Staff member didnt listen (Asheika)
Her actions have caused a major problem
Cant pick up hire care or drop car into repairers as now dont have anyone to help
Booked in car for the wrong day
Didnt send sms for address of hire car company
I have neck and head injuries due to accident and its making it difficult to do things and this has push my stress levels thru the roof
I understand we are all going thru issues but please just listen to your customers

It's like poking myself in the eye with a toothpick. Ever since they moved the call centre overseas, real insurance has sadly become real annoying. I organised car insurance and the payment for some reason didn't go through. No one bothered to tell me. I've been driving around uninsured. What was once a promising company has become a totally inept institution of 3rd world moronity.

I called real car insurance today to help as the website would not let me log in and got told by the operator that my premium would go up because she is helping me over the phone. What a absolute joke you guys are. Im already paying for a service and you want to charge me to talk to someone on the phone.

I cancelled my car insurance policy last December before renew automatically but they renew it and delayed refund my payment even though call them, email them till now 2th Feb

Have lodged claims 3 times in 16 mths 2 not my fault .Each time service, repairs were organised quickly and profesionally .Cannot fault this car insurance company .Price wise was better than coles insurance. Would recomend to anyone .I'm in melbourne .So can only speakk for here.

It was a terrible experience, nobody bothered to read over 20 emails from me. I had to take it to the AFCA to even get a response from the insurance company.
The repair company took my car for a week, forgot to do half the repairs, and i had to take it back the next day all over again!
Nearly 3 months to even process the claim, then 2 weeks without a car.
I cant wait to no longer be with real insurance.

I have only been with real insurance for a short time but when someone hit my car and I had to lodge a claim with them they were great to deal with. Very friendly and straight forward and since it was the first time I've ever been in an accident I was unsure regarding the process and what to do and they were really helpful and willing to explain the process. The panel beater wasn't overly close that they said I had to use however the service from them was great and they had my car fixed back to new within a few weeks after the accident. So far very happy!

The policy I got was of good value, even changing policies was no hassle.
When lodging my claim it only took a couple of days before I received an email telling me that my claim was approved and that the excess has been waived.
I have been with Real Insurance for at least 5 or more years now and when I relocated to the country my pay by the month policy went down by half.
Didn't require roadside assistance.

I have been with Real Insurance for a number of years for motor vehicle, home and contents and funeral insurance. I have unfortunately had to make a couple of claims over the years and I have received exceptional customer service at all times

I have had only good things to say regarding the response that I have received from them on all of my several policies that I have had with them with the only hiccup being that I forgot to advise my change of postal address. definitely their fault for not guessing...….

I'm in the secund year whit you.. Thanks for your service hope to be a good driver like the last 29 years whit no claims..I did not have any claims whit your company

I've compared many insurance service providers, but RI was the most affordable insurance by a distance to it's competition!! flexible plans to suite my usage and great customer service, it's just common sense to go with RI!

Very disappointing and frustrating experience. Waited for 6 weeks to get paid but turn out that we couldn’t agree with the amount because they refused to paid all the receipt provided. Now, we were told to escalate it to the dispute and maximum time is 45 days. Seriously? How long should we wait more? We have lost a lot of money from this accident and it’s not my husband’s fault. What insurance is for then? I thought to get us covered.( these are my previous review)

After a week

Our claim was resolved after 1 week in internal dispute. Got paid with all our receipts. Total waiting time is 7 weeks.

Why pay comprehensive insurance when you only drive 5000 kms annually? Pay as you drive will save you lot. Having been with Real Insurance for the last 10 years, I am very happy with their service

Professional and courteous service. Dealt with the facts we discussed down

to the nitty gritty of my personal requirements for my vehicle. Very impressed with what the product has to offer me and my wife. Was made to feel special.