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Reviews

4.8

132 reviews
5
(120)
4
(9)
3
(0)
2
(1)
1
(2)
  • Product Quality
    4.4 (24)
  • Return Claim MadeYes (0) · No (24)
  • Warranty Claim MadeYes (1) · No (21)
  • Product Appearance As advertised (57%) · Not as advertised (43%)
  • Customer Service
    4.8 (24)
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Shazz

ShazzSouthern and Hills, SA

Amazing service

published

Exceptional service from Heather and Sharon very happy with our mattresses we bought 2 single vitality plush and a king single vitality plush, advice was great, store was easy to navigate around, definitely recommend Heather and Sharon at Regal Sleep Solutions :)



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRegal sleep solutions Colonnades
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Sue Budden

Sue Budden

  • 3 reviews

Best Sleep in a while

published

Since purchasing my new mattress I have had the best sleep
as being an Epileptic it has helped ease my aches and pains after
seizures . highly recommend them. very friendly staff who know how to
put you at ease and make you feel comfortable buying the product .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationcolonnades
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Dave Waples

Dave WaplesMetropolitan Adelaide, SA

  • 2 reviews

Disappointed with the Flip Mattress

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChurchill Regal Sleep Solutions
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Wonderful! Beautifully made and so comfortable

published

Easy to navigate the store
Item arrived fully assembled. Staff in-store were very efficient and helpful . Listened to my explanation of what I required and gave me exactly what I wanted.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationColonnades. SA
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Sue Budden

Sue Budden

  • 3 reviews

Great Service

published

Fantastic service by Sharon she was very helpful with my choice of mattress
and very explanatory right down to pillow and how comfortable it will be
for my medical issues I have. Would highly recommend her services again

Kind Regards
Sue Budden

Jordan H

Jordan HMetropolitan Adelaide, SA

Amazing customer service, and amazing mattresses would 100% recommend a mattress from here.

published

There’s very good customer service the best I’ve experienced, they showed me how the mattresses were made and showed me all the mattresses and tested them out to find the one that fit me, I’ve had my mattress for a few days now and I’ve already had a lot less back pain, would 100% recommend buying a regal mattress they’re amazing

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationColonnades
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Von M

Von MMetropolitan Adelaide, SA

Always worth buying local. Here is an example why

published

amazing service from this business, and staff who are genuinely friendly and understanding mean that I have the most amazing, comfortable bed. Thank you.
Highest praise. Great products. Thanks Tim

Customer Service
Product Quality
Return Claim MadeNo

Less than satisfied had nothing but trouble with management don't waste your time and money

published

Had nothing but trouble with management everything that was promised failed to happen we paid for everything straight up when we complained about the delivery and condition of the mattres and requested the return of the purchased item s and a full refund we were given the phone number of consumer affairs by management

Customer Service
Product Quality
1 comment
Regal
Tim S.Regal
Boots

Boots

  • 2 reviews

Best sleep ever.

published

I bought this mattress as soon as I tried it in the shop. Honestly, the best bed I’ve ever slept on. Great staff at the City Cross shop: very helpful, knowledgeable and friendly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCity Cross Adelaide
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Great Service..great bed

published

Mardi from My Barker Store exceptionally good with her knowledge on bedding. No sales push and easy to deal with. Delivery guys were very helpfull in all aspects. Would certainly recommend Regal.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMy Barker
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Unhappy

UnhappyMetropolitan Adelaide, SA

  • 2 reviews

Disappointed

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMt Barker South Australia
See all answers
1 comment
Regal
Tim S.Regal

Hello, we are so sorry to hear that you have not had a wonderful experience with your mattress. We pride ourselves on having Raving Regal Fans, please call me to discuss further so that I can resolve this for you.
Tim Simon - 0424 599 764

Wonderful service.

published

Just before Christmas we purchased two single beds from the Colonnades store, the service was
absolutely wonderful, Heather is a very helpful lady. As my husband has Parkinsons the first mattress
was to soft so we had to change it. The ladies both Heather and Sharon were wonderful and nothing
was to much trouble. The delivery came on time both times and the fellows were very pleasant and
polite. Thank you very much for making it a good shopping experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationColonades-Noarlunga. South Australia.
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Davo E.

Davo E.Metropolitan Adelaide, SA

Great customer service! Such a comfy bed!!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationColonnades
See all answers
Peter C

Peter CMetropolitan Adelaide, SA

  • 5 reviews

So far, so Good

published

Were given ample opportunity to try the beds. Knowing we have a year to change our mattress preference is reassuring, but all seems okay. The staff were friendly and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationColonnades, SA
See all answers
Douglas

DouglasSouthern and Hills, SA

So happy i made this choice

published

Nice big store with lots to choose from. Service was friendly and professional, and didnt feel pressured or rushed into a decision. We did not have to assemble bed it was done for us, and the old one taken away. I recommend Regal to my friends, and like their policy of return.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChurchill Road, Kilburn
See all answers
Furniture Shops

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Great Service

published

I visited the City Cross store this week and received fantastic service from Georgie and Mardi. They went out of their way to help me. I can't thank Georgie and Mardi enough. They both really try and help the customer instead of making a quick sale. I highly recommend Regal at City Cross......

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
phil

philMetropolitan Adelaide, SA

very comfotable

published

heather was very informative and helpful during the selection process. we are very happy with our Elegance mattress plus the delivery guys were also very polite and helpful. phil & diane

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationnoarlunga
See all answers
Old Col

Old ColMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Colin and Lee

published

Georgi was excellent, explained the different types of support and mattresses. We even upgraded from our original thoughts. Our new mattress is fantastic. Very enjoyable experience, thankyou to all at Regal Team Noarlunga.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNoarlunga
See all answers
Shaik R.

Shaik R.Metropolitan Adelaide, SA

Disappointed!

published

Disappointed with the product & the quality. Less than a year since we bought the mattress, with two replacements already and now the mattress has started to dip (even after picking the firm one), causing body pains to my wife. On the contrary, the customer service at the store was great. Wonderful staff and store managers. I would never recommend the product to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Regal
Tim S.Regal
John

JohnMetropolitan Adelaide, SA

  • 2 reviews

Exceeded expectations, therefore, no need to shop around

published

Very impressed with the professional service we received from Sharon at Colonnades. Informative, knowledgeable and friendly, therefore, decided there was no need to "shop around". The delivery personnel were also outstanding and efficient. Thank you for ensuring our purchase and delivery exceeded our expectations. Will have no hesitation in recommending family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationColonnades, South Ausralia
See all answers
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