It's my money, they make a profit out of it, but I can't transfer it the way I need.

It's MY money, not Rabo's. Customer service unhelpful.

Digipass is blast from the past. Get real.

My wife and I have used Rabo TD's over a decade now. Always considerably ahead of the competition on rates. Dont mind the Digipass, just another layer of security. Can't understand the negative comments, suppose some people are impossible to please.

Just encountered such awful service so I will be closing my account with Rabodirect. Very disappointing. If you value an effortless customer experience that is friendly, doesn't waste your time and fulfill requests when needed, you will not get this through Rabodirect. Other online banks do a much better job.

I recently opened a HISA and I agree with others that the DigiPass thing can be a bit irritating, because its not just used for logging in, but also to change your details as well (other banks just have SMS security).
But... I agree with what someone else here has said - its a savings account that your money sits in and the interest rate will really help your savings to grow which is awesome!
Had a small hiccup with customer service when I first opened, but got it sorted out quickly with no further problems.

They at least provide a 1800 number so you don't get charged. But trying to get an answer is another thing. The recorded message is repeated "ad nauseum" that they will be "answering shortly" but it never happens. And all I wanted to ask was "How do I close my account?". Perhaps that's why they would not answer.

I am very happy with Rabo’s HISA. Waiting for a digipass slows down access to online banking. But this is an account for money to sit in and not be moved around. So the waiting didn’t matter. The digipass is great for high security assurance. And a great introductory rate! I have found the application process, Digipass and App all very easy to use. And after the initial login there is no need for the digipass. It’s quite easy.

No complaints at all. Rabodirect offer a creative range of savings options: high-interest savings, 31-day and 90-day call accounts, as well as various term deposit options. On the couple of times I have phoned or emailed for customer support I have Rabo support staff to be remarkably clear, direct, and responsive. The Digipass dongle is straightforward to use and provides high level of security. From negative responses, it seems that not everybody appreciates the critical importance of bank security. To these casual folks, I would say that it that they are fortunate to have a bank that is responsibly looking after their money.

I do not recommend opening up an account with rabo direct. It is absolutely pathetic when it comes to transferring money out into another bank account.
Another thing, need a digipass to log on to online banking. This is very old school.
The only thing great about this bank is the high interest. But it's only a couple of dollars a month difference if you have an ING savings account.
Do not open an account.

I used to like Rabo
Their online banking was pretty straight forward and not too many excessive fees and charges until today
Today I tried to cancel a term deposit early
I have done this once before with westpac and there was no issue they did it straight away and released my money. The only cost associated was the loss of interest for me. Well this is not the case for rabo.
First they want to charge me a $25 admin fee. Ridiculously high. Secondary they want to hold my money for 30 days. Talk about scammy!
And Rabo, before you bother responding with some pathetic reply “it’s in our terms and conditions......blah blah” I don’t care. Other banks don’t do it. Why do you? Scam!

RaboDirect bank account is the highest interest rate around. So far I have had it for a month and its been working great. Not a problem. The only thing I can say negative is that it is a little slow to transfer money from your main bank account to RaboDirect. Apart from that its very good and easy to use. I Love the Mobile phone APP. Highly recommend it.

The only way you can access your account is with a 'digipass' a small computer electronic device they send you. Had I known this I would have never signed up for the account. It means that you can't access your money unless you have that with you, and once I closed my account there is no recycling or reuse program. I was told to 'dispose it' (put it in landfill). How wasteful and inconvenient, haven't these guys heard of mobile phones for account authorisation? Have used a number of financial institutions down the years and never come across anything like this. Avoid these guys!

I have been with Rabo for a number of years now, personally and for my business.
I introduced Rabo to my adult children and they have been long term users also.
We all use the digipass with no issues at all. Frankly I prefer the extra online security.
Like any bank, reading the fine print is essential.

A poorly thought out overly complicated system of security, surely they can come up with something better. Ok when it works but when it fails be prepared for a time wasting proccess to get it going again.

While the 4 month high interest is great, the mobile app's functions are inadequate. I want to be able to set up occurring transfers using the app but you can't. The digicams is annoying because you have to carry it everywhere and if you lose it it's a massive inconvenience. Oh and they didn't mention that you need to provide your tax File Number otherwise you lose heaps of withholding tax.

I didn't have any if these problems in setting up a high interest account - very simple process compared with other banks eg HBSC which requires you to jump thru all manner of hoops