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Reviews

4.3

22 reviews
5
(16)
4
(2)
3
(1)
2
(0)
1
(3)
  • Value for Money
    4.2 (19)
  • Transparency
    4.4 (18)
  • Customer Service
    4.6 (19)
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plumboss

plumbossPerth, WA

  • 15 reviews

Easy Claim Pet Insurance

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Real Insurance
Customer RelationsReal Insurance
plumboss
plumboss
Real Insurance
Customer RelationsReal Insurance

Hi Plumboss,
I'm really to sorry to hear of your loss and humbled that we have been able to assist in difficult times. We really appreciate you sharing your experience with us and wish you and your family all the best.
Kind regards,
Alisa

Got Real and it’s real easy

published

Was easy to apply for and the Real team as so helpful.
I have recommended Real to family and friends and work colleagues.
I haven’t claimed anything as I have just registered.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets0 pets
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Bronwyn,
It's wonderful to hear our helpful team member was able to set your policy up with ease and that you're happy with your cover. Thank you for taking the time to share your recommendations, we really appreciate it.
Kind regards,
Alisa

The reviewer stated that an incentive was offered for this review

Alana

AlanaPerth, WA

Better value than my current insurer

published

Good value. Easy to set up. Fast, efficient, friendly, polite, helpful customer service. I just joined Real Inside today. Better than current insurer. Amount paid is more than current insurer.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
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Denise

DeniseCentral Queensland, QLD

  • 3 reviews

My dogs have been insured with Real for 8 years . Excellent service over this time

published

my only complaint is recently it has taken months to get my refund back, Maybe the vet is slow to submit them, A claim from October was paid in February

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance

Hi Denise,
Thank you for providing us with your details. I understand that one of our team has reached out to discuss your concerns and will be looking into the feedback you have provided.
Kind regards,
Jessica

Kathleen

KathleenMetropolitan Adelaide, SA

Fantastic Service!

published

Great value for money! We lodged a claim and it was so easy to claim and fast return for payments, overall a fantastic service and I'm so glad that we have real insurance

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Kathleen,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to submit your claim and that we could efficiently finalise this for you.
Kind regards,
Jessica

Virginia

VirginiaSouth East Queensland, QLD

Highly recommended - easy to use and friendly service

published

I have just signed up for my fourth doggie insurance policy with Real Pet Insurance. Experience has demonstrated that the insurance is worth every cent in premiums to provide adequate care for my dogs often at short notice when the unexpected happens. Real Pet Insurance are very friendly and easy to deal with. They answer all of my questions clearly and the online claim facility is so easy to use. I am very happy with this service, and recommend it to people who are looking to insure their pets.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
2 comments
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Customer RelationsReal Insurance
Virginia
Virginia

Going with RPI was the biggest mistake I ever made for my pet care!

published

Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They've not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it - total scam!

Claim MadeYes
Claim Resolution Time3+ months
Claim DateSeptember 2018
Claim ApprovedNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Natasha,
I am sorry to hear about your experience. We would appreciate the opportunity to look into the service that you have received. I have sent you a private message to obtain further information.
Kind regards,
Jessica

Adam M.

Adam M.Sydney, NSW

  • 2 reviews

Garbage, doing everything possible to avoid claims! avoid!

published

Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateDecember 2022
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Customer RelationsReal Insurance
Susan Webster

Susan WebsterSydney, NSW

Fantastic cover for my fur baby

published

So easy making a claim, my vet sends the claim through on line for me, only takes a few days to get payment into my account, would not be with out pet insurance for my dog, you just don't know what can happen,

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
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broadybob

broadybobGreater Melbourne (Outer), VIC

  • 9 reviews

Gratitude of Claims Service

published

Brilliant online claims service. It is so simple to Lodge and then to receive payment within a few days was sensational. I am an ex insurance employee. Great service indeed .

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
magpy

magpyMetropolitan Adelaide, SA

  • 2 reviews

Great Customer Service

published

Today I spoke to Rafael with regard to a claim I had submitted. Not only did she take the time to check my claim but she also rang me back to advise me she had expedited my claim and it was in the final stages of being settled. To me this was going over and beyond any service I could have expected and I would recommend this customer service officer to everyone.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Customer RelationsReal Insurance
Jody Robertson

Jody RobertsonHolt 2615, ACT

  • 2 reviews

Excellent and reliable

published

I have had this policy for about 5 years and have never had a complaint. Claims are reviewed and finalised promptly. Very happy and have just covered a second pet under the same policy

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Willro

WillroCentral West, NSW

Claims are always paid promptly within 10 days which is a lot faster than RSPCA pet insurance

published

Have found staff to be friendly and professional. No problems with the phone service. I found that my claims were always paid promptly and the service is much better than with my last insurance company.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance

Hi Willro,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and that we can assist with your claims.
Kind regards,
Jessica

Willro
Willro

Since I am a pensioner Real Pet Insurace has given me peace of mind knowing that I can always afford vet treatment for my much loved pet.

Lorraine P

Lorraine PSouth East Queensland, QLD

  • 2 reviews

Fast easy claims service

published

With the high costs of Vet Bills and things that go wrong with animals these days I wouldn't be without it. The fact that you can lodge claims electronically and money comes through within a couple of days is excellent. I have never had any issues with lodging claims its simple and easy as long as you have all the correct paperwork from the Vet.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Jeanette

JeanetteWheatbelt, WA

Perfect I have piece of mind now

published

Policy was perfect. I have life and funeral cover with Real insurance and wouldn’t go anywhere else. Staff were amazing in explaining information and giving me plenty of options. Amazing

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
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Don’t pay claims

published

Have been with them for about four years. Pay premiums fortnightly - about $75 per fortnight for two small dogs. Lodged a claim for a vet bill of $80 and it was refused because the vet notes stated that my dog MAY have scratched her eye after being groomed two days before. Claim refused due to complications following grooming. A) may or may not have been complication following grooming and B) why should it matter. It could have been caused by windy weather too, which had been experiencing around the same time. Been paying them about $75 per fortnight, and this vet bill was for $80.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2022
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance

Hi David,
Thank you for providing us with the opportunity to look into this. Your feedback has been passed on for coaching purposes.
Kind regards,
Jessica

Best thing for our Pet!!

published

Good value policy. Quick response to approvals and claims. Good system for protection of your pet/s. Peace of mind that our pet is covered.
Easy to communicate with and Real Life Insurance pleasure!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Tyson

TysonGreater Melbourne (Inner), VIC

Great policy. Too many phone calls.

published

Policy is great and the best I could find however while I was exploring other options and doing some homework I received 4 phone calls in 12 hours asking me to complete the sign up process. Didn’t need or want 1.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Great cover!

published

Great with my current pet so my new pet is now covered with Real as well. I have been with Real for 11 years and they have looked after me

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Glenn

GlennPerth, WA

Brilliant service

published

Great policy, great value and good time management on funds to be returned. We have been with Real before we collected our puppy 4 and a half years ago. Great focus on customer care.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateSeptember 2022
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Glenn,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to assist with your claims and provide support, where needed for your grown puppy.
Kind regards,
Jessica

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