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Reviews

4.6

46 reviews
5
(35)
4
(8)
3
(0)
2
(1)
1
(2)
  • Transparency
    4.5 (17)
  • Customer Service
    4.5 (20)
  • Loan TypeFixed Rate (17) · Variable Rate (3)
  • Application Process
    4.3 (21)
  • Timeliness
    4.2 (21)
  • Loan Term4.5 years (13)
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I’m not satisfies rate I received because I want borrow CAR LOAN it’s not Loan Mortgage

published

Hi ! My applications Reference No: P-20200129023900-1 Consumer Loan and Mortgage very highly interested 14.50% why OZ CAR company office applications wrong details for Consumer Loan and Mortgage, am just want borrow from CAR LOAN, not to high interest, can you change to Car loan to me ? Because my son David have enough the documents payslip for Car loan, don’t need borrow too high interest 7 years, Can you contacts to me 0450590749 please my name Huong



Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2020
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The reviewer stated that an incentive was offered for this review

Patrick

PatrickPerth, WA

  • Verified customer

Professional, Fast and Friendly

published

A simple online process followed by professional, helpful personal contact. We received a great rate for our loan with all information provided upfront. I highly recommend Ratesetter for your next car loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2022
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Review collected in partnership with RateSetter

  • Verified customer

Fantastic customer service

published

The team were great to deal with and kept in constant contact. The rates were fantastic and the fees reasonable. Would definitely recommend RateSetter to family and friends in the future.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateNovember 2022
Car ModelHolden calais
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Review collected in partnership with RateSetter



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Andrew

AndrewGreater Melbourne (Outer), VIC

  • 6 reviews
  • Verified customer

Teething problems quickly resolved.

published

Great customer service despite being bombarded with the same email about 4/5 times within an hour at one point...was compensated for by troubles.

Pretty clear up front regarding costs.

Got a bit of a surprise when completing the process that my interest rate had risen significantly but when I question this they'd realised their mistake and quickly rectified it.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateNovember 2022
Car ModelJeep Cherokee
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Review collected in partnership with RateSetter

Md Kawser

Md KawserSydney, NSW

  • Verified customer

Over all good experience!

published

Great rate and easy process to deal with. Would have given big 5 star if the phone call wait was a bit shorter but saying that they respond to email inquiry very quickly.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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Review collected in partnership with RateSetter

Joanne

JoanneSouth East Queensland, QLD

  • Verified customer

settlement completed

published

The rates available are very competitive. However the communication is limited and often late in the day which delays response and review of new documents that have been requested. I had to make several telephone calls to chase things up but fortunately you have a call back system which avoids long waits on hold.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2022
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Review collected in partnership with RateSetter

Daniel

DanielMetropolitan Adelaide, SA

  • Verified customer

Process of Re Finacing

published

Good experience. Tom was particularly handy and very responsive. Was always available to help.
VeriMoto app experience wasn't great, hence the lost star. But apart from that good experience. Would be happy to recommend.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2022
Car ModelSubaru WRX V1 Premium
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Review collected in partnership with RateSetter

Audrey

AudreyIllawarra, NSW

  • Verified customer

Great sevice for what i needed!

published

Absolutely great! Fast efficient, polite service.
Will be, and have recommend to others.
Very professional staff. Rate is fantastic.
Repayments suits my needs. Cant complain staff very friendly.
Had no trouble with communication.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2022
Car ModelMitsubishi Outlander
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Review collected in partnership with RateSetter

  • Verified customer

I would recommend them

published

Very helpful and fast loan service. No problems dealing with the friendly staff. Loan money paid within 4 days of loan submission. I would recommend RateSetter to anyone that's in need of a cheap interest rate car loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Car ModelToyota LandCruiser 100 UZJ100R GXL
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Review collected in partnership with RateSetter

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Ruby

RubyDarling Downs, QLD

  • Verified customer

Excellent people to deal with

published

My husband and I are Very satisfied with the outcome, nice and friendly staff members, able to explain all questions and answers in simple terms/words. Would happily recommended them to family and friends.

Review collected in partnership with RateSetter

Ryan

RyanPerth, WA

  • Verified customer

Great example of a great lender

published

Great professional service, all costs associated with the loan were up front and transparent.
I am extremely happy, It was an easy process to follow. We will definitely be recommending RateSetter to our friends.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2022
Car ModelIsuzu MU-X
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Review collected in partnership with RateSetter

  • Verified customer

Easy and fast process

published

Customer service was fast and easy, electronic payment was very quick. Great company, would recommend to anyone. If you want a great rate these guys are for you. Would definitely use again

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2022
Car ModelMG ZS Essence
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Review collected in partnership with RateSetter

  • Verified customer

Good service, got approved but waiting for the money

published

Numerous auto emails but we're getting there. My application for a loan has been approved but I still haven't received the money for the loan yet as we speak. So, hopefully, the money will come soon.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Car ModelMazda CX-5 KE.I
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Review collected in partnership with RateSetter

  • Verified customer

Easy, simple process, quick turn around.

published

Quick and easy to use went through savvy broker quick settlement.some high initial costs with loan integrated into the loan but is to be expected with low rates. has online account setup for you.
would definitely recommend just for ease no fuss approach

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2022
Car ModelFord Everest UA II Titanium
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Review collected in partnership with RateSetter

Richie

RichieMetropolitan Adelaide, SA

  • 3 reviews

misleading and not transparent

published

Not advised of exhorbitant fees by their broker from 360 finance in Brisbane. I was told you should read the fine print. I did and the fees were only disclosed after i had accepted their offer which they text message and email you encouraging you to do it

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2022
Car ModelBMW X3 E83
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5 comments
RateSetter
Alexandra S.RateSetter
Richie
Richie

I didn't receive your rate estimate until i accepted your loan. I asked for a copy on my first email correspondence from you and that did not happen nor did i get a response to and still haven't had one.

Richie
Richie
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Babu

BabuMelbourne

  • 2 reviews
  • Verified customer

Good experience

published

Very good response
Low cost
Very satisfied
Good experience,better trained people and very professional I am very happy with service
This my second loan with them
Very helpful to finnalise loan
Very good response

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateFebruary 2017
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Review collected in partnership with RateSetter

The reviewer stated that an incentive was offered for this review

Jeff

JeffPerth, WA

  • Verified customer

Fast, professional service

published

The process was relatively quick and easy. RateSetter provided a great interest rate and excellent service. They made each step easy to understand, so there were no surprises. I would be happy to use them again.

Review collected in partnership with RateSetter

Craig P

Craig PSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Found the process very easy and fast

published

Was a very easy fast process that covered everything we needed and they were very helpful throughout the whole process. Was very happy with the interest rate and would definitely recommend rateseter to others.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2022
Car ModelHyundai Santa Fe DM Active
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Review collected in partnership with RateSetter

David

DavidGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fantastic service and very easy process

published

Just signed up for a car loan from RateSetter. The process was painless and very easy to complete. Customer service was excellent with RateSetter continually updateing process. Will definatel refer on

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelRenault Koleos HZG Initiale
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Review collected in partnership with RateSetter

  • Verified customer

Quick and easy

published

Rate setter gave us a Quick response with our approval, and we got a fast settlement so we can get into our new car promptly. Also were excellent with all questions we had.

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Review collected in partnership with RateSetter

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