Quick-Step Flooring Questions & Answers

Good afternoon Mary,

Yes, Quick-Step Classic is highly scratch resistant and comes with a 5 year wet damage warranty.

Laminate flooring is more resistant to scratch, scuff and stains than vinyl or hybrid flooring. This is because vinyl flooring is coated with a type of lacquer that is nowhere durable as the high quality melamine surface of Quick-Step laminate.

Kind regards, The Team at Quick-Step Australia

Good afternoon Mary,

Thank you for your enquiry regarding our Quick-Step 8mm Classic Laminate Flooring.

Quick-Step Laminate flooring is widely regarded as the best product of it's type in the world.

No hard flooring product available warrants against marking or scratching as such manufactures talk in degrees of resistance. Similarly no hard floor producer gives a 100% guarantee against water damage so manufacturers talk in degrees or types of resistance.

Quick-Step Classic is highly resistant to marks and scratches shown through many happy customers since the launch of Quick-Step Laminates in Australia in 1996.

Now with new waterproof surface we guarantee against water damage for 5 years from installation (excluding flooding or appliance failure).

Many thousands of Australians happily live on their Quick-Step floors for many many years with great satisfaction however such customers rarely bother with product reviews.

Our long term partners and retailers are really the best people to provide direct customer reviews.

Please let us know where you are located and we can provide you with the closest high quality Quick-Step Retailer to you.

Kind regards,

The Team at Quick-Step Australia

Good afternoon Tina,

Thank you for your enquiry regarding Quick-Step Eligna EL3581 Newcastle Oak Dark Laminate Flooring.

It is quite a dark floor and would come down to personal preference, size of the areas you want to install the floor and the light source i.e. natural light vs artificial lighting. On page 3 of our current laminate catalogue is a dining room shot https://www.quick-step.com.au/en-au/laminate/eligna/el3581_newcastle-oak-dark

If you go into a retail store you can view a sample of the board, some retailers let you take a sample board home for a few days so you can see how it looks in your home.

Kind regards, The Team at Quick-Step Australia

Good morning Ainsley,

Thank you for your enquiry regarding Quick-Step Laminate.

Quick-Step Laminate ranges including Impressive and Majestic are ideal in areas of direct sunlight.

They are highly fade resistant (much more colour stable than vinyl or wood) and unaffected by surface temperatures up to 50 degrees Celsius.

As with all flooring coverings, best results are achieved by providing sensible protection from direct sunlight.

If you have any further questions please feel free to contact us on 02 9982 3777.

Kind regards, The Team at Quick-Step Australia

Good afternoon Chris F. Thank you for your enquiry regarding VOC's (emissions) and the Quick-Step 9.5mm Majestic Laminate Flooring. If you'd like to contact 02 9982 3777 and ask for the Technical Dept. they will be able to provide you with a emission testing certificate ensuring your new Quick-Step floor is safe for yourself and family. Kind regards, The Team at Quick-Step Australia.

Good afternoon Shawn,

Thank you for your enquiry regarding the installation of our Laminate in your kitchen. Our installation instructions recommend that cooking island for kitchens and other very heavy objects (cabinets) should be installed first and not placed on top of the laminate. The laminate floor must be able to move around the heavy objects to avoid open joints and separating planks. If you can send a private message with your email address we can email through the full installation instructions for you to review.

Kind regards, The Team at Quick-Step Australia

Good afternoon Andrew, Thank for your enquiry regarding Quick-Step 8mm Eligna Laminate flooring. If you'd like technical information please email through to [email protected] and we will be able to provide you with information. Kind regards, The Team at Quick-Step Australia

Good afternoon Nagur,

Thank you for your enquiry regarding the performance of Quick-Step 9.5mm Majestic Laminate flooring. If you could please send a private message with your email address we will send you through information on both Laminate and LVT flooring, so you can do your comparison.

Kind regards, The Team at Quick-Step Australia

Good afternoon Erin P.,

Thank you for your enquiry regarding the installation of your Quick-Step Engineered Wood Flooring (EWF) over an existing sub-floor of hardwood timber.

Firstly, 2mm Quiet-Step Combi-Lay Underlay is an acoustic underlay that provides excellent impact sound reduction.

As per our installation instructions (which I'm happy to email to you):

Remove any damp-porous floor covering (carpet, needle felt etc.) first. Damp-sealed floor covering (PVC, linoleum, VCT, etc.) does not have to be removed. Always use an underlay (as mentioned above).

WOODEN SUB-FLOOR: Remove any existing floor covering first. No signs of mould and/or insect infestations should be present. Make sure the sub-floor is level. Nail down any loose parts. If the wooden sub-floor is flat (no unevenness greater than 2mm over the length of 1 meter), you can install any Quick-Step underlay. Wood sub-floors with unevenness greater than 2mm/LM should be sanded, leveled or sheeted along with a suitable underlay to render them flat and stable.

Install the new floor at ninety degrees to the existing sub-floor. The crawl space under the plank floor must be sufficiently ventilated. Remove any obstacles and make sure there is sufficient ventilation (minimum 4cm2 (1/2“) total ventilation openings per m2 (40”) of floor). The moisture content of the wood sub-floor must not exceed 10%.

Make sure that your sub-floor is flat, clean, dry and stable prior to installation of your underlay and new EWF.

Cooking islands and cabinetry for kitchens should be installed first and not placed on top of the timber floor. The timber floor must be able to move (expand and contract) around heavy objects to avoid open joints and separating planks.

Kind regards, The Team at Quick-Step Australia

Good morning Erin P.,

The replacement can be installed in either direction as long as the sub-floor is flat, clear, dry and stable.

Also remember the floor can be glued down or floated depending on your preference and that of your retailer.

Kind regards,

The Team at Quick-Step Australia

Good afternoon Maho,

Thank you for your enquiry regarding our Quick-Step 9.5mm Majestic Laminate flooring. 2mm Quiet-Step Combi-Lay Underlay is an acoustic underlay that provides excellent impact sound reduction.

Quick-Step Majestic Laminate has a waterproof surface and is treated with Scratch Guard on the top layer. Steam-mops are permitted for use on Majestic.

In relation to installing the flooring in your wardrobes please note that the built-in wardrobe needs to be installed prior to the floor being installed. The floor is a floating floor and needs to be able to expand and contract.

If you'd like a copy of the installation instructions please let me know.

Kind regards, The Team at Quick-Step Australia

Good morning Maho, can you please send a private message with your email address and we'll be able to forward the installation instructions for our Majestic Laminate. I can't comment on another suppliers underlay, you'll need to contact them and ask them for their acoustic test results. I can confirm that our 9.5mm Majestic Laminate floated over 2mm Quiet-Step Combi-Lay Underlay achieves dB43 on 180mm cement sub-floor, we can also supply a copy of the acoustic test report should you need. Kind regards, The Team at Quick-Step Australia

Good morning Hope M.

Thank you for your enquiry regarding the installation of our 9.5mm Quick-Step Majestic Laminate flooring on a raft concrete sub-floor.

As per our installation instructions (which I'm happy to email to you):

A new concrete floor must dry at least 1 week per 1cm (3/8”) thickness up to 4cm (1”). Thicknesses over 4cm (1”) require twice as much drying time. For example, a 6cm (2”) concrete sub-floor must dry for a least 8 weeks. Concrete moisture must not exceed 75%RH when measured in accordance with AS1884. As the drying times are really depending on the climate conditions and the ventilation of the building, these timings are only indicative.

Make sure the sub-floor is level. Any unevenness greater than 2mm over the length of 1 meter must be smoothed out. The same applies to any unevenness of more an 1mm over a length of 20cm.

Make sure that your sub-floor is flat, clean, dry and stable.

Cooking islands and cabinetry for kitchens should be installed first and not placed on top of the laminate. The laminate floor must be able to move (expand and contract) around heavy objects to avoid open joints and separating planks.

If your floor is going into two separate areas within the house a control joint should be installed in the door way to compartmentalise each room, however if your measurement above is for one room and this room will be keep at a laminate friendly temperature you may not require an expansion joint.

Kind regards, The Team at Quick-Step Australia

Good afternoon Deborah, Thank you for your enquiry regarding acoustic results for our Quick-Step Laminate flooring. Which range are you considering? and are you using our Quiet-Step Combi-Lay Underlay? Kind regards, The Team at Quick-Step Australia

Good morning Leanne, I think we spoke with you on the telephone yesterday morning. Did you manage to get the final board into place? Kind regards, The Team at Quick-Step Australia

Good afternoon Shanae S.,

Sorry for the delay in replying to you we have had a very technical issues.

We do in fact have slip certificates available for both the flooring and the safety stride tape.

If you call our office on 02 9982 3777 we can arrange to have these certificates emailed to you directly.

Kind regards, The Team at Quick-Step Australia

Good afternoon Belinda,

Thank you for contacting Quick-Step Australia regarding expansion joints in your flooring.

During installation lengths of more than 13 meters and widths of 13 meters, there should be an intermediate expansion joint, to allow for linear growth and shrinkage.

If you have a floor plan with the room dimensions (even hand drawn is okay) you could email to [email protected] we can review it and advise if or where we would recommend an expansion joint.

Kind regards,

The Team at Quick-Step Australia

Good afternoon Helen,

Thank you for your inquiry regarding our Quick-Step Largo Laminate Range. The Largo range offers good water resistance (Splash Warranty) against surface moisture, for example, a spilled drink that would be wiped up in a timely manner. However it is not a waterproof surface.

In our Quick-Step Laminate range we have several floors offering the Waterproof Surface: Majestic, Colonial Plus, Impressive Ultra, Impressive, Eligna and Classic. All of these floors mentioned above can be used in wet areas in conjunction with the Hydrokit and PE Foam ensuring a waterproof surface and comes with a Residential Wet Area Warranty when installed this way.

If there is anything else we can assist you with please feel free to ask.

Kind regards, The Team at Quick-Step Australia

Good morning BlueBobble (KV),

Thank you for your inquiry regarding our Quick-Step Majestic Laminate Range. Yes, steam mop cleaning is permitted for use on our Quick-Step Majestic Laminate floors. In relation to installation within wet areas i.e. kitchen / bathroom / laundry it is advised to use the Hydrokit and PE foam rod to seal the perimeter when installing Majestic laminate flooring in wet areas, it'll make your perimeters watertight.

What type of floor waste (floor drain) are you going to have? What gradient of fall are you considering? If you can send your answers to [email protected] we'll be able to advise you further.

Kind regards, The Team at Quick-Step Australia