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Reviews

4.7

445 reviews
5
(394)
4
(14)
3
(2)
2
(3)
1
(32)
  • Customer Service
    4.8 (247)
  • Timeliness
    4.7 (234)
  • Job Satisfaction
    4.8 (207)
  • Rates and Fees
    4.6 (157)
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Sheila Balis

Sheila BalisGreater Melbourne (Outer), VIC

Prompt and efficient service.

published

The hot water tap in my shower popped off and shattered (it was ceramic). I couldn’t turn it off for ages. The plumber who came temporarily fixed the problem. I’m getting a quote to replace the taps.



Customer Service
Timeliness
Excellent service

Excellent serviceNortheast, VIC

Excellent service

published

Today I had to use the services of your Plumbing Sector re blocked kitchen sink drainage. Nominated Plumber arrived within 40 minutes of call request and cleared the blockage. Extremely courteous and thorough. ..........Peter Lee, Wodonga

Customer Service
Timeliness

Plumbing problem

published

Very impressed with the prompt service. Identified the problem quickly and repaired what turned out to be a cracked washer which sounds relatively minutely simple however it affected several different tap outlets. The first time to have used this service and could not be more impressed.

Customer Service
Timeliness
Job Satisfaction
2 comments
RACV
Elise E.RACV
Peter Hansen
Peter Hansen

5780973

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Prompt and efficient service

published

Trevor, the plumber, arrived within the hour as promised. Very polite and helpful. Trevor explained the problem to me and also offered suggestions as to what to do if the problem reoccurs. I now realise that subscribing to Emergency Home Assist is definitely worthwhile.

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
Michael

MichaelGreater Melbourne (Outer), VIC

Tradesman was on the ball.

published

Very professional plumber and polite with all concerned Nathan knew his business and did not tried to make excuses if he was not sure.Will use the service again hopefully nathan will available.

Customer Service
Job Satisfaction
1 comment
RACV
Elise E.RACV

Fantastic!

published

Help arrived for burst water pipe withing 30 mins, despite quoting up to one hour -thank you. I highly recommend that everyone has RACV Emergency Home Assist. They have helped me out twice now and both times I have been just as happy. Thanks again.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
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1 comment
RACV
Elise E.RACV
Darrin

DarrinGippsland, VIC

Excellent professional service

published

RACV Martin arrived in approx 1 hour and checked our blocked toilet and escalated the issue to the Gippsland water. Martin also checked our ovens that were playing up all covered under home assist. What a relief to not stress about being ripped off by high callout fees and then up-selling quotes to get more $. RACV gave us peace of mind with excellent professional service.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
See all answers
1 comment
RACV
Elise E.RACV
Irene

IreneMelbourne

  • 4 reviews

Great prompt service

published

Shower tap broken & tap leaking hot water. From first phone call to waving plumber goodbye took less than an hour. Very polite friendly and efficient young man called Scott attended. Highly recommended!

2 comments
RACV
Elise E.RACV
Irene
Irene

You are welcome to use my feedback. I’m a gold card member. Not sure how to private message you with my member number?

Mantha

ManthaGreater Melbourne (Outer), VIC

  • 2 reviews

simon, the plumber, is excellent

published

Plumber came to fix our hot water system is very good. His name is Simon and he fixed the system and hot water is coming very hot. He is very good

1 comment
RACV
Elise E.RACV
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Essie M.

Essie M.

  • 4 reviews

Blocked Gutter cleaned

published

The tech Ryan was very polite, very efficient and RACV was very good and prompt with the service. THANK YOU very much. .
Hopefully the gutters won't leak with next rain.

Job Satisfaction
1 comment
RACV
Elise E.RACV
Berkay

BerkayGreater Melbourne (Metropolitan), VIC

Absolutely Fantastic Service by Dylan and Isaac!

published

Dylan and Isaac came to address the leaking tap issues we were having and they went above and beyond to rectify the issue. They were very helpful and couldn't have asked for anyone better to fix our plumbing.

Thank you Dylan and Isaac and RACV. If I have any further plumbing problems I hope Dylan and Isaac are the ones to look after it.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
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1 comment
RACV
Elise E.RACV

Very prompt and efficient

published

Cannot thank you enough for the excellent service. Very prompt with a phone call saying they would be late but were on their way. The young Gentleman was lovely and friendly and had my problem fixed quickly. Highly recommend taking out Emergency Home Assist. Well worth the money.

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV

Great service

published

Quick response, the house was cold, the thermostat, wasn’t working he got it going and will follow with a call to replace the thermostat in the morning, thank you once again Aussie assist. Dawn

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
Happy Camper

Happy Camper

  • 2 reviews

Great service, yet again!

published

I never cease to be amazed at the quick response from RACV Emergency Home Assist, polite and friendly telephone operator, the plumber arrived much earlier than promised and fixed the problem without fuss, my thanks again, keep up the good work

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
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2 comments
Happy Camper
Happy Camper

Happy Camper

RACV
Elise E.RACV

Gas heating smell like fire the service provided was great

published

Arrived with in 60 minutes, gentlemen was polite and friendly, checked gas ducted heater found all to be safe. Checked both when working and also when off, found nothing out of order. Thanks again

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
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Belinda Hughes

Belinda HughesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great service. Couldn’t live without it.

published

Plumber arrived promptly and finished his job quickly. Very pleased with the service. Will call again if needed. Would definitely recommend RACV emergency home assist to family and friends. It’s an excellent from me!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
See all answers
1 comment
RACV
Elise E.RACV

Hi Belinda,
We thank you for taking the time to leave a review. We are thrilled to hear that we were there for you when you needed us and to see how happy you were with the service.
Warm Regards,
Justin - Social Media consultant.

Ila

IlaGreater Melbourne (Metropolitan), VIC

Prompt and excellent service

published

I had a leaking under the kitchen sink and the plumber from RACV Home
Assist came within half and hour of phoning RACV. As soon as he saw the problem
he was able to fix it in 10 mins. Excellent!!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
See all answers
1 comment
RACV
Elise E.RACV

Hi Ila,
Thank you for your feedback regarding your Emergency Home Assist call out. We are happy to hear that we were able to assist in a timely manner to fix the problem at hand.
Warm regards, Jon
Social Media Consultant

Exellent response

published

Had a blocked toilet at about 8.45pm last night, rang RACV Home Assist and presto at 9.30 a plumber arrived and was able to clear the blockage and now all ok. Thank you for such prompt service

Customer Service
Timeliness
5 comments
Patrica Cleary
Patrica Cleary

Very good service......thank you RACV and thank you to the Plumber, all good......

Patrica Cleary
Patrica Cleary

Already done........

RACV
Elise E.RACV

Every thing was professional quick and friendly

published

I was very impressed with the service the plumber who performed the repair was very friendly arrived on time and fixed the problem. It did not take a lot of time but fixed.

1 comment
RACV
Elise E.RACV

Excellent service

published

Burst pipe, no water, plumber here within 30 mins of call, all fixed shortly thereafter. Very grateful! Here are some more words to get up to the compulsory total of 30.

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV
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Questions & Answers

Maria P

Maria Pasked

Plumbers

The en-suite toilet has an awful smell and don’t know what it could be.

No answers

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