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shaneGreater Melbourne (Outer), VIC
- 3 reviews
These products are great!!!
Maurie and the guys at Frankston are easy to deal with,respectfull and never pushy. They really know their products and really are a pleasure to deal with.The matresses are incredible value for money,comfortable and made in Australia,you can't go wrong.
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Sam and JasonGreater Melbourne (Outer), VIC
Amazing!!
Amazing service and products!! We couldn’t fault the store or the staff. We had help from both Maurie and Kevin. They were so helpful and knowledgeable on all products. Would not go anywhere else now!
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Great service. Very helpful staff!
Great service, helpful staff. Spent time helping me choose two pillows. Maurie and Kevin spent a good amount of time showing me several different options so I was happy with the service.
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The reviewer stated that an incentive was offered for this review
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Great service, friendly team
I was referred to Regal Frankston and had an appointment booked for me to try new pillows. Kevin was very helpful, providing a range of pillows to try and never pushing for an expensive product or trying to influence my choice. Friendly service, accommodating of changing appointment times, and a quick and easy shopping experience.
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A++ customer service
We were very undecided on which mattress to get. Went around different stores and finally decided to buy here but still undecided which mattress to get. Ben was extremely helpful in providing information and suggested mattresses which we might like. On top of that he gave us a really good price and freebies. Will definitely recommend this store to family and friends. Well done Ben! Cheers!
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ReneeGreater Melbourne (Outer), VIC
I recommend to shop here!
Kevin the sales person provided me top quality customer service. He was genuine and provided realistic information. He didn’t just go to the expensive mattress like other stores did, we discussed my requirements and comfort style. I was that impressed I actually bought another mattress and base for my son! He offered me savings and really looked after me. Warm friendly service and I’ll recommend my family and friends to go.
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KatieGreater Melbourne (Outer), VIC
Great customer service
Regal was referred to me by my physiotherapists and myotherapist. Ive always received fantastic customer service, on more than one occasion. I have no idea when it comes to pillows and mattresses. The staff are friendly, and they know their products. My mattress is amazing and has helped me rehabilitate an injury. Delivery was on time with good communication. I would highly recommend regal sleep solutions frankston.
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No service
Walked into store and wandered around looking at different mattresses. The sales person did not acknowledge or approach me. He just stayed behind the computer at the desk. I’m very disappointed, as I have been recommended by my osteopath to go to regal sleep.
I’m in the market for a Queen and single mattress. I will now go elsewhere, where I will be a valued customer.
1 comment
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Terrible. Avoid.
Absolute rubbish. Mattress collapsed after 8 months- we were each sleeping in a separate pit with a hard crest in between us. I developed pain in my lower spine and as the mattress collapsed further, neck pain (my pillow was more supportive than the mattress). Complained to Regal who repaired our mattress, but four months later mattress has collapsed again and Regal say there is nothing we can do. Emails to head office are ignored. 15 year warranty counts for nothing. Feel like Ive paid someone $2480 to give me a spinal injury.
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MelissaGreater Melbourne (Outer), VIC
So helpful
The service at the Frankston store was very efficient, everyone there so kind. Kevin took the time to discuss what mattress would best suit me, and I'm happy to say that I found just the one I was looking for Highly recommend, thank you for your time!
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WebbyBittern
Fantastic honest service
Thanks to the salesman “kevin” our choice was made on his sound knowledge of the product and was able to make us a best affordable package.
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Shannon
- 2 reviews
Best end to end customer service and high quality mattress
Amazing customer service and the best bed ever! Kevin was so lovely and helpful while I took my time figuring out which bed was best for me. In the end, I went for the top end beds endorsed by physiotherapists and doctors and it has been amazing. I can finally sleep on my back without it seizing up. Highly recommend their mattresses and knowledgeable, patient staff!
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Best store policies I've ever found
Well 3 weeks ago I made a terrible mistake and bought a leading brand name mattress and hated it. I couldn't return or exchange it so I had to start again after wasting so much money on my poor choice. Quite simply, my 'spirit guides' told me to visit Regal Sleep Solutions for a mattress that SUITS ME, along with the all important RIGHT TO EXCHANGE THE MATTRESS within 30 days if it's not what you hoped it to be. What could possibly go wrong with these 'must have' store policies? Brett, the salesman I dealt with is a lovely guy who's aim is to s...Read more
ell you the CORRECT BED. You see these guys aren't happy until we, the customers are happy! What a great approach to having happy buyers. There's an extensive range of mattresses in all price ranges that are quite simply, some of THE BEST levels of comfort I've come across and I have pretty high expectations from my beds, as I've always liked the finer things in life. I fully reccomend this store and more so, the Regal Brand. I loved the way I was assisted by both Brett and Kevin on my last 2 visits. I'm now the proud and happy owner of a Byron Bay Plush Queen mattress ❤ which is a great 'happy medium' for my individual spinal support requirements and the comfort level. At Regal, they can even customise the perfect bed for you! Always friendly and helpful staff who have left a remarkably good impression on me. I thoroughly reccomend Regal for the huge range of mattresses, A1 store policies they stand by, lengthy warranties and wonderful reception I've experienced here.Similar opinion? Write a review on ieatwords.com.au!
PBeattieAU
- 10 reviews
- VIC, Frankston
- Verified customer
Don't walk past this shop!
If you are looking for a mattress mark my words do not walk past this shop. Kevin firstly is not only a wealth of knowledge on mattresses, he is honest and a great personality to boot. Thus far I have bought a super king bedhead, double mattress with box base and a king sized mattress and I have been nothing but impressed by the quality of products the excellent pricing and the awesome service. The delivery by Ben was flawless and just all round good blokes. I can't highly recommend this entire outfit enough.
You have a return customer!
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- VIC, Frankston
- Verified customer
You will not regret making the commitment
If you have been delaying or putting off the purchase of a new bedroom suite for one reason or another like I did for two years, Stop and ask your self what for?
We spend on average one third of our life in bed so it makes perfect sense to make the commitment for our health and well being.
I did nothing for two years while I was having problematic sleep.
I didn’t realise to what extent or completely understand the bennifical attributes sleeping on the XD Ultimate would create.
My only regret being I should have bought the bed sooner because now I understand.
Discuss your options with Kevin at the Frankston store, you will not regret it.
Simon Adams.
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DDHGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 5 likes
Wonderful bed and service was five star - thank you Brett from Frankston store
A very satisfactory experience with no amount of time spared in assisting us with our choices. The bed is fantastically comfortable. We would recommend this brand to everyone. Thank you Brett from Frankston store.
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GiovannaMelbourne
Loving my new mattress
I have had my Regal Matress for a few weeks now - I brought the firm in the Healthy range due to back and hip problems and I absolutely love it. I got it at a great price and wish I had got it sooner. Highly recommend checking them out.
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A++++++
Excellent service - Maurie went above and beyond to assist me in what I needed; his product knowledge was exceptional!! Thank you so much. Highly recommend!!
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mattresses
Kevin and team have been very helpful in trying to sort out our bed. After weeks of trying the suggestion was made to make a custom made one. First delivery was made prompt and both man were very helpful also in removing our old one. Unfortunately it still felt too hard so went back to the shop and they recommended a different top. Today
Terry and Yasho picked up the mattress and were very friendly. We are expecting our mattress back on Monday and hoping that it will be just what we need.
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Brilliant service, great prices, would absolutely reccomend
I went in with some idea of what I was looking for, but very little knowledge. By the time I had made a decision, I felt a lot better about knowing what I was getting, what set it apart from other comparable mattresses, and a general confidence that I was choosing the right mattress to get me through at least the next decade or so of my life. Kevin was incredibly helpful and friendly and his explanations were clear and concise - exactly what you would hope for!
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Questions & Answers
Wendy M.asked
Do you have Afterpay
1 answer
Tim S.Regal
Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
Kind Regards
Tim Simon
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Tim S.Regal
Hi Kaylene
f our other stores if you would prefer. Please contact me on 0424 599 764. I look forward to hearing from you. Tim SimonI'm so terribly sorry that you have had this experience. We pride ourselves on our high standards of service. I'd love the opportunity to make this up to you and show you our range at one o... Read more