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Reviews

4.4

351 reviews
5
(294)
4
(5)
3
(1)
2
(5)
1
(46)
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    4.4 (124)
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Ksenija

KsenijaVictoria

The team is really friendly and efficient. A++

published

Great team, love driving for Uber. The car is almost new so little could be wrong with it. I think Uber should also allow for 2 door cars for single passengers.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect

Hi there! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case!
Kind Regards,
The Redbook Inspect Team

Jim

JimMetropolitan Adelaide, SA

Very poor service

published

I rang to enquire about the Redbook but due to the fact the receptionist spoke so fast and quietly I requested that she repeat all the she stated a bit slower and a little louder so that I could comprehend what she had initially said, with that she told me I was rude and abruptly hung up.
If the conversation has been recorded feel free to listen and please inform me of any wrong doing. If that is a personalised service I now understand why so many places go to the computerised systems.
Very poor service from the first point of contact of this company.



2 comments
RedBook Inspect
RedBook I.RedBook Inspect
Jim
Jim
mccusker.bj

mccusker.bjSoutheast, SA

Takes no responsibility for quality of inspection.

published

Paid for inspection, they missed more than one major damage to interior of car, and when contacted suggested that I could have done that damage, which is ridiculous. Inferior inspection and non-existent customer service. Told me that I needed to inspect the car, wasn't that why I paid them?



1 comment
RedBook Inspect
RedBook I.RedBook Inspect
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Chris C

Chris CGreater Melbourne (Outer), VIC

  • 15 reviews

Good honest service

published

I am selling a 20 yo vehicle and the buyer has organized an inspection by RedBook. The mechanic ( Damon ) was great : courteous, thorough with his checks as I would expect someone to do if I was buying a vehicle, realistic in his evaluation of the vehicle, a really good professional guy. Will use them next time I buy a car.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Chris W.

Chris W.Sydney, NSW

  • 2 reviews

AMAZING Inspection and Service !

published

Adam from Redbook inspect was AMAZING ! Super quick reply and THOROUGH service. Knows a LOT about his industry and would HIGHLY recommend to anyone. Extremely detailed report and images. Will be recommending to anyone getting reports carried out

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
CHANG DENG ZHU

CHANG DENG ZHUSouth East Queensland, QLD

Car inspection at west end

published

Very good service, very friend guys Glenn and Derek, happy to recommend to my friend very quick and professional that fitted us in at short notice
Thank you so much guys

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Popper

PopperHunter Region, NSW

  • 2 reviews

Great service, highly recommended.

published

Ordered an inspection for a car on Carsales.
Inspection was carried out promptly and detailed and informative report supplied.
Mechanic called me with a verbal evaluation, very professional and clearly addressed all my questions.
Communication with customer service was outstanding.
All up, an excellent service and highly recommended.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Avishek B.

Avishek B.Sydney, NSW

  • Verified customer

Not worth a penny

published
1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Louise Hamer

Louise HamerGreater Melbourne (Outer), VIC

  • 2 reviews

What a fantastic service!

published

Redbook Inspect were thorough professionals right from the start. From booking the vehicle inspection & processing payment options, to the vehicle report, I was treated with respect professionalism, & a friendly attitude. It made me feel so much more at ease during the whole process of purchasing a used vehicle. I'll recommend Redbook Inspect to anyone I know who needs a car inspection prior to purchase anytime. Just excellent service.

1 comment
RedBook Inspect
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David B

David BGreater Melbourne (Outer), VIC

Fast and efficient Redbook Inspection

published

Emal was very clear and precise about the Inspection and was extremely helpful regarding preparing me for next years Inspection. He certainly knows his stuff. Very impressed with Emal’s knowledge and the courtesy shown to me.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Andy4210

Andy4210Melbourne

  • 2 reviews

Inspection on my car

published

Buyer text me later saying the inspector thinks the jeep has rust when clearly the inner area of fender area was painted black to keep rust away as I cut the fenders for my jeep wrangler. Also inspector thinks jeep has been painted underside when clearly I never touched it. Also inspector thinks their is few leaks doesn't mention what part .I have never seen any oil drops on the floor or even my mechanic mention about any leaks . I lost a sale when the jeep has been maintained with all the services done by logbook. Inspector told we will go for a ride later when I checked outside he took the jeep by himself for a drive without even telling me. What a joke and unprofessional thing to do.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
kim

kimSouth East Queensland, QLD

Wonderful customer service

published

Found the staff (there were 2 male staff on duty) to be very professional and caring - they attended to me immediately and even offered to change a tail light - found both staff members to be very friendly.
I would not hesitate in recommending the business to my family and friends

1 comment
RedBook Inspect
RedBook I.RedBook Inspect

Car Inspection

published

Just done with the car inspection for redbook inspection report by Mark. The guy is quite flexible with the timings and quite experienced in his work. The car inspection took no more than 10 minutes and now I am able to work on all rideshares.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
motorcept

motorceptSydney, NSW

  • Verified customer

Dodgy company, Rude customer service, Avoid at all cost

published

They instruct their Inspectors to cover up faults if you buying from dealerships!
All they do is just taking photos without inspecting components.
One tyre had a deep cut and still wasn't mentioned in their report.

2 comments
RedBook Inspect
RedBook I.RedBook Inspect
motorcept
motorcept

You should refund my payment and sack your inspector!

Very good service

published

The inspector is very friendly and helpful. I will always come back here to do any inspection for my car. Its rare to find good customer service these day. Great work!

1 comment
RedBook Inspect
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Reliable car review

published

Very helpful review and really hard working inspector. My inspector Tony sent me the report on Sunday night from his email due to the redbook system was laggy. This is the first time of using RedBook inspection and I was quite impressed that online services nowadays are so convenient and reliable.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Airboss1

Airboss1Sydney Surrounds, NSW

  • 2 reviews

My sons first car review

published

Found the report very comprehensive, good value and gives the vehicles basic condition.This gave me the opportunity to then approached the seller and negotiate the purchase price taking in to condition the mechanical report.I just wanted to be reassured that the vehicle was roadworthy and safe to drive for my young bloke and not cost him a fortune to repair down the track.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect

Comprehensive Service

published

Great Inspection by Tony in Adelaide with an Excellent Written report with Photos.
Tony also gave me a call to discuss about the report in detail.
Definitely I would recommend Redbook Car inspection.

1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Henry D.

Henry D.South East Queensland, QLD

They have no idea

published
3 comments
RedBook Inspect
RedBook I.RedBook Inspect
Henry D.
Henry D.
RedBook Inspect
RedBook I.RedBook Inspect

Hi Henry, we are happy to discuss this further with you. Please send us a direct message with your contact information.
Thank you. The Redbook Inspect team.

Misses the big ticket items

published
1 comment
RedBook Inspect
RedBook I.RedBook Inspect
Page 3 of 18
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Questions & Answers

Mike s

Mike sasked

Are you able to do an inspection in Holtze NT 0839

1 answer
RedBook Inspect
RedBook I.RedBook Inspect

Hi Mike!
Thank you for your post. What type of inspection was it you are referring to? Our service area varies depending on the inspection type :) Please feel free to give us a call on 1300 373 992, or email at [email protected] and we'd be happy to discuss this further!

Daniyal L.

Daniyal L.asked

Any discount code for Redbook inspection

1 answer
RedBook Inspect
RedBook I.RedBook Inspect

Hi Daniyal!
Thank you for your post! At the moment, we do not have any discount codes for any of our inspections. Apologies for any inconvenience.
Kind regards, the Redbook Inspect team

Norozi

Noroziasked

HI, I had an appointment on Friday 17 January but I have missed my appointment from another side it is my last date need an inspection, is there any chance to use my money I have paid for another appointment or refund .

4 answers
CHANG DENG ZHU
CHANG DENG ZHU

I already pay my inspection

Norozi
Norozi

Yes

Norozi
Norozi

Yes I have already paid but missed the appointment

Get an answer from our members and RedBook Inspect representatives

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