RedBook Inspect was previously trading as Auto Inspect and underwent a re-brand in 2015.
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Reviewer Photos & Videos
KsenijaVictoria
The team is really friendly and efficient. A++
Great team, love driving for Uber. The car is almost new so little could be wrong with it. I think Uber should also allow for 2 door cars for single passengers.
1 comment
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JimMetropolitan Adelaide, SA
Very poor service
I rang to enquire about the Redbook but due to the fact the receptionist spoke so fast and quietly I requested that she repeat all the she stated a bit slower and a little louder so that I could comprehend what she had initially said, with that she told me I was rude and abruptly hung up.
If the conversation has been recorded feel free to listen and please inform me of any wrong doing. If that is a personalised service I now understand why so many places go to the computerised systems.
Very poor service from the first point of contact of this company.
2 comments
RedBook I.RedBook Inspect
Hi Jim,
Thank you for taking the time to write us a review. We take all negative feedback very seriously and are sorry to hear of the experience you have had with our team. Please reach out to us on 1... Read more
Unfortunately you have a potential customer that requires vehicle inspections regularly, I have found alternative company and their service is excellent. Remain at ease for I will never run down your ... Read more
business but I will not promote it either. Thank you kindly for your swift response And hopefully you will rectify your issueSimilar opinion? Write a review on ieatwords.com.au!
mccusker.bjSoutheast, SA
Takes no responsibility for quality of inspection.
Paid for inspection, they missed more than one major damage to interior of car, and when contacted suggested that I could have done that damage, which is ridiculous. Inferior inspection and non-existent customer service. Told me that I needed to inspect the car, wasn't that why I paid them?
1 comment
RedBook I.RedBook Inspect
Hi Barbara
Thank you for taking the time to write us a review. We take all negative feedback very seriously. We see you have already reached out to us through our direct channels before posting this r... Read more
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Chris CGreater Melbourne (Outer), VIC
- 15 reviews
Good honest service
I am selling a 20 yo vehicle and the buyer has organized an inspection by RedBook. The mechanic ( Damon ) was great : courteous, thorough with his checks as I would expect someone to do if I was buying a vehicle, realistic in his evaluation of the vehicle, a really good professional guy. Will use them next time I buy a car.
1 comment
RedBook I.RedBook Inspect
Hi Chris! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case! We'll definitely pass on you... Read more
r feedback to Damon as well! :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
Chris W.Sydney, NSW
- 2 reviews
AMAZING Inspection and Service !
Adam from Redbook inspect was AMAZING ! Super quick reply and THOROUGH service. Knows a LOT about his industry and would HIGHLY recommend to anyone. Extremely detailed report and images. Will be recommending to anyone getting reports carried out
1 comment
RedBook I.RedBook Inspect
Hi Chris! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case! We'll definitely pass on you... Read more
r feedback to Adam as well! :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
CHANG DENG ZHUSouth East Queensland, QLD
Car inspection at west end
Very good service, very friend guys Glenn and Derek, happy to recommend to my friend very quick and professional that fitted us in at short notice
Thank you so much guys
1 comment
RedBook I.RedBook Inspect
Hi there! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case! We'll definitely pass on you... Read more
r feedback to Glenn & Derek as well! :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
PopperHunter Region, NSW
- 2 reviews
Great service, highly recommended.
Ordered an inspection for a car on Carsales.
Inspection was carried out promptly and detailed and informative report supplied.
Mechanic called me with a verbal evaluation, very professional and clearly addressed all my questions.
Communication with customer service was outstanding.
All up, an excellent service and highly recommended.
1 comment
RedBook I.RedBook Inspect
Hi Popper! Thank you for taking the time to write us a 5-Star review! We aim to assist our customers in making more comfortable and informed buying decisions when it comes time to purchase a car, so w... Read more
e are thrilled we were able to assist you! We're happy to hear you will think of us when you or someone close to you are next in market for a new vehicle :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
Avishek B.Sydney, NSW
- Verified customer
Not worth a penny
I had done a Redbook inspection before buying my used Kia Carnival from a dealer in Sydney on Friday 22 May, 2022. The inspector gave a nice report with lots of photos . I thought I had a peace of mind after getting the vehicle inspected through them. In my first drive just within a few days of the purchase the vehicle began emanating thick smoke and the vehicle engine heated up . There was a severe burning smell. I took it to the dealer and the dealer to my horror told me that the vehicle had a major engine fault. I wasted 270 AUD and got a f...Read more
alse assurance that the vehicle was "Mechanically ok" . To those buying used cars please be aware that you are taking a risk by going for a used car and going for this company inspection will give you no extra assurance or piece of mind . They just produce a nice report which might turn our completely false. I had a horrid time and faced a lot of embarrassment with the vehicle1 comment
RedBook I.RedBook Inspect
Hi Avishek,
Thank you for your feedback. We take all negative reviews very seriously and would like to have you contact us via our direct channels if you would like to discuss this further. You can re... Read more
Similar opinion? Write a review on ieatwords.com.au!
Louise HamerGreater Melbourne (Outer), VIC
- 2 reviews
What a fantastic service!
Redbook Inspect were thorough professionals right from the start. From booking the vehicle inspection & processing payment options, to the vehicle report, I was treated with respect professionalism, & a friendly attitude. It made me feel so much more at ease during the whole process of purchasing a used vehicle. I'll recommend Redbook Inspect to anyone I know who needs a car inspection prior to purchase anytime. Just excellent service.
1 comment
RedBook I.RedBook Inspect
Hi Louise! Thank you for taking the time to write us a 5-Star review! We aim to assist our customers in making more comfortable and informed buying decisions when it comes time to purchase a car, so w... Read more
e are thrilled we were able to assist you! We're happy to hear you will think of us when you or someone close to you are next in market for a new vehicle :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how RedBook Inspect compares to other Car Service / Repair Centres
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David BGreater Melbourne (Outer), VIC
Fast and efficient Redbook Inspection
Emal was very clear and precise about the Inspection and was extremely helpful regarding preparing me for next years Inspection. He certainly knows his stuff. Very impressed with Emal’s knowledge and the courtesy shown to me.
1 comment
RedBook I.RedBook Inspect
Hi David! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case! We'll definitely pass on you... Read more
r feedback to Emal as well! :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
Andy4210Melbourne
- 2 reviews
Inspection on my car
Buyer text me later saying the inspector thinks the jeep has rust when clearly the inner area of fender area was painted black to keep rust away as I cut the fenders for my jeep wrangler. Also inspector thinks jeep has been painted underside when clearly I never touched it. Also inspector thinks their is few leaks doesn't mention what part .I have never seen any oil drops on the floor or even my mechanic mention about any leaks . I lost a sale when the jeep has been maintained with all the services done by logbook. Inspector told we will go for a ride later when I checked outside he took the jeep by himself for a drive without even telling me. What a joke and unprofessional thing to do.
1 comment
RedBook I.RedBook Inspect
Hi there, thank you for taking the time to write us a review.
All our inspectors are highly experienced fully qualified mechanics that have knowledge on a broad range of vehicles. Whilst we understan... Read more
Similar opinion? Write a review on ieatwords.com.au!
kimSouth East Queensland, QLD
Wonderful customer service
Found the staff (there were 2 male staff on duty) to be very professional and caring - they attended to me immediately and even offered to change a tail light - found both staff members to be very friendly.
I would not hesitate in recommending the business to my family and friends
1 comment
RedBook I.RedBook Inspect
Hi Kim!
Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case!
We'll definitely pass on your feedback to the staff at your inspection centre!... Read more
Similar opinion? Write a review on ieatwords.com.au!
Car Inspection
Just done with the car inspection for redbook inspection report by Mark. The guy is quite flexible with the timings and quite experienced in his work. The car inspection took no more than 10 minutes and now I am able to work on all rideshares.
1 comment
RedBook I.RedBook Inspect
Hi there! Thank you for the 5-Star review!
We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case! We'll definitely pass on yo... Read more
Similar opinion? Write a review on ieatwords.com.au!
motorceptSydney, NSW
- Verified customer
Dodgy company, Rude customer service, Avoid at all cost
They instruct their Inspectors to cover up faults if you buying from dealerships!
All they do is just taking photos without inspecting components.
One tyre had a deep cut and still wasn't mentioned in their report.
2 comments
RedBook I.RedBook Inspect
Hi Motorcept,
Thank you for taking the time to write us a review. We see you have already reached out to us through our direct channels before posting this review. We apologise for the poor experience... Read more
You should refund my payment and sack your inspector!
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Very good service
The inspector is very friendly and helpful. I will always come back here to do any inspection for my car. Its rare to find good customer service these day. Great work!
1 comment
RedBook I.RedBook Inspect
Hi Lawrence! Thank you for the 5-Stars! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case!
We hope you think of us when yo... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how RedBook Inspect compares to other Car Service / Repair Centres
Know better, choose better.
Reliable car review
Very helpful review and really hard working inspector. My inspector Tony sent me the report on Sunday night from his email due to the redbook system was laggy. This is the first time of using RedBook inspection and I was quite impressed that online services nowadays are so convenient and reliable.
1 comment
RedBook I.RedBook Inspect
Hi Billy! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case! We'll definitely pass on you... Read more
r feedback to Tony as well! :) We hope you think of us when you are next in market for a vehicle. Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
Airboss1Sydney Surrounds, NSW
- 2 reviews
My sons first car review
Found the report very comprehensive, good value and gives the vehicles basic condition.This gave me the opportunity to then approached the seller and negotiate the purchase price taking in to condition the mechanical report.I just wanted to be reassured that the vehicle was roadworthy and safe to drive for my young bloke and not cost him a fortune to repair down the track.
1 comment
RedBook I.RedBook Inspect
Hi there! Thank you for taking the time to write us a 5-Star review! We aim to assist our customers in making more comfortable and informed buying decisions when it comes time to purchase a car, so we... Read more
are thrilled we were able to assist you! We hope you think of us when you or someone close to you are next in market for a new vehicle :) Kind Regards, The Redbook Inspect TeamSimilar opinion? Write a review on ieatwords.com.au!
Comprehensive Service
Great Inspection by Tony in Adelaide with an Excellent Written report with Photos.
Tony also gave me a call to discuss about the report in detail.
Definitely I would recommend Redbook Car inspection.
1 comment
RedBook I.RedBook Inspect
Hi Sam! Thank you for the 5-Stars! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case!
We hope you think of us when you are... Read more
Similar opinion? Write a review on ieatwords.com.au!
Henry D.South East Queensland, QLD
They have no idea
Had an inspection done on a concours condition show car which has only done a few thousand kms since total rebuild and they rated it down with stupid comments like "normal wear evident for it's age" when the components are virtually brand new. The interior is absolutely immaculate but they say "interior trims, carpet and roof lining showing general wear including scuffs, marks, minor stains and tears consistent with the age and mileage". WTH! the interior is like it just rolled off the production line and has won many Concours awards for being ...Read more
so. Says the "air cond is cool but not cold, might require service". It just had a service with a new compressor installed and is working perfectly. Seriously, this is a 40 year old British classic not a Mazda CX5. What was this moron expecting? And it goes on and on. I am sorry but this organization is a money grabbing risk adverse business with no care for what they say. If fact, they don't really say anything. It's all cut and paste out of a template to pump out a 46 page document to look like you're getting value when in fact they are diddling the buyer and the seller. I'm sure it comes down to the individual inspector but I would stay away from [name removed] in Brisbane.3 comments
RedBook I.RedBook Inspect
Dear Henry, thank you for your review. We take all negative feedback seriously. All our inspectors are highly experienced fully qualified mechanics that inspect a broad range of vehicles from classics... Read more
to new vehicles. We have looked into the report of the vehicle, and appreciate that some of the items inspected are open to interpretation. We always strive to provide honest feedback based on the inspectors findings. If you would like to reach out to us via our direct message we would be happy to discuss your inspection in more detail. Kind regards, the Redbook Inspect Team.I feel I have already lost the sale so what would I gain from reaching out to you. And how did you look into the report when I didn't tell you which vehicle it was and I didn't request the inspection ... Read more
so you don't have my details on file? Are you going to offer to re-inspect at no charge with another inspector? Doubt it.RedBook I.RedBook Inspect
Hi Henry, we are happy to discuss this further with you. Please send us a direct message with your contact information.
Thank you. The Redbook Inspect team.
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Misses the big ticket items
The inspection was timely, the reporting fast and the inspector was a nice guy willing to spend time chatting. Cosmetic issues were identified. BUT don't expect this report to identify any big ticket items. They explicitly state that they don't evaluate the condition of the engine / transmission / clutch etc. The thrust bearing failed on the vehicle I had inspected 1500kms after purchase so I was up for $1575 in repairs within the first month. When I raised this with Redbook their response was to check their fine print. I will not use thi...Read more
s service again and find a mechanic that specializes in the vehicle that I'm purchasing. That will give me a fighting chance to identify the big ticket items prior to purchase. I'd suggest people considering using Redbook and the like do the same and spend some time identifying cosmetic issues themselves.1 comment
RedBook I.RedBook Inspect
Hi Bill, thank you for your feedback. We take all negative reviews very seriously and would like to ask you to reach out to us via our direct channels if you have not done so already. You can reach u... Read more
s at [email protected]. Regards, the Redbook Inspect Team.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Mike sasked
Are you able to do an inspection in Holtze NT 0839
1 answer
RedBook I.RedBook Inspect
Hi Mike!
Thank you for your post. What type of inspection was it you are referring to? Our service area varies depending on the inspection type :) Please feel free to give us a call on 1300 373 992, or email at [email protected] and we'd be happy to discuss this further!
Daniyal L.asked
Any discount code for Redbook inspection
1 answer
RedBook I.RedBook Inspect
Hi Daniyal!
Thank you for your post! At the moment, we do not have any discount codes for any of our inspections. Apologies for any inconvenience.
Kind regards, the Redbook Inspect team
Noroziasked
HI, I had an appointment on Friday 17 January but I have missed my appointment from another side it is my last date need an inspection, is there any chance to use my money I have paid for another appointment or refund .
4 answers
I already pay my inspection
Yes
Yes I have already paid but missed the appointment
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RedBook I.RedBook Inspect
Hi there! Thank you for the 5-Star review! We aim for our staff to be diligent and customer centric so I'm glad to hear that your experience has shown that to be the case!
Kind Regards,
The Redbook Inspect Team