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KanchanSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Excellent
Great and excellent service ! Will definitely recommend to all our family and friends. Special thanks to Hayley, our pre construction administrator for being very helpful and understanding .Thanks again!
1 comment
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- NSW, Leppington (HomeWorld)
- Verified customer
Great Customer Service - Kahila - Plan Presenter
Building my first home with Rawson and had major delays (dealing with 2 sales consultants, 2 Salaes Managers with little or no sympathy) with the tender process and was questioning myself if i made the right choice picking Rawson over the other 2 builder. Was sarting to lose faith until we had our planning meeting with Kahila & my faith was restored.
From the get go, Kahila provide great customer service, asking how our experience has been so far and after hearing all the issues we encountered with the tender process, sympathised and apologie...Read more
s on behalf of Rawson. This was the first time we got an apology. From that point i knew my luck had taken a turn for the better, Kahila explained how she runs her plan meeting and took her time to explain everything in so much detail and provided suggestions to better our home which i thought was absolutely fantastic!! As no point did i feel i had to make a decision right then and there (like i did with the tender meeting) and we finished off the meeting (which ran over by 30 min) with Kahila saying"Don't worry, I'll got in and bat for with management and see what i can do with all the poor customer service you have received". I left that meeting like a weight had been lifted from my shoulder. 2 days later i got an e-mail saying with management have agreed to reduce the cost of your home. Now that is customer service. I really hope all the plan presenters are exactly like Kahila. If not, i just hope your as fortunate as I was to get Kahila!1 comment
Rawson H.Rawson Homes
Hi Joe, thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that Kahila was such a great help to you and made your experience a positive one.
... Read more
All the best with the rest of your building experience! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Leppington (HomeWorld)
- Verified customer
Above and Beyond? - Maybe it's their Norm
I thought I would write to you regarding my experience with Rawson Homes.
My family and I were investigating the purchase of a block of land in the Sutherland Shire. We had identified one, however we wanted to do our due diligence on the block prior to making a formal offer. We visited approx. 6 builders, one of which was Rawson Homes and in particular Elie. I would like to congratulate Rawson Homes and in particular Elie for the professional manner our inquiry was handled, the best by a million miles. Elie went out of his way to ensure we had ...Read more
1 comment
Rawson H.Rawson Homes
Hi Steve,
Thanks so much for your feedback on Elie. We have a great team here at Rawson Homes and really appreciate hearing from happy customers - or "almost" customers in this case! We really apprec... Read more
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Find out how Rawson Homes NSW, Leppington (HomeWorld) compares to other Home Builders
Know better, choose better.
- NSW, Leppington (HomeWorld)
- Verified customer
Pre-Construction
I have just completed the pre-construction stage and everything has been excellent so far! The customer service from the Rawson Team has been A++.
Thank you so much! Can’t wait for the build to commence.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Julie. We love hearing such positive feedback. We hope you enjoy you new home for many years to come.
Kind regards
Rawson Homes
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- NSW, Leppington (HomeWorld)
- Verified customer
What a journey!
It was a journey, registration of the land took 2years. However we were updated and advised of progress with the helpful assistance with Rachel in pre-construction. Once construction commenced Tyrone became our supervisor making prompt progress including regular updates which overall made it a pleasure dealing with him. He is a young, professional and a knowledgeable supervisor and would build again because of the great experience.
In most cases he was the first to point out little issues during construction (which happens when building) and w...Read more
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- NSW, Leppington (HomeWorld)
- Verified customer
Happy with Rawson's Service and Construction of Our Home; Special Appreciation to Our Site Managers
We're very well satisfied with the service that Rawson provided to us through out the entire process which has been smooth and commendable. The staff were cooperative and shown enthusiasm and professional commitment. They managed the construction well and offered us quality home. We like their customer service and handover.
Special thanks and appreciation to our site managers Geoff and Tyrone.
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Questions & Answers
Umesh M.asked
After fix out completion how long it will take for practical completion? It is In Leppington emerald hills.
1 answer
Hi Umesh,
For us it’s almost 3 months and might take another 1 to 2 months for handover.
It’s not at Leppington but we sign contract at leppington. House is actually at The Ponds.
Umeasked
Want to know about Handover date ?
No answers
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Rawson H.Rawson Homes
Hi Kanchan,
Thank you so much for taking the time to write out your experience and share it with us. We are glad to hear that Hayley was such a great help to you and made your experience a positive one.... Read more
We hope you enjoy your home for many years to come! - Rawson Homes