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Reviews

4.8

21 reviews
5
(19)
4
(1)
3
(0)
2
(0)
1
(1)
  • Product Quality
    4.8 (4)
  • Return Claim MadeYes (0) · No (5)
  • Warranty Claim MadeYes (0) · No (5)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    5.0 (5)
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Nic B.

Nic B.Greater Melbourne (Inner), VIC

A very happy customer

published

Buying a mattress was complicated until I walked into the Regal showroom. Sue was so patient, knowledgable and helpful, taking the time to explain each mattress. And now the mattress has been delivered I can honestly say that I am sleeping on a cloud.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalvern
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Brilliant service from Kay!

published

Kay was fantastic. Knew her stuff. Was so patient, educated us, let us take our time, we never felt pressured. I would highly recommend her. We’re excited to get our new bed. Thank you Kay. You’re the best x

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMalvern
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Mark Lewis

Mark LewisGreater Melbourne (Inner), VIC

Customer service supreme

published

From the warm welcome, accurate questions to find our requirements, extensive examples presented to us to choose from, we could not ask for a better experience. Both John and Asher knew their product, gave advice that could be understood, and quick and accurate paper work brought the sale to an agreeable and pleasant conclusion. Would highly recommend Regal Sleep as an authentic company to deal with. Mark and Florence Lewis.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalvern
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Mes

Mes

  • 2 reviews

Fabulous retail experience

published

An excellent experience. Asher was very very helpful and knowledgeable about mattresses and took lots of time to make sure we were happy. We were delighted with the whole transaction and look forward to the delivery of the mattress and base and a great night sleep.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalvern
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Yarra

YarraGreater Melbourne (Inner), VIC

  • 2 reviews

Regal Sleep Solutions Malvern, Exellent Service !

published

Asher is the man ! did the rounds of the usual bedding stores and he spent more time with us than ( the major ones ) put together. Spent a lot of time trying different mattresses ( and pillows ) and now after a month of sleeping on our new mattress i can say we are very happy highly recommended !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMalvern
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Excellent customer service

published

Asher in the Malvern store provided excellent customer service. He was very patient during the choosing process and obviously new the products very well. Would definitely recommend buying from here! You will be looked after the whole way and he called to check how everything went after! Great service and great product. Highly recommend!

Shop LocationMalvern, VIC
Pat Ryan

Pat Ryanmelbourne

Excellent Sales man

published

Recently I visited the Malvern store and was assisted by the young salesmanAsher. He was well informed of the products and spent time with me as I selected the appropriate mattress for me. He knew the product and carefully guided me to a decision. He was courteous, considerate and confident in his role. I have already recommended my friend to this store and him in particular.

Shop LocationMalvern - excellent
Jono

Jono

  • 2 reviews
  • 1 like

The perfect mattress

published

Hi. I purchased a new mattress at the Malvern store last week. The new mattress is so good it has changed my life. I sleep so much better and wake up with more energy and feel good all day. An absolute pleasure to have your product. Also the staff at Malvern who I dealt with (Bruce & Sue) we very informative and understand the products very well. Can you please pass my comments on to management and I will be spreading the good words about Regal Sleep Solutions

Shop LocationMalvern
Lane

LaneMelbourne

Awful product, awful company

published

Their advertising is misleading - blatant lies. Just google Tempur and claim they stock it. They don't.
Their online customer service continued the scam. Believing them, I drove to a store to be told otherwise, “but our beds are better”.... bait and switch.

Shop LocationMalvern
1 comment
Regal
Tim S.Regal
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Great product. Great service.

published

Mish and Nicole were fantastic to deal with! They gave us a great deal of their top of the range bed which I highly recommend for any one that suffers back ache. After much shopping around we are very satisfied with our purchase and our shopping experience.

Shop LocationMalvern
Tom

TomMelbourne

Service great

published

Regal want you to find the perfect mattress. Even if you have to try one and change. Thanks Jourdan Callan and Danny for your friendly professionalism.

Shop LocationMalvern

Upgraded to King bed and won't go back!

published

We recently bought a range of a range of king bed products from the Malvern store and experienced great customer service with a very quick turnout time on the order. Staff were very attentive and followed through with their offers as promised without any issues. Would definitely recommend Regal.

Shop LocationMalvern

Top product

published

Great experience at regal Malvern . Charlie was a great help and gave us a great price . The mattress was like laying on a cloud . Can’t wait for it to be delivered . Highly recommend

Shop LocationMalvern
Meg Beddoe

Meg Beddoe

  • 6 reviews

Good advice but a little pushy

published

I was given good advice regarding which mattress would be suitable for me and did purchase it. However I did find the salesperson a little pushy insisting I purchase there and then because the sale was finishing in a day or so but now find that it is still on and the purchase could have waited.

Shop LocationMalvern
Barry H

Barry HGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Absolutely brilliant bed and world class service!!

published
Shop LocationMalvern
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Emthemum

EmthemumToorak

  • 3 reviews

Outstanding service and delivery

published

Outstanding customer service - we had to return our first purchase and get a different bed and it was so easy - the level of service is truly unique. The delivery team were equally brilliant, hot day - top floor and no lift - the guys didn't even bat a lid. Nice fellas and super swift, really appreciate this old fashioned level of service - thanks Jourdan & Keyan!

Shop LocationMalvern
Lea

LeaCaulfield South

Wonderful service and product

published

I purchased my Noosa Mattress in the Malvern store,and found Michelle and her staff went out of their way to assist me in making my decision. I would recommend them and their quality products.

Shop LocationMalvern
Ness

NessMelbourne

Excellent Service

published

Janine and Mishka were extremely attentive to our needs. Not only were we fitted for our bed (our sleeping style was analysed and discussed!) but Mishka kept our bubba occupied while we tried out the beds.

Shop LocationMalvern

Awesome bed and perfect service!

published

We are so happy with our new bed that we bought last week from the store in Malvern. So comfy and worth the money! Big thanks to Michelle for the great service :)

Shop LocationMalvern
1 comment
Regal
Tim S.Regal

Wonderful to hear Shelly, Michelle is rising up the ranks of the Regal family as her commitment and dedication to her clients are second to none. I am so thrilled you were able to have such a positive experience with her.
Cheers
Tim

Great products with informative staff

published

Mish in Malvern was fantastic, super quick to give us a hand and really focused on my alignment and how I like to sleep! In the end I went with the Serene pillow it has a memory foam insert through the centre, so provided support and a nice fluffy pillow to cuddle up to. Can't wait to get some good sleep! Thanks

Shop LocationMalvern
1 comment
Regal
Tim S.Regal
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