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MInhSydney, NSW
- NSW
- Verified customer
Perfect Warranty Works.
Mr Scott, Who is Warranty Manager at Rawson warranty Department, he is absolutely honest and fabulous. He has done fantastic works for my house. We would like to thank to MR Scott and Warranty Department. Thank you very much Mr Scott again, hope Rawson has more employees like him. Thanks God for me to meet him.
1 comment
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JSmith35MELBOURNE
- NSW, Elara, Marsden Park
- Verified customer
Huge shout out to John
We were delighted to have John as our site supervisor. He treated our home as though it were his and the care and attention to detail that he showed at every stage of the build made the entire process stress free and enjoyable for us. Thank you John for our lovely new home.
1 comment
Rawson H.Rawson Homes
Hi JSmith,
Thanks so much for your feedback on Kane. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.... Read more
We hope you enjoy your Rawson Home for many years to come! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Rhodes
- Verified customer
Completed on time without any issues
Cost was well within the budget and we are still in 3 months defects free period. There are some defects which is usual I guess and even after the handover, they called me to check if we have any issues.
I surely recommend Rawson if anyone is looking to build the house.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Niraj. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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KellySydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Highly recommend Rawson
We built with Rawson recently and we were impressed with the service, speed and quality construction. Kane was our site manager and he had done a brilliant job with our house. He’s always quick to respond to our messages. We spotted some defects at inspection stage and were all sorted out before handover, ie. chipped window, bathtub tap too short, lights weren’t per our selection etc. All defects were fixed within a week time. Kane also managed to get considerable amount of progress during Xmas/NY holiday season, which helped us move in to our ...Read more
dream home even sooner! David at Marsden Park was our sales consultant. He was amazing at following up our requests and drawing out plans to suit our need. Thank you to the Rawson team. We would choose Rawson again if we are to build our second house.1 comment
Rawson H.Rawson Homes
Hi Kelly,
Thank you for your feedback. We are glad to hear that Kane has been so helpful!... Read more
We hope you enjoy your new home for many years to come! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
RichardsSydney, NSW
- NSW, Rhodes
- Verified customer
Great transparency, integrity and communication, the final product was a Superior Home
We recently build a Rawson home (Seaview 36). From sales at Kellyville, to appointments at the Design Studio, Preconstruction and Construction, the team at Rawson went above and beyond to deliver a quality home. The Pre-construction Administrator, Design Studio Specialist(s), Site supervisor and Management Team all worked with us to deliver a superior home on schedule and more importantly to a high standard of quality. There were a few minor issues and these will be addressed in the following weeks. The Site Supervisor Steve, kept in contac...Read more
t with us regularly with updates on construction progress and followed up on questions and calls promptly. More importantly, we were impressed by the house that was delivered at handover and the Rawson Standard.1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Richards. We're so happy to hear you love your new home. We hope you enjoy it for many years to come.
Kind regards
Rawson Homes
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Adrian AdamsSydney Surrounds, NSW
- NSW, Kellyville (HomeWorld)
- Verified customer
Perfect New House Build
I recently dealt with Rawson Homes to build a new house on land I had purchased. From the sales stage to completion, I have received excellent service from Rawson Homes.
I found that at sales stage, Rawson were transparent and clear with what is included and what is not, open to making changes I had requested and bring this in at the correct price point for me.
During the planning stage, Rawson continued to be open, clear and efficient. Every appointment I had ran on time and were extremely detailed.
From the commencement of build I received...Read more
1 comment
Rawson H.Rawson Homes
Hi Adrian, Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers. We hope you enjoy your Rawson Home for many years to come. Kind regards, Rawson Homes
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T HSydney, NSW
- 2 reviews
- NSW, Kellyville (HomeWorld)
- Verified customer
Impressed with our quality home and great project manager
Our home in Mount Colah is almost complete with Rawson Homes and we couldn’t be happier. We had our walk through yesterday and we went through the entire build with our site manager Jesse. Nothing was too hard for Jesse, he was so patient with us and very accommodating. He made sure we were completely satisfied with all aspects of the house and checked off all items. He is very knowledgeable and good at providing ideas re landscaping. He has made the process with Rawson Homes very smooth and we are very grateful for his assistance. My parents w...Read more
ere especially very impressed with the quality of the build. They have built other project homes and rate Rawson at the top of the list when it comes to quality. We have another project with Rawson in Hornsby coming up and we look forward to having Jesse as our project manager. We are sure to expect another perfect experience and quality home. Thank you Jesse, thank you Rawson Homes. Regards, Sarah and Jonathan1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, TH. We really appreciate you taking the time out to share your experience with us. Kind regards Rawson Homes
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Beth G.Hunter Region, NSW
- NSW, Thornton (HomeWorld)
- Verified customer
Great pre-construction experience with Rawson
We've just been handed over to the construction phase of our build and despite being first time builders with lots of plans and expectations, the process has been wonderful.
We initially had so many plans for changes and variations based on a plan and display home with Rawson that we felt would suit our block and our needs. Rawson have been great to deal with through the variations that led to becoming a custom build with custom facade. After doing some research we found Rawson homes were fair with their pricing but also a great company to dea...Read more
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Beth. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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- NSW, Elara, Marsden Park
- Verified customer
Thank you John
The Rawson construction quality is good but there is a mismatch with the initial signed contract and the drawing which we did not realize as we were thinking it should be fine (because we are not architect).
However, we should definitely thank Rawson for assigning John as a supervisor to our building - he is awesome, he took care of our building like he is building his own house, he was very clear in explaining the progress of the construction and picked up couple of defects that we wouldn't have seen and any concerns we raised he just made it and accommodated our requests.
He is very friendly and helpful pre and post construction as well.
1 comment
Rawson H.Rawson Homes
Hi Sandya,
Thanks so much for your feedback on John. We have a great team here at Rawson Homes and really appreciate hearing from happy customers.... Read more
We hope you enjoy your Rawson Home for many years to come! - Rawson HomesSimilar opinion? Write a review on ieatwords.com.au!
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RaymondNew South Wales
- NSW, Elara, Marsden Park
- Verified customer
Great Job Rawson and John
Thank you Rawson for sending John as our site supervisor. John is very helpful and accommodating from Day 1 until post handover. John is also a quality worker ensuring that work is done properly. John explained everything for us to understand better what is happening to our construction and keeping us updated.
We will recommend Rawson Homes definitely. Thank you John.
1 comment
Rawson H.Rawson Homes
Thanks so much for your kind words, Raymond. We really appreciate you taking the time out to share your experience with us and we agree, we are very lucky to have John on our team!
We wish you enjoy your new home for many years to come.... Read more
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JordanSydney, NSW
- 2 reviews
- NSW, Rhodes
- Verified customer
Great house but warrenty not that great
Rawson did a pretty good job in building our home but when we try to send them an email to fix some things around the house which should be under warranty they have not responded to both both my emails and it's been 2-3 weeks since my initial email. Very dissapointed in the post service of building the property.
1 comment
Rawson H.Rawson Homes
Thanks for letting us know about your recent experience with Rawson Homes.
We take feedback like this very seriously and are sorry to hear of your concerns. Can you please send us your job number, loc... Read more
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Isabella WangSydney, NSW
- 3 reviews
- NSW, Leppington (HomeWorld)
- Verified customer
Terrible
1. Post-warranty service (mostly re-printing jobs), the wall at the garage has been damaged (where all the leftover construction materials & prints located). Called Rawson, the warranty manager keeps denying their responsibility. Not only refuse to fix damages but also accuse me of lying and use bad words on the phone (I have to hung up the phone, couldn't tolerate someone saying bad words to me). Despite the fact that the warranty manager and I have checked the house prior to the warranty service with no discovery of damages on the garage wall...Read more
. I have contacted a tradesman, the damage costs $500+ to fix. 2. The warranty service was not done properly. Places that were marked and require to be fixed were ignored. I have to make another warranty claim for these places. There were no apologies from Rawson, instead, according to the warranty manager, "we(they) have done more than you claimed", blaming me for the second claim and apparently I was too "fussy". His tone of voice makes me so uncomfortable and I do not like someone treating me like that. I have approached Rawson's warranty team, but unfortunately, he was the first point of call. It has been nearly a month since the last warranty service, feeling hopeless about their warranty service. A word of advice, you might want to compare the builders' warranty service before you make chose of choosing them as your builder.2 comments
An update about the second warranty claim (which to fix the damage and the leftovers from the first warranty service). Numbers of phone calls made to Rawson. Finally, another warranty manager agreed t... Read more
o meet me in the house, inspect the damages and the leftovers. Turned out, the previous warranty manager came along with him. And in the front of me and the other warranty manager, the previous warranty manager starts complaining about me being "too fussy", they "did everything". What really annoys me is, it seems like the only reason that the new warranty manager came is to back up the previous manager. The inspection was very quick, the only answer I got, is "this is not Rawson's responsibility". Contact the Rawson warranty service team again, I been told by staffs there, saying "I'm just working as an admin, there is nothing I can do". Rawson's Hopeless Warranty Service, and I bet you don't want to go through all that.Rawson H.Rawson Homes
Hi Isabella,
We appreciate your feedback on the warranty service provided by Rawson Homes. This home has been tenanted and damage has been done during the course of that lease. Rawson Homes have gone... Read more
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StephenSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
New Home with Rawson
Very happy with our Rawson Home. John was a pleasure to work with throughout the construction process. He accommodated all our requests and continued to be helpful after handover.
The pre-construction process could be approved with better clarity in how inclusions/exclusions are communicated. Again, happy with the construction process and the final product.
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Stephen. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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JoelSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Thank you Rawson and Kane
Thank you Rawson for great job done in the house. Everything is perfectly done. Thank you for assigning the project to Kane. He is very accomodating with all our inquiries. Very helpful. We are very satisfied in how everything turned up. It very easy stress free process from the beginning.
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Joel. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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bediSydney, NSW
- 2 reviews
- Rawson Homes
- Verified customer
It was very good
Our Pre Construction Administrator Sheridda was brilliant. She was very helpful and she did an amazing job in making all our paperwork process smooth. She answered all our queries and concerns and also went beyond her normal role for making this process easy for us. I hope our next building phase will be as easy as the Pre construction phase with Rawson homes.
1 comment
Rawson H.Rawson Homes
Thanks so much for kind words, Bedi. We really appreciate you taking the time out to share your experience with us!
Kind regards
Rawson Homes
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- Rawson Homes
- Verified customer
Amazing journey with Rawson Homes
It was an exciting journey from start to finish with Rawson Homes. From pre-construction approvals till Handover was a smooth sail. Go our home few days back.
Our Site Supervisor John Abboud was great thought the construction process. He has provided timely updates during all phases. His attention to details is awesome as he pointed out minor defects during our inspection which we wouldn’t have noticed. Everything was done prior to handover and really happy with the work at the finish.
Thank you so much John and Rawson Homes for all the effort to put our dream home to life.
Regards
Lot 315 Horizon
1 comment
Rawson H.Rawson Homes
Hi Anil, Thanks so much for your feedback. We have a great team here at Rawson Homes and really appreciate hearing from happy customers. We hope you enjoy your Rawson Home for many years to come. Kind regards, Rawson Homes
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- NSW, Elara, Marsden Park
- Verified customer
Rawson Home and Land package
John was a great ss to have, he was very thorough and made sure the build was completed perfectly. He picked up on many defects that we wouldn’t have seen, and any issues we did raise were corrected very quickly. A great guy to deal with right to the end!
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Luke. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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- NSW, Elara, Marsden Park
- Verified customer
Excellent job from John
We got our brand new home today. John has done an excellent job. He’s a very good person and very helpful. Also, have a very good knowledge of house construction. We highly recommended that he’s very good asset to the Rawson Homes. We are really happy with his work. Thank you Very much John for all your commitment to put out a very beautiful house for us. Best Regards from Lot 318 Horizon.
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Ann! We hope you enjoy your new home for many years to come.
Kind regards
Rawson Homes
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The reviewer stated that an incentive was offered for this review
JesusSydney, NSW
- NSW, Leppington (HomeWorld)
- Verified customer
Great Experience from Rawson Staff during Pre-construction.
Staff from Rawson Homes Camden is very professional and have all the knowledge To help their client duting pre-construction period. We’re first home buyer and building a new ( dream) house is not easy but if you deal with this people, things is absolutely easy. Thanks to Hayley & Vanessa for the assistance and you both amzing..All the best..
1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Jesus. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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Thean LeanSydney, NSW
- NSW, Elara, Marsden Park
- Verified customer
Booking to Pre-Construction
Our package was $60k discount, $20k off land (great), $20k off built (used to upgrade flooring and higher ceiling package) and $20k landscape voucher (fully used up standard package by landscaper) we purchased in Jul 2022.
Paid deposit - loan approval - land contract - built contract - tender presentation - land settlement - external, electrical, tile appointment, variations, Plans approved by Council, sign final plans and landscape - Rawsons estimation team approved - file to site supervisor - begin construction
Small hiccup when signing la...Read more
nd contract and loan approval (lack co-ordination between legal and built department) (loan approval needing both land and built contract but built contract, Rawsons only issue after land contract is signed, plus there is due date on land contract for the discount to apply, got cooling off clause in land contract to solve this, previously no cooling off). Overall pleasant experience from booking to pre-construction. From Sale person to pre-construction admin, we were guided through each process and all our questions answered, very helpful. Rawsons pointed out some variations in design plan that made sense (vanity height, same flooring on entry and laundry, external internal colour matching), and was practical for us, based on their experience, which we appreciate very much. They gave tips to prepare for each presentation and lots of homework to prepare. Pre-construction admin gave timely update and alerts on our next actions. Excited that home is progressing to next stage, construction now. Hope for a good and smooth built.1 comment
Rawson H.Rawson Homes
Thanks so much for your review, Thean. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes
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Questions & Answers
Di Hasked
Hi I built with you and handover was sept 2017
How long is warranty and builder defects. The rain this weekend has exposed some issues. I dont want to give a bad review on here yet as hopefully you will be replying and following up Monday Morning. Please could you PM me or get someone to call
4 answers
Rawson H.Rawson Homes
Hi Di H, We are dissapointed that you have had this experience. May we request for your job number and location via pricate message?
how do i Private message?
Rawson H.Rawson Homes
Hi Di, I have sent you a private message which you can respond to.
alexasked
Hi Rawson homes, I love your work and home but have some issues with a new house that I’m building with Rawson in box hill NSW. I don’t want to go public and ruin everyone hard work. I have few questions/issues to raise with Rawson . Can some help me out
2 answers
Rawson H.Rawson Homes
Hi Alex, Thanks for letting us know about your recent experience with Rawson Homes.
We take feedback like this very seriously and are sorry to hear of your concerns. Can you please private message us with your build number, location and best contact information so we can get in touch?
Kind regards
Rawson Homes
thanks, How do I submit a private message
L BZasked
With these reviews, am scared of building a home. What can make someone trust?
No answers
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Rawson H.Rawson Homes
Thanks so much for your review, Minh. We really appreciate you taking the time out to share your experience with us. Kind regards, Rawson Homes