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Premium Accident & Illness Cover, Standard Accident & Illness Cover, Classic Accident & Illness CoverReviewer Photos & Videos
Mike TSouth East Queensland, QLD
- 2 reviews
I pay for years, then you don't seem to want me to claim!!
I have paid a lot of money over a period of about 11 years, to insure my pet. I wanted to claim for the very first time ( an amount of about $160, not much!), and the process is frustrating, full of obstacles, and close to impossible to navigate. Not much help from your team, I was tempted to just give up, but persevered on principle.
1 comment
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DeborahSydney, NSW
Disappointing
Been with real for 11 years. Had to chase this claim three times. Very upsetting considering I had to have my little cat euthanised. Made a very sad time more difficult.
2 comments
Customer RelationsReal Insurance
Hi Deborah,
I am sorry to hear of your experience and the passing of your cat. Please accept my deepest of sympathies for your loss. I have sent a private message requesting some additional informati... Read more
Thank you Sharon
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poor cover
this policy is terrible value, doesn't cover for anxiety disorder which Realpet state is a behavioural problem - which it is NOT. I've been paying for 8 years and I will cancel as soon as I can - which is not until the end of my year. also can't cancel when I want to!! misleading.
3 comments
Customer RelationsReal Insurance
Hi Kate,
I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Kind regards,
Sharon
Customer RelationsReal Insurance
Hi Kate,
I understand that a senior team member has been in touch with you today and in recognition for your loyalty, an agreement has been reached and your concerns have now been addressed.
Kind regards,
Sharon
yes, thank you Sharon, I have been very happy with the agreement and especially with the recognition that I have actually been paying since 2011. I appreciate the time taken today, it is just s ahem that the Real Pet policies require that! Kate
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RobertSydney Surrounds, NSW
First time pet insurer, won’t be the last time
Have previously heard negative reports regarding pet insurance, but we have only had a positive experience. Real Insurance have always kept informed and claims paid in full and on time
1 comment
Customer RelationsReal Insurance
Hi Robert,
What a great review. We are thrilled to hear that on making a claim on your pet insurance our team have always kept you informed and payments are made on time. Thank you for sharing your ... Read more
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Not very professional
It took a month and a half after the claim, been with real for 3 years. Kept on asking for more information all the time . The people on the phone are rude
3 comments
Customer RelationsReal Insurance
Hi Darren,
I am sorry to hear about your claim experience and I would like the opportunity to look into this further for you. I have sent a private message requesting some additional information to assist with this.
Thanks,
Sharon
Ok
Customer RelationsReal Insurance
Hi Darren,
I understand that a senior team member has been in touch with you about your claim experience and explained that when we receive the first claim for a pet, we require their full vet history... Read more
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Frustrating and tiresome to deal with no common sense
Been insured since dog was born made first claim absolute nightmare to get paid even more painful to cancel your policy . Waste of money would not recommend. Policy now cancelled
1 comment
Customer RelationsReal Insurance
Hi Carol,
I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Jessica
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ExcellentThe Mallee, VIC
- 3 reviews
Think you should cover more for pulling out animals teeth.
I was sending it to you by email. Now my My Vet sends it to you .it makes it easy when the vet sends it to you.would be better if the coverd animals teeth more sometimes animals has 2 or 3 teeth out
1 comment
Customer RelationsReal Insurance
Hi Excellent,
Thank you for taking the time to write your review. We are always looking for ways to improve the service we provide to our customers and your feedback will assist with this.
Kind regards,
Sharon
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AmbroseaPerth, WA
Perfect support and communication
Yes, I felt that real life pet insurance helped with my claim as soon as possible they were very easyto talk to. I have been with uses for 2 years thiono gncomi
1 comment
Customer RelationsReal Insurance
Hi Ambrosea,
What a heart-warming review. We are delighted to hear that when making a claim you found our representative easy to talk to and your claim processed without delay. Thank you for sharing your experience with us.
Kind regards,
Sharon
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Very happy with policy
Very happy with Oz who explain it thoroughly to me, easy set up and peace of mind for my girl and me. I am pleased I have good cover for her.
1 comment
Customer RelationsReal Insurance
Hi Judith,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received from Oz and that we can assist in... Read more
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Fast and Efficient
Policy is good value and was easy to set up. I have loddged a number of claims, and the majority of them were paid. Claiming is very simple and now can be done throu the vet practice. I have been with this insurance for many years.
1 comment
Customer RelationsReal Insurance
Hi Nicole,
What a wonderful review. We are thrilled to hear from our loyal customers and that you find your policy to be good value and your claims are finalised fast and efficiently. Thank you for sharing your experience.
Kind regards,
Sharon
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WendyWestern District, VIC
Fantàstic Products
Easy to deal with, competitive rates. Staff always available to discuss any queries. Very informarive and a real person. Have had the pet insurance for approximately 5 years. Love it.
1 comment
Customer RelationsReal Insurance
Hi Wendy,
What a lovely review. I am thrilled to hear that on each contacting us, you find our representatives informative and easy to deal with and your policy fantastic. Thank you for your loyalt... Read more
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AngelaWide Bay-Burnett, QLD
Would not choose any other insurance for my pet.
I have been with the company for over 2 years.
Great value, amazing customer service.
Lodging was easy and resolved quickly
Extremely understanding staff.
By far the best insurance I have had the pleasure if dealing with.
1 comment
Customer RelationsReal Insurance
Hi Angela,
Thank you for taking the time to share your wonderful review with us, we really appreciate it. I am thrilled to hear of the great service that you have received and of the ease in which you... Read more
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AlanSouth East Queensland, QLD
Just right for my pets
Good value claims do not take long once received. Once received you receive a text to confirm receipt. We have had our pets insured since pet insurance first came out.
1 comment
Customer RelationsReal Insurance
Hi Alan,
Thank you for taking the time to share your experience with us, we really appreciate it. I am thrilled to hear that we can provide you with suitable cover for your pets and that we have been ... Read more
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John CannCentral Highlands and Goldfields, VIC
- 3 reviews
Hassle free service
I have pet insurance and whenever I send in a claim it is always dealt with swiftly with no hassles at all. I also receive a sms telling me my claim is being dealt with.
1 comment
Customer RelationsReal Insurance
Hi John,
Thank you for taking the time to share your experience with us. I am thrilled to hear that you felt updated on your claims progress and that we have been able to provide you with hassle free service.
Kind regards,
Jessica
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raeSydney Surrounds, NSW
Home car and pet insurance
Excellent on all policies, now have home contents car and pet insurance... all good pricing and haven’t had to lodge any claims as yet...over 10yrs with real insurance and have had no problem
1 comment
Customer RelationsReal Insurance
Hi Rae,
Thank you for your wonderful review and for choosing Real Insurance once again to care for your insurance needs. We appreciate your ongoing loyalty.
Kind regards,
Sharon
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LawrenceSouth East Queensland, QLD
- 2 reviews
Very good service!
Our policy is a basic accident insurance for our ageing half-burmese cat. The policy has provided peace of mind for unexpected events since its inception, about 7 years ago. Setup was easy, and was pleased that we received interim reports after our claim was sent.
2 comments
Service was excellent. A survey, quick & simple, is acceptable.. I will NOT divulge personal password to our internet provider just in order to submit the survey..
Customer RelationsReal Insurance
Hi Lawrence,
Thank you for sharing your experience. I am pleased that over the last 7 years this policy has given you the peace of mind knowing your half- Burmese cat has been covered for unexpected ... Read more
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Poor coverage
Barely anything covered, and loopholes were used to minimise payout amount. Very poor service, coverage and value for the $1500-1800/yr I pay. I have an 80% coverage policy, and after paying over $2000 for an operation was reimbursed $400...less than 30% actual coverage. Definitely advise to look elsewhere.
1 comment
Customer RelationsReal Insurance
Hi Louven,
I’m sorry to learn of your claim experience and that you feel your policy is not value for money. The terms and conditions outlined in our PDS means that not all items are covered, however ... Read more
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GeoffGreater Melbourne (Metropolitan), VIC
- 2 reviews
Pet insurance
Submitted the online claim after uploading all relevant documents. The claim was tracked and approved in no time at all. The process was equally easy in the subsequent claims. Thank you
1 comment
Customer RelationsReal Insurance
Hi Geoff,
Thank you for taking the time to share your claims experience with us. I am pleased to hear that you felt fully informed when submitting your claim online and the process to be efficient.
Kind regards,
Jessica
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Jason SSouth East Queensland, QLD
- 3 reviews
Peace of mind
with a sick pet it was a relief that the insurance was there to help cover the mounting bills..Once I lodged a claim I received money back within a week. I have been with Real insurance for about 10 years and I was glad I had it
1 comment
Customer RelationsReal Insurance
Hi Jason,
Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to provide you with the peace of mind, knowing that your pets are covered and that... Read more
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RayHunter Region, NSW
Top cover for my elderly dog.
I have now insured three dogs with Real and have never had problems claiming. The premium for my Twelve year old Cavalier has jumped substantially since she developed a chronic illness but I still get 80% of my costs back.
1 comment
Customer RelationsReal Insurance
Hi Ray,
Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we have been able to assist with your claims and providing you with peace of ... Read more
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Questions & Answers
Kevasked
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
2 answers
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
Helenasked
please send me your email as I need to email a clients history to you.
1 answer
Greenstone F.Real Insurance
Hi Helen, thanks for your enquiry. Please email [email protected], thank you.
Gazasked
Can a supervisor contact me,if you can?
1 answer
Customer RelationsReal Insurance
Hi, Can you please private message me your policy details here: www.facebook.com/RSPCAPetInsurance and I can arrange for a Service Manager to contact you. Thank you
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Customer RelationsReal Insurance
Hi Mike,
I am sorry to hear about your recent claims experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Jessica