RedInk Homes Questions & Answers

I'm just very disappointed that it always feel as though before signing the documents, your people seem to be very enthusiastic etc no once the papers are signed, the communications become slower and less genuine. Shouldn't all customers be treated the same at all stages of the build? I just want this building to be completed asap, so I can stop worrying and trying to get in contact with u people.

U could perhaps send a generic email to all your staf reminding them to promptly respond to customer's queries. I shall not at this stage contact you for further review. But will do so when things become worse.

2018 and it hasn’t changed, very poor customer service. Sales guy was great though, but went down hill after that.

Hello Luke, Can you please contact the Midwest office on 99208900 and advise us of your home address, so that we can investigate these issues for you? Look forward to hearing from you soon. Kind regards Building Manager

Hi Luke,
Cannot help you much than to advise you to contact the building company and see what they can do.
Sam

Thank you for your reply, will be working out of town tomorrow and won't have the best signal but will contact you shortly. Appreciate your prompt response

I have now been in touch and has been rectified... Thankyou for the answering online...

Chris Thomas is your Man, helped us out when no else would after house caught fire 1 week before settlement,

Hi Eddie, could you please tell me what a Khan's lawyer is. I am currently representing myself but am looking for a good lawyer? Margaret 0419033856

Sorry Margaret - I have not yet had an answer from A Khan and maybe will not get one - but be assured I will let you know if I can get some resolution

Hi Eddie, I would like to help in this case. I do have same experience currently with them. Please let me know if there is anything I could help (Will - [email protected]).
Thanks

You are meant to sealed the walls yourself using oil based sealer.

Mate, we never got a completion date, It was just a vague sometime in the future comment by the supervisor
Lockup was very quick & then it seems like nothing gets done after that.
Use this site to complain as the Managers get right onto it, if its out in the social media, At least thats what we found.

Good luck

Your addenda contract provides a "so many days from date of commencement" which apparently is slab down when querying it I was told 6 months from slab down so I am expecting Sept. Will let you know...

Yes we were told 6 months from slab down. It will end up around 9 months+. We were also told they would have a date once we got to lock up stage. We got nothing but excuses and them avoiding the question. Then we were told once the tiles have been laid we would get a date. You guessed it.. nothing but more excuses.

Yes, use this site, Their management dont like people warning others about how bad they are.
We did twice, and low & behold a phone call next day, Not much else but at least we got that !!

We have practically been supervising our build as well. Its disgusting service you are literally waiting in line for something to happen wile a trade starts your job and goes to other sites to juggle three houses at once instead of finishing one before moving on to the next. Ask the office for your site supervisors manager to give you a call it helps if you have specific examples. Start keeping a diary!

I have the same issue with 101 residential who are owned by the same people. My house was started in june (contract signed inJanuary) and is not even at lock up. The house next to mine whose contraction started at exactly the same time as mine is now a week away from hand over. The delays are caused by them taking so long to rectify issues raised (mostly because they first try to deny anything is wrong and do everything they can to avoid doing any work at all. 3 months after my brickwork was finished they still have not fixed all the issues I have raised and anything they have done has only caused other issues. The two houses next to mine are red inks and their slabs went down before mine, their brickwork only started a month after my brickwork was finished. They are now at lock up but they have essentially had the one team working on both houses, so they do one stage with one house and then the same trades go and do that stage on the other house. Good Luck!!

Wow- that's sounds excessive. Do you have a fixed contract for your siteworks? To be honest I don't know too much about earthworks, we were just on a pretty standard suburban block on an estate so our whole site works was $7800 (fixed) I'd be asking them to justify and itemise the cost and read through all your contractual fine print - sorry I can't be any more help. Good luck.

Whilst that sounds high for works you can always get an independent estimate. I have found Redink to be very approachable and fair. The last thing they want is to sour the relationship before you have commenced building. This is a bitter pill to swallow and in their defense the only time they would be certain of the costs is when they commence works ? The estimate they gave us was within $ of the actual cost.

Do you mean Rep or Building Supervisor? Your rep is usually the person you signed on with. The building supervisor is allocated depending on where you are building, or at least that has been our experience. Hope that helped good luck with your pre start.

Hi Michellew,

Yes thank you for replying.
How has your expirience been so far with Redink.

hi angel163

Pretty good experience overall. Bit frustrated at the minute waiting for the final bits and pieces to be done. Seems the tradies are a bit reluctant to come back for minor things to finish off. Could be because we are a little out of Bunbury but hopefully this time next week we will have the keys.

Hi Ryan

Unfortunately there was some element of deliberate delays as evident from the letter we got from Redink and most of the delay was due to negligence. I have already discussed with office. Roof frame not done as per the drawing we signed. Found many other things that have not been done as per contract we signed. It is so frustrated to keep pointing out mistakes and that also obviously delays the process.
Kind Regards
cc33