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Reviews

4.7

84 reviews
5
(70)
4
(10)
3
(1)
2
(0)
1
(3)
  • Build Stage
    • Post-Construction (51)
    • Pre-Construction (16)
    • Mid-Construction (7)
  • Customer Service
    4.6 (66)
  • Site Admin
    4.7 (44)
  • Timeliness
    4.5 (51)
  • Structural Integrity
    4.7 (39)
  • Plumbing & Waterproofing
    4.5 (40)
  • Electrical & Lighting
    4.7 (40)
  • Flooring
    4.6 (39)
  • Transparency
    4.6 (49)
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Chathura

ChathuraSydney, NSW

Special thanks to Tracey for her amazing work

published

This special note of thanks goes to our Construction Administration Manager Tracey without whom our journey would not have ended this satisfied. She was exceptional in every possible way in delivering her service, going above and beyond and was fully transparent of where things were during the whole construction process.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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chen a.

chen a.Sydney, NSW

Easy communications, smooth transaction with John

published

John helped us build our first new house at Marsden Park. With his knowledge and experience that whole process went very smoothly. During the build everything explained and documented. We can always getting touch with John easily. All steps, instructions and other related information are clearly passed on to us. Highly recommended!!!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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The reviewer stated that an incentive was offered for this review



Great work by John

published

We recently had the pleasure of building with John at Marsden Park. He made the process easy and was honest in his approach, advising of problems before they were issues that would delay our handover. John actioned all the minor items raised during our Final walk through in order to hand over a finished home to us without niggling issues.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes
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Pre-construction incredibly helpful

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for kind words, Juan. We really appreciate you taking the time out to share your experience with us. Kind regards Rawson Homes

JSmith35

JSmith35MELBOURNE

Huge shout out to John

published

We were delighted to have John as our site supervisor. He treated our home as though it were his and the care and attention to detail that he showed at every stage of the build made the entire process stress free and enjoyable for us. Thank you John for our lovely new home.

Customer Service
Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Rawson Homes
Rawson H.Rawson Homes
Kelly

KellySydney, NSW

Highly recommend Rawson

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thank you John

published

The Rawson construction quality is good but there is a mismatch with the initial signed contract and the drawing which we did not realize as we were thinking it should be fine (because we are not architect).

However, we should definitely thank Rawson for assigning John as a supervisor to our building - he is awesome, he took care of our building like he is building his own house, he was very clear in explaining the progress of the construction and picked up couple of defects that we wouldn't have seen and any concerns we raised he just made it and accommodated our requests.
He is very friendly and helpful pre and post construction as well.

Customer Service
Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Rawson Homes
Rawson H.Rawson Homes
Raymond

RaymondNew South Wales

Great Job Rawson and John

published

Thank you Rawson for sending John as our site supervisor. John is very helpful and accommodating from Day 1 until post handover. John is also a quality worker ensuring that work is done properly. John explained everything for us to understand better what is happening to our construction and keeping us updated.
We will recommend Rawson Homes definitely. Thank you John.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

The reviewer stated that an incentive was offered for this review

Stephen

StephenSydney, NSW

New Home with Rawson

published

Very happy with our Rawson Home. John was a pleasure to work with throughout the construction process. He accommodated all our requests and continued to be helpful after handover.

The pre-construction process could be approved with better clarity in how inclusions/exclusions are communicated. Again, happy with the construction process and the final product.

Build StagePost-Construction
1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for kind words, Stephen. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes

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Joel

JoelSydney, NSW

Thank you Rawson and Kane

published

Thank you Rawson for great job done in the house. Everything is perfectly done. Thank you for assigning the project to Kane. He is very accomodating with all our inquiries. Very helpful. We are very satisfied in how everything turned up. It very easy stress free process from the beginning.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for kind words, Joel. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes

Rawson Home and Land package

published

John was a great ss to have, he was very thorough and made sure the build was completed perfectly. He picked up on many defects that we wouldn’t have seen, and any issues we did raise were corrected very quickly. A great guy to deal with right to the end!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Luke. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes

Excellent job from John

published

We got our brand new home today. John has done an excellent job. He’s a very good person and very helpful. Also, have a very good knowledge of house construction. We highly recommended that he’s very good asset to the Rawson Homes. We are really happy with his work. Thank you Very much John for all your commitment to put out a very beautiful house for us. Best Regards from Lot 318 Horizon.

Build StagePost-Construction
1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Ann! We hope you enjoy your new home for many years to come.
Kind regards
Rawson Homes

The reviewer stated that an incentive was offered for this review

Thean Lean

Thean LeanSydney, NSW

Booking to Pre-Construction

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Thean. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes

Jae Kim

Jae KimSydney, NSW

The new house is Awesome! Thanks to Tracey and Kane!

published

Thanks again to Rawson Homes. The final product are as per specs exactly. Wonderful Finishes. Also thank you for regular updates with photos weekly. I really rally like colours of interiors and exterior. And also offered very flexible options. I will build houses again if I have any chances in the future. Thanks again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Leak in garage has no new home warranty

published

Our new home (Huntley 31) built with Rawson Homes finished in March 2022 is now leaking in the garage during the heavy thunder storm. The colour bond on the roof does not have a seal, which leaves a hole on the roof and allows water to go through, is a design problem as the garage should be completely sealed. The garage cannot withstand a heavy thunder storm.

Rawson Homes declined the responsibility of garage leak and they told me the damages are not under new home warranty. They advised me to lodge a claim to my home insurance company.

Does it mean I will need to lodge a claim of leak damage to my home insurance company after every single heavy thunder storm in the future?

Customer Service
Build StagePost-Construction
Construction End DateMarch 2022
2 comments
Rawson Homes
Rawson H.Rawson Homes
Westbourne
Westbourne
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Alan

Alan

  • 5 reviews

Poor Quality and Standards. First Home Buyers Look Elsewhere.

published
  • +4
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes
Valene

Valene

  • 2 reviews

Excited to move in!

published

Our build was managed well and my husband, son and I are excited to move in. Joe did an amazing job during our final inspection and handover, answering all our questions and concerns honestly, he also gave us some practical advice. A special thank you to Joe and to Rawson homes for our new house!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for kind words. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes

Excited to move in!

published

Our build was managed well and the workmanship was great. Joe did an amazing job with the final inspection and handover, answering our concerns and questions with honesty, he also gave us amazing advice. We're excited to move in! A special thank you to Joe for all his hard work and to Rawson Homes!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Sandeep. We hope you enjoy your Rawson Home for many years to come.
Kind regards
Rawson Homes

Pre-construction Administrator

published

Big Thanks to our Pre-construction administrator Maddison, she was very professional in her Job. She was very good in communication and easily approachable through phone and emails. She knows the process and requirements of clients and easily resolved all the querries, we have a flawless execution and have a great experience with her for entire pre-construction process.

Really appreciate all your support

Build StagePre-Construction
1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for kind words, Ast. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes

Nirmal

NirmalSydney, NSW

Beautiful home and exceptional service!

published

Very pleased with our build with Rawson Homes in Marsden park. In particular Joe, the site supervisor, was an absolute pleasure to work with. His attention to detail and focus on client satisfaction is like no other builder we've seen. Even after we moved in, he came to check up and make sure there were no issues in the house. We would definitely build with Rawson again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Rawson Homes
Rawson H.Rawson Homes

Thanks so much for your review, Nirmal. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes

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