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Reviews

4.3

113 reviews
5
(89)
4
(6)
3
(1)
2
(2)
1
(15)
  • Product Quality
    4.6 (56)
  • Return Claim MadeYes (1) · No (75)
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Angela

AngelaGreater Melbourne (Outer), VIC

Terrrible customer service and slow service

published
Product Quality
Return Claim MadeNo
Leigh

LeighGreater Melbourne (Outer), VIC

Excellent service - Appropriate social distancing

published

Staff at Langwarrin Rapid Tune fixed my indicator light again without charge.
Senior mechanic David was professional and caring.
Re: Coronavirus. Workshop approach to social distancing and other measures was reassuring & appropriate.

Product Quality
Return Claim MadeNo
Ammar Khan

Ammar KhanGreater Melbourne (Outer), VIC

Pathetic service, customer dealing (Epping branch)

published

I went for my car inspection to Rapid tune Epping and found Pathetic customer service. My car was not washed when I reached and they were telling me a lie that the car has been washed. People, please be aware of the rapid tune Epping branch. They don't know how to deal with a customer. I paid 340 for an oil change, transmission oil, etc but did not rely on them whether they have change it or not. If they can lie on car wash they can lie on anything. Please beware of their voucher thing as well. I was trapped in that's why I went to them. Pathetic customer service they have.

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I have booked online and over the phone but they just didn't care about it.

published

I have booked for rwc online and over the phone and when I come to the day which I should do it, I found there is no booking and I have to wait week and I don't have time I need to get the rwc as soon as possible. This is ridiculous how they come with excuses they don't care about the customer they just running their business as they told me. This is with Hallam branch.



Return Claim MadeNo
Asraful Goni

Asraful GoniGreater Melbourne (Inner), VIC

  • 3 reviews
  • Verified customer

Rapid Tune VIP Voucher is absolutely Terrible

published
Product Quality
Return Claim MadeNo
Tess I.

Tess I.Greater Melbourne (Metropolitan), VIC

Rapid Tune Airport West

published

Recently had my car repaired & it's refreshing to find a great mechanic who is honest & professional
Highly recommend Ash at Airport West
Am no longer a skeptic & will spread the news to my friends

Cheers Teresa

Return Claim MadeNo
Elle

ElleGreater Melbourne (Metropolitan), VIC

Airport West RapidTune excellent service

published

Recently had my car serviced at Airport West RapidTune and would highly recommend Ash's service to others. He took the time to explain everything to me. It was a friendly and professional garage. Easy to find, and had the convenience of being able to book a loan car.

Product Quality
Return Claim MadeNo
Suzanne M.

Suzanne M.Greater Melbourne (Outer), VIC

Rapid Tune Pakenham

published

The guys at Pakenham were terrific. They were up front about costs and let me know about things that I would need to do in the future without making me feel that I had to spend way above my budget. I will be back and would recommend them to anyone.

Product Quality
Return Claim MadeNo
Tully

TullyGreater Melbourne (Inner), VIC

BRILLIANT SERVICE

published

Great service from Pat and the entire team at Rapid Tune Airport West. Loan vehicle provided at no cost and the cost of repairs carried out on our car were very competitive.

Product Quality
Return Claim MadeNo
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Fantastic Customer Service!!

published

I arrived late in the day needing quick repair on my trailer before a long trip. Despite being busy, Tim from the Langwarrin branch dropped everything to help. It was a tricky repair and Tim went above and beyond to fix it quickly and efficiently. Highly recommend Langwarrin Rapid Tune.

Return Claim MadeNo
Linda P.

Linda P.Goulburn Valley, VIC

How to avoid stress

published

I can not speak highly enough of Dave and the team at Rapid Tune Langwarrin. He went out of his way to source car part and keep me informed of progress. Thank you Dave really appreciate the help and reassurance you gave me. I recomend the team for all your car care.

Return Claim MadeNo
John

JohnMelbourne

  • 3 reviews

The only place I will now take my car too

published

I have an aging European car which I love and don't want to get rid of so I need a good work shop to keep it going. After seeing the results of the work on my car by Rapid Tune, I won't go anywhere else now. Great honest service, always kept up to date, fantastic pricing, attention to detail and simply the best you can find.

No savings on "service loyalty" cards

published

Got my car serviced today after purchasing a voucher for 3 services for the price of one and a half. Website quotes $150 for logbook service including oil. Use the voucher however and it cost you at least $140 as oil, on top is $79, for each service. So no real saving people, unless you normally go to a dealership I guess. Not worth the money as first thought.

Return Claim MadeNo
Amir

AmirGreater Melbourne (Outer), VIC

  • Verified customer

Significant extra charges involved! Be careful.

published
Product Quality
1 comment
Amir
Amir
Sharyn

SharynSouth East Queensland, QLD

  • 3 reviews

Exceptional service

published

The guys were very friendly courteous and efficient, I didnt have to wait long. Price was very affordable. Easy to find and great coffee and breakfast just down the road.

Product Quality
Return Claim MadeNo
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Narelle R.

Narelle R.Greater Melbourne (Outer), VIC

Awesome customer service!

published

This rapid tune have the friendliest staff and you can have a joke with them. I have been to them twice with my vehicle and I am so happy with the results. They really looked after me and will be going to them again. 10 thumbs up for Rapid Tune Langwarrin. You guys rock!! Ute is running like a dream.

Return Claim MadeNo
SBS

SBSSouth East Queensland, QLD

  • 2 reviews

Car is running like new

published

Everyone was pleasant and my car is now running very well. Will certainly return and recommend. Hoping that I dont need anything more done as they found so much I wasnt expecting. Still, better safe than sorry

Product Quality
Return Claim MadeYes
Charmaine

CharmaineQueensland

the team were very professional and courteous and helpful will be going back their again

published

To be honest I haven’t any bad things to say about this store they were helpful with everything we needed to know as we had our brakes done their and was happy with results

Product Quality
Return Claim MadeNo
Mike

MikeSouth East Queensland, QLD

  • 2 reviews

Great service

published

The mechanic explained what was done and what will be needed for the next service. Very helpful and easy to talk to as usual. No problem in recommending these guys.

Product Quality
Return Claim MadeNo
Kirk B.

Kirk B.South East Queensland, QLD

Definitely recommended

published

Josh and the team were friendly and offered good advice with no fuss. Would recommend to anyone. Will be going back again. Cheers guys for the great service. Five stars!

Product Quality
Return Claim MadeNo
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Questions & Answers

saints

saintsasked

My son took his Jeep to Rapid tune for a road worthy which they did. Before this the car never broke down> Since the road worth it has had the Alternator stuffed up then after getting that fixed it broke down again now they say it is the ECU. Is this all just a coincident or something else.

No answers
Felicia C.

Felicia C.asked

Do rapid tune use 2nd hand parts?

No answers

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