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Reviews

1.9

91 reviews
5
(15)
4
(3)
3
(1)
2
(14)
1
(58)
  • Value for Money
    2.1 (7)
  • Transparency
    1.6 (7)
  • Customer Service
    2.3 (7)
  • Coverage Type
    • Home & Contents (8)
    • Home Only (1)
    • Contents Only (1)
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Crappy Service

published

After over 10 years insured... 7 policies... they consistently jack up the premiums by over 25% every year (despite no claims). Decided we had enough of that and got a quote elsewhere... cheaper than what we paid 3 years ago with RACQ... so changed... RACQ now taking 3 weeks to process refund - what a great advertisement to remind us not to go back to them.

Insurance claim madeNo
JR.

JR.Brisbane

Unjustifiable rate increases

published
Insurance claim madeNo
titans04

titans04Gold Coast

  • 13 reviews

RACQ-Once trustworthy, now unethicla,untrustworthy,devious plus many more synonyms

published
Insurance claim madeYes
Home and Contents Insurance

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Joe K

Joe KBrisbane

  • 2 reviews

Disappointing Service

published
Insurance claim madeYes

Ok until you have to make a claim.

published

Like all insurance policies it just keeps getting dearer. Customer service what customer service, a foreign laungage to the insurer. As stated in other reviews the amount of time the insurer takes to start repairs let alone complete the repairs is unbelievable, I'm my case 6 months a still waiting. Crawford and Company seem to the main holdup and the insurers processes completely in disarray.

Insurance claim madeYes

RACQ listened to my situation and acted.

published
Insurance claim madeNo

Unjustified Increases to premium

published

I just received my renewal notice and after having a look at my previous year's notice it seems that the premiums went up by a good 30+ percent.

I believe myself to be quite reasonable, I mean, even a 10 percent rise which is much higher than the CPI would be somewhat acceptable, but considering I'm a bronze member, have made no claims and even have the maximum excess selected just leaves an awful taste in my mouth. Any increase in premiums should obviously be justified with more than "we need more profit".

Do yourself a favour and have a look elsewhere for home and contents insurance.

Insurance claim madeNo
MikeBrisbane

MikeBrisbaneSouth East Queensland, QLD

  • 5 reviews

They just got too greedy for my liking.

published

I just got my Home Building insurance renewal notice from RACQ and it has increased from $625 to $833. That is approximately a 33% increase in premium in one year! I have never had a claim and that price is supposedly including a Silver Members discount.

I looked around and have now insured my house with NRMA for $521 with the same excess and a $15k larger cover amount. RACQ was the second most expensive quote I looked at for 5 companies. Get real RACQ and stop being greedy, you might keep your loyal customers that way.

I must say the guy I talked to on the phone when cancelling my policy was very helpful and polite.

Insurance claim madeNo
Greg

GregSouth East Queensland, QLD

  • 30 reviews

Excellent service

published

Just finished repairs caused by a storm. We found RACQ home insurance to be great. They had people on site within 24 hours to make safe and then their assessor was promptly dispatched to assess and approve final repairs. We have nothing but good things to say about their professionalism and response.

Insurance claim madeYes
Home and Contents Insurance

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ZSG

ZSG

  • 2 reviews

Poor handling of case

published

Made a claim straight after a severe weather event and it took four months for the claim to be declined on their definition of significant event.
Crawfords took over 100 days to look at the case. Builders came out twice, once without taking photos or notes. Four weeks later another person from the same builder attended and stayed for literally 5 minutes.
I have no doubt I'm heading to the Ombudsman.

Insurance claim madeYes

Please use any other insurance company I beg of you

published
Insurance claim madeYes
Bundar

BundarBrisbane

  • 5 reviews

OK unless you make a claim.

published
Insurance claim madeYes
Breitie

BreitieAU

  • 9 reviews
  • 1 like

Indifferent Customer Service

published
Insurance claim madeNo

Been over 4 months now and still no settlement on claim

published

Worst company. Our aircon leaked 4 months ago and still we have not had our couch replaced I have provided quotes but they are not good enough for racq. RACQ are insisting on replacing with a lower quality and much smaller couch.

What happened to replace the item with new same quality and specifications.

Insurance claim madeYes
Anna

AnnaBrisbane

  • 40 reviews

Kind and helpful and priced competively

published
Insurance claim madeYes
Home and Contents Insurance

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Congratulations RACQ household insurance

published

I must congratulate RACQ Insurance on selecting Caylen Building Services to fix the storm damage to my house. All the staff were professional and polite and could not be any more helpful, so I hope you can pass on to them for my wife and myself how grateful we are for they handled the project, I wouldn't hesitate to recommend them to my friends, We are very happy with the completed repairs. And by the way I will be recommending RACQ Insurance to all my friends and family. Regards Dan Ryan of Cedar Vale, Queensland.

Insurance claim madeYes

No running water for 2 months

published

We lodged a claim 8 weeks ago for our cold water pipes leaking under the slab and pouring out through the rest of the house (we can only turn our water on for 2hrs a day or the house gets flooded. Assessor came out and took all the photos and said that insurance would pay to have the plumbing re-routed (cost of $5000) as it is covered in our policy. We have now been told (2 months later) that our claim was rejected. I am a pensioner and been paying for household insurance for 50 years ($2000 per year) and never had a claim. I am now cancelling my policies. I hope they are proud of themselves that they can dupe an old lady.

Insurance claim madeYes
Andrew

Andrew

  • 5 reviews
  • 15 likes

RACQ are not insurers. They are IMA aka Insurance Australia Group Ltd

published
Insurance claim madeYes
Honest reviewer

Honest reviewerMky Qld

  • 35 reviews

best rates

published

they were the lowest price and when living in north queensland one needs all the help they can get, I wasted my time with comparisons I will go with racq always from now on

Insurance claim madeNo
Mol

MolBrisbane

  • 8 reviews
  • 10 likes

Will not help in time of need

published

Happy to take your money though they are nasty on the phone and will transfer you many times beware not worth the trouble

Insurance claim madeYes
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Questions & Answers

Kathy S.

Kathy S.asked

Do you do landlord insurance for a current customer
Thanks Kathy

1 answer
Max
Max

I believe they do. I had their trades assist insurance and the rental had a leak they refused to send someone out very disapointed

Novantzy

Novantzyasked

Hey, I've had accidental water damage to my laptop(>4years old). Is it worth making a claim with RACQ? I've never claimed before. Are They good with this sort of thing? What process if I've tossed the laptop out?

No answers
Karen

Karenasked

Termite cover?

1 answer
Timacoy W.
Timacoy W.

No unfortunately it’s not

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