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plumbossPerth, WA
- 15 reviews
Easy Claim Pet Insurance
Policy from 2010 to 2020. Premiums started at $45/month ended up at $150/month for a Premium policy.
Knowing how expensive VET's bills can be we thought it was a good idea to insure our puppy.
We used the insurance a couple of times for the first couple of years and being reimbursed the correct amount was never a problem, usually in 3 to 4 days of submitting the required information, all done electronically, easy.
During the last 4 years and especially the last 18 months we were at a Specialist Vet regularly with a bad shoulder injury and was...Read more
costing up to $400 every 3 months in consultations and medications, and again, claiming was never a problem. I didn't know the policy would end up costing so much, it may be a good idea to read the small print. Reel Pet Insurance was a positive experience for us and can recommend it.
3 comments
Hi Alisa.
Unfortunately no, we recently had to say goodbye as the pain was to much him.
Missing him, but happy he is not in pain.... Read more
Customer RelationsReal Insurance
Hi Plumboss,
I'm really to sorry to hear of your loss and humbled that we have been able to assist in difficult times. We really appreciate you sharing your experience with us and wish you and your family all the best.
Kind regards,
Alisa
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Got Real and it’s real easy
Was easy to apply for and the Real team as so helpful.
I have recommended Real to family and friends and work colleagues.
I haven’t claimed anything as I have just registered.
1 comment
Customer RelationsReal Insurance
Hi Bronwyn,
It's wonderful to hear our helpful team member was able to set your policy up with ease and that you're happy with your cover. Thank you for taking the time to share your recommendations, we really appreciate it.
Kind regards,
Alisa
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The reviewer stated that an incentive was offered for this review
AlanaPerth, WA
Better value than my current insurer
Good value. Easy to set up. Fast, efficient, friendly, polite, helpful customer service. I just joined Real Inside today. Better than current insurer. Amount paid is more than current insurer.
1 comment
Customer RelationsReal Insurance
Hi Alana,
Welcome to Real Insurance! It's delightful to hear of the ease in which your policy was set up and that you received such great customer service from our helpful team members. I'm glad you ... Read more
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DeniseCentral Queensland, QLD
- 3 reviews
My dogs have been insured with Real for 8 years . Excellent service over this time
my only complaint is recently it has taken months to get my refund back, Maybe the vet is slow to submit them, A claim from October was paid in February
2 comments
Customer RelationsReal Insurance
Hi Denise,
I am sorry to hear of the delay in your recent claim. We would appreciate the opportunity to look into your experience and I have sent you a private message to obtain further information. H... Read more
Customer RelationsReal Insurance
Hi Denise,
Thank you for providing us with your details. I understand that one of our team has reached out to discuss your concerns and will be looking into the feedback you have provided.
Kind regards,
Jessica
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KathleenMetropolitan Adelaide, SA
Fantastic Service!
Great value for money! We lodged a claim and it was so easy to claim and fast return for payments, overall a fantastic service and I'm so glad that we have real insurance
1 comment
Customer RelationsReal Insurance
Hi Kathleen,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim and that we could efficiently finalise this for you.
Kind regards,
Jessica
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VirginiaSouth East Queensland, QLD
Highly recommended - easy to use and friendly service
I have just signed up for my fourth doggie insurance policy with Real Pet Insurance. Experience has demonstrated that the insurance is worth every cent in premiums to provide adequate care for my dogs often at short notice when the unexpected happens. Real Pet Insurance are very friendly and easy to deal with. They answer all of my questions clearly and the online claim facility is so easy to use. I am very happy with this service, and recommend it to people who are looking to insure their pets.
2 comments
Customer RelationsReal Insurance
Hi Virginia,
Thank you for sharing your kind words and recommendation, we really appreciate it. I am thrilled to hear of the great service that you have received and that we could provide you with sui... Read more
You are welcome. You guys were there for us when our late doggo went through cancer treatment for the better part of a year, and we put a lot of claims in for his many vet visits. After he succumbed t... Read more
o the cancer and passed away, you sent us a touching condolence message, and it meant a lot. So, since adopting the next doggy members of our family, we have returned to you guys for our pet cover. Thank you!Similar opinion? Write a review on ieatwords.com.au!
Going with RPI was the biggest mistake I ever made for my pet care!
Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They've not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it - total scam!
1 comment
Customer RelationsReal Insurance
Hi Natasha,
I am sorry to hear about your experience. We would appreciate the opportunity to look into the service that you have received. I have sent you a private message to obtain further information.
Kind regards,
Jessica
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Adam M.Sydney, NSW
- 2 reviews
Garbage, doing everything possible to avoid claims! avoid!
Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.
1 comment
Customer RelationsReal Insurance
Hi Adam M.
I am sorry to hear about your claim experience. I understand your claim is being reviewed, however I would like the opportunity to have a senior team member look into this further for you... Read more
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Susan WebsterSydney, NSW
Fantastic cover for my fur baby
So easy making a claim, my vet sends the claim through on line for me, only takes a few days to get payment into my account, would not be with out pet insurance for my dog, you just don't know what can happen,
1 comment
Customer RelationsReal Insurance
Hi Susan Webster,
What a heart-warming review. I am very pleased to hear the ease in which you are able to make a claim through your vet and delighted that your claims are paid efficiently. Thank you ... Read more
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broadybobGreater Melbourne (Outer), VIC
- 9 reviews
Gratitude of Claims Service
Brilliant online claims service. It is so simple to Lodge and then to receive payment within a few days was sensational. I am an ex insurance employee. Great service indeed .
1 comment
Customer RelationsReal Insurance
Hi broadybob,
What a fantastic review. I am thrilled to hear you find making a claim online efficient and that you are delighted to receive your payment within a few days. Thank you for sharing your ... Read more
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magpyMetropolitan Adelaide, SA
- 2 reviews
Great Customer Service
Today I spoke to Rafael with regard to a claim I had submitted. Not only did she take the time to check my claim but she also rang me back to advise me she had expedited my claim and it was in the final stages of being settled. To me this was going over and beyond any service I could have expected and I would recommend this customer service officer to everyone.
1 comment
Customer RelationsReal Insurance
Hi Magpy,
Thank you for your kind words and recommendation, we really appreciate it. I am thrilled to hear of the great service that you have received from Rafael and that she was able to assist with ... Read more
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Jody RobertsonHolt 2615, ACT
- 2 reviews
Excellent and reliable
I have had this policy for about 5 years and have never had a complaint. Claims are reviewed and finalised promptly. Very happy and have just covered a second pet under the same policy
1 comment
Customer RelationsReal Insurance
Hi Jody,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received when claiming and that we can provi... Read more
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WillroCentral West, NSW
Claims are always paid promptly within 10 days which is a lot faster than RSPCA pet insurance
Have found staff to be friendly and professional. No problems with the phone service. I found that my claims were always paid promptly and the service is much better than with my last insurance company.
2 comments
Customer RelationsReal Insurance
Hi Willro,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and that we can assist with your claims.
Kind regards,
Jessica
Since I am a pensioner Real Pet Insurace has given me peace of mind knowing that I can always afford vet treatment for my much loved pet.
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Lorraine PSouth East Queensland, QLD
- 2 reviews
Fast easy claims service
With the high costs of Vet Bills and things that go wrong with animals these days I wouldn't be without it. The fact that you can lodge claims electronically and money comes through within a couple of days is excellent. I have never had any issues with lodging claims its simple and easy as long as you have all the correct paperwork from the Vet.
1 comment
Customer RelationsReal Insurance
Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you have been able to submit your claims online and that we can provide you wit... Read more
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JeanetteWheatbelt, WA
Perfect I have piece of mind now
Policy was perfect. I have life and funeral cover with Real insurance and wouldn’t go anywhere else. Staff were amazing in explaining information and giving me plenty of options. Amazing
1 comment
Customer RelationsReal Insurance
Hi Jeanette,
Thank you for taking the time to share your experience with us. I am pleased to hear of the great service that you have received from our team and that we can provide you with the peace o... Read more
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Don’t pay claims
Have been with them for about four years. Pay premiums fortnightly - about $75 per fortnight for two small dogs. Lodged a claim for a vet bill of $80 and it was refused because the vet notes stated that my dog MAY have scratched her eye after being groomed two days before. Claim refused due to complications following grooming. A) may or may not have been complication following grooming and B) why should it matter. It could have been caused by windy weather too, which had been experiencing around the same time. Been paying them about $75 per fortnight, and this vet bill was for $80.
2 comments
Customer RelationsReal Insurance
Hi David,
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. I have sent you a private message to obtain further informat... Read more
Customer RelationsReal Insurance
Hi David,
Thank you for providing us with the opportunity to look into this. Your feedback has been passed on for coaching purposes.
Kind regards,
Jessica
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Best thing for our Pet!!
Good value policy. Quick response to approvals and claims. Good system for protection of your pet/s. Peace of mind that our pet is covered.
Easy to communicate with and Real Life Insurance pleasure!
1 comment
Customer RelationsReal Insurance
Hi Daphne,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that your pet is covered and that we can assis... Read more
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TysonGreater Melbourne (Inner), VIC
Great policy. Too many phone calls.
Policy is great and the best I could find however while I was exploring other options and doing some homework I received 4 phone calls in 12 hours asking me to complete the sign up process. Didn’t need or want 1.
1 comment
Customer RelationsReal Insurance
Hi Tyson,
I am sorry to hear about your experience and that you received unwanted calls. I would like to look into this further for you and I have sent you a private message requesting some addition... Read more
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Great cover!
Great with my current pet so my new pet is now covered with Real as well. I have been with Real for 11 years and they have looked after me
1 comment
Customer RelationsReal Insurance
Hi Vicki,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear that we have been able to provide you with suitable cover for both of your pets... Read more
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GlennPerth, WA
Brilliant service
Great policy, great value and good time management on funds to be returned. We have been with Real before we collected our puppy 4 and a half years ago. Great focus on customer care.
1 comment
Customer RelationsReal Insurance
Hi Glenn,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to assist with your claims and provide support, where needed for your grown puppy.
Kind regards,
Jessica
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Questions & Answers
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Customer RelationsReal Insurance
Hi Plumboss,
ank you for sharing your experience with us, we appreciate your continued loyalty and support. Kind regards, AlisaI'm glad to hear your claim experiences have been met with ease and that we have been able to help in times of need. I hope your dog is recovering well after their shoulder injury and th... Read more