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Reviews

4.7

2,238 reviews
5
(1,912)
4
(218)
3
(18)
2
(23)
1
(67)
  • Transparency
    4.5 (370)
  • Customer Service
    4.7 (455)
  • Loan TypeFixed Rate (273) · Variable Rate (149) · Line of Credit (9) · Split (1)
  • Application Process
    4.7 (470)
  • Timeliness
    4.6 (469)
  • Loan Term4.185 years (343)
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Reviewer Photos & Videos

jennifer

jenniferPerth, WA

  • Verified customer

Quick and easy loans

published

Highly recommended. I applied for my loan on Saturday evening and was approved on the following Tuesday with funds in my account on Thursday. No lengthy forms or phone calls to be completed and I was kept informed of the progress every step of the way.

Review collected in partnership with RateSetter

  • Verified customer

Excellent customer service

published

Very happy with the service, would be great to have some follow up for some questions that I have. Satisfied with the loan, would like to make additional payments but, don’t know how.



1 comment
RateSetter
Alexandra S.RateSetter

Review collected in partnership with RateSetter

Vick

VickAdelaide

  • 8 reviews
  • Verified customer

Highly recommended. Super efficient.

published

I cannot believe that borrowing money would be that easy. Seriously, never imagined. This company provides 5-star services. They are super quick, reasonable, easy to communicate with.
I wish I had found them early. Highly recommended.



Review collected in partnership with RateSetter

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Fiona

FionaSydney, NSW

  • 3 reviews

Easy to apply online, fair rate and friendly help over the telephone. Thanks!

published

Needed a short loan to get debts in a manageable state after taking time off work due to illness.

Great service With helpful staff via email or telephone.Fair rate and very satisfied. Thank you .

Dave in ACT

Dave in ACTCanberra 2600, ACT

  • 2 reviews

OK, but could use some process streamlining.

published
1 comment
RateSetter
Alexandra S.RateSetter
Kim

KimSouth East Queensland, QLD

  • Verified customer

Great result in the end. Very satisfied

published

A few communication problems the beginning from both sides but eventually we were able to come together. Once we ironed these out, the customer service and attention were very gratifying. This resulted in a prompt turnaround.

Review collected in partnership with RateSetter

Michael C

Michael CSouth East Queensland, QLD

  • Verified customer

Loan Top Up

published

Loan Top Up process was very easy to submit. Prompt acknowledgement and action once the loan was submitted. Approval received in 24 hours. Most appreciative. Competitive rate applied. Fees minimal. Highly recommend RateSetter for fast and efficient loan services.

Review collected in partnership with RateSetter

Natalie Noonan

Natalie NoonanGreater Melbourne (Outer), VIC

  • Verified customer

Easy process fantastic

published

Customer service was exceptional not once did I have to chase anything all the communication was spot on and it was great. Kept up to date, easy process and fast transaction

Review collected in partnership with RateSetter

Tim

TimSydney, NSW

Really happy with the consistent connection to the process and speed of email responses!

published

Customer service has been consistent and speedy
The information provided was easy to understand and act on making the process quick and simple
We are very satisfied with the rate and option to pay more early

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display my name

display my nameSydney, NSW

This was excellent, best decision I made

published

The process was simple, easy to understand, straight forward,
Efficient and right to the point. I would recommend RateSetter anytime
Customer service was professional and satisfactory. No hidden agendas
The rate is fair, i would have preferred a lower rate, but after research the rate is
acceptable

Disgraceful

published

Stay away. An absolute disgrace. If I could give a negative review I would. Never even took things into consideration. Could never recommend this company at all. Beware people beware.

1 comment
RateSetter
Steph P.RateSetter
  • Verified customer

Great Rates - quick & easy loan process

published

From start to finish, the loan process was simple and very fast.
Friendly and efficient staff contacted me a couple of times to either inform me of progress or clarify information required.
Couldn't have been easier!

Review collected in partnership with RateSetter

  • Verified customer

Good people to deal with.

published

There are good people there, the rates are good, but I was a little surprised cause I missed out that there was an application cost for my loan. 4/5 stars

Review collected in partnership with RateSetter

Great to deal with

published

Customer service first class received a call from a nice fella who knew his job. Costs were as expected and the rate is great for an unsecured loan. Very easy to deal with thank you RateSetterc

Joshua

JoshuaGreater Melbourne (Inner), VIC

  • Verified customer

Quick and easy

published

Such a quick and process. Applied on a Tuesday and was ready to go Friday morning. Would recommend to anyone looking for a personal loan to check out the ratesetter website

Review collected in partnership with RateSetter

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Natalie

NatalieGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fast and helpful

published

Easy service and easy to apply no lies and not hard to understand very satisfied with the rate it will help me financially better myself for this coming year thankyou

Review collected in partnership with RateSetter

Rodger O.

Rodger O.Perth, WA

2nd loan really happy with process

published

Really great rates, staff extremely friendly and informative totally transparent throughout process. After shopping around found other lenders do visible credit check immediately when only asking for quotation. Ratesetter Highly recommend to anybody.

Adrian

AdrianLaunceston, TAS

  • Verified customer

So easy it seems unbelievable but it's for real

published

All done on my phone, entered details followed prompts and got approved for 20k without having to speak to anyone..just awesome..I highly recommend them as I will be recommending them to family and friends

Review collected in partnership with RateSetter

Joel

JoelGreater Melbourne (Metropolitan), VIC

  • Verified customer

This was an application where service was outstanding.

published

Very quick approval. Simple and user friendly system. Would recommend to all my friends and associates. They surely must be the benchmark in the industry for service levels and attention.

Review collected in partnership with RateSetter

Wazzch65

Wazzch65Sydney, NSW

  • 3 reviews

Simple easy to use service

published

Great access to loan information on web site, and continual updates on rates and loan outstanding balance, i would be happy to use RateSetter again, and would recommend them if asked.

Page 4 of 112
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Questions & Answers

Annalisa Dezarnaulds

Annalisa Dezarnauldsasked

Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers

3 answers
Aleck K.
Aleck K.

Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(

RateSetter
Alexandra S.RateSetter

Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex

RateSetter
Alexandra S.RateSetter

Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex

Dean D.

Dean D.asked

Can I get a loan if I’m on disability pension

1 answer
RateSetter
Alexandra S.RateSetter

Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex

Dean D.

Dean D.asked

can I get a loan if I’m the disability pension

No answers

Get an answer from our members and RateSetter representatives

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