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Suhaib AtyaSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Excellent
Every thing very good so far!
Can’t wait to see my home finish!
Rawson very professional and classy company!
So I’m happy with the service and amazing stuff.
The pre-construction stuffs are amazing with excellent quality job.
Thank you Rawson for everything.
Always recommend to other’s who is looking for good quality service and good quality job.
Thank you again
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The reviewer stated that an incentive was offered for this review
RodilloSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
No Difficulties Experienced
I would like to express my full satisfaction for the excellent service I experienced during the pre-construction stage of our house in Leppington. The Rawson staff in its Camden Office are truly professional and organised. I was regularly updated of the progress of my file, properly guided on what to do, received valuable tips, especially in colour selection and always ready to show the cost of any query on variation. I am particularly grateful to Hayley who flooded my email with her updates and the documents that needed to be signed and submitted. I can feel her personal attention to this house project. I am equally thankful too to her team and to the other staff of Rawson, namely: Lisa, Alyson, Chloe, Kelly and Tracey.
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ManishSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Really impressed....
Our home was completed just few weeks ago with Rawson homes and we are really impressed with the service.
Eduardo Silva, our site manager has done a brilliant job with our home. He is always quick to respond and always ready to help n solve the issues even in day off. He is amazing at following up our request and solving the issues.
Thank you rawson homes and the teams. We would choose Rawson homes again for our 2nd house in future.
1 comment
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Find out how Rawson Homes NSW, Leppington (HomeWorld) compares to other Home Builders
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Isabella WangSydney, NSW
- 3 reviews
- NSW, Leppington (HomeWorld)
- Verified customer
Terrible
1. Post-warranty service (mostly re-printing jobs), the wall at the garage has been damaged (where all the leftover construction materials & prints located). Called Rawson, the warranty manager keeps denying their responsibility. Not only refuse to fix damages but also accuse me of lying and use bad words on the phone (I have to hung up the phone, couldn't tolerate someone saying bad words to me). Despite the fact that the warranty manager and I have checked the house prior to the warranty service with no discovery of damages on the garage wall...Read more
. I have contacted a tradesman, the damage costs $500+ to fix. 2. The warranty service was not done properly. Places that were marked and require to be fixed were ignored. I have to make another warranty claim for these places. There were no apologies from Rawson, instead, according to the warranty manager, "we(they) have done more than you claimed", blaming me for the second claim and apparently I was too "fussy". His tone of voice makes me so uncomfortable and I do not like someone treating me like that. I have approached Rawson's warranty team, but unfortunately, he was the first point of call. It has been nearly a month since the last warranty service, feeling hopeless about their warranty service. A word of advice, you might want to compare the builders' warranty service before you make chose of choosing them as your builder.2 comments
An update about the second warranty claim (which to fix the damage and the leftovers from the first warranty service). Numbers of phone calls made to Rawson. Finally, another warranty manager agreed t... Read more
o meet me in the house, inspect the damages and the leftovers. Turned out, the previous warranty manager came along with him. And in the front of me and the other warranty manager, the previous warranty manager starts complaining about me being "too fussy", they "did everything". What really annoys me is, it seems like the only reason that the new warranty manager came is to back up the previous manager. The inspection was very quick, the only answer I got, is "this is not Rawson's responsibility". Contact the Rawson warranty service team again, I been told by staffs there, saying "I'm just working as an admin, there is nothing I can do". Rawson's Hopeless Warranty Service, and I bet you don't want to go through all that.Rawson H.Rawson Homes
Hi Isabella,
We appreciate your feedback on the warranty service provided by Rawson Homes. This home has been tenanted and damage has been done during the course of that lease. Rawson Homes have gone... Read more
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JesusSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Great Experience from Rawson Staff during Pre-construction.
Staff from Rawson Homes Camden is very professional and have all the knowledge To help their client duting pre-construction period. We’re first home buyer and building a new ( dream) house is not easy but if you deal with this people, things is absolutely easy. Thanks to Hayley & Vanessa for the assistance and you both amzing..All the best..
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Jesus. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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- NSW, Leppington (HomeWorld)
- Verified customer
Excellent Customer Service
My partner and I could not be more happier with the service Elya has provided us. He has been very helpful, proactive and happy to answer all our questions and checks in on us on a regular basis. Being first home buyers it can be very overwhelming but with the support and communication Elya has provided us is the reason why we are building with Rawson.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Rach. We're so happy to hear you are off to a good start.
Kind regards
Rawson Homes
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MikeSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Great Pre-Construction process
Kellie Taylor was awesome! She double checked our build plan and found out that there should be a credit back for us and immediately raised a variation to fixed it. The Pre-Construction team were very helpful and patience with us being a newbie to property market. They're kind and patience with us being a newbie to property market in terms of answering all our questions.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Mike. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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Rob NSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Excellent Construction Process.
As a first home buyer, I couldn't ask for a smoother construction experience for our new home. My partner and I had a deadline to be into the home and Rawson delivered!! Tyrone was a great site supervisor with high attention to detail and kept us informed throughout construction. Also, a big thank you to Scott in their warranty team who was very organised and went above and beyond of us.
All in all it was a great experience and would highly recommend the team at Rawson! Thank you!
1 comment
Rawson H.Rawson Homes
Hi Rob,
Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.
We hope you enjoy your Rawson Home for many years to come.... Read more
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Burton
- 2 reviews
- NSW, Leppington (HomeWorld)
- Verified customer
Best customer service we received on our house hunt!
We're first home buyers that have been searching on the market for a while. We narrowed it down to a few builders we had been researching. To be quite honest, Rawson was not on our list but we thought we'd call up and have a look at the display homes anyway. When we phoned, we spoke to Elya from Sales for H+L packages and were immediately warmly welcomed. When we went in person that warmth was not only met but increased along with knowledge and genuine help with what we needed within our means. Even after we left, he checked in on us in a non a...Read more
ggressive way and remembered everything we were looking for, gave us options, advice and genuinely hoped the best for us. We went from not even giving 2 thoughts about Rawson to buying with them because of this. Elya is hands down the best help and made us feel like family. I couldn't recommend anyone more! Everyone we've dealt with after Sales have also been amazing. It's so refreshingly surprising in what can be such an overwhelming experience! Here's to hoping the rest of the stages are the same but after everyone we've dealt with so far, we're feeling good. Cheers Rawson!1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Burton. We're so happy to hear you are off to a good start.
Kind regards
Rawson Homes
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- NSW, Leppington (HomeWorld)
- Verified customer
One Step Closer :-)
My wife and I have just completed our pre-construction process with Rawson Homes. This process felt very simple and easy. The staff we got to dealt with along way have been amazing, friendly, knowledgeable and always offered practical solutions to requests. Our only minor issue was our PCA was changed mid process however we got lucky as new PCA was simply awesome. Our new PCA also kept us in the loop with everything, she took the time to understand our vision and can do attitude.
Our project details are:
Build location: New South Wales
Home Design Name: BALMORAL 35 MK I TREND FACADE
Development Approval/Building Approval Permit Number: CC 191055
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Vineil. We really appreciate you taking the time out to share your experience with us. Kind regards Rawson Homes
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asmita d.Sydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Wonderful and trustworthy builder and site supervisor to make sweet home with.
Me and my wife planned to built our dream house with Rawson Homes at Emerald hills in Leppington(lot no 6083) . we had our site supervisor Shaun, who was exceptionally helpful and made our dream home comes into reality which is so beautiful and happened a lot quicker then we expect. As being a first home owner, we had a lot of queries and Shaun helped us during construction period and after the handover as well, we couldn't have asked for a better supervisor. He was always there to help at all times. We are very happy with his professionalism and workmanship.
Highly recommend Rawson Homes and our site supervisor Shaun.
Many thanks
Prashanta Thapa and Asmita Dhakal Thapa
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Prashanta & Asmita. We hope you enjoy your home for many years to come. Kind regards, Rawson Homes
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- NSW, Leppington (HomeWorld)
- Verified customer
Happy home!
My family and I have recently moved into our new home and are extremely happy with the build and friendly service throughout the journey!
Once our land was registered, the entire process went fast.
Special thanks to our Site supervisor Shaun Pleace for a smooth build and all his fantastic help during and after the build, we couldnt have asked for a better supervisor. Also thank you to PCA Natalie Soto for her dedication and energy to getting us to site as quickly as possible.
Thank you Rawson Homes!
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Mel & John. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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Unsatisfied CustomerSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Highly NOT recommended if you have a budget and especially FHO
Like most users who come here for a recount of first hand experiences, I thought I'd share mine - given that I initially leaned towards Rawson Homes due to the positive reviews. I don't aim to discredit the other positive reviews here, but just to share my personal negative experience dealing with them.
[Note that my negative experience is limited to the first stage of builder-client process; the final tender was not signed due to lack of trust with Rawson Homes. I cannot comment on the building stage of the process.]
My partner and I met wit...Read more
h a Rawson Home's sales representative 16th June, 2022 to go through initial designs and scope out what they can offer. Our needs were communicated across, highlighting a budget of $280k for a build. After going through a full build on the computer, it was relayed to us that a build within the budget is achievable. We were told that a build of $300k would be the maximum - this is INCLUDING overestimations on a lot of items. This gave us hope as a few thousand over/below the $300k would still be manageable. Fast forward to two weeks later on 30th June, 2022 another meeting was held (during which other builders had been visited and draft quotes obtained). The contour plan of the map was provided to the sales representative. After the final details and inclusions were discussed, the total build of the house came to $303k. Provided this was still including the overestimations, it was acceptable despite exceeding initial budget of $280k. We double checked with the sales representative that our budget was priority (being FHO) and we were told that it would be fine. The "non-refundable" $950 on the tender was submitted paid based on this information and trust with the sales representative - which was our regrettable mistake. On 09th August, 2022 we are presented with the tender by the tender presenter at their office in Homebush. We were utterly speechless when we received a tender of $324k which was $20k over the expected price. After going through this draft tender, we realised that the overestimations were the same - however several other items were underestimated. The most significant being a garage which was originally quoted to be $10k turned out to be $20k. Upon discussing these differences with the tender presenter, even she was surprised by what the sales representative estimated. The best course of action advised at this point was to go back to the sales representative and work out what other items to "cut out".1 comment
Rawson H.Rawson Homes
Thanks for letting us know about your recent experience with Rawson Homes.
We take feedback like this very seriously and are sorry to hear of your concerns.
Kind regards
Rawson Homes
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AbhiSydney, NSW
- 2 reviews
- NSW, Leppington (HomeWorld)
- Verified customer
Happy to be with Rawson
We choose Rawson to build our first home in Sydney.
Construction is yet to start but so far we are very happy with the service.
Everything went as per the plan and the staff were very helpful at every stage of the process.
Personally we feel Rawson is a bit expensive than the other builders and we hope they justify it with quality and finesse.
Will provide more feedback upon handover of the house.
Would surely recommend Rawson to family and friends.
1 comment
Rawson H.Rawson Homes
Hi Abhi,
Thank you so much for taking the time to write out your experience and share it with us. ... Read more
We wish you all the best for the next stage! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
HarleenSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Very bad service
I won’t suggest Rawson homes to anyone in my life. They say something else to sign the deal and after that they never listen to clients. First of all they must educate their front end staff, who gave false promises. We are spending nearly 700,000 in construction and now feeling so frustrated . All the excitement for our new home is gone because they are taking it too long. For weeks and weeks they are not doing anything. In our case already 44 weeks passed and we don’t know when they are going to handover. They are just doing whatever they want. We spent 35,000 on staircase and they left roof access on top which I never saw in that place, it’s mainly in bedroom .
1 comment
Rawson H.Rawson Homes
Hi Harleen,
Thanks for letting us know about your recent experience building with Rawson Homes. We are sorry to hear of your concerns. We will private message you to find out more and get our team in touch with you.
Kind regards,
Rawson Homes
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JesminSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Home Sweet Home
I Just started my journey with Rawson Home from last week of December 2018. And now waiting for start the construction. I am very happy with the initial process that went through very smoothly. even though initially they advised me that time frame is six month but they make it within five months.
The team member i deal with so far all are excellent in service.
So far i have only one point that for Rawson home can improve for future clients benefit. If they can extend the time for colour consultation and external and electrical appointment t...Read more
ime then it would be convenient for a customer who is building for first time like me. It is hard to choose all the selection for a home within 2 to 3 hours . Its better if they explain all the things and give some time at least a day to take the decision. Other than all are very good so far. Now eagerly waiting for start construction. My thanks to all below team members of Rawson home. Rachel - Pre-Construction Administrator Katherine - Colour/Electrical Consultant1 comment
Rawson H.Rawson Homes
Hi Jesmin,
Thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that the team have been such a great help to you and have made your experience a positive one so far. ... Read more
We will pass on your feedback about colour consultation and external and electical appointment times. We wish you all the best for the next stage! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
Chifley 40Sydney, NSW
- 2 reviews
- NSW, Leppington (HomeWorld)
- Verified customer
Above and beyond service & expertise
We are currently in the pre-construction phase and extremely pleased with the service offered by our sales consultant Elya. Elya is extremely accommodating with his time, personable, friendly and very knowledgeable.
Elya is always willing to go above and beyond in meeting our expectations albeit answering any type of question and/or helping out where he can (in some cases after hours).
Elya upholds and transcends the reputation of Rawson in delivering a great service which gives us confidence in their deliverable product.
1 comment
Rawson H.Rawson Homes
Hi there,
Thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that Elya has been such great help to you and has made your experience a positive one so far.... Read more
We wish you all the best for the next stage! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Leppington (HomeWorld)
- Verified customer
First Class Service
Dear Rawson Homes
Firstly I would like to say we are currently in the construction stage with Rawson homes and as the completion is approaching we see it as the best time to give our thanks to our first point of contact with Rawson homes our sales consultant Elie haddad. Since we met Elie at the Emerald hills display he has been nothing short of incredible, since our initial tender appointments to pre-construction all the way to construction he has been there to assist us. There isn’t one time when he didn’t make us feel welcome; he has the sa...Read more
me enthusiasm when we visit the display centre to see him now than when we initially met him. For Rawson homes to have Elie as the first point of contact is a huge advantage. As well as design he was a huge part of why we chose to build with Rawson. His professionalism, communication and patience are just a few of his many traits and reasons why we went with Rawson and not another competitor. He has not been afraid to answer calls and emails outside of normal hours to ensure we are looked after. If it wasn’t for Elie we would most likely of gone with another builder. I would recommend anyone looking to build a new home to ask for Elie haddad as your consultant. Chris, Veronica & Michelle Choy1 comment
Rawson H.Rawson Homes
Hi Chris, Veronica and Michelle,
Thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that Elie has been such a great help to you and has made your experience a positive one.... Read more
We wish you all the best for the next stage of your build. - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Leppington (HomeWorld)
- Verified customer
Amazing service! - special mention to Elie
We are currently in pre-construction but we would like to say how professional and accommodating Elie was during the process. He ensured we were happy with all of our decisions and did not make us feel pressured to make them at any point in time.
Elie took the time to respond to phone calls and emails to answer all of our questions, even if that meant it was outside of regular work hours. We dealt with multiple other sales consultants working for a variety of builders and no one made as feel at ease with the process as Elie did, he truly appr...Read more
eciated that this was a big step for us and gave us all the time and information we needed. Elie’s communication was incredibly clear and thorough, which made the whole process a lot more enjoyable and exciting. Elie is a true asset to your company and we cannot thank him enough for his time, efforts and understanding through this process.1 comment
Rawson H.Rawson Homes
Hi Chris,
Thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that Elie was such a great help to you and made your experience a positive one.... Read more
We wish you all the best for the next stage! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
KanchanSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Excellent
Great and excellent service ! Will definitely recommend to all our family and friends. Special thanks to Hayley, our pre construction administrator for being very helpful and understanding .Thanks again!
1 comment
Rawson H.Rawson Homes
Hi Kanchan,
Thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that Hayley was such a great help to you and made your experience a positive one.... Read more
We hope you enjoy your home for many years to come! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Umesh M.asked
After fix out completion how long it will take for practical completion? It is In Leppington emerald hills.
1 answer
Hi Umesh,
For us it’s almost 3 months and might take another 1 to 2 months for handover.
It’s not at Leppington but we sign contract at leppington. House is actually at The Ponds.
Umeasked
Want to know about Handover date ?
No answers
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Rawson H.Rawson Homes
Hi Manish,
Thanks so much for your feedback on Ed. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.... Read more
We hope you enjoy your Rawson Home for many years to come! - Rawson Homes