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Reviews

2.3

45 reviews
5
(11)
4
(2)
3
(1)
2
(6)
1
(25)
  • Value for Money
    2.4 (10)
  • Transparency
    2.0 (9)
  • Customer Service
    2.4 (12)
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$500 doesn't go far at the after hours emergency vet

published
milo99

milo99AU

  • 2 reviews
  • 10 likes

Consider not making small claims

published

We made a claim for $80 with our cat having cysitis, we paid first $50 and they paid $30. Ok, but our home and contents premium this year has gone up by $170!! Phoned RACQ and they said this is automatic as we had made a claim. Dosen't seem fair or worthwhile.
Seemed like a good deal?
Home and contents premium will go up ALOT even if its a small claim

kpa1969

kpa1969

  • 4 reviews

Excellent

published

Excellent for smaller claims, under $500 per illness, wish they offered a bigger claim process like normal insurance. They would be the best insurer within the industry I would think.
Everything, very understanding, friendly staff, caring, and easy claims
Sometimes the payout takes a few weeks

Pet Insurance

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Terrible

published

Was surprised re 2 pets and that RACQ would not bend even though I had been with them for 10 years+ and never made a single claim! Suncorp here we come.
Cheap cover for pets of up to $500 with a $50 excess.
You can only insure 2 pets under their pet cover. $500 wont go far if your pet is involved in a major accident

OK

published

i agree that limiting the number of pets for people who have been with racq for many years is unfair. I have owned dogs for 12 years and currently have 5 and i have only ever needed surgery other than d/s (and never had any major illness) for one of them in those 12 years so i am not a high risk member
gives broad cover at a cheap price.
would be nice to have options of higher$ coverage on claims with higher premiums

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Questions & Answers

Madonna B

Madonna Basked

Is IVDD covered in the policy?

No answers
Jasmine

Jasmineasked

Has anyone had any luck disputing a claim through the RACQ dispute resolution committee?

1 answer
Mark
Mark

Trying now, waste of time. But you need to follow process before going to AFRA.

CCMY87

CCMY87asked

Have you guys had any luck speaking to someone with regards to the insurance coverage? I've been transferred from WA to QLD, spoke to 6 people, still seem to not able to be directed to the right team/person. If this is how they are handling queries, I highly doubt they will be any better when it comes to claim time.

1 answer
Alice S
Alice S

Yes that was my experience n it was pretty bad. Did u ring on this number 137202? That’s the number to call n make sure you ring during their business hours. Good luck!

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