Rawson Homes Questions & Answers (page 2 of 5)

Run for the Hills Eric - forget any quoted price and prepare to spend the next two years consoling your crying partner who can't sleep at night because the quality of your dream home is so disgusting you can't even sell it on because it doesn't meet standards! Find another builder.

Absolutely agree with Leigh T. I regret going with Rawson for my new home. Rawson cannot be trusted. I paid $62,000 for the site costs on my almost flat land (15m x 28m). They put many styroform boxes to fill up underneath the concrete slab.

Would people who are not taller than 2 meters be happy with the rear window at 1.7 meters above the floor in the master bedroom?

None of my family members, relatives and friends is happy with the rear window at 1.7 meters above the floor in the master bedroom designed by Rawson. I am not told how high each window above the floor on my contract. The rare window at 1.7 meters above the floor is due to the structure of alfresco roof attached to the master bedroom wall. I cannot open the rear window without a chair and cannot see out the window to the backyard Therefore Rawson has to change the window at no cost to owner. Raswon should rectify this appropriate window to avoid the construction delay in the future otherwise NOT recommend people to choose the Huntley 31 plan with Rawson.

Rawson use "gesture of goodwill" so often when they attemp to rectify dodgy work.

If I understand your situation correctly,rawson are replacing windows that you are not happy with after you have signed off your final plans, during your final selection meeting rawson explains the windows on your plans as well as providing you with a sheet that explains the codes of the windows on your plans (every window on the plans has this) ie. ASD2146...this is a sliding door that is 2.1m high and 4.6 wide so by signing off your plans you have accepted your window sizes, if rawson have agreed to change them they have gone out of their way.
The reason for the delays can vary, as you have changed windows your plans need to be reviewed and re-certified, windows also affects your ERR rating and also needs to be reviewed. While waiting for new windows the scaffolding can’t come down and many trades can’t work till they have come down or till the windows have been replaced, think gyprock, Carpenter needs to do architraves and so on.
Rawson would have provided you a schedule with high level completion dates for the jobs, you can see if you are still within the set schedule for completion date, if it were me I would be cutting rawson some slack and let them get on with it and focus on quality rather than timings.

Hi Matt,

Thanks for your better explanation why the construction comes to a standstill. Both timing and quality are very important to me. Where in the signed constitution plans does it state how high each window was above the floor? I was told each window size but never been told how high each window was above the floor. Anyway, I thanks Rawson will solve their inappropriate window 1.7 meters above the floor of the master bedroom which is unacceptable height.

For two weeks, nothing done in my house. Just one washing machine moved from sitting area to Laundry. I was checking every day on the way home from work about the progress..

You will probably have several birthdays before you get handover. Just talking from experience!!!

Thanks for your response. Huntley 31 has only 188 square meters as internal area and I still have room of 45.7 square meters to build a granny flat as per Bayside Council emailed me. This means Huntley 31 does not fully utilise my land. No wondering all bedrooms, lounge, kitchen, bathrooms and rumpus are smaller than I expect. My land frontage is 15 meter wide. My new home has 1.5 meters wide left aside on one side and 3 meters left aside at the garage side. I will have to spend extra money to build a carport next to the garage to balance my house on my land. Two big rain water tanks located just behind the garage wall causes difficulty to build a granny flat behind the garage.

I had a meeting with the site manager this morning on 27/6/2018. He did not give me a positive response to lower the window in upstairs en-suite. He told me to get a chair to open the window (ridiculous solution!) This window is facing to the backyard (i.e. nothing to do with privacy requirements). I feel like I live in the prison room that I cannot see through the window to my backyard. Why can other brand new houses in my area (one block away from my land) under the same Bayside Council have big sliding windows facing to their backyard? Why am I forced to use all awning windows for my new home? Does it make sense a chair is required to open the window 1.7 meters above the floor in the bedroom?

Rawson Homes should lower the window in the bedroom at the back of the house or change it bigger that I can see out my backyard without a chair.

Huntely 31 obviously has a inappropriate design for windows!! No people would accept the window at 1.7 meters above the floor in the bedroom at the back of the house.

By the way, I paid $62,000 for the site costs but it seems to be over charged for the slab of Styroform boxes. I am very disappointed and very unhappy with my new home built below the street level. It could have built the same street level or a step higher than the street.

Never go with Rawson Homes again. I am very very regret to go with Rawson Homes for my new home.I chose the wrong builder

I'm not sure if you found the answer you were looking for, but the quality produced by this company is a complete disgrace and in many areas does not meet industry standard. You will be waiting years for results, be fed lies by the entire company, have multiple supervisors abandon your site, and then be intimidated into making payments when work has not been completed or professionally finished.
Industry professionals come to our house just to get their daily giggles. Happy to show you through if it helps you find another builder!

How long is a piece of string? Suxteen months since the slab was laid and possibly another four??? Seriously, i've had two birthdays since slab was laid and quite possible i will have another!!

I regret going with Rawson Homes for my new home. Skip them if you can

Thanks

We're currently building with Rawson and we are very happy. Our pre- construction admin Melanie was fantastic, the most efficient woman I've ever met. Our site supervisor is excellent too, he's very accommodating and is really on top of what's happening on site.

We are currently also looking at purchasing land in the sandpiper stage at Fern Bay. Rawson have been ok so far we are just a little bit worried about their heavily one sided contract. Have you had any problems with contracts?

We are still very happy with Rawson. Our site supervisor DB is fantastic and deals with any little problems almost before we realise they're problems! We seem to be moving along at a cracking pace with a great build quality so far, and we can't wait to get our keys and move in to our beautiful home.

Hey CReed, I can tell you that building with RH is as painful as delivering a baby, so I will never go back to RH ever again.

1. They have massive issues on the project management, so they are always behind the schedule.
2. Their workmanship is also very poor, I'll say below the industry average. Quite often you have to ask them to get things rectified, but refer to point 1, you won't get them fixed on time.
3. very bad customer service. The construction manager will never reply your emails and answer your phone calls, so you have to swear at them so they understand.
4. The thing I hate the most about RH is that they are lack in integrity. Never keeping their promises, as well as engaging in deceiving conducts.
So if you are ready for fights and legal proceedings, go ahead with RH, and you won't be disappointed.

Hi CReed,
Yes, it seems that Rawson Homes in NSW has better reviews than in the ACT and after our build was completed late last year I can see why the ACT branch has such poor reviews. We built with Rawson because of the reviews I read from NSW. I have met several of the people who have built with Rawson in our suburb and the neighbouring suburb and it seems like the same story. Unresolved issues, delays to the contract, etc.
We had unexplained delays to the construction which resulted in a delayed completion date. When we requested the liquidated damages that are identified in the contract (HIA template), I was told that Rawson management will not pay the liquidated damages due to rain delays that I was not notified within the period specified in the contract. The contract states that the all delays to the completion date shall be notified to the customer within a specified time (I think it was 7 days) of the occurrence. I believe this means that all rain delays need to be notified to the customer within the specified time identified in the contract, not at the end of the contract. Rawson is a member of the HIA and they should meet the HIA ethical standards especially if they are using the HIA contract.
I also have many major unresolved issues that have not been rectified. Its been more than three months since some of the issues have been identified and coming up to 6 weeks since I have spoken to anyone at Rawson.
If you want to go with Rawson in the ACT then, good luck.

Our build with RH in Canberra is having similar problems with poor project management and scheduling of work. We are now past our end of contract date, with no apologies or even notification of wet days that might have delayed the build. Looking at handover in February instead of before Christmas, pretty disappointing.

1 year 9 months.
Make a baby instead. Then have another. Then you'll only have a few months to wait for your home!

Leigh T - that's too funny. We had a 1yo and my wife was just pregnant with our second. We now have 2 and our youngest is 14 months old!! Rawson still haven't finished wrecking our house!

Yes i received that from my landlord but the electrican doesnt supply a phone number for outside hours viccaro group. I had a lovely man from Rawson come first thing monday and organise them to come wednesday but still left me with my main switch tripping after 15mins having to leave it off for 2 hours all day sunday.

New post now.
Work still not completed .
Have your customers call me for a real person evaluation

Hi
I am currently in the exactly the same boat. I have Rawsons upper management phone numbers and e mail address. They will run you round and around in circles and provide bandaid fixes for there mistakes. Jason our project manager would not like to communicate via email. Talk to me on the phone he said. Rawson have now promoted him to a area supervisor.

He is a good used car salesman.

I paid a big lesson and regret going with Rawson