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Reviews

2.3

398 reviews
5
(86)
4
(36)
3
(19)
2
(29)
1
(228)
  • Product Quality
    3.1 (51)
  • Return Claim MadeYes (9) · No (68)
  • Shipping
    2.3 (24)
  • Customer Service
    2.9 (34)
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kameleon872000

kameleon872000South Australia

  • 26 reviews
  • 1 like

This is my go to store for new sneakers.

published

My old sneakers had a lot of wear, in fact they were disintegrating, yet very comfortable, and I didn't have to worry if they got a bit dirty. I knew they wouldn't last forever so once I got paid it was off on a quest to find a new pair I liked at a price I liked. New sneakers are generally $100 plus, however there's usually old stock or discontinued lines that are on sale if you look. By signing up to be a Rebel VIP Member I got a new pair of Nike's for $79. The other consideration is comfort. I spend $30 on cheap shoes from Aussie Disposals. Those are not comfortable. Lesson learnt - don't pay to much, but also don't pay too little.

1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Kameleon872000, Thanks so much for your comment! Great to hear that our rebel Active membership provided you with so much value. That's exactly what we like to hear! We'll be sure to see you at rebel again soon. Kind regards, Simran - rebel.

Truth hurts

Truth hurtsBelmore SOUTH - Sydney

  • 21 reviews
  • 1 like

Staff see you and scatter!

published

I visited the Eastgardens Westfield Pagewood Rebel Sport store 1 month ago.



One thing I noticed was the shortage of floor-staff. I understand that they're trying to maximise their profits.....so I get it.

However, when I finally caught someone's eye, they scattered and went in the opposite direction, trying to avoid me.

Took me at least 15 minutes to hunt down assistance from a staff-member on the floor!

3 comments
Rebel Sport
rebel S.Rebel Sport
Truth hurts
Truth hurts
Rebel Sport
rebel S.Rebel Sport
DAMAGED GOODS

DAMAGED GOODSHobart, TAS

Received damaged product in the mail

published

Ordered women Adidas sneakers online and when received both shoes had the pull on tags at the back on the heel cut off. Phoned support line straight away and they would not resend a pair to me directly or to the local shop for me to go and swoop over. They said they would have to be sent back first or returned, even thou the mistake was made by them. Will not shop with these guys again, absolute joke!

4 comments
Rebel Sport
rebel S.Rebel Sport

Hi, thank you for reaching out to us. If you could please provide us with your order number, we'll work with our team to come to the best resolution for you. Kind regards, Simran - rebel.

DAMAGED GOODS
DAMAGED GOODS
DAMAGED GOODS
DAMAGED GOODS

Still no response and apologies from Simran online, classic......

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Tayler K.

Tayler K.South East Queensland, QLD

  • 4 reviews

Great Product! Love it :)

published

Went to Rebel Sport at Westfield Coomera yesterday and purchased some boxing mitts. They are fantastic quality and great value for money. Staff were very nice and helpful also. Thank-you for a great shopping experience!

1 comment
Rebel Sport
rebel S.Rebel Sport
Bel t

Bel tSydney, NSW

Poor Customer Service

published
1 comment
Rebel Sport
rebel S.Rebel Sport
John K.

John K.Greater Melbourne (Inner), VIC

Inflatable Stability Exercise Disc (XERDISC) and Recover Therapy Stick

published
2 comments
Rebel Sport
rebel S.Rebel Sport
John K.
John K.

Thank you Simran. I was impressed with the knowledge and service provided by Brooke H and sincerely believe a compliment is in order for Rebel's feedback. :)

Damaged stock sent using online store.

published

I made an online order recently that included a 3 pack of under armour boxerjocks size L with 6inch seam. The delivery was sourced from their airport west store who have selected a damaged box that must have been missing a set of boxerjocks and they simply stuffed a replacement pair of boxerjocks into the top of the box which are the wrong size (XL) and type (3in seam). Undergarments come in a sealed packet to prevent tampering and preserve hygiene, however it appears that rebel staff at that store decided to offload damaged goods to an online customer presumably because undergarments cant be returned.
Pretty average performance from rebel.
Use caution if you are considering an online order for similar undergarments.

5 comments
Rebel Sport
rebel S.Rebel Sport

Hi Geoff, we're sorry to see that this has happened. If you could please inbox us with your order number we can resolve this for you! Kind regards, Simran - rebel.

Geoff
Geoff

Hello Simran the order number is RBAU001132525.
The delivery was from your airport west store.
Thanks.
Geoff

Rebel Sport
rebel S.Rebel Sport
Al23

Al23Sydney Surrounds, NSW

  • 3 reviews

Don't buy from them online!

published
5 comments
Rebel Sport
rebel S.Rebel Sport
Rebel Sport
rebel S.Rebel Sport

Hi Al23, if we could please have your order number, we'll try to give you the best resolution possible! Kind regards, Simran - rebel.

Rebel Sport
rebel S.Rebel Sport
Arie Z.

Arie Z.Greater Melbourne (Metropolitan), VIC

Atrocious

published

Looking to purchase a UE Boom 3 speaker. 15 minutes prior to arriving at Chadstone, the rebel website confirmed that the chadstone store had them in stock. When I arrived at the store, one of the sale assistants confirmed that it was in stock. When I asked to bring one out, he was gone 15 minutes, only to return to advice us that they are out of stock. When I asked which other store had them in stock, he advised that there were some at the Southland store. When I acquired as to their opening ours, he replied that he didn’t know and didn’t bother to check. In a nutshell, wasted an hour and received poor customer service

1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Arie Z, thank you for your feedback! We're sorry to read you were disappointed with your experience at rebel Chadstone. We have sent you a direct message to find out more about your experience. Kind regards, Melanie - rebel

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Claudia

ClaudiaWide Bay-Burnett, QLD

  • 6 reviews
  • 2 likes

Love the new product

published

I just recently purchased a new dart board and new darts. It is amazing quality and the click and collect was ready so quickly I could just come straight down. Amazing

1 comment
Rebel Sport
rebel S.Rebel Sport
Lily

LilyNSW, 2150

  • 63 reviews

Excellent service

published

I shopped at the 197 Pitt Street Store at the Mid City Centre and was served by Benjamin who showed me what I needed to get and why. I had some muscle movement problems and as he used to be a personal trainer, he demonstrated to me how to use the gear he was selling me, including a few exercises and techniques, specifically for my issue. Really helpful, friendly and goes that one step further to meet customer needs.

1 comment
Rebel Sport
rebel S.Rebel Sport
Trudz

TrudzGreater Melbourne (Outer), VIC

  • 2 reviews

Not good Quality Hoodies

published

I find that the quality of all the hoodies I have purchased are poorly made with cheap material and no actual warmth.
I have a nike Celtics Hoodie that all the stitching has come undone around the hood and the front pouch pocket, a rebok one with the pouch stitching coming undone, where as I have a Adidas hoodie given to me as a gift in 2001 and its in better shape than the poorly made, cheap material that rebel sport is using now.
For $90 I would expect quality, $30 to $40 is what I feel they are worth.

3 comments
Rebel Sport
rebel S.Rebel Sport
Trudz
Trudz

Im aware of that, but you sell them on behalf of them, perhaps you should reach out to them and let them know that the products your selling are of poor quality and falling apart after only a couple of times being worn.

Rebel Sport
rebel S.Rebel Sport

Hi Trudz, We pass on customer feedback to the different brands we sell, so we'll be sure to let them know :). Kind regards, Simran - rebel.

Natarat

NataratMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Only issue was the waiting time for service.

published

I bought a Snapback Golf cap after the cap I wanted sold out. It took the lady 15 minutes though to find that out. Add the 10 minutes waiting time

3 comments
Rebel Sport
rebel S.Rebel Sport

Hi Natarat, We're sorry to hear about the wait! Could you please let us know which store you visited? Kind regards, Simran - rebel.

Natarat
Natarat

The store was in Carousel shopping centre in Perth

Rebel Sport
rebel S.Rebel Sport

Hi Natarat, thank you for sending through that information. We'll be following this up with our Carousel store :). Kind regards, Simran - rebel.

Jayne F.

Jayne F.

  • 3 reviews

Bad service

published

So I went to Rebel today and bought some clothing. After I paid, they gave me my shopping without a bag. I told them if I can purchase a 15 cents bag, but NO, so I have to walk around with the clothes from Rebel. Make me look like a stole it from the shop. Never again to shop at Rebel!!!

1 comment
Rebel Sport
rebel S.Rebel Sport

Hi Jayne, Thank you for your review, we're sorry to hear that this has happened. If you could please message us with the store you visited and your contact details. A member of our team would like to speak to you directly. Thank you, Simran - rebel.

Dee Tee

Dee TeeSouth East Queensland, QLD

  • 16 reviews
  • 2 likes

Great service

published

Easy to navigate online, easy to find what I wanted but sizing was a bit of a issue, excellent quality clothes, delivery was on time, enjoyed my shopping experience here and definitely will be back.

1 comment
Rebel Sport
rebel S.Rebel Sport
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Alan B.

Alan B.South East Queensland, QLD

  • 9 reviews

Expensive

published
1 comment
Rebel Sport
rebel S.Rebel Sport
David T

David TGreater Melbourne (Outer), VIC

  • 2 reviews

Bargain!!! not really

published

Just visited Fountain gate Rebel store today and spot this sign i thought i hit the jackpot until to the last line of the sign. Picture will tell all, enjoy.

1 comment
Rebel Sport
rebel S.Rebel Sport

Hi David, Thanks for bringing this to our attention. Our team would like to speak to you directly if possible. Would you be able to message us your contact details (mobile and email address)? Thank you, Simran - rebel.

lucy k.

lucy k.

  • 2 reviews

Bell St Preston Outstanding

published

I am so impressed with the online store and Sue (Bell St Preston) and her Area Manager and the delivery and installation person for their outstanding service I received. A lot of companies, including multinationals I have had the misfortune of dealing with could learn A LOT from Rebel Sports. Keep up the great work. Thank you.

1 comment
Rebel Sport
rebel S.Rebel Sport
Sharon

SharonSydney Surrounds, NSW

Great service

published
1 comment
Rebel Sport
rebel S.Rebel Sport
Dox

DoxGreater Melbourne (Inner), VIC

Racists

published
1 comment
Rebel Sport
rebel S.Rebel Sport
Page 4 of 20
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Questions & Answers

Cindy

Cindyasked

Rebel Sport

Hi. I purchased 2 pairs of Asics Gel kayano for my husband 7mths ago. 1 of the pairs he wears more frequently has a hole in them.
Is there any kind of warranty on these shoes?
I have my receipt via afterpay.
TIA

1 answer
Rebel Sport
rebel S.Rebel Sport

Hi Cindy,

Thanks for reaching out to us! We’re sorry to hear this has happened.

We recommend visiting your nearest rebel store with the shoes as well as your receipt, where our store team can then assess the shoes and advise of next steps (whether that be a refund or exchange at their discretion).

If this is not possible, please let us know and we can escalate this with our team.

Kind regards, Melanie - rebel

Jerone K.

Jerone K.asked

Rebel Sport

Hey, I bought a Fitbit Charge 3 somewhere late February (I got the price dropped because it was more than it was at Officeworks [$248-$198])and used it for 1 month and 20 days but due to faulty ness I returned it and got a Garmin Vivofit 4 and got $39 back. It’s been 10 months now and it has been faulty for about 2 weeks. When I sync it normally, I would get the weather for the next 5 days before I have to sync it again but suddenly it became only for 3 days and now 2. The suddenly after 5 days I synced it and the weather wasn’t coming up. I synced it for 4 times again but it didn’t work and then it worked after a while when I did it for the fifth time and then it happend again and I restarted GarminConnect and restarted phone and it didn’t work. And every Time I synced it the Bluetooth would disconnect and I went to settings and it still wasn’t connected so I disconnected it and connected it. It worked but it’s still cutting the Bluetooth connectivity and I can’t stand this faulty ness. Can I return it back, I got it in Canberra, Rebel Sport Tuggeranong I have my receipt and it has 1 year warranty, ThankYou so much if you could help me and reply!

1 answer
Rebel Sport
rebel S.Rebel Sport

Hi Jerone, thanks for reaching out!
We are sorry to hear this has happened with your Garmin purchases.
You are welcome to pop into any rebel store convenient for you, provided you bring proof of purchase. Our store teams will be able to provide a full product assessment and action any necessary steps at their own discretion. These steps may include an exchange or refund.
We hope this helps!
Kind regards, Tayla - rebel

Lee-Anne

Lee-Anneasked

Rebel Sport

My husband was buying shirts from rebel sport online. When it came to payment he put in his two gift cards ($100 worth) and tried to pay the remaining $18 with his credit card. The credit card wouldn’t work ( even though there was plenty of money in the account) so he pressed the PayPal option. But PayPal took the entire $118 out our account and not the gift cards and now the gift cards say no balance! He didn’t even get to use them! What do we do now?

13 answers
Rebel Sport
rebel S.Rebel Sport

Hi Lee-Anne, we are very sorry to hear this has happened during the check out process. We understand the importance of getting this right and therefore we will need to further this with our teams. If you could please advise of your order confirmation number? We will then check this with our teams for you.
Kind regards, Tayla - rebel

Lee-Anne
Lee-Anne

Hello Tanya,
Thank you for your reply! The order confirmation number is RBAU001675693. It’s under Michael Alchin. I look forward to your reply!

Kind regards
Lee-Anne

Rebel Sport
rebel S.Rebel Sport

Thanks for sending that through Lee-Anne! We have passed this onto our teams and will get back to you with an update shortly :)
Kind regards, Tayla - rebel

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