Re-Creation Health Clubs

I bought my son a temporary membership allowing him a set number of visits the gym. Went in and asked about a simple program for him, as he'd never worked out in a gym before. The guy at the front desk could not have been less interested or more arrogant and mumbled something about personal trainers and extra costs. It seems we interrupted his social media pursuits.
It won't be long before someone injures themselves on one of their machines and lazy staff who can't be bothered to show new members how to use them will be to blame. It's staggering to think a business that suffered this much during lockdowns would treat new customers this way. Never again!

Good luck if you want to terminate your membership. They will be rude and make things as difficult for you. Loyalty does not matter. Don’t be fooled by the 14 days notice period. If you give notice a day after your billing day (which means you’ve already paid 2 weeks in advance), they will still FORCE you to pay another final payment so you will end up having to give 27/28 days notice. Unreasonable and rude bunch of people.

After relocating to South Melbourne, I could no longer attend the Burwood East gym. I was advised that I would need to pay $5 per visit to attend the South Melbourne gym. Otherwise I would need to quit and re-sign in South Melbourne. You cannot quit via email or phone however - you need to waste time going out there to do it in person. This is just a scam to make it difficult for you to cancel your membership. Not impressed in the slightest.

All they care about is making money. This gym has no idea how to retain loyal customer and all they want to do is charge and or increase their fee. They have charged me ridiculous dishonour fee of 14.80 and because I'v
now moved to a month to month contract I have to pay a $20 dollar activation fee every time if my contract runs out. Gonna stick to Anytime fitness next door. Much better \ cleaner facility and im sure they will look after their customers. I have asked the manager to waived the $20 charge but said "NO" . Sad as i have been a customer over a year .So much for being a regular.

Regarding payments, if it’s auto debit, the text is not in time for us to make the payment as they unnecessarily charge $15 extra while they say you call and make the payment after the text. And to cancel the contract, you have to pay the entire amount. Text messages are delayed so make sure you remember the exact dates and don’t rely on their text of auto debit. Also some equipment’s are out of service most of the times. I regret taking the membership.

This place is horrible not enjoyable at all equipment is very old and the crèche is TERRIBLE. My son was shoved in the corner in the pram with the hood down fully awake and the management did nothing but ignore the situation.

Just generally bad service and not very friendly at the Hampton gym. The classes are too packed and the price is expensive for what you get.

Direct debit mistakes, three different amounts messaged owed money.Double dipped into account twice,from two different accounts.Want to charge late fees for their mistakes. Disappointed will cancel membership

Totally rubbish they make you come into the gym to cancel your registration, it is in their "Terms of Condition", my reason for cancelling was I lived too far away. They threaten debt collectors at the drop of a hat if you suggest just cancelling your credit card. Just a bunch of money grabbing thugs.

They are using bad language dont have mannera to talk with costumers
Nd cant help if u need any service

Some good points like new machines but doesn't make up for terrible staff. The trainers seem pretty ordinary and sometimes give out some bad advice. The overall service is the worst part. Very rude, sleazy and arrogant trainers. Worst customer service in Melbourne!!

Iv'e recently joined the Keysborough Re-Creation, and am very impressed with the large amount of equipment they have to offer for the price I'm paying. The club is very clean compared to other gyms I've been too, and also looks very well maintained. The team seem to be very friendly and helpful and I am always greeted with a 'Hi' and "Bye'. My only negative, is that I wish other users would put the weights away after themselves, but this can't be put on the gym for others poor etiquette!!

Childcare facility closing so how are u meant to keep fit if u have children. Not enough equipment always have to wait. Bathrooms are filthy, toilets aren't cleaned, benches are full of hair. No one uses towels at gym. Hardly any personal trainers as management don't know how to run a gym.