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Great customer service from Raco
Had a problem with my non-stick frying pans and called them up. They were fantastic, very quick to respond and after sending them a few photos, they reimbursed me with a voucher to get new ones from their online shop. I'm very happy with the new ones - I chose from the Cast Al range - they are great to use and easy to clean. Love the silicon handle that never gets too hot.
Best saucepan I have ever owned
I love the results of cooking with my RACO stainless steel saucepans and steamer. You do need to be aware that the handle may get hot.
However, I often get side-tracked whilst cooking and come back to find my vegetables burnt. Just a short soak in warm water and the saucepans clean up like new! Wonderful quality
Excellent & responsive customer service
Very many years ago we purchased a set of RACO Elegance saucepans. We recently noticed a small bulge on the base of one of the pans and sent photographs in to RACO customer service for their comments.
Within 30 minutes of sending the email, I received a positive response saying that the problem was covered under warranty and as the range was no longer available, I received a $100 voucher to spend on their on line site.
Couldn't ask for better service from a supplier that stands behind its products - no matter how old the item is!
Raco "non stick" frypan sticks!!
I have a problem with food sticking to the bottom of the frypan. The coating isn't much chop!! I too have to soak the pan with water to remove to stuck food. Non metallic utensils are always used on it. Will have second thoughts about buying Raco gear in the future.
Beware or get Burnt!
I agree with other review. The very first time I used saucepan I was burnt so since then used a tea towel, which is quite inconvenient, but just accepted I would have to do this. But during Christmas at a family gathering I forgot about tea towel and burnt my hand badly. Too late to return now, but these really are unsafe and I would like a refund! This product needs to be recalled so customers can get a replacement.
Fantastic quality product
I purchased these especially to use with the induction cooker at our new apartment.
Brilliant product and great quality. I use them as suggested in the manual. Avoid metal spoons etc and metal scourers and don't pour boiling hot water into them and they will last a long time.
I got mine on special at an online store so they were very good value as well!
Watch the handles
After a couple of months we no longer use this set. The handles on the glass lids get so hot that you get instant blistering burns if you pick the lid up using the handle. I am surprised they are even allowed to sell them. If you use a tea towel to pick the lid up it's ok but it's easy to get distracted and forget, especially when you have children running around the house. My wife has been badly burned several times and she now refuses to use these pans.
Other than that they are good saucepans, the handles on the saucepans themselves don't get that hot, the problem is with the lids.
You can't put them in the dishwasher but we normally wouldn't do that anyway.
Pans have worn on bottom which causes inconsistency.
I was given the pots for a wedding present and love them so My wife purchased two pans for my Birthday BUT they have both worn in one spot on the bottom to cause inconsistent cooking to the point I hate using them and I'm not happy at all.
I find the raco cookware excellent. The frypans and saucepans are the perfect size for whatever you are cooking and very easy to clean. I love the glass lids as you can monitor what you are cooking, could not live with out it. I would recommend this product to anyone.
Good size and easy to clean
I have been using my new Raco cookware and love them. They are so easy to cook with, nothing sticks and so easy to clean.I would recommend this set to anyone who is looking to purchase new saucepans.
It is also great that you can see through the lid to see how your meal is progressing - only down side is that the lids get very hot so you need a hand towel or something to take lids off
I have put my old saucepans to the back of the cupboard as these are far more superior.
So easy to cook with and you can see through the lid which makes it even easier to see how your meal is going
Perfect size, Love it!
I am thrilled with this 6 piece set. It really has everything you need to cook any meal. With the perfect size deep fry pans and 3 saucepans ranging from small, medium and large including a steamer it's a great set to fill a kitchen for someone just starting out or to add to a cooking collection. Bye the way…..love that it can transfer to the oven!!!!!
What a great way to start dooking with the new stove
I love my new Ariston induction cooktop. Both the sotve and Saucepan / Pans make my new kitchen even better. The pyrolitic oven cooking options enable easier settings for cooking and the ease of keeping clean - yeh is amazing. The bonus is my new raco set looks and makes me feel like a great 'chef'.
It came with the stove (promotion)
I love my new ariston induction cooktop with its modern safer sensor touch technology. The pyrolitic oven cooking options enable easier settings for cooking and the ease of keeping clean is amazing. The bonus is my new raco saucepans, which not only look lovely, i am happy trying all new yummy recipes.
Love the straining made easy easy in the lids and the efficiency of cooking quickly
Good value for money
We bought it last year & have been using it every day. There hasn't been any bad incident with it, the best thing is the different sizes of cookware in the set. It's easy to clean, heats through evenly & cooks food in good time. One thing to be careful, it heats up very quickly, so once it's in the stove you need to keep an eye on it. We got it on special, so the price was very good. Given the opportunity I'll definitely buy other Raco products.
Durable, easy to clean & cook
A bit pricey, hard to buy when not on sale.
I think Raco pans/ saucepans are generally very simple and classy at the same time. I would love to purchase more of their products. I would definitely love to get some more Raco products for my kitchen collection. I love cooking and I am proud to own high quality products like Raco. I bought my Raco pans/ saucepans five years ago, and until now, they still look as good as new.
I love my Raco saucepans. They look very stylish. They are made up of quality materials; definitely stainless steel made. The shiny finish is lasting as well. The...
With stew in pan and glass top on, pan was placed on low simmer to cook as you do ......after approximately five minutes the glass top suddenly shattered in a million pieces like a car windscreen and the centre dropped into the stew.....bloody dangerous! Have photos if you dont believe me!
Once bitten twice shy!
Dangerous goods! should be banned from sale
Questions & Answers
I'm thinking of buying a Raco Product: Luminescence 36cm Covered Wok, but will I burn my hands as some of the reviews report?
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