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Nic B.Greater Melbourne (Inner), VIC
A very happy customer
Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.
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Brilliant service from Kay!
Kay was fantastic. Knew her stuff. Was so patient, educated us, let us take our time, we never felt pressured. I would highly recommend her. We’re excited to get our new bed. Thank you Kay. You’re the best x
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Mark LewisGreater Melbourne (Inner), VIC
Customer service supreme
From the warm welcome, accurate questions to find our requirements, extensive examples presented to us to choose from, we could not ask for a better experience. Both John and Asher knew their product, gave advice that could be understood, and quick and accurate paper work brought the sale to an agreeable and pleasant conclusion. Would highly recommend Regal Sleep as an authentic company to deal with. Mark and Florence Lewis.
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Mes
- 2 reviews
Fabulous retail experience
An excellent experience. Asher was very very helpful and knowledgeable about mattresses and took lots of time to make sure we were happy. We were delighted with the whole transaction and look forward to the delivery of the mattress and base and a great night sleep.
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YarraGreater Melbourne (Inner), VIC
- 2 reviews
Regal Sleep Solutions Malvern, Exellent Service !
Asher is the man ! did the rounds of the usual bedding stores and he spent more time with us than ( the major ones ) put together. Spent a lot of time trying different mattresses ( and pillows ) and now after a month of sleeping on our new mattress i can say we are very happy highly recommended !
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Excellent customer service
Asher in the Malvern store provided excellent customer service. He was very patient during the choosing process and obviously new the products very well. Would definitely recommend buying from here! You will be looked after the whole way and he called to check how everything went after! Great service and great product. Highly recommend!
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Pat Ryanmelbourne
Excellent Sales man
Recently I visited the Malvern store and was assisted by the young salesmanAsher. He was well informed of the products and spent time with me as I selected the appropriate mattress for me. He knew the product and carefully guided me to a decision. He was courteous, considerate and confident in his role. I have already recommended my friend to this store and him in particular.
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Jono
- 2 reviews
- 1 like
The perfect mattress
Hi. I purchased a new mattress at the Malvern store last week. The new mattress is so good it has changed my life. I sleep so much better and wake up with more energy and feel good all day. An absolute pleasure to have your product. Also the staff at Malvern who I dealt with (Bruce & Sue) we very informative and understand the products very well. Can you please pass my comments on to management and I will be spreading the good words about Regal Sleep Solutions
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LaneMelbourne
Awful product, awful company
Their advertising is misleading - blatant lies. Just google Tempur and claim they stock it. They don't.
Their online customer service continued the scam. Believing them, I drove to a store to be told otherwise, “but our beds are better”.... bait and switch.
1 comment
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Great product. Great service.
Mish and Nicole were fantastic to deal with! They gave us a great deal of their top of the range bed which I highly recommend for any one that suffers back ache. After much shopping around we are very satisfied with our purchase and our shopping experience.
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TomMelbourne
Service great
Regal want you to find the perfect mattress. Even if you have to try one and change. Thanks Jourdan Callan and Danny for your friendly professionalism.
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Upgraded to King bed and won't go back!
We recently bought a range of a range of king bed products from the Malvern store and experienced great customer service with a very quick turnout time on the order. Staff were very attentive and followed through with their offers as promised without any issues. Would definitely recommend Regal.
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Top product
Great experience at regal Malvern . Charlie was a great help and gave us a great price . The mattress was like laying on a cloud . Can’t wait for it to be delivered . Highly recommend
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Meg Beddoe
- 6 reviews
Good advice but a little pushy
I was given good advice regarding which mattress would be suitable for me and did purchase it. However I did find the salesperson a little pushy insisting I purchase there and then because the sale was finishing in a day or so but now find that it is still on and the purchase could have waited.
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Barry HGreater Melbourne (Metropolitan), VIC
- 3 reviews
Absolutely brilliant bed and world class service!!
From point A(looking at the bed in the store)to point Z(buying my bed), the ladies at Regal Sleep Solutions in Glenferrie Road, Malvern went above and beyond my wildest expectations to deliver unparalleled, honest and friendly customer service to ensure all my very selective needs were met.I bought a firm Queen sized bed(from The Resort collection), and I got a phenomenal price on the bed and base.Also, put a bamboo mattress protector on the mattress.This kind of quality from another bedding company would have cost a lot more than what I paid, ...Read more
so you can imagine how thrilled and happy I am.The bed is beautiful and very well made(happy that it is made in Melbourne) and I have been having the best night's sleep in my life as the bed is completely aligned with my neck,pelvis and spine-it's firm yet yielding and Oh so exquisitely comfortable to sleep on my back and brilliant for side sleepers too.These series of beds are apparently placed in some hotels which is reassuring.There are obviously other fantastic bed models to choose from.I would highly recommend this company for very high quality, very well-priced beds and really great and authentic service.10/10 all factors considered. September 2nd 2018 Update: Shop with ABSOLUTE CONFIDENCE at Regal WOW!! Sue and Bruce at The Regal store in Malvern today did an absolutely tremendous job helping me find a heavenly Denton's pillow to go with The brilliant Regal bed that I bought some time ago from this company. They both went above and beyond to ensure all my needs were met.10/10 to them(amazing company!!)Similar opinion? Write a review on ieatwords.com.au!
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EmthemumToorak
- 3 reviews
Outstanding service and delivery
Outstanding customer service - we had to return our first purchase and get a different bed and it was so easy - the level of service is truly unique. The delivery team were equally brilliant, hot day - top floor and no lift - the guys didn't even bat a lid. Nice fellas and super swift, really appreciate this old fashioned level of service - thanks Jourdan & Keyan!
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LeaCaulfield South
Wonderful service and product
I purchased my Noosa Mattress in the Malvern store,and found Michelle and her staff went out of their way to assist me in making my decision. I would recommend them and their quality products.
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NessMelbourne
Excellent Service
Janine and Mishka were extremely attentive to our needs. Not only were we fitted for our bed (our sleeping style was analysed and discussed!) but Mishka kept our bubba occupied while we tried out the beds.
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Awesome bed and perfect service!
We are so happy with our new bed that we bought last week from the store in Malvern. So comfy and worth the money! Big thanks to Michelle for the great service :)
1 comment
Tim S.Regal
Wonderful to hear Shelly, Michelle is rising up the ranks of the Regal family as her commitment and dedication to her clients are second to none. I am so thrilled you were able to have such a positive experience with her.
Cheers
Tim
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Great products with informative staff
Mish in Malvern was fantastic, super quick to give us a hand and really focused on my alignment and how I like to sleep! In the end I went with the Serene pillow it has a memory foam insert through the centre, so provided support and a nice fluffy pillow to cuddle up to. Can't wait to get some good sleep! Thanks
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Tim S.Regal
This is tremendous Jess! Mish just joined our business a week ago and already embodies the Regal standards with full commitment. We are so excited to have her join our growing team and to hear of the ... Read more
experience you have had with her so early on in her Regal journey is phenomenal. I am so grateful you have shared this, thank you. Cheers TimSimilar opinion? Write a review on ieatwords.com.au!
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Tim S.Regal
Hi Mr Lane,
ia and hires 100’s of Australians in both retail and manufacting to make a meaningful contribution to the country. We stand by the statement “our beds are better” and have a 30 day money back guarantee to back that up if you disagree.I’m so sorry you feel this way about our family business. We are a family and a company of great integrity. From my Father Rob Simon who has grown the business to 23 stores across Austral... Read more