Read also:
fisher and paykel washsmart review kmart 2400w bagless vacuum review microwave oven reviews 2015 australia ozito blower vac replacement bags holman hose reel not retracting tefal soup & co manual
Reid Cycles NSW, Sydney
FedericoSutherland
- 9 reviews
- NSW, Sydney
- Verified customer
Great bikes
I have bought two bikes from Reid, one Reid Falco and one Reid Xenon. I have been using them for more than 2 years and I am extremely satisfied. They work perfectly and they were very cheap.
Similar opinion? Write a review on ieatwords.com.au!
mangoman
- 8 reviews
- NSW, Sydney
- Verified customer
Good value
Bought a Reid Urban x2 for commuting, i live on the second floor of a unit block with no lift so i wanted something that wasn't going to be too heavy to carry up. Also didn't want to buy something cheap and nasty which would make me not want to cycle.
Im new to cycling and so im probably not the best person to make the following comments. I am very picky and didnt like a few minor things on the bike. Did a few personal tweaks, tighten the brakes and twist the handle bar grips. But overall im very happy with the bike.
Had issues with the g...Read more
ear changes, pretty sure it was related to the original install of the derailleur and took it back. The store seems to have been really busy everytime i was up there, when i took it back they did fix it that afternoon in an hour although the tech seemed a bit reluctan. But in his defense no-one had told him i was dropping past, it was mid afternoon on the weekend and it looked like the poor chap had two other bikes he was already working on. Also I have to say i ordered the bike a week before Christmas and was amazed they got it ready, as they had no stock at the store. so i was quite impressed about that. Store staff were friendly, and they don't try to sell you everything under the sun, although the Sydney store doesn't have a massive range of things.Similar opinion? Write a review on ieatwords.com.au!
Fam of 5Sydney
- NSW, Sydney
- Verified customer
Amazing calue for money & exceptional customer service
Ordered the Reid X-trail for our teen son yesterday, got an email this morning to say it’s ready! Picked it up at the Newtown store a couple of hrs ago & experienced exceptional customer service (unfortunately didn’t get the employees name). Not only did he install a drink bottle holder we purchased, but also threw in a bike lock & pump for free. We were also told to bring the bike back for a service in 3 months time as we are entitled to 2 free services! Nice surprise!
The bike itself is FANTASTIC! It looks incredible & handles beautifully, n...Read more
eedless to say we have one happy boy. He also exclaimed that he preferred it to a more expensive Trek model he had had his eye on. Really don’t understand the negative reviews on here, I think you get what you give. If the customer is entitled & hostile then it’s understandable that the customer service rep will be less than enthusiastic in any interaction. As for value for money.. Unbeatable!
Similar opinion? Write a review on ieatwords.com.au!
Find out how Reid Cycles NSW, Sydney compares to other Bike Shops
Know better, choose better.
dudded by big wSYDNEY
- 4 reviews
- 10 likes
- NSW, Sydney
- Verified customer
Reid must honour their 12 month free service promise
Hundreds of people in Sydney, Brisbane and Perth have bought bikes from Reid Cycles with the promise they would provide 12 months free service, only to find the stores closed weeks later and the company refusing to honour their commitment. Reid continued to advertise the service commitment knowing they were closing these stores, a breach of consumer laws in all states. I bought two bikes from their Sydney store in April and they closed their doors two weeks later, and all Reid will do is say bad luck. I have already had to spend $90 to replace ...Read more
a faulty wheel, and expect to spend hundreds more. I am not going to accept this rip off. I am proceeding with a complaint through the consumer tribunal (http://www.ncat.nsw.gov.au/Pages/cc/Divisions/consumer_claims.aspx), I urge all those who have had the same experience to join me. I am demanding the Reid agree to pay for all service needed for the bikes I bought, to be provided by the bike shop of my choice (people who aren't shonks).Similar opinion? Write a review on ieatwords.com.au!
TahnSydney
- NSW, Sydney
- Verified customer
Reid Cycles refuse to honour included servicing
I purchased a Reid Cycles bike as the sales assistant emphasised the purchase price included 12 months of servicing. Reid Cycles recently closed their Sydney store and failed to inform customers. Rather than put in place arrangements, they are refusing honour any servicing claims.
As seems to be the trend with reviews on here, Reid Cycles offer decent bikes but ABYSMAL customer service.
Similar opinion? Write a review on ieatwords.com.au!
HarveySydney
- NSW, Sydney
- Verified customer
Unpleasant customer service.
in the last week
These guys were so rude. I ordered a bike for my daughter and it arrived as ordered but there was damage to the insert for the handle bars. Rang to see if I could get it fixed for Xmas. Was told to go to my local bike store to sort it out! And then when I was told that a spare could be ordered but at charge - I made a comment about the fee and was rudely told that i should be charged, as I probably made the damage from 'hammering it in'. Thankfully the team at Wooly's Wheels in Paddigton were so nice and. sorted it out on th...Read more
Similar opinion? Write a review on ieatwords.com.au!
FredSydney
- NSW, Sydney
- Verified customer
5 stars to the bicycle - 0 stars to the people who work for REID (Sydney)
Picked up the brand new bike, had 2 major issues while riding back home. I went back to the shop the same day, but the mechanics did not give damn. I fixed the bike myself. Wrote to REID about the issue, no damn was given.
I find it really funny as I went to the GIANT shop (Clarence Street) for a consultation, while speaking to the guys at the workshop, I was told that the mechanics at REID are not famous to be up there.
By the way, the bicycles are actually really good for the price you pay!
Similar opinion? Write a review on ieatwords.com.au!
HBadger
- 2 reviews
- 2 likes
- NSW, Sydney
- Verified customer
Great Product. Service could be better.
I was looking to replace my aging dual suspension Mountain Bike. I posted on some MTB forums and was given a link to the Reid Solo 360 Hard Tail Mountain Bike.
I did some research on the Solo 360, the specification looked great, XT gear throughout and internally routed cables caught my attention. I have ridden quite a few bikes recently looking to see what was out there at my price point and this bike was high on the list.
So I decided to head down to Reid Cycles on the weekend arriving Saturday at about 11:30am. The place was busy … tha...Read more
t is a good sign and to be expected. It took some time but I was served by a friendly member of staff soon enough. I enquired about taking the 360 for a test ride, I was then advised by the staff member whether I could come back mid-next week as the demo solo bikes did not have pedals. When I advised the staff member I had come a long way and was looking to buy the bike today, the staff member obligingly had the pedals attached. I took the bike for a test ride and all went well except for a dropped chain which I put down to cable stretching. I liked the bike, it is exactly what I wanted. When I returned to the shop the staff member assisted me with the purchase after a reasonably lengthy wait. During the period I was trying to purchase the bike, the sales person proceeded to continue to serve and answer questions from other customers leaving me waiting. Had I not liked the Solo 360 as much as I did I would have at that stage simply walked out. However I was committed. I found this whole experience really odd, I have not experienced this type of customer service for some time. Maybe I am used to service by big bike companies like Trek who take great care to make such a significant purchase such a positive experience. I appreciate the shop is busy, it was clear the shop was understaffed and the sales person was doing his best. However when a customer’s turn comes around the customer is deserving of the sales staff member’s full attention. So I paid the full price and because I had no racks on the car I asked them to store the bike overnight. The next day my wife went to pick the bike up as I was unable to do so. My wife asked the sales staff member if the bike was brand new and not a floor/demo model to which the sales person stated yes it was new and not ridden previously. My wife is very astute and proceeded to take the time to inspect the bike, after all this was not a small purchase for us, while the bike was good value for its price, it was by no means cheap. My wife soon found a bunch of scratches and minor damage to the bike, it was at this stage that the sales person admitted that maybe a few people had indeed ridden the bike to demo it. The sales person then sourced my wife a new bike.1 comment
Similar opinion? Write a review on ieatwords.com.au!
SabrinaSydney
- NSW, Sydney
- Verified customer
Never again
I have never written an online review of a product before, this is the first time I have felt so infuriated by a product or an encounter with a company that I felt compelled to do so. Also, my personal experience with Reid has led me to believe that this product simply isn't safe. It has put my life at risk 3 times now and I cannot believe that these bikes pass any safety standard in Australia. I would strongly recommend anyone looking to buy the vintage women's bikes to look elsewhere. Similarly I would not feel comfortable buying a product fr...Read more
om this company for my children, I feel it is simply too great a risk. I am going to attempt to explain my experience with Reid as briefly as possible but this will inevitably be a long post because the issues I have had have been numerous, ongoing and long winded. This is the second bike I have purchased from Reid - I was a return customer. The first one was also a women's vintage of the same price range. I bought it back in 2011 when Reid opened a store in Newtown, Sydney. The two guys working there were helpful, patient and to be honest a real delight to deal with, I cannot fault their customer service. It was the first bike I'd purchased in Australia. I've lived in Europe and owned second hand bikes there, all of which have required little maintenance. Given I wasn't sure how I'd take to Sydney roads I didn't want to invest too much in a bike. Although it had its limitations I was happy with the bike I'd bought. So far so good. Some years down the track the bike was ruined while a friend had borrowed it and for the price of repairs I decide to get a new one - same company, same style, same price range. At the time I remember going into the store in Glebe, Sydney and while looking at the bikes my gut instinct was to look elsewhere - it was clear that the quality was not as good and this was also when I had my first encounter with the manager at the store. I would happily have not bought the bike simply to have avoided having to deal with this person, I can't emphasise strongly enough how negative my experience has been and how poor his customer service is. On this occasion, I asked him a few questions about the bikes and he treated me with utter disdain. I could feel a sublimated eye roll with ever question I asked - I felt as if he preferred I not be there at all, as if I weren't welcome. As a woman cyclist, this is particularly upsetting to me given the innumerable conversations I've had with women about their insecurities in these male dominated spaces and how this contributes to their fears around cycling in Sydney. But despite my gut instinct I bought the bike - it was largely laziness - I knew there was much better out there but I just chose the easy solution and this was in my price range.Similar opinion? Write a review on ieatwords.com.au!
Find out how Reid Cycles NSW, Sydney compares to other Bike Shops
Know better, choose better.
Larry DSydney
Great team, great selection of bikes!
Many thanks to the team at Reid. They were super helpful in helping me pick out the right bike for what I needed - and of course they are the best value in town! have a great day guys!
Similar opinion? Write a review on ieatwords.com.au!
jdcessnock
- 5 reviews
superb service and great bike
after retiring from road racing after over 30 yrs (and gaining a few kilos) I thought it was time to buy a bike. just a bike, no clipless pedals or exotic materials but instead a bike I could just hop on for rides with the partner and children to the park etc. the net lead me to reid and what a happy occurrence that was!
I ordered a vintage roadster and within just a few days it was delivered. it actually got delivered the same day that I got an email from reid telling me it was on its way.
easy to assemble and ready to ride in no...Read more
time (admittedly I have some experience of working on bikes but I still believe that this would not be past someone of only average spanner skills provided you have a 10, 13 and 15mm spanner and a set of metric allen keys) the bike is basic but appears to be of a high build quality and the paintwork is excellent. the groupset is an economy item but shifts easily and in my case required no work out of the box except some lubrication. considering the price is less than 1/15th of the amount I paid for my last race bike I simply cannot speak highly enough of this bicycle and because of this bike and the speedy service I encountered from reid my partner decided to buy a ladies 7spd royale.Similar opinion? Write a review on ieatwords.com.au!
Great service, and love the bikes
I went in to the Sydney stores a couple of times before deciding on two bikes for my bf and I. Everyone has always been happy to help. The store can get very very busy at times but as long as you're patient and willing to wait, they'll give you great tips. Just received the bikes on Monday, put them together but wasn't sure of the safety so took them back into the store. The guys at the workshop were happy to check on both bikes for us and they did it within 20 mins. While they did this, we looked around Mandy helped us collate the rest of our accessories together. She was super friendly, recommended a great deal and we walked away very happy. I would recommend to nay of my friends.
Similar opinion? Write a review on ieatwords.com.au!
Pauline ShortCanterbury Sydney
This Bicycle store Parramatta Road Sydney
Reid Cycles is the best Bicycle store to deal with, such friendly staff that always go out of their way to help.
I bought my partner a bike when I got it home after 2 days he wasn't to happy with the style, so we took it back they automatically exchanged it with a friendly smile.
I have never experienced such a warm loving family store, would recommend buying your next bike from Reid Cycle 56 Parramatta Road Sydney NSW
Regards Pauline Short
February 5th 2018 Update: No longer in Parramatta Road
Just letting those who do not know this shop has closed down but have reopened in Newton in Sydney was sad to see the big one gone.
Similar opinion? Write a review on ieatwords.com.au!
alh123Melbourne
Excellent Service. Quick and Helpful!
My sister and I wanted to chip in and get a Road Bike for our Dad’s birthday as he is keen to get into cycling. We both have no idea about cycling so looked at some different bike shops and quickly found how expensive they all are. I had been recommended Reid from a friend but saw some negative reviews online so was unsure about them, but decided to visit the store anyway as its close to where we live. We were served by a man that clearly knew what he was talking about (we were worried about being forced into a dodgy sale as we know little abou...Read more
t cycling). He actually recommended a cheaper model from what we were looking at as he said it would be better suited to our dad who was a beginner cyclist. He helped us understand the differences in the bikes and was very knowledgeable. They did not have the bike already built but it did not take them long to put it together, after a quick coffee it was ready to go. The bike was nowhere as expensive as the other shops and we even got some free stuff like a lock, pump and lights. It was Dads birthday last week and he was very excited. Said he had been looking at Reid bikes too! Has already been on a ride and loved it. Overall we were very happy with the service and product we received. I am hoping my experience is shared with others and helps them decide on Reid.Similar opinion? Write a review on ieatwords.com.au!
Other Bike Shops
Sydney shop an embarrassment
Reid Cycle's service at their Glebe shop in Sydney is appalling. They are rude, unhelpful. Several weeks or so ago my daughter bought a bike from this' so groovy' bike shop. On the way home in the car the back wheel exploded. So we had to return to get it fixed. They couldn't explain the problem. A few days later, we had to return again as a pedal screw had fallen out. When we were there, the salesman even said that the pedal supplied was 'dangerous.' We looked on in disbelief. Now today the back tyre exploded again. We go back for the third ti...Read more
me, and was messed around. Told it would take an hour to look at. When I demanded to see the manager, they said he was at lunch, then admitted he wasn't working until the following week. It was an old fashioned runaround. The mechanic was extremely rude, and said with contempt that 'we'll give you the benefit of the doubt' and would fix it- even though the shop had stuffed it up by pinching the tube when putting the tyre on in the first place. In that place, service comes last and the customer treated with contempt. Overall one of the worst customer experiences I have ever had to endure. Do not have anything to do with them. (I am not alone on this... google Reid Cycles Sydney and read the countless negative comments) I have told my daughter to instead go to our local bike shop if she he has any more problems. There they are courteous, helpful and actually know something about bikes. Their mechanics are also not jerks.Similar opinion? Write a review on ieatwords.com.au!
Find out how Reid Cycles NSW, Sydney compares to other Bike Shops
Know better, choose better.
GeneGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Thank you!
Thank you so much to mandy and holly for being patient in answering all my queries. I really appreciate it. You got yourselves a pat on the shoulder. Good job guys and keep up the good work.
Similar opinion? Write a review on ieatwords.com.au!
Reid Cycles Glebe, great bunch of people!
Bought a Condor bike & Vintage ladies from the Reid Glebe store and have since been back a few times for accessories. Love these guys, excellent service and great prices.
Similar opinion? Write a review on ieatwords.com.au!
Chrissy + AngelaSydney
Excellent customer service!
We bought 2 ladies' vintage bikes from the Reid Cycles store in Glebe, NSW and we can't be happier with our bikes. We were served by Ben, who helped us with everything from choosing our bikes to installing our bike rack onto the back of our car. Thank you Ben for your patience and help! We will definitely be coming back to the store for more accessories.
1 comment
David F.Reid Cycles
Thanks Chrissy and Angela. Enjoy the bikes!
Similar opinion? Write a review on ieatwords.com.au!
Good Customer Service from Mandy / Josh
I bought a Reid Griffon road bicycle about one month ago and I was satisfy with the customer service from Mandy and Josh from the Parramatta Road store. I recommend the service. The quality of the product is good in proportion of the price, however I got some difficulties with seat adjustment, it moves every time I adjust it again. Far from that everthing good.
Similar opinion? Write a review on ieatwords.com.au!
brouwer23Sydney, Australia
A legend!
Unfortunately my first Create C8G was stolen last night. It was an awesome bike sold to me by [name removed]. She was patient with me and also very knowledgable about her products. It was the 6th or 7th bike that I took for a test ride that day and resulted in me buying it. That was only 6 months ago.
So as I was saying last night my beautiful bike got taken away from me too soon. So this morning I didn't know what to do. I thought instantly of [name removed] and decided to go into the store and have a chat. I was actually in luck and there...Read more
happened to be the exact same bike (in a different colour) which had been built for someone else and they changed their mind. [name removed] sorted out the situation and looked after me really well and once again I ended up buying the bike. It is worth the wait to speak to [name removed] if you want quality service. I'm not saying the others are not good because I haven't actually been served by anyone else, but if I go in I will wait until [name removed] is free.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Reid Cycles NSW, Sydney but you can read 24 questions about Reid Cycles.
Other Bike Shops
Bicycles Online
4.4(339)Mountain Bikes Direct
4.7(26)Samson Cycles
5.0(15)Cycling Deal
3.9(32)The Electric Bicycle Co.
5.0(3)Hendry Cycles
5.0(1)Cyclefixation
5.0(1)Bike Parts Plus More
5.0(5)De Grandi Cycle & Sport
4.8(5)Inner City Cycles
4.5(2)Cycle Science
4.0(1)
Other Bike Shops
Bicycles Online
4.4(339)Mountain Bikes Direct
4.7(26)Samson Cycles
5.0(15)Cycling Deal
3.9(32)The Electric Bicycle Co.
5.0(3)
Listing monitored by Reid Cycles representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
David F.Reid Cycles
Hi HBadger,
Thanks for taking the time to share your experience with us.... Read more
We're really proud of the Solo 360 so we're stoked to hear it met your expectations. I would say that this bike will serve you well for a long time to come. In regards to demo bikes, we don't have demo bikes due to the size of our range and the amount of stock we'd effectively have to write off as a result. We do operate very differently from some of the larger brands like Trek that have much larger margins in their sale prices to allow for demo bikes. Large costs also means less people through the doors which does allow for more time per customer. Having said that your experience is less than acceptable. We'll be speaking to our store team to ensure they're not trying to juggle too many people at once and to remind them that they should be serving people in turn. I'm happy to hear that a new bike was sourced for you given the superficial damage on the floor bike. I sincerely hope that the bike is bringing you a lot of good times. If you'd like to discuss things further, please don't hesitate to contact us. Kind regards, Matt