Quick-Step Laminate Flooring Questions & Answers

Good afternoon Mary,

Yes, Quick-Step Classic is highly scratch resistant and comes with a 5 year wet damage warranty.

Laminate flooring is more resistant to scratch, scuff and stains than vinyl or hybrid flooring. This is because vinyl flooring is coated with a type of lacquer that is nowhere durable as the high quality melamine surface of Quick-Step laminate.

Kind regards, The Team at Quick-Step Australia

Good afternoon Mary,

Thank you for your enquiry regarding our Quick-Step 8mm Classic Laminate Flooring.

Quick-Step Laminate flooring is widely regarded as the best product of it's type in the world.

No hard flooring product available warrants against marking or scratching as such manufactures talk in degrees of resistance. Similarly no hard floor producer gives a 100% guarantee against water damage so manufacturers talk in degrees or types of resistance.

Quick-Step Classic is highly resistant to marks and scratches shown through many happy customers since the launch of Quick-Step Laminates in Australia in 1996.

Now with new waterproof surface we guarantee against water damage for 5 years from installation (excluding flooding or appliance failure).

Many thousands of Australians happily live on their Quick-Step floors for many many years with great satisfaction however such customers rarely bother with product reviews.

Our long term partners and retailers are really the best people to provide direct customer reviews.

Please let us know where you are located and we can provide you with the closest high quality Quick-Step Retailer to you.

Kind regards,

The Team at Quick-Step Australia

Good morning Ainsley,

Thank you for your enquiry regarding Quick-Step Laminate.

Quick-Step Laminate ranges including Impressive and Majestic are ideal in areas of direct sunlight.

They are highly fade resistant (much more colour stable than vinyl or wood) and unaffected by surface temperatures up to 50 degrees Celsius.

As with all flooring coverings, best results are achieved by providing sensible protection from direct sunlight.

If you have any further questions please feel free to contact us on 02 9982 3777.

Kind regards, The Team at Quick-Step Australia

Good afternoon Chris F. Thank you for your enquiry regarding VOC's (emissions) and the Quick-Step 9.5mm Majestic Laminate Flooring. If you'd like to contact 02 9982 3777 and ask for the Technical Dept. they will be able to provide you with a emission testing certificate ensuring your new Quick-Step floor is safe for yourself and family. Kind regards, The Team at Quick-Step Australia.

Good afternoon Shawn,

Thank you for your enquiry regarding the installation of our Laminate in your kitchen. Our installation instructions recommend that cooking island for kitchens and other very heavy objects (cabinets) should be installed first and not placed on top of the laminate. The laminate floor must be able to move around the heavy objects to avoid open joints and separating planks. If you can send a private message with your email address we can email through the full installation instructions for you to review.

Kind regards, The Team at Quick-Step Australia

Good afternoon Andrew, Thank for your enquiry regarding Quick-Step 8mm Eligna Laminate flooring. If you'd like technical information please email through to [email protected] and we will be able to provide you with information. Kind regards, The Team at Quick-Step Australia

Good afternoon Maho,

Thank you for your enquiry regarding our Quick-Step 9.5mm Majestic Laminate flooring. 2mm Quiet-Step Combi-Lay Underlay is an acoustic underlay that provides excellent impact sound reduction.

Quick-Step Majestic Laminate has a waterproof surface and is treated with Scratch Guard on the top layer. Steam-mops are permitted for use on Majestic.

In relation to installing the flooring in your wardrobes please note that the built-in wardrobe needs to be installed prior to the floor being installed. The floor is a floating floor and needs to be able to expand and contract.

If you'd like a copy of the installation instructions please let me know.

Kind regards, The Team at Quick-Step Australia

Good morning Maho, can you please send a private message with your email address and we'll be able to forward the installation instructions for our Majestic Laminate. I can't comment on another suppliers underlay, you'll need to contact them and ask them for their acoustic test results. I can confirm that our 9.5mm Majestic Laminate floated over 2mm Quiet-Step Combi-Lay Underlay achieves dB43 on 180mm cement sub-floor, we can also supply a copy of the acoustic test report should you need. Kind regards, The Team at Quick-Step Australia

Good afternoon Deborah, Thank you for your enquiry regarding acoustic results for our Quick-Step Laminate flooring. Which range are you considering? and are you using our Quiet-Step Combi-Lay Underlay? Kind regards, The Team at Quick-Step Australia

Good afternoon Belinda,

Thank you for contacting Quick-Step Australia regarding expansion joints in your flooring.

During installation lengths of more than 13 meters and widths of 13 meters, there should be an intermediate expansion joint, to allow for linear growth and shrinkage.

If you have a floor plan with the room dimensions (even hand drawn is okay) you could email to [email protected] we can review it and advise if or where we would recommend an expansion joint.

Kind regards,

The Team at Quick-Step Australia