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Grant JTasmania
Great
Just what I needed. Everything was easy to setup and the policy I found to be good value even when i had to check to make sure everything was up to date that was easy.
Thanks
1 comment
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WayneIllawarra, NSW
I'm happy
Was easy to set up funeral insurance, but when I tried to get cover for life I was unable to for enjoying alcohol in the last five years, that's a bit rough
2 comments
Customer RelationsReal Insurance
Hi Wayne,
Thank you for taking the time to share your feedback with us. I am sorry to hear that we were unable to assist with your life insurance. However, I am pleased to hear of the ease in which yo... Read more
u were able to set up your funeral policy. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information. Kind regards, Jessica
Customer RelationsReal Insurance
Hi Wayne,
Thank you for providing us with the opportunity to look into your experience. When applying for Life Insurance, we do ask a series of health and lifestyle questions to determine your eligibi... Read more
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RebeccaSouth East Queensland, QLD
Perfect when you are on the penison
It easy to understate the profits of my policy. Allows me to have a friend on my policy which makes a big difference to his life. I can rest easy knowing my daughter will get my hold benefit
1 comment
Customer RelationsReal Insurance
Hi Rebecca,
Welcome to the Real Insurance family. We are pleased to provide you cover suitable to your needs. Thank you for taking the time to share your experience with us.
Kind regards
Sharon
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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This is exactly what I want can't live without it
It was easy to set up my policy that I have now I have home and content insurance funeral insurance and car insurance with you now thank you for your help
1 comment
Customer RelationsReal Insurance
Hi Vaughan Geoffrey,
What a fantastic review. We are thrilled positive feedback and to hear that we have been able to assist you not only your car and home and contents, but now your funeral insuran... Read more
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MichaelMid North Coast, NSW
Happy how fast it was but can't hear that good but all good tho
It was fast to set up and talk thu it all thanks for that iam happy the way thay did it on the phone but didn't hear that good tho but we worked it
1 comment
Customer RelationsReal Insurance
Hi Michael,
Thank you for taking the time to share your feedback with us. I am pleased to hear you were happy with how efficient this policy was set up over the phone, but disappointed you experienc... Read more
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This is a necessity that I cant live without.
Yes this policy is good value it would be good though if real insurance would consider to continue the accidental death policy until the cover ends,this policy was easy to set up.
December 10th 2022 Update: This is still a necessity that I cannot live with out.
Even though this is ongoing, I still believe that this should be guaranteed cover if something happens to me when I die. In my case it isn't about my wishes,its about decisions that I have needed to be made.
Update: This is a necessary cover that I cannot live with out.
I spoke to so...Read more
meone at the cemetery to get a idea of the costs involved,who replied,that no one cares,all people are worried about is that I am dead. I don't know if this is true or not but my main concern is having enough funding to cover the costs.6 comments
Sometimes unpredictable and unexpected circumstances can and do happen,its important to understand that this is only a possibility and its over something that might not happen,for example,Centrelink c... Read more
an still stop my pension and facs housing services can still ask me to leave,even if I have legally done nothing wrong,and if this happens it means there is a possibility that I could go homeless and it might mean I could have to go bankrupt if this happens,but please understand that this is only a possibility it might not happen,unfortunately there are a lot of very greedy people out there and for these reasons why I need to rely on these services to stay well in the community,in my case it isnt about being greedy,its about my health and safety and well being and having enough money to survive. I am trusting real insurance in good faith to do the right thing,when that sad day happens, I dont want anything dangerous happening and there is to be no fowl play.For privacy and safety reasons why as well as for security reasons why could you please make sure that this will remain private,thankyou for your help and ongoing assistance, Greg.At least I know that I am covered when that sad day happens I can rest assured that I am covered and family wont have to worry and be a burden on my funeral costs.
Customer RelationsReal Insurance
Hi Gregory Jonathan R.,
Thank you for reaching out to us. To protect your privacy, you will need to remove this review from product review as you have made your comments public. Regarding funeral arra... Read more
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Mandy F.South-Eastern Region, NSW
Great peace of mind having this in place
Great value and easy to set up just knowing my family will be taken care of when I'm gone gives me great peace of mind would recommend this company to any one
1 comment
Customer RelationsReal Insurance
Mandy F.,
Welcome to the Real Insurance family. It is our pleasure to be able to offer cover suitable to your needs and peace of mind for your family. Thank you for sharing your experience and for the great recommendation.
Kind regards,
Sharon
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Donald R.Hunter Region, NSW
Living with a sense of security.
After my wife's death in Jan 2018 Real was extremely quick in expediting the payment on her account, within 48 Hours.
I have since continued my own Funeral Fund as I have found this policy to be of very good value and very easy to establish.
2 comments
Customer RelationsReal Insurance
Hi Donald,
I am sorry to hear of the passing of your wife and wish to extend our sympathy to you and your family. We appreciate your kind words and are pleased to hear that we were able to provide sup... Read more
Thank you your response means a lot.
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MargaretGreater Melbourne (Metropolitan), VIC
perfect
Simple and Easy to apply for. Good value for money! Price goes down every 5 years.
Staff were friendly and helpful.
Explained everything well. Highly Recommend!
All done over the phone. Thank you.
1 comment
Customer RelationsReal Insurance
Hi Margaret,
Thank you for your kind words and recommendation, we really appreciate it. I am thrilled to hear of the ease in which you were able to set up your policy and of the great service that you... Read more
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Twas so easy. Hassle free!,
Was very easy to set up. Customer service rep returned the call within seconds of requesting a quote online. He was thorough. Explained everything very well. Very flexible in terms of value to be insured.
1 comment
Customer RelationsReal Insurance
Hi Sonia,
Welcome to the Real Insurance family. I am thrilled to hear of the great service you received after obtaining a quote online and that you find your policy to be good value. Thank you for sharing your experience.
Kind regards,
Sharon
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DannielleGippsland, VIC
- 2 reviews
Very happy
Staff were friendly and helpful and yes quality insurance and easy to set up. And all done over the phone. Very happy with the service I received today Thank you
1 comment
Customer RelationsReal Insurance
Hi Danielle,
What a lovely review. It is always a pleasure to receive positive feedback and to hear the ease in which you were able to set up this valuable protection over the phone. Thank you for c... Read more
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JordySouth East Queensland, QLD
- 8 reviews
Affordable, Peace of Mind
It was easy to apply for and is affordable. Instead of going up every year, the policy becomes more affordable as the years pass. Goes down every 5 years so you know you will be able to afford it as time goes by.
1 comment
Customer RelationsReal Insurance
Hi Jordy,
What a great review. We are delighted to hear that we can offer cover suitable to your needs at an affordable price, and that you like the option that your premiums go down every five year... Read more
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GailGreater Melbourne (Metropolitan), VIC
- 2 reviews
A bit pushy!
I was calling for information after my husbands death but found myself locked into a policy when I said I wanted to share with my family. My fault but I was in a vulnerable position.
I was also told that within 10 minutes I would be emailed a copy of the policy as well as being sent a hard copy in the mail. In his words :
I could begin to read it before the mailed copy arrived. This survey is all I have received 24 hours later!
4 comments
Customer RelationsReal Insurance
Hi Gail,
Thank you for bring your experience to our attention, as we take these matters very seriously. We would appreciate the opportunity to look into your experience and I have sent you a private m... Read more
Customer RelationsReal Insurance
Hi Gail,
Thank you for providing us with the opportunity to look into your experience. Your feedback has been passed onto the relevant department for coaching and training purposes. If you have still ... Read more
Thank you Jessica. I have not received the email copy ( and have checked my spam and junk mail) nor have I received the hard copy.
In light of this I have decided to NOT take up funeral insurance wit... Read more
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David Clark
- 2 reviews
funeral insurance
the customer service was excellent. i felt he really wanted to help me. he answered my questions, however, there weren't many because he was so thorough. the policy was set up in no time. my husband and i are very happy.
1 comment
Customer RelationsReal Insurance
Hi David,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and of the great service that you have received from our team.
Kind regards,
Jessica
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PEARLNorth-West & West coast, TAS
- 2 reviews
- 1 like
Much like clock work everything went smoothly.
Yes I think the policy is good value. Yes very easy to set up.Yes I had a claim and it was resolved in a week.The longest part was the time mailing forms to and fro.
1 comment
Customer RelationsReal Insurance
Hi PEARL,
Thank you for taking the time to share your kind words on your experience with us. Please accept my deepest sympathies for your loss. Thank you for trusting Australian Seniors to care for your insurance needs.
Kind regards,
Rebecca
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SusanVictoria
Easy set up via 'phone
Decided on funeral insurance, called Real as have other insurance with them already. Very easy over the phone, great value for money, flexible policy, professional and helpful agent, immediate email with full policy details. All in all very easy to set up.
1 comment
Customer RelationsReal Insurance
Hi Susan,
What a wonderful review. I am pleased to hear that on contact us you found our representative to be helpful and professional as they guided you with ease to set up this valuable funeral pro... Read more
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TinaMetropolitan Adelaide, SA
Best decision I ever made
Made a brave decision to join the policy following joining the 50s club. It will be so helpful to my loved ones. The customer service was fantastic, information provided was very useful.
1 comment
Customer RelationsReal Insurance
Hi Tina,
Thank you for taking the time to share your experience and welcome to Australian Seniors. I am thrilled to hear of the great service that you have received and that we can provide you with th... Read more
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Carol R.South East Queensland, QLD
- 2 reviews
Real Life Insurance Funeral flexi plan - very easy to organised great customer service
Policy is good value. Anthony was excellent with commication and explained very well, keep up the great work. I have lodged my claim, feedback was instant, and all settled within 20 minutes
1 comment
Customer RelationsReal Insurance
Hi Carol,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received from Anthony and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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ColleenMetropolitan Adelaide, SA
To have the assurance of coverage!
Yes, the policy was what was needed & it was an affordable fortnightly payment. Knowing I am covered & will not be a burden on my family is very important to me.
1 comment
Customer RelationsReal Insurance
Hi Colleen,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and the peace of mind, knowing that you are covered.
Kind regards,
Jessica
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Jane Jean JanineSydney, NSW
They listen
I got quotes from other companies real was not the cheapest but they were a company that listened to what I wanted and did not just read off a script
1 comment
Customer RelationsReal Insurance
Hi Jane Jean Janine,
Welcome to the Real Insurance family. I am thrilled to hear of the great service you received when obtaining a quote from us, and that you found our representative really listened... Read more
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Questions & Answers
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
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Customer RelationsReal Insurance
Hi Grant,
de you with the peace of mind, knowing you are covered. Kind regards, JessicaThank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that we can provi... Read more