Redsbaby Metro Questions & Answers

Hi Kelly,

Thank you for your question. The main difference between the JIVE and METRO models is that the JIVE can convert to become a tandem, whereas the METRO is a single pram only.

You can see a more detailed comparison of all of the features here:

https://redsbaby.com.au/compare

Please reach out to our customer care team if you have any questions on 1300 344 964 :)

RB Team xx

Hi Jessica,

The material used is a leatherette which is synthetic and hardwearing for the usage. I hope this helps. RB Team xx

Hi Tadine,

Thank you for your question. We work on a shipment basis and sometimes, for certain colours/models, we go onto pre-order. The pre-order dates are always published on the website for customers and any pre-order dispatch as per the website dates from our Sydney warehouse.

We are always happy to assist where we can with any questions you may have about the ordering process, Please call the team on 1300 344 964. If you place an order now, it would be dispatched no later than the 15th November from our Sydney warehouse as per the website.

RB Team xx

Hi Cleo,

You can fold the METRO with the seat attached but it does have to be in forward-facing mode. I hope this helps. Brooke - RB Team xx

Hi Harpinder - please find the full range and pricing on our website: https://www.redsbaby.com.au/ please reach out to customer care on 1300 344 964 if you have any questions. RB Team xx

Hi Katie,

Thank you for your question, the new 2018 harness has been designed to be easier to use and ergonomic. We don't sell the new harness as a separate item as they are sewn into the seat material for safety reasons.

If you would like to speak with the team, please call 1300 344 964 and we can assist with any questions you may have about the harness systems.

Brooke - RB Team xx

Hi SBon,

Thank you for your question. The METRO would have been from the 2016/17 range and these are no longer available on the website. Our METRO² is part of the 2018 collection and has been re-designed based on feedback from our customers of the METRO 2016/17 range.

Please reach out if you have any questions at all.

Brooke - RB Team xx

Hi Atlantis,

Thank you for your question. Yes, you can use a 2017 bassinet on the new 2018 collection frames as we haven't changed the adaptors and connections. If you are purchasing one second-hand, just be sure to check that they have the bassinet adaptors with the bassinet.

I hope this helps. If you have any further questions, please reach out to customer care on 1300 344 964

Brooke - RB Team xx

Hi Jamie,

Thank you for your question. Whilst we don't have any footage of the METRO going into the back of a 4X4, we do have a 'Will it Fit series on our Youtube channel and we have footage of the METRO going into a range of different cars boots on the market. We made sure that we included some of the smallest like a Nissan MICRA and Fiat 500. I have added the link below:

https://youtu.be/slWhmd0N3r4?list=PLdoGsF_bs8f-cwDPH-AJ38IqSjqmovsi2

Please let me know if you have any questions :)

Brooke - RB Team xx

Hi Nikk,

Thank you for your question. Redsbaby prams have been designed for Urban use and give great performance on all terrain i.e. going for walks over gravel, grass being out and about (sidewalks).

Our prams (METRO and JIVE) both come with four-wheel suspension, which are based on an internal spring system (within the front wheel housing and the rear wheel axle).

Other features of the wheels which provide best performance includes:

*Front swivel wheel locks: stability on uneven terrain and long distances
*Four wheel suspension: easy push and a smoother ride
*Four wheel design: optimum weight distribution, providing more stability on curbs and uneven surfaces

I hope this helps :)

Brooke - RB Team xx

Hi Jen,

Thank you for your question. Both the Redsbaby JIVE and METRO have a seat back height of 53cm which should see you using the pram with your little one right through to toddlerhood. Most customers will use the seat from around 6 months up until around 3 - 3.5 years of age. The main seats are designed to hold 20kgs and it will depend on each individual child as to how long you use the seat for. There is also a head barrier at the top of the seat which is removable as your child grows to allow extra head space. We always recommend using the 5 point harness at all ages and times that your baby/child is in the pram :)

Please be in touch with our customer care team should you have any questions about the above on 1300 344 964.

Brooke - RB Team xx

Hi Amelia,

We recommend you transition your child from the bassinet to the seat when they reach the weight limit of 9kg (20 lbs), are 6 months of age, or when your child can sit up unaided (whichever occurs first). If you feel that your child needs to transition to the seat before either of these three milestones have occurred, you can do so using the seat in the lowest setting.

As our Redsbaby seats are an angular, fixed construction (i.e. where the footrest meets the seat and then the backrest), and doesn’t lay flat in the same way a bassinet does, we always recommend the bassinet for customers as this enables the child to lay completely flat which is the recommendation broadly accepted while their spine is developing.

I hope this information helps :) Brooke - RB Team xx

Hi Cassie,

Thank you for your question. The seats on the METRO and JIVE sit at the same height. We have had great feedback from parents of all heights. Both prams are four-wheeled so have better traction and balance than three-wheeled prams.

Please be in touch with customer care on 1300 344 964 if you have any questions :)

Brooke - RB Team xx

Hi Katie,

Air wheels provide an excellent solution for customers that desire an exceptionally smooth ride from their pram. However, this comes with maintenance (pumping and inner-tube replacement over time). While air tyres are an excellent solution, based on feedback from our customers that requested a puncture-proof, low maintenance solution, we have engineered our new ER/PU wheels to provide the highest performance for the products they have been specifically designed for (Metro² – extremely lightweight, JIVE² – to be able to carry two children, while still being as lightweight as possible).

Redsbaby 2018 ER wheels are made with an engineered composite of rubber and plastic. They are more durable and higher performance than our previous models’ puncture-proof wheels which were EVA (a solid plastic). The addition of rubber to the wheel composition provides greater shock absorbency for vibrations and bumps, and also provides a wheel that will last longer. 100% of the wheel is the ER composite material.

I hope this helps :)

Brooke - RB Team xx

Hi Kat,

The METRO has been designed for Urban everyday use. The METRO performs well on all terrain and our new ER Rear wheels provides greater shock absorbency for vibrations and bumps, and also provides a wheel that will last longer.

We have engineered a narrow ridge on the widest point of the front and rear wheels which minimises the surface area of the wheel that has contact with the ground. This also minimises bumps and vibrations, while delivering a more durable and hard-wearing wheel.

I hope this helps :)

Brooke - RB Team xx

Hi Mel,

Yes, we will be at the Essential Baby and Toddler show in Brisbane :)

https://www.redsbaby.com.au/brisbane-16-18-march-essential-baby-toddler/

Brooke - RB Team xx

Hi Monique, the METRO has a lovely compact fold and will fit into most smaller cars on the market. We have tested in a Fiat 500 as well as a Suzuki Swift boot and both fit very nicely. I have included the folded specs below for you so you can measure-up if needed.

https://www.redsbaby.com.au/template/downloads/METRO2-Pram-Specifications.pdf

I hope this helps :) Brooke - RB Team xx