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Quick-Step Timber Flooring
Reviewer Photos & Videos
Homeless Paul and FamilySouth East Queensland, QLD
- 2 reviews
What would you do? What do you Expect? What is a Fair and Reasonable response?
Facts:-
- 30/1/2020 First Batch $19,000- 180m2 Palazzo Vintage Oak Matt - See the Pics - Bubbles / Rough surface
- 20/2/2020 Three Weeks later - Replaced 180m2 Palazzo Vintage Oak Matt - See the pics - Bubbles / Rough Surface. Was delivered with the statement 'Replacement stock has been checked and All Clear'
- I personally manually Off-loaded and On-loaded the faulty stock and replacement stock at my time and physical cost, they are Heavy and Long packs.
- This is a pic of my daughter who 3 weeks after the first faulty stock was delivered si...Read more
ts in her room, with no floor, wondering why.... all the while why we pay rent elsewhere as we cant move into our home all due to Premium Flooring/ Quick Step's failure to provide what they market as their Premium Flooring product, with the price to match! - Our Installers who we purchased the Premium Flooring through are great, and TWICE they have arrived to prep our floors to lay the planks and they have STOPED, recommending that we DONT lay faulty boards, as disappointing as the experience is, we thank them dearly that they are honest enough to not proceed with Premium Flooring and Quick Step faulty boards. - Almost 4 weeks past, and No Manager has been out to visit our home where the 2nd batch of faulty goods are held. No genuine apology, NO Compensation offer for 4 weeks of delay, not even an offer of some small gift to say, "we are sorry you had this experience", No explanation as to why this has happened.....just the option to get our money back and start again with another product or to try a slightly different Premium Floorings colour. Do I feel like used? Yes I do. And I still dont have floors in my home, and my kids still dont have a home and are 4 weeks living out of a suitcase. We need to move into our home as we cant keep paying Rent and a Mortgage Repayment and we are now captive to Premium Floorings as our installers can only do this week, otherwise we need to wait another 3 weeks to get other floors installed with a new product. Again, I ask, What would you do? What do you Expect? What is a Fair and Reasonable response?
1 comment
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Scott D.South East Queensland, QLD
Disappointing is an understatement
DISAPPOINTING to say the least
We chose the Sydney Blue Gum 2 strip timber from the 600 x 600 sample board provided at the store.. A perfectly clean selection of boards without any black marks, squiggly borer markings or the like.. We installed in the Kitchen, living room, loungeroom, a hall way and stairwell.
When the floor was laid, we noticed a lot of heavy black marks and complained that it is not clean as per the sample. After a bit of a fuss, the flooring company agreed to replace the badly marked boards with the boards that we had lef...Read more
1 comment
Technical Services Q.Quick-Step Flooring
Good afternoon Scott D,
Sorry to hear that you are unhappy with your wood flooring.... Read more
Colour change is an unavoidable and a natural feature of all wood flooring, as are the natural gum veins and insect marks associated with Australian Eucalyptus. Your floors colour will become uniform in time as advised during the inspection. If there is anything else we can do to be of assistance to you please contact us. Kind regards, The Team at Quick-Step AustraliaSimilar opinion? Write a review on ieatwords.com.au!
RichardGreater Melbourne (Metropolitan), VIC
Chevron alignment issue
When laid the planks don’t seemlessly align like true chevron flooring e.g the side of one plank runs into the middle of another plank, creating a very busy look. Please let me know if this is an install issue?
2 comments
Technical Services Q.Quick-Step Flooring
Good morning Richard,
Thank you for your inquiry regarding the installation of our Quick-Step Intenso Timber flooring.... Read more
Quick-Step Intenso is a non-aligned Chevron style wood flooring and as such we do not sell it under the name Chevron. As you've commented the "staves" do not align, as per our in-store samples and images, therefore your Intenso flooring has been installed correctly. Kind regards, The Team at Quick-Step AustraliaThanks for coming back to me. On your website the product is referred to as 'Chevron Flooring: intensity from every angle'. Just wanted to point that out :)
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Questions & Answers
Erin P.asked
We are considering laying the quickstep timber light /wide boards over existing original timber hardwood floorboards. Is this possible? What sort of underlay is used please. Thanks
3 answers
Technical Services Q.Quick-Step Flooring
Good afternoon Erin P.,
Thank you for your enquiry regarding the installation of your Quick-Step Engineered Wood Flooring (EWF) over an existing sub-floor of hardwood timber.
Firstly, 2mm Quiet-Step Combi-Lay Underlay is an acoustic underlay that provides excellent impact sound reduction.
As per our installation instructions (which I'm happy to email to you):
Remove any damp-porous floor covering (carpet, needle felt etc.) first. Damp-sealed floor covering (PVC, linoleum, VCT, etc.) does not have to be removed. Always use an underlay (as mentioned above).
WOODEN SUB-FLOOR: Remove any existing floor covering first. No signs of mould and/or insect infestations should be present. Make sure the sub-floor is level. Nail down any loose parts. If the wooden sub-floor is flat (no unevenness greater than 2mm over the length of 1 meter), you can install any Quick-Step underlay. Wood sub-floors with unevenness greater than 2mm/LM should be sanded, leveled or sheeted along with a suitable underlay to render them flat and stable.
Install the new floor at ninety degrees to the existing sub-floor. The crawl space under the plank floor must be sufficiently ventilated. Remove any obstacles and make sure there is sufficient ventilation (minimum 4cm2 (1/2“) total ventilation openings per m2 (40”) of floor). The moisture content of the wood sub-floor must not exceed 10%.
Make sure that your sub-floor is flat, clean, dry and stable prior to installation of your underlay and new EWF.
Cooking islands and cabinetry for kitchens should be installed first and not placed on top of the timber floor. The timber floor must be able to move (expand and contract) around heavy objects to avoid open joints and separating planks.
Kind regards, The Team at Quick-Step Australia
Thank you for the detailed response. Just one question? The exisiting floor boards run lengthways down a long hall way, it would look silly to lay new boards at 90 degrees. Is it imperative that they are run at 90 degrees to the existing floor - or could it run the same way. Thank you.
Technical Services Q.Quick-Step Flooring
Good morning Erin P.,
The replacement can be installed in either direction as long as the sub-floor is flat, clear, dry and stable.
Also remember the floor can be glued down or floated depending on your preference and that of your retailer.
Kind regards,
The Team at Quick-Step Australia
Leanneasked
We have had the uniclic flooring for just over 3 years. We just replaced our kitchen and had to pull up some of the boards. Apparently since we originally got our floors the lock-in /click in system has changed. The old boards were so easily to click together but the new boards won’t click together. We can work out why. Any help appreciated we only have about 4 boards to put in and we are done
2 answers
Technical Services Q.Quick-Step Flooring
Good morning Leanne, I think we spoke with you on the telephone yesterday morning. Did you manage to get the final board into place? Kind regards, The Team at Quick-Step Australia
Thanks for the reply. Yes it was me you spoke to yesterday. Still can’t get the board in place so will take a couple of boards back to where we bought them so they can see. Thanks again for your advice. The customer service has been great
Richardasked
I am considering laying quick step intenso chevron, and understand the width of the boards are 310mm. We would like run them lengthways down the hallway which has a width of 1100mm. Therefore just over 3.5 boards are required to cover the width of the hallway. From an installation perspective can you suggest the best way to lay these, given using over half a board won't mean the design is symmetrical i.e. on one side pattern that finishes against the wall won't be the same as the pattern that reaches the wall on the other side.
Thanks
No answers
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Technical Services Q.Quick-Step Flooring
Good afternoon Paul,
We apologize again for your inconvenience and extended stay with family arising from the delivery of faulty flooring to your home.... Read more
We have endeavored at all times to provide you with fair and reasonable options including: * An upgrade at no additional charge * Return and full refund of the flooring We understand that you have selected the latter, as such a full refund to your retailer has been processed. All best for the completion of your renovation, The Team at Quick-Step Australia