RedHotPie Questions & Answers (page 2 of 6)
104 questions from our users
Seems to be like most dating sites, great for woman and couples but too many single men .Can you tell me the ratio men to woman ( paid members only please ).
Hi Michael, thanks for your question. Whilst we don't disclose internal metrics, we can happily say that there's no shortage of genuine females - both singles and as a part of couples - on RedHotPie. ...
Read moreWhilst you're absolutely correct, male members usually out number females on all dating platforms, we have one of the higher female demographic percentages in the industry. So please hang in there, there are plenty of amazing women on RHP, hopefully you find that spark soon! Rebecca RedHotPie Customer Support Team
where do you go if you vification our codes
Thanks for your question however I'm not quite sure what you're asking. Could you please message our friendly Customer Support team with as much detail as possible so that we can assist you at https:/...
Read more/redhotpie.com.au/mobile/help/ContactSupport.aspx Regards,
I have been logged out and now can’t log in x sent request for code using phone number x never received and by email but does not recognise my email x please fix
Hi there Nope325, please write to our Customer Support Team at from the email address that you registered with so that we can investigate.
Rebecca
RedHotPie Customer Support Team
Have been logged out and now when I put in my email address it states that it's invalid, yet I received emails from you
I had an account around 6 years ago and just got another one I have forgotten my user name and I never received an email when I started up a new account.
When I put my email address in it goes to my old account.
Hi Smiller89, sorry to hear you're having issues getting into your account. Can you please contact us at from the email address that your new a...
Read moreccount is registered to and we'll get you back on track ASAP! Rebecca RedHotPie Customer Support Team
My partner joined RHP approx 2 years ago. He is paying a monthly amount via direct debit, but the problem is that he cannot log on to the site. He has changed his login details at your request but still cannot access the site. Also, he is very concerned about the monthly payments that you are taking out of his credit card & can’t access your site to cancel both the money & his subscription. Please let me know how he can cancel his membership. Thank you.
Hi Vivienne, thank you for your message and sorry to hear about your access issues, let's get that sorted for your partner right away! Please ask him to contact our Billings department at https://redh...
Read moreotpie.com.au/mobile/help/ContactSupport.aspx and they will assist with getting this sorted. Rebecca RedHotPie Customer Support Team
What is the effect of selecting - don’t show when I am “active now” have?
Hi Atb, thanks for your question. Choosing to not show 'active now' when you are online means that other members will not be able to tell if you are currently online or not by viewing your profile. If...
Read more you have any other questions/queries please feel free to contact our Customer Support Team directly at https://redhotpie.com.au/mobile/help/ContactSupport.aspx Regards,
So does that mean your profile cannot be found in the recently active search at all? Or will show closer to the bottom?
I had an account deleted and had to start a new one but it would link my premium plus subscription even though it has the same email?
Hi Dan, thanks for your question. Can you please contact our Billings and Upgrades team via from the email address that your account is attache...
Read mored to so that we can investigate this one for you? Thanks,
Why has my account been suspended with out any wrong doings?
This will happen not long after you pay for your subscription.. especially if you get a more premium one.. you'll be lucky if you get anything more than an automated reply
How do I login if im not receiving emails when I reset my password?
HI Dave, thanks for your question. If you have used the forgot password feature and don't appear to have received an email from us, can you please check your junk folder. If you cannot see an email fr...
Read moreom us there please use the search bar and search for 'reset password' to locate the email. If you still cannot locate the email, it may be that your account is attached to a different email address. Please contact our Customer Support Team here https://redhotpie.com.au/mobile/help/ContactSupport.aspx if you still cannot access your account and we'll get you back up and running ASAP! Regards,
Ok no worries, thanks for the reply
I ended up searching my profile for my username with Google and found my profile...
Read more CheersIn the active search it says “he” is not active and is down the bottom. In my messenger his profile has a green dot.
So what does the green dot mean?
HI there Atb, thanks for your question. Although the online now & active now features are very similar, there is a slight distinction between the two. Online now (represented by a green dot on a profi...
Read morele avatar) means that the member has been online within the last half hour. On many occasions, some members that are using our browser version, may leave their RedHotPie tab open while switching between different websites on others tabs. Active now (Available on the App & mobile website) means that the member is currently active on RedHotPie (not just has RedHotPie open in one of the browser tabs). If you have any other questions/queries please feel free to contact Customer Support at https://redhotpie.com.au/mobile/help/ContactSupport.aspx
Why was my account suspended with no warning and after no wrong activity?
Thank you for your message however we would need you to contact our Customer Support team at from the email address that your account was attac...
Read morehed to so that we can investigate what might have happened with your account. Regards,Because they want you to pay for a whole new subscription.. don't worry about replying.. they won't investigate, you'll just get automated messages about how good they are and how sorry they are and it won't go anywhere
I was a member a few years ago and recently joined again
Then you could see when a member was last online or read a message but now you can’t
So now when you search they could have been active a few minutes ago or months ago and I don’t know
Can this be fixed
Hi givingatry, thanks for your question. You can see if your message has been read by the other member or not by opening the Conversation then checking whether their profile photo preview is visible b...
Read moreelow the message or not. If it is, it has been read. You can browse members in order of when they were last active on the site by using the Recently Active tab in Discover (members will be listed by last login, with members that are online now appearing first).
I was a member a few years ago and recently joined up again
How come you no longer show when a member was last online
When searching now it doesn’t show it could have be minutes ago or months afo
Hi Curious, thanks for your question. You can browse members in order of when they were last active on the site by using the Recently Active tab in Discover (members will be listed by last login, with...
Read more members that are online now appearing first). Please feel free to get in contact with our friendly Customer Support Team if you have any other questions/queries at https://redhotpie.com.au/Support/SubmitTicket.aspx Regards,
Why do so many profiles I read have the same text under the 'about' and 'what I'm looking for' sections. These are supposed be comments by the member and random. Not carbon copies of other profiles. Are these fake profiles?
Redhotpie offer you a few different sentence combinations to give you ideas on how to fill out your profile under the "about" and "what I am looking for" sections which would explain the number of pro...
Read morefiles which look the same. It's probably a bit lazy on the part of those just clicking the sentence option but I wouldn't say they are necessarily fake profiles at all.Hi David, it looks like Classcouple has already answered this one for us! :) Just to confirm, we do provide template sentences during the registration process that users can fill their profile with if...
Read more they don't want to write their own descriptions. A lot of members like to use the templates until they have a chance to browse the site and get a feel for what other members include in their descriptions, then many decide to write their own unique descriptions. Thanks,
Help ....I need to take my profile if RHP as I can't log in anymore but showing for some reason my phone number and get regular call and messages I need to have it removed please ....how can I do that !!
Hi Elsky 222, please contact our friendly Customer Support Team at https://redhotpie.com.au/Support/SubmitTicket.aspx from the email address that your account is attached to and we'll be happy to take care of that request for you.
Regards, ...
Read moreRebecca RedHotPie Customer Support Team
Having issues with login details for the second time. I don’t understand what the issue is. Tried resetting the password with no success.
Hi Lisa, sorry to hear that you're having issues accessing your account. Can you please get in touch with our friendly Customer Support Team via https://redhotpie.com.au/Support/SubmitTicket.aspx from...
Read more the email address that your account is attached to and be sure to provide your username so that we can look into this for you right away. Thanks,
Having issues with login details multiple times. Had tried countless times to contact customer support but to no available. What the heck is going on, please explain.
Zane
Hi Zane, you can find more information here https://help.redhotpie.com/hc/en-us/articles/360058029113-Password-not-working-Update-October-2020
If you are still having issues please feel free to conta...
Read morect Customer Support again, ensuring that you are doing so from the email that your account is attached to and that you check your junk mail for responses from our team.
Hi, I've paid for premium (today) but I can't message anyone?
Hi Jason, thanks for your question. Depending on what method you used to pay with, it may not be immediate. If your profile is still not upgraded please contact our friendly Billings and Upgrades team...
Read more at https://redhotpie.com.au/Support/SubmitTicket.aspx from the email address that your account is attached to and we'll look into it for you. Thanks,
I deleted my account, cancelled my subscription yet the money came out! Why??
Hi Tess, sorry to hear that you're having issues with your subscription. Can you please contact our Billings and Upgrades team (using the email address that your account was attached to) at https://re...
Read moredhotpie.com.au/Support/SubmitTicket.aspx and we'll look into that for you right away. Thanks,
I am a paid subscriber. Several days ago I stopped being able to log in to even the website on my phone or computer. I get a message "the site cant be reached /err_connection_reset. I cant get into the site to generate a technical ticket. I can connect with any other site other than RHP.
Hi Jim, sorry to hear that you're having issues accessing your account. If you cannot access this link here to contact us https://redhotpie.com.au/Support/SubmitTicket.aspx please let me know and I'll...
Read more find an alternative way to get in contact so that we can investigate this for you right away. Regards,Get an answer from our members and RedHotPie representatives
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