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Burton
- 2 reviews
- NSW, Rhodes
- Verified customer
An amazing journey throughout pre-construction! Melissa is a superstar.
We had a great experience in the sales stage of our purchase with Elya (further details in our first review) and didn't know how it could match that same energy. But after finishing up the pre-construction stage, it truly has and more! It was such an amazing experience. Everyone in the company had a willingness to help us, even if they weren't dealing with us directly. From externals to internals, electricals, everyone was warm and such great help. This even includes the external companies we've dealt with: brickyard, landscaping and tile direc...Read more
t- all were so great! A special shout out to ALL the amazing, professional and intelligent women we dealt with throughout the pre-construction stage. You are all incredible! Gerry, Alyson, Chloe and Lisa who we dealt with directly in our appointments- you ladies were next level, thank you for all your help! But we seriously even had colour specialists who we didn't have for the appointment, wholeheartedly willing to help chase up info for us whilst we continued our appointment with Lisa so we wouldn't waste time. Just amazing. We came into this process understanding that there is never going to be a perfect building company, it just isn't realistic. We recommend this mindset as well as doing your research, talking to people you know or they know in the building industry and e-mail everything (even when you just get off the phone) so you have an e-mail trail. We had some miscommunication and misunderstandings at the start that affected our expectations in the pre-construction phase but even with that, we would have given Rawson 4 stars as they were always willing to help wherever possible. Having Melissa as our pre-construction administrator bumped it up to a solid 5 stars. We had another pre-con administrator first who was super lovely as well but then left the business. We were a bit anxious as we didn't want any confusion in the change over. Then Melissa called to introduce herself and all was well. Melissa brings not only hard work, efficiency, knowledge and an initiative to find out more if anything is unknown or miscommunicated, but most importantly she brought a sense of peace and calm that really added a blessing to our process. This brought us a reassurance that was met by action, not just words. Even in some mix ups, Melissa was always there to hear us out and chase up anything needing to be amended with a happy heart.
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KateSydney, NSW
- NSW, Rhodes
- Verified customer
Rawson Homes knockdown rebuild
We have just moved into our new home built by Rawson Homes. I can highly recommend them. They are very professional from the first meeting out at the display center to the last meeting we had with our Site Manager Daniel to hand over the keys. The entire build was enjoyable and worry free as we had total trust in Daniel and his abilities to deliver a high quality home in a very timely manner. He had high expectations of every tradesperson on site and every product installed and it shows. He managed our time expectations very well and kept us up...Read more
to date weekly on the following weeks plans. During the entire build I don't think he took longer than one hour to get back to us with any questions we had, and we had a lot! From the day the slab went down to the day we received our keys was 8.5 months and that included the Christmas break, our house is a two story five bed house. We are very happy with the quality of the build and already do recommend Rawson to our friends.Similar opinion? Write a review on ieatwords.com.au!
Dibya SubbaSydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Our Dream home
Building your dream home is wonderful experience if you are in good hands. For us, this journey has been smooth sailing from the time of our tender presentation to the construction phase. No of appointments and numerous small decisions that has to be made during the process and finding a balance to manage the cost without compromising on the quality of built is an arduous task and Representatives from Rawson homes at these different stages made it easy for us. Our special shout out goes to Melissa Tallis, our Pre-Contruction Advisor for her constant support throughout and managing few hiccups along the way. She sure is customer focussed and good at her craft.
- Dibya Subba & Surina Dongol
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- NSW, Rhodes
- Verified customer
Great experience with Rawson Homes
I have great experience with Rawson Homes during pre construction period. They are professional and helpful. They support us during the whole process and walk through all the issues with us. They offered reliable advice and suggestion, so we can work out all the problems with no worries. Thanks to their hard work, our house construction can start on time.
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Nam P.Sydney, NSW
- NSW, Rhodes
- Verified customer
Warranty Repairworks
I would like to single out Fred Younes (warranty supervisor) for commendation. We experienced major water leakage through our roof and ceiling during recent heavy rainfalls. Fred reassured us in our distress and organised for repair works in a very timely manner. We can't thank him and his dedicated team enough. We are very happy with the quality of the repair works. Fred is an asset to Rawson Homes.
Sincere thanks
Nam
1 comment
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ClaudsSydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Rocky Start, but STELLA finish!
It all started well. Picked the house - spoke to the salesman - organised the papers and we were ready to go. Plans get submitted to Council and our nightmare begins. Unfortunately I don't believe Rawson were ready to deal with Bayside Council. Long winded story, an additional 25k slapped on top of what we had already agreed upon. The selection process was pretty straight forward. Good quality fittings and great advise.
The DA is approved and the build begins. The build was pretty straight forward. Our Project Manager Brendan was fantastic. Ke...Read more
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Clauds. We really appreciate you taking the time out to share your experience with us. Kind regards Rawson Homes
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- NSW, Rhodes
- Verified customer
Completed on time without any issues
Cost was well within the budget and we are still in 3 months defects free period. There are some defects which is usual I guess and even after the handover, they called me to check if we have any issues.
I surely recommend Rawson if anyone is looking to build the house.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Niraj. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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RichardsSydney, NSW
- NSW, Rhodes
- Verified customer
Great transparency, integrity and communication, the final product was a Superior Home
We recently build a Rawson home (Seaview 36). From sales at Kellyville, to appointments at the Design Studio, Preconstruction and Construction, the team at Rawson went above and beyond to deliver a quality home. The Pre-construction Administrator, Design Studio Specialist(s), Site supervisor and Management Team all worked with us to deliver a superior home on schedule and more importantly to a high standard of quality. There were a few minor issues and these will be addressed in the following weeks. The Site Supervisor Steve, kept in contac...Read more
t with us regularly with updates on construction progress and followed up on questions and calls promptly. More importantly, we were impressed by the house that was delivered at handover and the Rawson Standard.1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Richards. We're so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes
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JordanSydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Great house but warrenty not that great
Rawson did a pretty good job in building our home but when we try to send them an email to fix some things around the house which should be under warranty they have not responded to both both my emails and it's been 2-3 weeks since my initial email. Very dissapointed in the post service of building the property.
1 comment
Rawson H.Rawson Homes
Thanks for letting us know about your recent experience with Rawson Homes.
We take feedback like this very seriously and are sorry to hear of your concerns. Can you please send us your job number, loc... Read more
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Tim TSydney, NSW
- NSW, Rhodes
- Verified customer
Great building, lovely home
We just had our home handover few weeks ago. There is no any issues with construction progress schedule, even our supervisor wanted to push it as earlier as possible. We are very happy with the good construction quality and finishing. No any issues after that rare biggest storm in thirty years. We are very satisfied with Rawson homes service and quality control during all the stages. Our site supervisor Chris Attard sent us progress updates every week, answered all our inquiries and questions very quickly every time. I saw him personally how to...Read more
check the construction details and then strictly request the workers for any rectify needed. He even came back to check for any small issues or concerns after handover when I called him. Big thanks to him, very professional, helpful, commitment to quality. Take away all our nervous. We had a great experience with Rawson Home and would definitely recommend.1 comment
Rawson H.Rawson Homes
Hi Bhargav, Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers. We hope you enjoy your Rawson Home for many years to come. Kind regards Rawson Homes
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Godforgiveyou666Sydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Love the customer service I have received from the pre-construction team.
it was a lovely process from the beginning from the sales team now move to pre-construction team, the sales agent Rosa warm handover myself to the next team, then the person who is assisting me is Melissa from the Pre-construction team, due to I work in the finance industry, no experience in construction or building in the past, it can be difficult to understand what is going on with my choice of the selection externally and internally section of the new house, Melissa has assisting me through the whole process, explained all details and proce...Read more
ss what do I need to do next and even assisting me with some issues I'm facing with demolition company who is nothing to do with Rawson. Amazing team work now I'm moving onto the exciting part of this process which is mid-construction part. I'm excited and very happy to say it was a smooth and easy process so far of the process. strongly recommend my friend and family to build with Rawson Homes, staffs there just amazing!1 comment
Rawson H.Rawson Homes
Thanks so much for kind words. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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CxdiamondSydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Patient and experienced pre construction team
NDR with Rawson - can be very challenging but we have been guided through every step of the way by a very supportive and experienced team. We have had our challenges in pre construction but have felt the benefit of the Rawson team at every step- Melissa has been incredible!
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Cx. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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AdrianSydney, NSW
- NSW, Rhodes
- Verified customer
About to commence construction! Wonderful experience so far.
After waiting for over 6 months to get our DA approved from council, we are finally ready to commence construction with Rawson. We have been through all pre construction phases from quote, contract, colour and selection process and now finally off to construction. We have been really well communicated with to date and in particular by Melissa who has simply been wonderful with her patience in our million questions as well as her proactive follow up along the way.
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Adrian. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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Jonathan SSydney, NSW
- NSW, Rhodes
- Verified customer
Excellent Post-Construction
We would like to extend our gratitude and commendation to Greg. He went the extra mile to attend to our calls (for small hiccups in our house as we just moved in on 20-Dec-2019). Even it's Christmas Day and he is not suppose to be working, he didn't hesitate to help us and even come to our aid minutes after we called him. He obliterated and make-up for the bad experience we had with our first site supervisor during the early stage of our built. For this we are truly grateful to Greg and also to Steve (our site supervisor).
1 comment
Rawson H.Rawson Homes
Thanks so much for your kind words, Jonathan. We really appreciate you taking the time out to share your experience with us and we agree, we are very lucky to have Greg and Steve on our team!
We wish you enjoy your new home for many years to come.... Read more
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JoySydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Excellent customer service and great communication from Rawson Homes team
Couldn’t have chosen any other builder than Rawson Homes. Chose this company due to their good reputation and glad they delivered up to our expectations. They were with us every step of the way from registration all the way to completion. Thank you so much Andrew our project manager for helping us and accommodating to all our needs. You made it a smooth sailing experience considering this is our 1st time purchasing a property. All issues we raised were addressed quickly and they made sure we were satisfied with the build and fitout. Thank you so much!
Joy and Paolo Alarilla
2 comments
Rawson H.Rawson Homes
Hi Joy,
Thank you for your feedback. We are glad to hear that Andrew has been so helpful!... Read more
We hope you enjoy your new home for many years to come! - Rawson HomesHi, my name is Joy Soriano-Alarilla not Zaman :) Please forward our feedback to Andrew Green as well. Thanks
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- NSW, Rhodes
- Verified customer
Thanks Rawson Homes for your high quality workmanship
We chose Rawson for their reputation for quality and weren’t disappointed at the end with the handover of our investment property. Andrew our site manager did a magnificent job of keeping us informed and ensuring the promised timeline of delivery is met too. The experience has been good. Thanks Andrew, Thomas and the Rawson team behind this project.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Buddyam. We're so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes
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BonSydney, NSW
- 4 reviews
- NSW, Rhodes
- Verified customer
Building Supervisor - gave us a high quality finished home and in a true Christmas Passion!! 10/10
As a couple, my wife and I, were anxious and excited for our first home as you would.
We are in awe when at the handover, the ever magnificent, Rawson Homes Site Supervisor James presented us a welcome pack that is like opening an Iphone - but much better. All the warranty and electrical/sewage, flooring and waterproofing diagrams are all in one place. This was the kind of service James took us on our journey from start to finish - always above and beyond what is expected from builders.
James was very caring as a person. Yet he managed our pr...Read more
oject really well with quality and with a fixed it attitude. He was our "go to man". We asked him things we had in mind and he delivered. He handed over the keys to our new home just in time for Christmas -and a bit of time to spare. This enabled us to arrange Crimsafe security screen doors, cameras to be installed via phone app viewing and IKEA furnitures to be put together with our family so we will have a lovely home for Christmas. To top it off we were able to assemble a Chrissy Tree with our best friends whilst admiring the beautiful home we have all built here.1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Bon. We really appreciate you taking the time out to share your experience with us. Kind regards Rawson Homes
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Guy L.Sydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Very happy with Rawson
Very happy with our home! Everything was done really well and looks great. Special thanks to our site supervisor: Brad, who was very easy to deal with and always went above and beyond with every detail of the house. Really impressed with his commitment to quality and going the extra mile with resolving all our issues. Also being our first home, we were obviously a bit nervous, but Brad took the time to answer all our questions and provided really helpful advice, and also kept us well informed throughout the entire process. Had a great experience and would definitely recommend.
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Guy. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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- NSW, Rhodes
- Verified customer
Rawson Don't Care
Communicating with Rawson has been a fruitless, frustrating experience.
We raised an issue about our vanity heights because they seemed low. When measured, they are 760mm to the top of the vanity and 770mm to the top of the basin.
When we questioned our Site Supervisor about this, we were told this is a Rawson standard height and nothing could be done. I asked to be shown where this was stated and was ignored.
I then followed up with Admin and the Construction Manager who both told me this was correct but still could not provide any docume...Read more
ntation. Two weeks after raising this issue, the Construction Manager decided that something could be done, however at our cost. We did not feel this was appropriate as we had not signed off on this height. He then said he had escalated the situation to Upper Management and they would contact me shortly. I was not contacted and had to chase up the Head of Construction a week later. Three weeks after raising this issue, he conveniently provided elevation plans that we had never seen before. This showed that the vanity should be installed at 800mm from the structural floor. He stated that after tiling, the vanity will be at a height of approximately 760mm. He also shared the construction plans of the Display Homes at Kellyville to show me that this height was consistent, however, what he didnt realise is that their Balmoral Display Home has vanities at 800mm+ from the Finished Floor Level (FFL). He then had to backtrack and say that when signing our contract we accept that our house will be different to display homes. The part of the contract that he referred to states that the building work must be in accordance with the contract. He and the Construction Manager have both stated that the contracts and plans don't include the vanity height so have they really built our vanity in accordance with the contract?1 comment
Rawson H.Rawson Homes
Thanks for letting us know about your recent experience with Rawson Homes.
We take feedback like this very seriously and are sorry to hear of your concerns.
Kind regards
Rawson Homes
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MohammedSydney, NSW
- NSW, Rhodes
- Verified customer
Excellent Pre construction process
Rawson homes was very transparent in dealing with the quotes and final cost, no surprises and they had a very transparent process with good communication through the pre-construction process. I was kept informed about the process all the time, they have a very good and professional pre-construction team. My construction is due to start in next couple of weeks, hope the construction process would be as smooth as it was pre-construction. Like to mention that my pre-construction advisor Annabelle was a star, provided great help and support to me during the entire process
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Mohammed. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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Rawson H.Rawson Homes
Thanks so much for your review, Nam. We're so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes