Reviewer Photos & Videos
Glenda L
- 2 reviews
Brilliant
He tried to pick the lick first but that didn't work as it was deadlocked . He tried several thing but in the end had to change the cylinder. He was brilliant
1 comment
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Cheryl TimburySouthwest, VIC
Best thing I have is being with RACV Home Assist
Leaking shower taps, could not turn them off. Plumber came within a short time of phone call. Fixed the problem with new washers, and cleaned up. I am very happy.
1 comment
Elise E.RACV
Hi Cheryl, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing of our members experiences.
Thanks again and we look forward to being there for you when you need us next.... Read more
Warm regards, JonSimilar opinion? Write a review on ieatwords.com.au!
ARHGreater Melbourne (Metropolitan), VIC
Another example of RACV saving the day
Cause of a pipe blockage quickly identified and then equally quickly resolved. Friendly and professional service. In the current COVID-19 world, asked all the right questions of me and wore gloves. Higly recommended service.
1 comment
Elise E.RACV
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing of our members experiences.
Thanks again and we look forward to being there for you when you need us next.... Read more
Warm regards, JonSimilar opinion? Write a review on ieatwords.com.au!
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Timely, efficient response
The gentleman who came in a very short time fixed our washing machine water pipe efficiently and then put everything back the way it was. He pulled the machine out to clean up the water and mess, and put it all back in place. He did it all with a smile and not once made me feel like I was a nuisance for calling him out in the evening. I would recommend the serviceman and RACV emergency assist to anyone.
1 comment
Elise E.RACV
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerned.
W... Read more
e would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in home emergencies.Similar opinion? Write a review on ieatwords.com.au!
Eleni ConstantinouGreater Melbourne (Metropolitan), VIC
- 2 reviews
Leaking main pipe to house
From the time we lodged the issue till the time the leak was fixed we had a great stress free experience with RACV Emergency Home Assist looking after us. The plumber was quick to come and find and fix the cracked pipe in a very short time. We had no inconvenience what so ever with the loss of water supply. Overall a fantastic experience with such wonderful people. Thankyou so very much.
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VonnskiGreater Melbourne (Outer), VIC
- 6 reviews
Excellent Service - Fast Response Time
Plumber turned up really quickly. Friendly and professional approach. Leak was fixed just over the allotted time and was only out of pocket for a small fee. If I had to have called out a plumber, the cost would have been so much more. Highly recommend becoming a member of RACV Emergency Home Assist. A small cost for peace of mind.
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TharinduGreater Melbourne (Outer), VIC
- 4 reviews
Excellent. RACV never let you down..
Had their services twice already for the last 3 years and both related to plumbing related issues, and all fixed promptly and they attended fast. The technicians were professional and courteous and very knowledgeable.
I highly recommend RACV home assist and recommend everyone to have this cover no matter how old the house is.
1 comment
Elise E.RACV
Hi Tharindu, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing of our members experiences.
Thanks again and we look forward to being there for you when you need us next.... Read more
Warm regards, Randall - Social Media Consultant.Similar opinion? Write a review on ieatwords.com.au!
Peter - GisborneCentral Highlands and Goldfields, VIC
Excellent serviceman, efficient completion of job.
Although it took 24 hours to service the call the on site activity was great and successfully completed.
Friendly and professional approach. the job then allowed us to resupply water to the house.
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pdmGreater Melbourne (Metropolitan), VIC
Arrived quickly, fast assessment and discussed options
Adam arrived earlier than we expected, (and with some area preparation prior to visit) was pleasant and fast to assess the water leak area, discussed wall assessment options, determined the problem, as was unable to fix the potential long term problem and discussed the short term options. We decided to plug the problem and have the office tomorrow contact us to arrange an inspection/quote to (hopefully) avoid the nearby area failing again.
Hopefully, the office follow-up response will be as timely/professional!
1 comment
Elise E.RACV
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerned!
Th... Read more
anks again and we look forward to being there for you when you need us next.Similar opinion? Write a review on ieatwords.com.au!
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Daniel B.Greater Melbourne (Metropolitan), VIC
beyond the call
RAcV Home Assist is a premium service and all of its trades people are positive and helpful. I had a smashed tile today on the roof and was fearful of it rainiing and the guy who came out went above and beyond to ensure that I had a temporary fix that would not leak. He told me where to get tiles, organised help and was just a kind hearted individual. I cannot recommend this service enough.
1 comment
Elise E.RACV
Hi Daniel, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing about our members experiences.
Thanks again and we look forward to being there for you when you need us next.... Read more
Warm regards, Robert - Social Media Consultant.Similar opinion? Write a review on ieatwords.com.au!
bpalGreater Melbourne (Inner), VIC
The plumber worked very hard to unblock the shower
The plumber worked very hard to unblock the shower and am very very happy with his work. He arrived within the hour and was very personable. Thank you so much, much appreciated.
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Little WondersGreater Melbourne (Outer), VIC
- 2 reviews
On time and super fast fixing the leak
I’m really glad I’ve got RACV Emergency Home Assist. The plumber came on time & found the leak within 5 minutes under my laundry sink & fixed it very fast! Many thanks!
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kathy peronaceGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service, very punctual
I rang Emergency Home Assist, they told me someone would arrive within the hour and they did. He removed his shoes and began working to find where leak was be coming from, he was able to isolate it from being the bathroom and at least now we know it is definitely the roof. I would highly recommend and am glad we took out Emergency Assist.
1 comment
Elise E.RACV
Hi Kathy, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerne... Read more
d. We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in home emergencies.Similar opinion? Write a review on ieatwords.com.au!
ChrisGreater Melbourne (Metropolitan), VIC
- 2 reviews
Service is the best.
I am 83 years old and as a consequence there is a lot I cannot do myself. The electrician who came today quickly found and rectified the problem of my loss of all my electricity. He told me what caused it and how to avoid it happening again. I appreciated his experience and willingness to share with me how to not have it happen again. His comments were most helpful and I was very grateful the information
2 comments
Elise E.RACV
Hi Chris,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member’s experiences and would love to share your feedback with the tradesperson concerned.... Read more
To enable us to do this, could you please provide us with your member number? We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in-home emergencies. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. Can we please have your permission to share your experience? Thanks again and we look forward to being there for you when you need us next. Kind regards, Eisa RACV Social Media ConsultantMy Member Number is 4235002
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LynneGreater Melbourne (Metropolitan), VIC
Thank you
Thank you for the promptness of the plumber. Sorted out the problem quickly, many thanks - turned out to be the washing machine hose needing replacement so a trip to Bunnings and I have replaced it.
1 comment
Elise E.RACV
Hi Lynne, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
Thanks again and we look forward to being there for you when you need us next.... Read more
Warm regards, Robert - Social Media Consultant.Similar opinion? Write a review on ieatwords.com.au!
Find out how RACV Emergency Home Assist compares to other Home Improvement
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Kieran M.Southwest, VIC
Great service and well presented, friendly and helpful
The electrician arrived within the quoted time period. The problem was resolved but he waited around to ensure it didn’t recur. He also checked over everything.
Technician was clean, well-spoken, friendly and helpful. A professional in every way.
1 comment
Elise E.RACV
Hi Kieran,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member’s experiences and would love to share your feedback with the tradesperson concerned.... Read more
To enable us to do this, could you please provide us with your member number? We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in-home emergencies. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. Can we please have your permission to share your experience? Thanks again and we look forward to being there for you when you need us next. Kind regards, Eisa RACV Social Media ConsultantSimilar opinion? Write a review on ieatwords.com.au!
Wonderful safe service
Roof leak causing ceiling discoloration. John found and fixed the problem very quickly, (tile had moved)
3 comments
Elise E.RACV
Hi Rod,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member’s experiences and would love to share your feedback with the tradesperson concerned.... Read more
To enable us to do this, could you please provide us with your member number? We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in-home emergencies. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. Can we please have your permission to share your experience? Thanks again and we look forward to being there for you when you need us next. Kind regards, Eisa RACV Social Media Consultant4288744
Elise E.RACV
Hi Rod. Thanks for providing your details. We have passed your feedback onto our Member Relations department. If you wish to discuss this further, you can contact Member Relations directly on 1800 00... Read more
6 324 anytime 9am-5pm Monday to Friday excluding public holidays. Warm regards, Leigh - Social Media ConsultantSimilar opinion? Write a review on ieatwords.com.au!
JoyGreater Melbourne (Metropolitan), VIC
Prompt and excellent home maintenance service
Gentleman came in, saw the problem and just waiting now for a call when RACV are coming to fix the problem.. very polite and very helpful.
Put us at ease that our,leakage could be repaired promptly .
1 comment
Elise E.RACV
Hi Joy,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member’s experiences and would love to share your feedback with the tradesperson concerned.... Read more
To enable us to do this, could you please provide us with your member number? We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in-home emergencies. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. Can we please have your permission to share your experience? Thanks again and we look forward to being there for you when you need us next. Kind regards, Eisa RACV Social Media ConsultantSimilar opinion? Write a review on ieatwords.com.au!
Cherry
- 2 reviews
Excellent job; accurate, quick and polite
Kitchen sink had a knife that had gone in to the trap that need to be retrieved.
Undone trap and pulled out. I was in panic to see a knife in the trap. However, I found that
jburns was very skilful person. His job was accurate and quick.
RACV Emergency Home Assist has a fantastic system with good staffs like him.
Thanking you again
1 comment
Elise E.RACV
Hi Cherry, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and we look forward to being there for you when you need us next.
Warm regards, Randall - Social Media Consultant.
Similar opinion? Write a review on ieatwords.com.au!
Friendly and professional
Plumber, John arrived within stated time (and it was a Sunday:)). He was professionally friendly and quickly found and dealt with the problem. Living alone I felt secure and confident with John attending my home. Thank you RACV.
1 comment
Elise E.RACV
Hi Debbie, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and we look forward to being there for you when you need us next.
Warm regards, Randall - Social Media Consultant.
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Questions & Answers
Cornelis de Bondtasked
Where do I download a claim form?
3 answers
Where do I download a claim form?
As far as I know, there are no claim forms. One simply 'phones the RACV and tells them what the problem is - and they send out a tradie within one hour. No forms - so straightforward! Les
Elise E.RACV
Hi Corenlis,
We do not have claims form available.
You can lodge your claim online, you can logged into Racv.com.au and sign into your Membership portal, click 'Make a Claim' next to the relevant policy. Please note that your internet browser must have pop-ups enabled to get into the claim’s page.
If you are unable to proceed online, please call claims on 13 19 03 anytime 24/7. They are usually less busy after 6 pm every night and on weekends.
Warm regards,
Khanh - Social Media Consultant.
Aivars Lasked
My Bath tap is broke off. Is that covered
2 answers
This is not a question I can answer. You should ring the RACV on 13 72 28.
Elise E.RACV
Hi Aivars. To find out if we can help please call us on 13 7228 anytime 24/7.
RFPasked
can you help with reconnecting our phone line (03 94590749). I am getting no help from our providers, Westnet, whom I have emailed many times.
1 answer
Elise E.RACV
Hello, our Emergency Home Assist service covers up to 10 common emergencies to home owners. Unfortunately reconnecting a phone line not covered on our list of emergencies as our trades workers are not not qualified to repair a phone line. For more information regarding our emergency home assist service please visit https://www.racv.com.au/in-your-home/home-assist/emergency-home-assist.html. Thank-you
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Elise E.RACV
Hi Glenda, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concern... Read more
ed. We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in home emergencies.