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Reviews

4.7

2,402 reviews
5
(2,155)
4
(59)
3
(19)
2
(40)
1
(129)
  • Customer Service
    4.8 (296)
  • Timeliness
    4.7 (278)
  • Job Satisfaction
    4.8 (256)
  • Rates and Fees
    4.7 (199)
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Brian Marshall

Brian MarshallGreater Melbourne (Metropolitan), VIC

Blocked sewer

published

The booking service was splendid. 6.30 am on a Sunday morning. Plumber Joe arrived within a hour. He took to the task with gusto and went well beyond expectations in attempting to establish the cause of problem which eventually was determined to fall within the responsibility zone of Yarra Valley Water. RACV Emergency Home assistance performed faultlessly throughout the totality of the encounter. Thanks, Brian



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Job Satisfaction

Locked out of my house

published

Patrick was very polite, knowledgeable and effecient. He resolved the issue promptly and thoroughly. He not only unlocked my front door he also tightened and fixed the lock.
I recommend this insurance.



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Amateurish

published

The call out was prompt and efficient BUT the phone contact with RACV Home Assist was scrambled with no accurate direction about the process of how help could be accessed and what help was available.



1 comment
RACV
Elise E.RACV

Good Afternoon, we’re sorry to hear that our Emergency Home Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.

Warm regards, Samantha - Social Media Consultant.

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A leak that would create mud and mud puddles

published

Your technician was prompt, couteous and efficient and even though he did not have the parts he needed, he went into town and got them and fixed the leak.
An amazing job.
Thanks RACV Emergency Home assist. You lived up to your claim. Appreciate it.

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1 comment
RACV
Elise E.RACV
Judy

Judy

  • 3 reviews

Leaking toilet

published

The rubber seal that connects the toilet to the water inflow was perished, causing a leak. Prompt response and rectified by a very pleasant young man. Happy customer. Thoroughly recommend RACV Home Assist.



Anne

Anne

  • 2 reviews

Great work

published

Thank you, we now have light!
All work carried out with courteous care and professional standards. Efficient use of time. A photo of work progress and wiring . A brief and logical explanation of what was required to rectify the problem. Thank you.



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Crystal

Crystal

  • 2 reviews

Always a joy.

published

Imagine being out of hot water during this crisis ? I managed to get straight through with barely a minute of waiting time. The plumber cheerfully arrived within the hour, even politely notifying that he was on his way as he had just finished his other callout. Then as he arrived he managed to diagnose and solve the problem immediately. ;) I now have hot water !
I have used home assist on several occasions over the years and was always impressed with the cheerful efficiency and skilled service of the wonderful people that worked with the RACV.

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1 comment
RACV
Elise E.RACV

Great Service

published

The plumber arrived on time. He was polite and knowledgeable. He offered options to facilitate good decision making in terms of next steps. He temporarily fixed the problem whilst I'm waiting for a quote for a replacement.

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1 comment
RACV
Elise E.RACV
Ken

KenGreater Melbourne (Outer), VIC

Excellent Service

published

I had a leaking mixer tap and was advised the service person would arrive within an hour, which he did.
Trevor identified the problem almost immediately. He had a replacement part in his van and totally completed the job in 10 minutes.
Excellent service by all involved

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
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Absolute relief;

published

I cannot praise RACV Home Assist enough, especially for this call out! Prompt, as usual, cheerful and obliging as usual. This is the third call out for us and never had a problem, above and beyond the call of duty installing a Smoke Alarm!!

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2 comments
Happy Camper
Happy Camper

All good thanks

RACV
Elise E.RACV
Canary

CanaryGreater Melbourne (Metropolitan), VIC

  • 2 reviews

It's like having my RACV husband!

published

Water was not running away in the shower and started coming over the rim of the shower base on to the floor and then under the door on to the carpet in the hallway. A very friendly plumber (Ray) arrived within the estimated one hour and established that a tree stump was causing the blockage.
After vigourously digging away at the stump (intermittently checking the shower). the water began to flow freely again - all was well.

2 comments
RACV
Elise E.RACV
Canary
Canary

RACV membership no. 611211

Susan

SusanGreater Melbourne (Metropolitan), VIC

The service was beyond good.

published

The service was beyond good. The plumber was excellent. It was fixed within 1hr of the call. He knew what he was doing and fixed the problem exceptionally fast. We could not have fixed the problem ourselves. The staff on the phone were also polite, helpful and basicaly first rate.

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Eilleen Shields

Eilleen ShieldsVictoria

  • 2 reviews

Terrible - No concern

published

Senior plumber arrived, viewed the mains pipe which had been split with a spade, advised us to go to Bunnings, which he said would be busy and packed, stand in the queue to purchase 2 joints and a length of pipe, bring all the items back and repair ourselves. A mains pipe - we have no water for toilet or washing. Virus - we are adhering to Stay At Home! Emergency Assist Help Desk were told by their own people to tell us someone would arrive Wednesday (this is Saturday) and give a quote then arrange to get it fixed.
We appreciate it is Easter however, it advertises itself as 24/7 for emergencies. Seeking refund of insurance.

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Help When You Need It

published

I woke up to no power! The switch in the meter box had tripped so I unplugged all appliances. It still tripped the switch. A call to RACV Home assist & they were here within an hour. Quick, knowledgeable, friendly, good advice--problem solved before the fridge defrosted!

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1 comment
RACV
Elise E.RACV

exemplary prompt service

published

Power failure of all wall sockets on the evening of Good Friday
The electrician arrived within the 2 hours, attended to and fixed the issue . He was polite and took the trouble to explain to us what he had done and what to do if it happens again, so impressed

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Power failure of all wall sockets on the evening of Good Friday

published

The electrician arrived within the hour, attended to and fixed the issue . He was polite and took the trouble to explain to us what he had done and what to do if it happens again . Thank you

Lyn

LynGreater Melbourne (Inner), VIC

Necessary for peace of mind

published

This was our second call to RACV home assist, both times the service men arrived within 20 minutes. Friendly service and efficient, worth the money and for peace of mind. Highly recommended!

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Fixed the problem

published

This was our first experience with RACV Emergency Home Assist and it worked very well - the plumber came within the hour and fixed the problem in half an hour - wonderful.

1 comment
RACV
Elise E.RACV
Gaye L

Gaye L

  • 2 reviews

Blocked Drains

published

our Technician was N Visser. He was most helpful and tried his hardest to resolve the problem. Unfortunately it could not be solved at the time so await further work from same company.

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1 comment
RACV
Elise E.RACV
Andrea

AndreaGreater Melbourne (Metropolitan), VIC

Excellent Service

published

Cedric was fantastic - such a stressful problem solved right in the middle of the holidays - had a previous visit but finally found the problem - arrived promptly and we were able to have a nice shower.
Andrea

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1 comment
RACV
Elise E.RACV
Page 1 of 121

Questions & Answers

Cornelis de Bondt

Cornelis de Bondtasked

Emergency Home Assist

Where do I download a claim form?

3 answers

Where do I download a claim form?

Les
Les

As far as I know, there are no claim forms. One simply 'phones the RACV and tells them what the problem is - and they send out a tradie within one hour. No forms - so straightforward! Les

RACV
Elise E.RACV

Hi Corenlis,

We do not have claims form available.

You can lodge your claim online, you can logged into Racv.com.au and sign into your Membership portal, click 'Make a Claim' next to the relevant policy. Please note that your internet browser must have pop-ups enabled to get into the claim’s page.

If you are unable to proceed online, please call claims on 13 19 03 anytime 24/7. They are usually less busy after 6 pm every night and on weekends.

Warm regards,
Khanh - Social Media Consultant.

Aivars L

Aivars Lasked

Emergency Home Assist

My Bath tap is broke off. Is that covered

2 answers
Ian
Ian

This is not a question I can answer. You should ring the RACV on 13 72 28.

RACV
Elise E.RACV

Hi Aivars. To find out if we can help please call us on 13 7228 anytime 24/7.

RFP

RFPasked

Emergency Home Assist

can you help with reconnecting our phone line (03 94590749). I am getting no help from our providers, Westnet, whom I have emailed many times.

1 answer
RACV
Elise E.RACV

Hello, our Emergency Home Assist service covers up to 10 common emergencies to home owners. Unfortunately reconnecting a phone line not covered on our list of emergencies as our trades workers are not not qualified to repair a phone line. For more information regarding our emergency home assist service please visit https://www.racv.com.au/in-your-home/home-assist/emergency-home-assist.html. Thank-you

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