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Easy and straightforward
Called to add my puppy to my pre existing plan, everything was explained well, information given well. Have been with Real insurance for years, always great with claims, never had an issue at all.
1 comment
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2 dogs always perfect service
the policy is great for us. 5 to 6 days for the claim to be resolved.we have been with real insurance with 2 dogs for over 6 or 7 years. 1 of our dogs had extensive procedures done at the animal Hospital and died of cancer 4 days after the first visit cost well over $3600 they paid us 75% of this with in 24 hrs .
2 comments
Customer RelationsReal Insurance
Hi Hira,
Thank you for sharing your experience with us. I am pleased to hear that we have been able to support you during some tough times, by ensuring your claims are resolved efficiently. I am sor... Read more
Thank you
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Whiskey pantsCentral, SA
- 2 reviews
Very satisfied
Ive been with real pet insurance for a few years now, whilst we have never had to make a claim on one of our policies (and hope it stays that way) we have made numerous claims on our other pet and have had all his claims paid out.
we have great peace of mind having the two policies for our fur babies, knowing its there should they require special vet treatments.
The funds were paid back within a couple days and the pet portal is easy to use and submit claims.
1 comment
Customer RelationsReal Insurance
Hi Whiskey pants,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your claims and that we can continue to provide you with ... Read more
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Find out how Real Pet Insurance Standard Accident & Illness Cover compares to other Pet Insurance
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Jenny M.Metropolitan Adelaide, SA
- 2 reviews
Super quick to recieve refunds
we have been with Real Pet Insurance for 8 years now.
We have never had any issues claiming with the policy.
The claims are really easy to submit and receiving the refund is very quick
1 comment
Customer RelationsReal Insurance
Hi Jenny,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist in providing support for your pets, when needed.
Kind regards,
Jessica
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MyraSydney, NSW
Pet insurance gives us confidence in that pet care is affordable.
We have been using Real Pet insurance for some years now for our two dogs.
We always receive our insurance payment within a very short time after seeing the vet.
This gives us confidence that we can afford our pet care.
1 comment
Customer RelationsReal Insurance
Hi Myra,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we can assist in providing you with the confidence and peace of mind, knowin... Read more
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SandraNortheast, VIC
Must have for a pet owner who loves their animals
I have had Real Pet Insurance for my 2 dogs for over 3 years now. When ever I have had a claim it has been lodged and repaid within a few days.
1 comment
Customer RelationsReal Insurance
Hi Sandra,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear that we have been able to assist in providing support for your pets, when needed.
Kind regards,
Jessica
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ValerieGreater Melbourne (Metropolitan), VIC
Fast and fair
Ted, our Cavoodle, had an ear infection. Real insurance reimbursed 80% of the treatment costs and kept us informed of the progress of the claim. Very efficient. Great communication and prompt reimbursement. Very satisfied
1 comment
Customer RelationsReal Insurance
Hi Valerie,
What a wonderful review. I am thrilled to hear that after submitting your claim for Ted’s ear infection, you were kept well informed of your claim progress and you received your reimburse... Read more
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gmunyard
- 2 reviews
Very happy with the results.
As time has progressed, one of our pets has required more attention and we have found Real Pet Insurance of great value and support. This has included reimbursements for surgery and medications that would have put a severe strain on our budget at the time.
1 comment
Customer RelationsReal Insurance
Hi gmunyard,
What a kind review. I am sorry to hear that one of your pets has needed more attention as they’ve aged. However, pleased we have been able to support you through the treatment your pet n... Read more
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KarinaSydney Surrounds, NSW
Extremely helpful
One of our dogs passed away and we had to have our other dog checked out. The compassion shown towards us was lovely and the help was great. Helped make a sad process quick and easy.
1 comment
Customer RelationsReal Insurance
Hi Karina,
Thank you for your review. I am sorry to hear of your dog’s passing and wish to extend our deepest of sympathies to you for your loss. It is reassuring to hear that our representatives ar... Read more
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poor cover
this policy is terrible value, doesn't cover for anxiety disorder which Realpet state is a behavioural problem - which it is NOT. I've been paying for 8 years and I will cancel as soon as I can - which is not until the end of my year. also can't cancel when I want to!! misleading.
3 comments
Customer RelationsReal Insurance
Hi Kate,
I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Kind regards,
Sharon
Customer RelationsReal Insurance
Hi Kate,
I understand that a senior team member has been in touch with you today and in recognition for your loyalty, an agreement has been reached and your concerns have now been addressed.
Kind regards,
Sharon
yes, thank you Sharon, I have been very happy with the agreement and especially with the recognition that I have actually been paying since 2011. I appreciate the time taken today, it is just s ahem that the Real Pet policies require that! Kate
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AmbroseaPerth, WA
Perfect support and communication
Yes, I felt that real life pet insurance helped with my claim as soon as possible they were very easyto talk to. I have been with uses for 2 years thiono gncomi
1 comment
Customer RelationsReal Insurance
Hi Ambrosea,
What a heart-warming review. We are delighted to hear that when making a claim you found our representative easy to talk to and your claim processed without delay. Thank you for sharing your experience with us.
Kind regards,
Sharon
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Questions & Answers
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Customer RelationsReal Insurance
Hi Caroline,
I’m glad to hear this was such a simple and informative experience for you and I appreciate you taking the time to share this with us.
Kind regards,
Alisa