1 month later, we're still waiting for our Tv to be replaced. They approved the claim but that means nothing when they don't pay up. Their best excuse yet is they're still waiting for the televisions to arrive in Australia. We switched from AAMI because the premiums were cheaper. Now we know why. If we were still with AAMI we would have received a replacement TV within a week and they would have called to make sure we were satisfied. RACQ, on the other hand, has the attitude of 'You were silly enough to pay your premiums now we'll treat you badly and you'll take it.'

Cheap premiums but very slow to honour claims.

RACQ out source to Streambuild and they outsource again. You end up dealing with Streambuild and they lack communication with RACQ. Our relatively small claim is not fixed after 4.5 months. Our home security is comprised and our irritation level has risen to new heights. Many, many phone calls and letters have NOT succeeded in getting Streambuild to fix our damage. RACQ appear unable to control their outsource partner. Stay clear of RACQ because having a confirmed claim honored is near impossible.
Pay by the month premium
First ever claim is still not fixed after 4.5 months and no finalization in sight.

I have not made a claim on the household insurance, as they tell me the premiums will go up, then you have the excess, so unless it is something over $350, don't bother. i had a camera, itemised on the policy for $450, silly me. Lost the camera and they offered me $100 for a camera replacement. Wasn't worth the bother, so i cancelled the claim. I guess they would be good if ever I needed a big claim for some drastic event.
I have RACQ home insurance, as a matter of fact, I have all my insurances with them. I get a percentage off for bulk insurance with the one company. I have three plus roadside assistance.
I sometimes feel I would like to change to another company, as they aren't the cheapest, but it is so much work to change.

Recently I received my H&C renewal notice. They had nominally increased the insured amount by 7.5% (growing values in a declining market???), but the premium had increased by a staggering 29.55%! Being a pensioner I had to do something so I notified them that I wished to reduce the sum insured. The new premium would have actually increased! RACQ H&C insurance may appear inexpensive in the first year, but wait until the renewal. Then they'll get you.
And that damned insulting telephone voice robot which answers the 'phone. It is almost as bad as Telstra.
Good list of discounts particularly if you havea heap of policies with them, with an additional bonus for RACQ membership.
Getting expensive.

every thing they do is pleasing, friendly and can even have a joke with you. Wow are they human on the other end of the phone and not some insulting dummy.Keep up the good work.
helpful
I havn't found any thing yet.

Have all my insurance with RACQ Insurance and have always been great. Have had a few claims to make with my home, but cause they've all be relatively small they were also fast to pay out. I recommend RACQ highly, especially if your after great service and value for money.
Service is great...price is competitive