Reviewer Photos & Videos
jenniferPerth, WA
- Verified customer
Quick and easy loans
Highly recommended. I applied for my loan on Saturday evening and was approved on the following Tuesday with funds in my account on Thursday. No lengthy forms or phone calls to be completed and I was kept informed of the progress every step of the way.
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Review collected in partnership with RateSetter
- Verified customer
Excellent customer service
Very happy with the service, would be great to have some follow up for some questions that I have. Satisfied with the loan, would like to make additional payments but, don’t know how.
1 comment
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Review collected in partnership with RateSetter
VickAdelaide
- 8 reviews
- Verified customer
Highly recommended. Super efficient.
I cannot believe that borrowing money would be that easy. Seriously, never imagined. This company provides 5-star services. They are super quick, reasonable, easy to communicate with.
I wish I had found them early. Highly recommended.
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FionaSydney, NSW
- 3 reviews
Easy to apply online, fair rate and friendly help over the telephone. Thanks!
Needed a short loan to get debts in a manageable state after taking time off work due to illness.
Great service With helpful staff via email or telephone.Fair rate and very satisfied. Thank you .
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Dave in ACTCanberra 2600, ACT
- 2 reviews
OK, but could use some process streamlining.
Took over a week from application to funds to the seller.
Website indicated a much smoother, faster process. CANSTAR and Product Review reviews supported such.
Rather fragmented, stop start process which could use a review.
Overly invasive for the seller. In fact the seller text me saying "man, it feels like we're the ones applying for the loan!"
Spent a lot of time on the phone or e-mail to resolve steps; thankfully the staff were all friendly, even at my most frustrated.
Given our financial situation their rates ended up being reasonably good.
It would have been nice to choose between secured and unsecured as well, but that wasn't offered. Odd given our financial situation and credit history.
- Positives -
Rates...Read more
1 comment
Alexandra S.RateSetter
Hi Dave, thank you for your feedback. We do aim to make our car loan process as streamlined as possible, so I am sorry if this was not your experience on this occasion. For our secured car loans we ar... Read more
e required to verify the seller and the asset, as well as collect certain documents as part of the application process, apologies for any inconvenience or delay that was caused by this process. Please get in touch at [email protected] if you would like to discuss further. Thank you, AlexSimilar opinion? Write a review on ieatwords.com.au!
KimSouth East Queensland, QLD
- Verified customer
Great result in the end. Very satisfied
A few communication problems the beginning from both sides but eventually we were able to come together. Once we ironed these out, the customer service and attention were very gratifying. This resulted in a prompt turnaround.
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Review collected in partnership with RateSetter
Michael CSouth East Queensland, QLD
- Verified customer
Loan Top Up
Loan Top Up process was very easy to submit. Prompt acknowledgement and action once the loan was submitted. Approval received in 24 hours. Most appreciative. Competitive rate applied. Fees minimal. Highly recommend RateSetter for fast and efficient loan services.
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Natalie NoonanGreater Melbourne (Outer), VIC
- Verified customer
Easy process fantastic
Customer service was exceptional not once did I have to chase anything all the communication was spot on and it was great. Kept up to date, easy process and fast transaction
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Review collected in partnership with RateSetter
TimSydney, NSW
Really happy with the consistent connection to the process and speed of email responses!
Customer service has been consistent and speedy
The information provided was easy to understand and act on making the process quick and simple
We are very satisfied with the rate and option to pay more early
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display my nameSydney, NSW
This was excellent, best decision I made
The process was simple, easy to understand, straight forward,
Efficient and right to the point. I would recommend RateSetter anytime
Customer service was professional and satisfactory. No hidden agendas
The rate is fair, i would have preferred a lower rate, but after research the rate is
acceptable
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Disgraceful
Stay away. An absolute disgrace. If I could give a negative review I would. Never even took things into consideration. Could never recommend this company at all. Beware people beware.
1 comment
Steph P.RateSetter
Hi Tony,
I'm sorry if you feel that you have had a bad experience with RateSetter and I'd like to be able to investigate this further, but unfortunately I am unable to locate an account with your deta... Read more
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- Verified customer
Great Rates - quick & easy loan process
From start to finish, the loan process was simple and very fast.
Friendly and efficient staff contacted me a couple of times to either inform me of progress or clarify information required.
Couldn't have been easier!
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Review collected in partnership with RateSetter
- Verified customer
Good people to deal with.
There are good people there, the rates are good, but I was a little surprised cause I missed out that there was an application cost for my loan. 4/5 stars
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Review collected in partnership with RateSetter
Great to deal with
Customer service first class received a call from a nice fella who knew his job. Costs were as expected and the rate is great for an unsecured loan. Very easy to deal with thank you RateSetterc
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JoshuaGreater Melbourne (Inner), VIC
- Verified customer
Quick and easy
Such a quick and process. Applied on a Tuesday and was ready to go Friday morning. Would recommend to anyone looking for a personal loan to check out the ratesetter website
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NatalieGreater Melbourne (Metropolitan), VIC
- Verified customer
Fast and helpful
Easy service and easy to apply no lies and not hard to understand very satisfied with the rate it will help me financially better myself for this coming year thankyou
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Review collected in partnership with RateSetter
Rodger O.Perth, WA
2nd loan really happy with process
Really great rates, staff extremely friendly and informative totally transparent throughout process. After shopping around found other lenders do visible credit check immediately when only asking for quotation. Ratesetter Highly recommend to anybody.
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AdrianLaunceston, TAS
- Verified customer
So easy it seems unbelievable but it's for real
All done on my phone, entered details followed prompts and got approved for 20k without having to speak to anyone..just awesome..I highly recommend them as I will be recommending them to family and friends
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Review collected in partnership with RateSetter
JoelGreater Melbourne (Metropolitan), VIC
- Verified customer
This was an application where service was outstanding.
Very quick approval. Simple and user friendly system. Would recommend to all my friends and associates. They surely must be the benchmark in the industry for service levels and attention.
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Review collected in partnership with RateSetter
Wazzch65Sydney, NSW
- 3 reviews
Simple easy to use service
Great access to loan information on web site, and continual updates on rates and loan outstanding balance, i would be happy to use RateSetter again, and would recommend them if asked.
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Questions & Answers
Annalisa Dezarnauldsasked
Has Rate Setter passed on the reduced interest rates as a result of covid for existing loans/ customers
3 answers
Quite opposite in fact - they've increased the interest rate, by more than a half in my case. Look elsewhere :(
Alexandra S.RateSetter
Hi Annalisa, thank you for getting in touch. The interest rate that applies to RateSetter loans is not set by us but is determined by the rates offered by everyday investors who fund loans in our lending markets. While these rates may be influenced by broader economic factors including the RBA cash rate, unlike traditional banks, the rates borrowers pay aren't closely linked to that rate. If you are an existing customer and are having trouble with your repayments we can provide a solution for temporary changes depending on your individual circumstances. Please get in touch at [email protected] so we can learn more and tailor a solution to suit you
Thank you,
Alex
Alexandra S.RateSetter
Hi Aleck, we have tried to contact you regarding your concerns but haven't heard from you. Can you please get in touch via [email protected] so that we may assist you further.
Thank you,
Alex
Dean D.asked
Can I get a loan if I’m on disability pension
1 answer
Alexandra S.RateSetter
Hi Dean, thank you for getting in touch. We can consider applications for customers receiving a pension in addition to another form of income. If you need anything further please get in touch at [email protected]
Thanks,
Alex
Dean D.asked
can I get a loan if I’m the disability pension
No answers
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Alexandra S.RateSetter
Hi Dione, thank you for your feedback. At RateSetter we don't charge any fees or penalties for additional payments or paying out your loan early. You can make extra payments, or increase your monthly ... Read more
direct debit amount at any time through your online RateSetter account. We would be more than happy to assist you with any further questions you may have, however I wasn't able to locate your account with the details provided here. If you could please get in touch at [email protected] we will be able to further assist. Thank you, Alex