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Reviews

4.8

1,112 reviews
5
(1,040)
4
(30)
3
(4)
2
(14)
1
(24)
  • Product Quality
    4.7 (161)
  • Return Claim MadeYes (5) · No (166)
  • Warranty Claim MadeYes (8) · No (156)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Shipping
    4.7 (3)
  • Customer Service
    4.8 (159)
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Reviewer Photos & Videos

Sincere thanks Bronte!

published

Bronte in Camberwell store guided my husband and I in selecting the perfect mattress for us. Bronte was very knowledgeable about the range and considered our needs when advising us. Sincere thanks Bronte.



Michael

Michael

  • 2 reviews

Excellent Customer Service

published

I have a posture issue which I'm trying to rectify. I was advised to visit Regal Sleep Solutions (Brighton East) to get customized pillow support.
The customer support I received in finding the right pillow is honestly unparalleled. As a surprising bonus I was shown how to improve my sleep positioning. I can't express enough what a relief it was to receive such expert advice.
Thank you, so much, Janine.

VIP Treatment

VIP TreatmentGreater Melbourne (Metropolitan), VIC

Great in Store and Delivery Service

published

Sam at Nunawading store was great. Walked in with my son for a new mattress and he was given the VIP treatment - all whilst Sam was managing the store on her own and attending to calls and other walk in customers. Great job and the delivery was effcient and on time. Great result !



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Davo E.

Davo E.Metropolitan Adelaide, SA

Great customer service! Such a comfy bed!!

published

Fantastic service by Rob, really took the time and care to ensure we got the right bed. Fantastic delivery service.

published

Very satisfied with products
Curtomer service I couldn't fault it was fantastic
Comfort and a lovely bed
Very nice shop, clean and they allowed us to try all the different beds. Great

Irinna B.

Irinna B.Greater Melbourne (Inner), VIC

  • 2 reviews

Comfy mattress

published

Bought the exquiste plush queen mattress, very soft to sleep on,it can get a tad hot but it's not unbearable!
I'm a side sleeper the plush helps my pressure points(shoulder/hips) to not ache in mornings.
I have been getting quality sleep since I bought mattress.
The good points were VIP appointment very informative and the delivery guys quick and easy
Thank you Tim for offering outstanding customer service!!

1 comment
Regal
Tim S.Regal
Peter C

Peter CMetropolitan Adelaide, SA

  • 5 reviews

So far, so Good

published

Were given ample opportunity to try the beds. Knowing we have a year to change our mattress preference is reassuring, but all seems okay. The staff were friendly and helpful.

Tony

TonyGreater Melbourne (Inner), VIC

Awesome Products & Australian made

published

We were on the market for a new mattress and bed frame we went into regal in Springvale we were served by Michelle she was absolutely amazing she knows her stuff she was friendly with great service and very knowledgeable and very professional cant wait for the new bed and highly recommend Michelle

Rejeesh

Rejeesh

  • 2 reviews

Exceptional service, even the post-sales service was amazing!

published

I had bought an Exquisite mattress. I was given individual attention & time to select the right mattress, without rushing on to attend the next customer.
& 4 months later I had to change the mattress due to health reasons. I experienced the same warmth, care & attention as a new customer.
Amazing job. Keep up the good work!

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Jade K.

Jade K.Greater Melbourne (Inner), VIC

A no brainer!

published

Booked a VIP mattress fitting and had a wonderful experience. Was assessed on my posture and sleeping patterns to find the perfect mattress. Didn't feel rushed or pressured to buy, felt like someone they wanted to look after. Instant sale to my complete surprise! Thanks for your time.

Gil

GilVictoria

Great service!

published

We were recommended to try Regal in Springvale & were pleasantly surprised by the service, advice & help we received. Michelle was amazing, friendly & determined to find the perfect mattrass for us. Looking forward to its delivery & enjoying a good nights sleep.

Douglas

DouglasSouthern and Hills, SA

So happy i made this choice

published

Nice big store with lots to choose from. Service was friendly and professional, and didnt feel pressured or rushed into a decision. We did not have to assemble bed it was done for us, and the old one taken away. I recommend Regal to my friends, and like their policy of return.

Helpful staff

published

I am impressed with the
customer service. Aidah was knowledgeable in her products and assisted me to find the best mattress that suited me. I am very happy with my purchase.

Nil

NilGreater Melbourne (Metropolitan), VIC

Thank you Rob at Regal Fairfield! Wow!

published

Wow a perfect mattress! Easy parking Spacious showroom to try all
Options. Best sales service. no pressure professional warm and trustworthy Fast delivery. Highly recommend especially for back issues. Thanks Rob

Debbie

DebbieGreater Melbourne (Metropolitan), VIC

Very good advice and service.

published

Lidia from Springvale Homemaker Centre was very helpful, she understood what l was looking for in a bed and mattress. The men that delivered the bed also came on time and answered any queries that l had.

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The customer is looked after.

published

Sue from the Nunawading store assisted me with sampling & finding the best fit mattress for me ensuring my spine was straight. She organised everything & made sure I was happy along the way in the whole process.

No fuss after deciding the mattress just wasnt for me.

Initially the mattress had a strong chemical-odour, but that faded. We decided to return the mattress under the 30day money-back-guarantee as it just didnt feel right. There was no problems in doing so. Glad we tried it regardless.
Sam from Nunawading was very helpful in offering suggestion before we decided.

Terrible. Avoid.

published

Absolute rubbish. Mattress collapsed after 8 months- we were each sleeping in a separate pit with a hard crest in between us. I developed pain in my lower spine and as the mattress collapsed further, neck pain (my pillow was more supportive than the mattress). Complained to Regal who repaired our mattress, but four months later mattress has collapsed again and Regal say there is nothing we can do. Emails to head office are ignored. 15 year warranty counts for nothing. Feel like Ive paid someone $2480 to give me a spinal injury.

Donna

DonnaGreater Melbourne (Outer), VIC

impressed

published

Lidia was very helpful in the shop and pointed us in the right direction to the mattress we might like she made sure our spines were straight when laid down which is a first when buying a mattress . We were really satisfied and impressed . We are looking forward to our mattress being delivered this week.
Thank you so much Lidia

Great Service

published

I visited the City Cross store this week and received fantastic service from Georgie and Mardi. They went out of their way to help me. I can't thank Georgie and Mardi enough. They both really try and help the customer instead of making a quick sale. I highly recommend Regal at City Cross......

Linda

Linda

  • 2 reviews

Helpful very knowledgeable customer focussed

published

Called in at Regal in Springvale this morning and couldn't be happier with the service I received from Lidia. She helped me explore all options with no time pressure. Her technical knowledge of the beds was impressive and I am looking forward to delivery of my new mattress. I would recommend Lidia and the Regal store. Being both the manufacturer and the retailer is definitely an advantage.

Page 4 of 56
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Questions & Answers

Sherylee

Sheryleeasked

Online store

Can I still by a double bed online form a Melbourne store and have in delivered.

No answers
Sherylee

Sheryleeasked

Online store

Can I still by a double bed online and have it delivered to Melbourne suburb from Regal Sleep solutions.

No answers
Sherylee

Sheryleeasked

Online store

Can I still buy a bed online and have it delivered?

No answers

Get an answer from our members and Regal representatives

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