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To good
Owned this power plant for a couple of years now it’s powered me through the centre and up the top very easy unit to maintain thumbs up if I could say one thing I wish I had this 10 years ago
Purchased in February 2021 at Itechworld for $1,899.00.
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Norman wDarling Downs, QLD
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No rating
Bought red back generator paid $1,729 done nothing but play up in the first week. Failed to produce power after 4 hours of running.Contacted I tech world they say not their problem was told wrong fuel being used. However We where using 95+ not sure where they get their fuel from.
Oil also black after a tank of fuel generator still runs after power stops being produced
Purchased in March 2021 at I tech world Australia .
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SpokesySouth-Eastern Region, NSW
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Upgrade
My Honda EU22i was recalled due to a fire risk. I have stood by Honda for almost 3 decades and always considered my self a “Honda Man”. Not anymore! They offered me a replacement, I politely declined. I took the refund.
I have had my eyes on my neighbours RB4 for a while, I couldn’t believe the things he could power in his van all at once.
I phoned Itech talked to the boys and four days later the RB4 turned up at my front door in New South Wales. Incredible service from iTech.
The RB4 powers everything in my van at once, the old Honda had no chance of that. It was struggling to keep up with the AC.
I now consider myself a “Redback Man”.
Purchased for $1,699.00.
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IvanPerth, WA
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Did what it said
Got the generator for my fifth wheeler ran my aircon did what I was told it would do. Thumbs up great little genny. Would recommend highly great that it’s black as well.
Purchased in February 2021 for $1,899.00.
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Can not fault
Purchased this unit in 2017 have used the power plant to go around Australia multiple times . Ran the unit to run my aircon microwave and battery chargers has never let me down if there was a bad thing I could think of I honestly could not tell you has stood up well against the test of time
Purchased in November 2021 at itechworld for $1,499.00.
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PfowsGoldfields, WA
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Best generator
Got this generator for a back up I’m in Kalgoorlie and we get more blackouts then anyone I believe in Australia have no issues running my fridge and deep chest freezer my son borrowed it for his caravan and he bought one and is more then happy. Quiet compact and POWERFUL .
Purchased in October 2021 at Itechworld for $1,899.00.
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Could not believe this ran everything in the van
I bought this generator after seeing one in Broome. I currently own a Spinifex epex which has an ibis 3 aircon I recently had a Honda 2 but it packed up I got this after seeing claims it will run everything in the van.... I could not believe it this not only ran the aircon but I could also run my battery charger and microwave all at once I can not describe how happy I am with the unit.
Purchased in February 2021 at Itechworld .
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Best generator
I am very pleased with my 5kva Redback generator.
Excellent starter.
Capable of running air con and microwave at the same time in my Jaco Heritage caravan.Unknowingly I also had the electric hot water running at the same times the generator was working fairly hard and showing an output of4 kw.When I turned the hot water it handled the other two easily.
I believe the Redback to be a very good generator at a very reasonable price.
Purchased in February 2021 for $1,899.00.
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The reviewer stated that an incentive was offered for this review
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Run away
Generator warranty has a lot of fine print re onerous service schedules having to be adhered to, being used on hard surfaces only ( not easy to find when camping ) and 5kva really 3.6. Our remote died straight away and machine now dead probably because of no hard surfaces to put machine on. Poorly designed if it can't cope with what would normally be expected of any other generator. Stretching the truth with size also not a great look. Cheap price about right for quality. Just don't expect anything more.
Purchased in September 2021 at Itech world for $1,499.00.
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CorrinPeel, WA
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Warning
Beware that this generator draws cooling air from underneath. If it ever stands on Kimberley dust, as mine did once, it will suck dust in and ruin it within minutes.
Purchased in April 2021 at I Tech World Riversale WA.
4 comments
Paid $1,500 with a 5 year guarantee. I returned the generator to the shop after 17 hours operation because the key start failed. Had to start it with the recoil but would not switch off with the key. ... Read more
Paid $75 for a service. After service the recoil would not work. Itechworld refuse to fix it blaming dust and superficial corrosion. It worked OK before the service.James M.Redback Generators
Hi Corrin,
There is sand present inside your generators casing approx. 1 inch deep. There is corrosion on components of your generator. There are rust marks and water damage throughout the insides of your generator.... Read more
It is stated clearly on page 5 of your manual Do not use in a dusty or sandy environment. Doing so can cause sand and dust to be sucked into the Redback generator and store the generator in a dry area. It is stated clearly on page 6 of your manual Operate the generator in a clean, dry, well ventilated area. This is not a manufacturer fault. Any fault that has happened or will happen is due to the conditions and misuse the generator has been subjected to.Similar opinion? Write a review on ieatwords.com.au!
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Reliability problems
Received the generator promptly after 5 days it began blowing fuses and remote would only work from about 7 meters
Sent it back to Itechworld received it back all items fixed we then had a 37 degree day and the generator stopped and refused to start until the next morning have been in contact both by email and phone but not getting any support from Itechworld the generator is just under 2 months old
Purchased in August 2021 for $1,599.00.
1 comment
James M.Redback Generators
Thank you for your review. We are sorry its not a positive one.
If you have any issues please contact us for support.
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ButcherPerth
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4 Days delivery time - Extremely Quiet
I got my Redback 4 days after I ordered it. From Perth to Cairns I think that’s extremely impressive!
We are very impressed with this genny, it runs extremely quiet, powers the air con and also powers the coffee machine.
She really is a great piece of kit, I have taken it on several trips now and everyone at the caravan parks I’ve been too have commented on how quiet it runs. I think I may have even sold a few by singing it’s praises so much......I wonder if I can get commission lol.
Best thing about it is the 5 year warranty, peace of mind.
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DougSWaikiki
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Good unit....once i completed my modifications
Handles the load of the caravan easily, AC, Microwave, Kettle, TV and lights. When its getting closer to full load
I noticed it vibrated more and got noisier. On closer inspection i realised that most of the extra noise was coming from the under carriage - wheels and pull out handle assembly. I completely removed the wheels and the pull out handle and noticed that the noise level dropped considerably. The remote control is an excellent feature, it means my wife can start the generator up with no stress attached. Happy wife, happy life.
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WillandraBemboka
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It is not quiet under load
I bought this because my old 8 KVA generator is too noisy. But under load, this is only 2dB quieter - barely noticeable. I do have a sound level meter. The RB4 is quiet with no load, but as soon as you load it, it roars. The distributor invited me to do a review, but they refused to publish it - maybe that is why they only have great reviews on their site. I also note that their 3 year warranty is void unless serviced by an authorised rep, although they sell kits so you can do your own service - if you don't mind losing your warranty.
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ColinPerth
- 2 reviews
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Redback RB4 on yacht
I purchased the RB4 for my 38' sailing catamaran yacht. The purpose of the generator is to power a Stella Watermaker installed on the yacht that produces 80Litres fresh water an Hour.
The Generator was run in, for its mandatory 20 Hours and then given its first service before taking it onto the yacht
I had my reservations that the RB4 would not be up to the task running the Watermaker because it has two Pumps, Low pressure drawing 0.78Kw and the High Pressure Pump Drawing 1.5Kw with high current draw at start up.
During Commissioning and ...Read more
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HansGPerth
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Generator review
Yes I read the promotional material and I bought into their marketing. Hoping it would do half the things it was advertised to do. Well, I was shocked but in a good way. Very happy with this little generator. I used it on a trip to Broome recently and it ran my whole caravan. Very happy. Would recommend to others.
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REDBACK
The Redback was advertised in my caravan members magazine (CMCA) I called iTechworld and found them very easy to deal with. The generator was delivered from Perth to country QLD in 5 days. The overall feel and presentation of the product is excellent. It runs the Ac in my caravan with minimum effort and the noise level has been acceptable with no complaints to date. I got 10 hours run time out of a full tank which I believe is very economical. So far so good. Very happy.
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Questions & Answers
Mike S.asked
Wondering where the Redback generators are made?
No answers
Viv G.asked
My RB4 will not shut down with the ignition key and the remote control no longer works either ..... the problems happened at the same time
5 answers
Have exactly the same problem so far nearly every trip have had some sort of issue with the Redback just over 6 months old
I had the same problem after 17 hours op. So did my friend. Had to start by hand and shut down by fuel starvation. I took mine back to iTech who charged $75 for a service. They replaced the ignition and remote but when I got it home it would not start at all. Took it back, they refused to do anything claiming that the problem was the result of my abuse of the unit. A local workshop could not start it either. Said there was no compression. Funny how it was working OK before service but not after. Consumer Affairs were no help. Bought a Honda 2.2 as a replacement. Similar price, same job, reliable.
Mine did the same after a week or so (remote stopped working and key would not turn off) - only way to shut down was with choke
richard lasked
hi there, My rb4 continues to cut out after 4 hours hours of running.....why....had only 3 hours when purchased...used it first time christmas just passed...ran ok then not then ok then not....
sent email to manufacturer last week....waiting on reply
rich
0413815120
2 answers
Had something similar check the spark plug lead is not loose apparently if it is it’s not their problem it’s a maintenance issue
My key start failed within 17 hours/4 months of new. Had to start it with the cord. Took it back to iTech who charged $75 upfront for service. Picked it up took it home. Found that they changed the key start but the battery was flat. But it would not start with cord. Took it back but iTech refused to touch it claiming that I had voided the (5 year) warrantee because there was dust in the cover and some corrosion on internal alloy parts. Took it to a local work shop who said they could not start it because there was no compression. Plenty of spark and air cleaner clean as a whistle. iTech tells Consumer Affairs that the motor is stuffed because of my misuse. Funny how it was running OK before I took it to iTech for service ($75) but not after ????? $1,500 down the drain. Good luck.
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James M.Redback Generators
Thank you for your review. We are sorry its not a positive one.
It is stated clearly several times in your instruction manual to use The Redback RB4 on a hard surface away from dust and sand.