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Reviews

4.7

2,238 reviews
5
(1,912)
4
(218)
3
(18)
2
(23)
1
(67)
  • Transparency
    4.5 (370)
  • Customer Service
    4.7 (455)
  • Loan TypeFixed Rate (273) · Variable Rate (149) · Line of Credit (9) · Split (1)
  • Application Process
    4.7 (470)
  • Timeliness
    4.6 (469)
  • Loan Term4.185 years (343)
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Reviewer Photos & Videos

  • Verified customer

Quick and easy

published

I found it a quick and easy process and I like how clear it is how much you have to pay back with all fees and charges included in the rate.

Review collected in partnership with RateSetter

  • Verified customer

Stress free and super easy to understand

published

I have researched many online loans offers before and have never been able to secure such informative and precise information about the product on offer.



What I read online, was exactly what I received, no hidden fees, policies or tricks, super fast approval processes.

I was contacted immediately when they needed to advise of an extension to loan period, as I had chosen a lesser time. I was advised I am more than welcome to pay off the loan in my initial loan period and I will not incur early payment fees.

I will definitely share my experiences and recommend RateSetter.

Review collected in partnership with RateSetter

Darren

DarrenSydney, NSW

  • 2 reviews

Awesome, fast no fuss experience.

published

Had an awesome experience. Fast no fuss. Able to action my request in less than 24hrs. Low rates a bonus, very Happy customer. Will surly share my experience with others.

Personal Loans

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Matt S.

Matt S.

  • 2 reviews

Not So Simple....

published
2 comments
RateSetter
Alexandra S.RateSetter
Matt S.
Matt S.
Ilche28

Ilche28Greater Melbourne (Inner), VIC

  • Verified customer

Fast. Easy. Responsive. No Dramas.

published

This was the first time that I have applied for any kind of loan before and I had done extensive research on who to go with. RateSetter's application process was simple and straight forward with no jargon thrown around to confuse you. Load was approved within 24 hrs of my application and I had the money relatively quickly. Would definitely use them again for another loan.

Review collected in partnership with RateSetter

Almost doubled interest rate 1 month into 3 year loan

published

Very easy and simple process to get funds. However 1 month into 36 month term (day after first repayment) they added 5% (8% to 13%) to the offered rate from the application. This equated to an additional $3,500 to the final repayment. I understand loan is variable however;
-there was no change in circumstances,
-such a short time between application and the change of rate, and,
- rba actually cut interest rate on the same day,
which suggests no legitimate reason for the increased rate just dishonest practices.

Will refinance to another bank as the rate is no longer competitive

1 comment
RateSetter
Alexandra S.RateSetter
Keziah W.

Keziah W.Greater Melbourne (Outer), VIC

  • 2 reviews

Poor customer service

published

Terrible customer service. Dealt through a broker but ratesetter made up new rules throughout the process. The whole loan process took much longer than previous loans. Not succinct at all. Unhelpful staff

1 comment
RateSetter
Alexandra S.RateSetter
Shelby

ShelbySouth East Queensland, QLD

  • Verified customer

So easy!

published

The process was simple and easy and everyone was super helpful. This is the second time I have used ratesetter and I couldn't recomend them more. I have had absolutely no issues with them.

Review collected in partnership with RateSetter

  • Verified customer

Very personable, fast and effective.

published

I was a bit hesitant to move away from one of the big banks as it is all I have known. So far this has been a far better experience than I have encountered before and I would recommend it to anyone.

Review collected in partnership with RateSetter

Personal Loans

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  • Verified customer

Great Service and Fast processing

published

From Start to Finish with Ratesetter they are detailed, friendly and very fast with all there communications and load approval processes. Highly Recommend to anyone seeking a car or personal loan

Review collected in partnership with RateSetter

Jack91

Jack91Brisbane

  • 4 reviews
  • 1 like

Could not give enough stars.

published

I love this company. I am very busy and like most people do not like to talk to people on the phone. I usually send an email to Rate Setter (expecting the usual 3-5 business day wait time) however I am always pleasantly surprised when they respond the next day.

The set up was a little painful - I did not like the consultant I was originally dealing with however I was able to speak with a manager and discuss my concerns and was able to deal with a lovely lady who went over and beyond.

The rest of the set up was very easy and the staff are just amazing.

Delphine H.

Delphine H.Perth, WA

  • 2 reviews
  • Verified customer

Best loan mob to go with! Easy and sweeet-A!

published

I applied for an $8,000 loan and was granted $5,000. This is my first year out of five I have to wait before my credit rating will be perfect after paying off my Part 9 Agreement last year. They said I didn’t meet the requirements for an $8,000 loan and this is the part where pretty much every other loan mob would have declined me credit but they gave me a chance with 5K. So now I have the funds for an epic gaming computer to advance my video editing career as well as I the chance of improving my credit rating as I am never late for bills/repayment for anything.

Review collected in partnership with RateSetter

Michelle

MichelleSydney Surrounds, NSW

  • Verified customer

Easy process, great service

published

Communication was excellent, very happy with the rate. I was not aware of the establishment fee and Thrace was higher than on the Canstar comparison site. Still a better ate than my exisiting loan

Review collected in partnership with RateSetter

Jacqui

Jacqui

  • 2 reviews
  • Verified customer

Smoothest, easiest process ever!

published

Honestly the easiest application i have ever had. Super helpful should you need to contact them but there was really not much need as their process is so straightforward. Super fast turnaround. Very impressed.

Review collected in partnership with RateSetter

Gabby

GabbySouth East Queensland, QLD

  • Verified customer

So Easy, fast and efficient

published

The service was great, right from contact with ratesetter.
I applied and had same day approval.
I recommend these guys to anyone who is in the market for a personal loan.
The interest rate is very good too.

Review collected in partnership with RateSetter

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Christopher

ChristopherTasmania

  • Verified customer

Pretty easy, quick and smooth process

published

My Ratesetter loan application was approved pretty quickly and without much fuss, with their rate beating the banks, although not by as much as I had initially been led to believe. Customer service was efficient and friendly. They only approved about 3/4 of what I'd applied for, however, which surprised me given my great credit history. I'm confident my bank would have approved the full amount; however, refinancing is available after 12 months of on-time payments, so I'm not too bothered. Giving them access to my online banking account felt wrong though, even though it's apparently pretty standard with this type of outfit. Would I use them again - yes, probably.

Review collected in partnership with RateSetter

Tahnee A.

Tahnee A.Perth, WA

  • Verified customer

Fast, efficient and Fantastic

published

The service was fantastic, the application process is quick, simple and easy. I applied on saturday and it was approved by first thing Monday morning even when they aren't open weekend. Plus I was kept updated with the progress and it was almost 6% cheaper than what our everyday bank offered us. Highly recommend using RateSetter!

Review collected in partnership with RateSetter

Straight up harrassment

published

Tried their website out for a quick idea of what they can offer for interest rates. Didn't want to go any further then that for now. Within 2 hours since I have received 2 phone calls, 2 text messages and 2 emails trying to get me to fill out an application! With 5 of them within the first 20 minutes. Go away!

1 comment
RateSetter
Alexandra S.RateSetter
  • Verified customer

Low interest

published

Low interest rate means more money in my pocket and also means they'll get more business, so a win win for all involved. Account website is simple and easy to follow

Review collected in partnership with RateSetter

5 star service

published

I'm so happy I Can finally stop paying high interest with bank interest very efficient easy payment plan thank you treated with respect where other companies wouldn't even consider Me highly appreciated thank you.

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Questions & Answers

Annalisa Dezarnaulds

Annalisa Dezarnauldsasked

Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers

3 answers
Aleck K.
Aleck K.

Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(

RateSetter
Alexandra S.RateSetter

Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex

RateSetter
Alexandra S.RateSetter

Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex

Dean D.

Dean D.asked

Can I get a loan if I’m on disability pension

1 answer
RateSetter
Alexandra S.RateSetter

Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex

Dean D.

Dean D.asked

can I get a loan if I’m the disability pension

No answers

Get an answer from our members and RateSetter representatives

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