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- Verified customer
Quick and easy
I found it a quick and easy process and I like how clear it is how much you have to pay back with all fees and charges included in the rate.
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Review collected in partnership with RateSetter
- Verified customer
Stress free and super easy to understand
I have researched many online loans offers before and have never been able to secure such informative and precise information about the product on offer.
What I read online, was exactly what I received, no hidden fees, policies or tricks, super fast approval processes.
I was contacted immediately when they needed to advise of an extension to loan period, as I had chosen a lesser time. I was advised I am more than welcome to pay off the loan in my initial loan period and I will not incur early payment fees.
I will definitely share my experiences and recommend RateSetter.
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Review collected in partnership with RateSetter
DarrenSydney, NSW
- 2 reviews
Awesome, fast no fuss experience.
Had an awesome experience. Fast no fuss. Able to action my request in less than 24hrs. Low rates a bonus, very Happy customer. Will surly share my experience with others.
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Find out how RateSetter Personal Loan compares to other Personal Loans
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Matt S.
- 2 reviews
Not So Simple....
Approval process not quite as smooth and easy as advertised. I applied for a loan to buy a used vehicle, and it took many back-and-forth emails over the course of several days (incl. providing all requested documents) to establish that I could either have a secured or unsecured loan. When I asked for the difference in interest rates between the two options, I was told I'd need to consult a financial planner, as Ratesetter weren't qualified to advise me on such things (?) At that point, I cancelled my application and went with another provider (...Read more
which, incidentally, was far more efficient in all respects). I'm not sure what happened, but there seemed to be some confusion over what I was asking for that couldn't be easily understood. The whole experience gave me the impression that Ratesetter did not really want my business in the first place. I was a bit surprised given how competitive this industry is, but it looks as though others have had good experiences, so maybe I'm in the minority.2 comments
Hi Alex - thanks for getting back to me. I've already gone with another provider, but in the interest of providing feedback for you, I will say that the other provider called me directly within 30 mi... Read more
nutes of applying on-line to discuss exactly what I was after. From this they then put together several options and allowed me to choose which one suited me best. It was a more personalised level of service, that was lacking with Ratesetter. Hope that helps. Cheers MattSimilar opinion? Write a review on ieatwords.com.au!
Ilche28Greater Melbourne (Inner), VIC
- Verified customer
Fast. Easy. Responsive. No Dramas.
This was the first time that I have applied for any kind of loan before and I had done extensive research on who to go with. RateSetter's application process was simple and straight forward with no jargon thrown around to confuse you. Load was approved within 24 hrs of my application and I had the money relatively quickly. Would definitely use them again for another loan.
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Review collected in partnership with RateSetter
Almost doubled interest rate 1 month into 3 year loan
Very easy and simple process to get funds. However 1 month into 36 month term (day after first repayment) they added 5% (8% to 13%) to the offered rate from the application. This equated to an additional $3,500 to the final repayment. I understand loan is variable however;
-there was no change in circumstances,
-such a short time between application and the change of rate, and,
- rba actually cut interest rate on the same day,
which suggests no legitimate reason for the increased rate just dishonest practices.
Will refinance to another bank as the rate is no longer competitive
1 comment
Alexandra S.RateSetter
Hi Daniel, thank you for your feedback. I am sorry for any confusion surrounding your variable rate loan. I'd like to clarify that RateSetter is not a bank, and our rates are not impacted by external ... Read more
factors such as the RBA. We are a peer to peer lender and the funds for our loans come from individual investors who set the rates they wish to lend at. These rates are impacted by supply and demand. At the end of February we saw more borrower demand than supply of lender funds, which did cause the rates to increase, and has impacted your loan. I have sent you an email with some more information. Please let us know if you have any further questions or concerns. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
Keziah W.Greater Melbourne (Outer), VIC
- 2 reviews
Poor customer service
Terrible customer service. Dealt through a broker but ratesetter made up new rules throughout the process. The whole loan process took much longer than previous loans. Not succinct at all. Unhelpful staff
1 comment
Alexandra S.RateSetter
Hi Keziah, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. We pride ourselves on our customer service, so I would like to look into what went wr... Read more
ong in this instance for you. If you could please get in touch at [email protected] so that we can locate your account and investigate further. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
ShelbySouth East Queensland, QLD
- Verified customer
So easy!
The process was simple and easy and everyone was super helpful. This is the second time I have used ratesetter and I couldn't recomend them more. I have had absolutely no issues with them.
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Review collected in partnership with RateSetter
- Verified customer
Very personable, fast and effective.
I was a bit hesitant to move away from one of the big banks as it is all I have known. So far this has been a far better experience than I have encountered before and I would recommend it to anyone.
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Review collected in partnership with RateSetter
Find out how RateSetter Personal Loan compares to other Personal Loans
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- Verified customer
Great Service and Fast processing
From Start to Finish with Ratesetter they are detailed, friendly and very fast with all there communications and load approval processes. Highly Recommend to anyone seeking a car or personal loan
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Review collected in partnership with RateSetter
Jack91Brisbane
- 4 reviews
- 1 like
Could not give enough stars.
I love this company. I am very busy and like most people do not like to talk to people on the phone. I usually send an email to Rate Setter (expecting the usual 3-5 business day wait time) however I am always pleasantly surprised when they respond the next day.
The set up was a little painful - I did not like the consultant I was originally dealing with however I was able to speak with a manager and discuss my concerns and was able to deal with a lovely lady who went over and beyond.
The rest of the set up was very easy and the staff are just amazing.
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Delphine H.Perth, WA
- 2 reviews
- Verified customer
Best loan mob to go with! Easy and sweeet-A!
I applied for an $8,000 loan and was granted $5,000. This is my first year out of five I have to wait before my credit rating will be perfect after paying off my Part 9 Agreement last year. They said I didn’t meet the requirements for an $8,000 loan and this is the part where pretty much every other loan mob would have declined me credit but they gave me a chance with 5K. So now I have the funds for an epic gaming computer to advance my video editing career as well as I the chance of improving my credit rating as I am never late for bills/repayment for anything.
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Review collected in partnership with RateSetter
MichelleSydney Surrounds, NSW
- Verified customer
Easy process, great service
Communication was excellent, very happy with the rate. I was not aware of the establishment fee and Thrace was higher than on the Canstar comparison site. Still a better ate than my exisiting loan
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Jacqui
- 2 reviews
- Verified customer
Smoothest, easiest process ever!
Honestly the easiest application i have ever had. Super helpful should you need to contact them but there was really not much need as their process is so straightforward. Super fast turnaround. Very impressed.
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GabbySouth East Queensland, QLD
- Verified customer
So Easy, fast and efficient
The service was great, right from contact with ratesetter.
I applied and had same day approval.
I recommend these guys to anyone who is in the market for a personal loan.
The interest rate is very good too.
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Find out how RateSetter Personal Loan compares to other Personal Loans
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ChristopherTasmania
- Verified customer
Pretty easy, quick and smooth process
My Ratesetter loan application was approved pretty quickly and without much fuss, with their rate beating the banks, although not by as much as I had initially been led to believe. Customer service was efficient and friendly. They only approved about 3/4 of what I'd applied for, however, which surprised me given my great credit history. I'm confident my bank would have approved the full amount; however, refinancing is available after 12 months of on-time payments, so I'm not too bothered. Giving them access to my online banking account felt wrong though, even though it's apparently pretty standard with this type of outfit. Would I use them again - yes, probably.
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Tahnee A.Perth, WA
- Verified customer
Fast, efficient and Fantastic
The service was fantastic, the application process is quick, simple and easy. I applied on saturday and it was approved by first thing Monday morning even when they aren't open weekend. Plus I was kept updated with the progress and it was almost 6% cheaper than what our everyday bank offered us. Highly recommend using RateSetter!
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Review collected in partnership with RateSetter
Straight up harrassment
Tried their website out for a quick idea of what they can offer for interest rates. Didn't want to go any further then that for now. Within 2 hours since I have received 2 phone calls, 2 text messages and 2 emails trying to get me to fill out an application! With 5 of them within the first 20 minutes. Go away!
1 comment
Alexandra S.RateSetter
Hi Josh, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. While we might reach out once following a complete RateEstimate to see if customers hav... Read more
e any questions, it is certainly not regular practice to contact a customer multiple times in such a short period. If you could please get in touch at [email protected] so that we can locate the profile and investigate this further for you that would be appreciated. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Low interest
Low interest rate means more money in my pocket and also means they'll get more business, so a win win for all involved. Account website is simple and easy to follow
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Review collected in partnership with RateSetter
5 star service
I'm so happy I Can finally stop paying high interest with bank interest very efficient easy payment plan thank you treated with respect where other companies wouldn't even consider Me highly appreciated thank you.
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Questions & Answers
Annalisa Dezarnauldsasked
Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers
3 answers
Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(
Alexandra S.RateSetter
Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex
Alexandra S.RateSetter
Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex
Dean D.asked
Can I get a loan if I’m on disability pension
1 answer
Alexandra S.RateSetter
Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex
Dean D.asked
can I get a loan if I’m the disability pension
No answers
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Alexandra S.RateSetter
Hi Matt, thank you for your feedback. I am sorry if you feel you have not had a good experience with RateSetter. We pride ourselves on our customer service, so I would like to look into what went wron... Read more
g in this instance for you. If you could please get in touch at [email protected] so that we can investigate this further that would be appreciated. Thank you, Alex