Rebel Sport Questions & Answers

Hi Cindy,

Thanks for reaching out to us! We’re sorry to hear this has happened.

We recommend visiting your nearest rebel store with the shoes as well as your receipt, where our store team can then assess the shoes and advise of next steps (whether that be a refund or exchange at their discretion).

If this is not possible, please let us know and we can escalate this with our team.

Kind regards, Melanie - rebel

Hi Jerone, thanks for reaching out!
We are sorry to hear this has happened with your Garmin purchases.
You are welcome to pop into any rebel store convenient for you, provided you bring proof of purchase. Our store teams will be able to provide a full product assessment and action any necessary steps at their own discretion. These steps may include an exchange or refund.
We hope this helps!
Kind regards, Tayla - rebel

Hi Lee-Anne, we are very sorry to hear this has happened during the check out process. We understand the importance of getting this right and therefore we will need to further this with our teams. If you could please advise of your order confirmation number? We will then check this with our teams for you.
Kind regards, Tayla - rebel

Thanks for sending that through Lee-Anne! We have passed this onto our teams and will get back to you with an update shortly :)
Kind regards, Tayla - rebel

Hi Rose, thanks for reaching out to us.
Returns and exchanges are up to the full discretion of our store managers. We would recommend heading into your nearest rebel store with proof of purchase and speaking directly to the store manager. Please keep in mind that our returns and exchange policy states that we are under no obligation to accept a product for return if you simply change your mind. More information about this can be seen here - https://www.rebelsport.com.au/customer-service/returns.html
We hope this helps.
Kind regards, Tayla - rebel

Hi Tim, thanks for reaching out to us. We offer exchanges and refunds at the discretion of the store manager. We would recommend heading into store and speaking to the store team for the best possible plan of action. If you are unable to head into a store, please let us know and we will further this with our teams.
Kind regards, Tayla - rebel

Hi Shirley
Thank you for reaching out to us!

We recommend visiting your nearest rebel store to exchange the shoes for a different size.

Please ensure you have your receipt or proof of purchase (rebel Active membership or bank statement) with you.

Kind regards, Melanie - rebel

Hi Roshana,

Thanks for getting in touch with us. We’re sorry to hear this has happened!

Is it convenient for you to visit us in-store to have a member of our team to assess the bike and advise of next steps whether that is a refund or exchange?

We will also ensure this is logged with our product and quality teams to supplier feedback.

Kind regards, Melanie - rebel

Hi Swb,

Thanks for getting in touch with us.
We recommend visiting our team in store to see if they can either price match and refund the difference, or if not then process a return for you. Please ensure you bring your receipt and/or proof of purchase (i.e. bank transaction) along with you.

We currently offer price matching in our rebel stores only.

For more details regarding our Price Match Guarantee please visit our website at - https://www.rebelsport.com.au/price-match-guarantee.html

For more details about our Returns policy, please see here - http://www.rebelsport.com.au/returns

Kind regards, Melanie - rebel

Hi Jani,

Thank you for getting in touch with us. Our store team can honour promotions for purchases made within 48 hours of an offer. We recommend visiting our team in store to see if there is anything they can arrange for you at their discretion.

Kind regards, Melanie - rebel

Hi there,

We’re sorry to hear this has happened!

Yes it correct that under the Australian Consumer Law and as per our returns policy, returns are not limited by a defined time period.

We’d love to rectify this for you.
Is it convenient for you to visit us in store to have a member of our team help you out with a replacement shoe?

Kind regards, Melanie - rebel

Hi Jem, Thanks for your question. Yes, you can! If you pop back into your nearest rebel and return in store. The team will be able to support you. Ensure you take your receipt with you and it is in the original condition of purchase. Kind regards, Simran - rebel.

Hi Kye,

Thank you for reaching out to us!

For your store purchase, you are more than welcome to go in-store and speak with the store manager about receiving a refund of the difference.

This up to the store managers discretion as to whether or not they will honour this.

Kind regards, Melanie - rebel

Hi BargainBoy,

Thanks for reaching out to us!

Yes, if it is convenient for you, you are more than welcome to visit your local rebel store and have a member of the store team assess the shoes for return.
Please ensure you bring along with you your receipt or proof of purchase (e.g. bank transaction).

More details on our exchange and returns policy can be found here: http://www.rebelsport.com.au/returns

Kind regards, Melanie - rebel

Hi Zid, unfortunately purchases from the rebel sport New Zealand stores can not be returned or exchanged in rebel Australia stores.
We recommend you contact the rebel sport New Zealand customer care on 0800 732 351 to find out what can be arranged. Their contact details can also be found here:
Kind regards, Melanie - rebel

Hi Helen, There is no time limit on exchange and refunds. However, we do ask that the item is in the original condition to which it was purchased in and that you provide proof of purchase (receipt, rebel Active membership or bank statement). You can see full details on returns here:https://www.rebelsport.com.au/customer-service/returns.html
Thanks, Simran - rebel.

Hi Rachael, Do you have your order number on you? We'll check in with our team to see what we can do for you :). Cheers, Simran - rebel.

Hi Rafeeka, Sharon is right! Keep your receipt handy so our store team can organise an exchange or refund! You can see full terms for returns here - https://www.rebelsport.com.au/customer-service/returns.html
Thanks, Simran - rebel.

Hi Meri, We recommend popping in-store with your proof of purchase (receipt, bank statement or rebel active membership) and the team will assess the shoe and provide you with next steps. This can be an exchange or refund. Kind regards, Simran - rebel.

Hi Nanno i, Thank you for your message :). Our tracking system takes about 24 hours to update on the system which is sometimes why there is no information on the tracking code or it says it is not valid. Could you please let us know if you are still experiencing this issue and we'll check in with our team. Kind regards, Simran - rebel.

Hi Swati, Thank you for your message, and we'd like to apologise for this experience. We would recommend heading back into the store with the shoe and showing the team the online price and they will refund you the sale amount. Kind regards, Simran - rebel.

Hi Swati, Great to hear that you had we've managed to turn around your experience into a happy one! The funds will normally take up to 7 business days to pop back into your account. Keep your receipt with you that shows proof of the refund, just in case you need to dispute it with your banking institution if the funds are not back in your account. Thank you, Simran - rebel.