermittent faults. As for the run time, it’s definitely ... Read more
at least 30 mins less than advertised. Like I said I’d hardly go to the trouble of posting it back if I didn’t believe the light was faulty. As I’ve said before, given the long history of poorly packed orders, products in packaging that has obviously been previously opened and damaged and re-packed, shop soiled products, products with parts missing and faulty items, my opinion of pushys is very poor.Similar opinion? Write a review on ieatwords.com.au!
MichaelRichmond-Tweed, NSW
Exemplary Service
This old guy had problems with “his fingers” whilst ordering this weekend.
But even on a Holiday Sunday all was promised and resolved come Monday, even a call on my Cell to advise me of the fact.
This business goes on and above where others have failed.
Cheers
Michael
Casino NSW
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Pushys O.Pushys
Hi Simon, Thanks for the review and letting us know. Can you please let me know your order number so I can look into this? Please email us on [email protected].