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Reviews

4.8

73 reviews
5
(69)
4
(1)
3
(0)
2
(1)
1
(2)
  • Product Quality
    4.9 (7)
  • Return Claim MadeYes (0) · No (8)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    4.6 (9)
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shane

shaneGreater Melbourne (Outer), VIC

  • 3 reviews

These products are great!!!

published

Maurie and the guys at Frankston are easy to deal with,respectfull and never pushy. They really know their products and really are a pleasure to deal with.The matresses are incredible value for money,comfortable and made in Australia,you can't go wrong.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston.
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Sam and Jason

Sam and JasonGreater Melbourne (Outer), VIC

Amazing!!

published

Amazing service and products!! We couldn’t fault the store or the staff. We had help from both Maurie and Kevin. They were so helpful and knowledgeable on all products. Would not go anywhere else now!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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Great service. Very helpful staff!

published

Great service, helpful staff. Spent time helping me choose two pillows. Maurie and Kevin spent a good amount of time showing me several different options so I was happy with the service.



Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Great service, friendly team

published

I was referred to Regal Frankston and had an appointment booked for me to try new pillows. Kevin was very helpful, providing a range of pillows to try and never pushing for an expensive product or trying to influence my choice. Friendly service, accommodating of changing appointment times, and a quick and easy shopping experience.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRegal Sleep Frankston
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A++ customer service

published

We were very undecided on which mattress to get. Went around different stores and finally decided to buy here but still undecided which mattress to get. Ben was extremely helpful in providing information and suggested mattresses which we might like. On top of that he gave us a really good price and freebies. Will definitely recommend this store to family and friends. Well done Ben! Cheers!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRegal Sleep Solutions- Frankston
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Renee

ReneeGreater Melbourne (Outer), VIC

I recommend to shop here!

published

Kevin the sales person provided me top quality customer service. He was genuine and provided realistic information. He didn’t just go to the expensive mattress like other stores did, we discussed my requirements and comfort style. I was that impressed I actually bought another mattress and base for my son! He offered me savings and really looked after me. Warm friendly service and I’ll recommend my family and friends to go.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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Katie

KatieGreater Melbourne (Outer), VIC

Great customer service

published

Regal was referred to me by my physiotherapists and myotherapist. Ive always received fantastic customer service, on more than one occasion. I have no idea when it comes to pillows and mattresses. The staff are friendly, and they know their products. My mattress is amazing and has helped me rehabilitate an injury. Delivery was on time with good communication. I would highly recommend regal sleep solutions frankston.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
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No service

published

Walked into store and wandered around looking at different mattresses. The sales person did not acknowledge or approach me. He just stayed behind the computer at the desk. I’m very disappointed, as I have been recommended by my osteopath to go to regal sleep.
I’m in the market for a Queen and single mattress. I will now go elsewhere, where I will be a valued customer.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston homemaker centre
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1 comment
Regal
Tim S.Regal

Terrible. Avoid.

published

Absolute rubbish. Mattress collapsed after 8 months- we were each sleeping in a separate pit with a hard crest in between us. I developed pain in my lower spine and as the mattress collapsed further, neck pain (my pillow was more supportive than the mattress). Complained to Regal who repaired our mattress, but four months later mattress has collapsed again and Regal say there is nothing we can do. Emails to head office are ignored. 15 year warranty counts for nothing. Feel like Ive paid someone $2480 to give me a spinal injury.

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Melissa

MelissaGreater Melbourne (Outer), VIC

So helpful

published

The service at the Frankston store was very efficient, everyone there so kind. Kevin took the time to discuss what mattress would best suit me, and I'm happy to say that I found just the one I was looking for Highly recommend, thank you for your time!

Customer Service
Product Quality
Webby

WebbyBittern

Fantastic honest service

published

Thanks to the salesman “kevin” our choice was made on his sound knowledge of the product and was able to make us a best affordable package.

Shop LocationVIC, Frankston
Shannon

Shannon

  • 2 reviews

Best end to end customer service and high quality mattress

published

Amazing customer service and the best bed ever! Kevin was so lovely and helpful while I took my time figuring out which bed was best for me. In the end, I went for the top end beds endorsed by physiotherapists and doctors and it has been amazing. I can finally sleep on my back without it seizing up. Highly recommend their mattresses and knowledgeable, patient staff!

Shop LocationVIC, Frankston

Best store policies I've ever found

published
Shop LocationVIC, Frankston
PBeattie

PBeattieAU

  • 10 reviews

Don't walk past this shop!

published

If you are looking for a mattress mark my words do not walk past this shop. Kevin firstly is not only a wealth of knowledge on mattresses, he is honest and a great personality to boot. Thus far I have bought a super king bedhead, double mattress with box base and a king sized mattress and I have been nothing but impressed by the quality of products the excellent pricing and the awesome service. The delivery by Ben was flawless and just all round good blokes. I can't highly recommend this entire outfit enough.

You have a return customer!

Shop LocationVIC, Frankston

You will not regret making the commitment

published

If you have been delaying or putting off the purchase of a new bedroom suite for one reason or another like I did for two years, Stop and ask your self what for?
We spend on average one third of our life in bed so it makes perfect sense to make the commitment for our health and well being.
I did nothing for two years while I was having problematic sleep.
I didn’t realise to what extent or completely understand the bennifical attributes sleeping on the XD Ultimate would create.
My only regret being I should have bought the bed sooner because now I understand.
Discuss your options with Kevin at the Frankston store, you will not regret it.

Simon Adams.

Shop LocationVIC, Frankston
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DDH

DDHGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

Wonderful bed and service was five star - thank you Brett from Frankston store

published

A very satisfactory experience with no amount of time spared in assisting us with our choices. The bed is fantastically comfortable. We would recommend this brand to everyone. Thank you Brett from Frankston store.

Shop LocationVIC, Frankston
Giovanna

GiovannaMelbourne

Loving my new mattress

published

I have had my Regal Matress for a few weeks now - I brought the firm in the Healthy range due to back and hip problems and I absolutely love it. I got it at a great price and wish I had got it sooner. Highly recommend checking them out.

Shop LocationVIC, Frankston

A++++++

published

Excellent service - Maurie went above and beyond to assist me in what I needed; his product knowledge was exceptional!! Thank you so much. Highly recommend!!

Shop LocationVIC, Frankston

mattresses

published

Kevin and team have been very helpful in trying to sort out our bed. After weeks of trying the suggestion was made to make a custom made one. First delivery was made prompt and both man were very helpful also in removing our old one. Unfortunately it still felt too hard so went back to the shop and they recommended a different top. Today
Terry and Yasho picked up the mattress and were very friendly. We are expecting our mattress back on Monday and hoping that it will be just what we need.

Shop LocationVIC, Frankston

Brilliant service, great prices, would absolutely reccomend

published

I went in with some idea of what I was looking for, but very little knowledge. By the time I had made a decision, I felt a lot better about knowing what I was getting, what set it apart from other comparable mattresses, and a general confidence that I was choosing the right mattress to get me through at least the next decade or so of my life. Kevin was incredibly helpful and friendly and his explanations were clear and concise - exactly what you would hope for!

Shop LocationVIC, Frankston
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Questions & Answers

Wendy M.

Wendy M.asked

VIC, Frankston

Do you have Afterpay

1 answer
Regal
Tim S.Regal

Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon

Get an answer from our members and Regal representatives

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