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Real Funeral Insurance Questions & Answers
6 questions from our users
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
Satpal Singh G.asked
Up to what age do I have to my monthly on cover of $15000
1 answer
Customer RelationsReal Insurance
Hi Satpal, thanks for getting in touch. If you could please send us a private message with your contact number and the best time to call you our Service team would be happy to help you with your request.
Regards
Tess
davidasked
I've been with another provider for 15 years. Would your company provide the same level of service for 2 persons and accept/honour the amount from the other provider?
1 answer
Greenstone F.Real Insurance
Hi David, thanks for your enquiry. We encourage you to give us a call on 1300 665 287 so we can assist further, thanks.
alibabaasked
Why is it that my benefit does not increase although I am paying the fortnightly premium?
1 answer
Customer RelationsReal Insurance
Please send us your contact details in a private message here: www.facebook.com/Real.Insurance so we can contact you to assist with your enquiry. Thank you
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